To all. This location has changed for the better if you have not been recently. New ownership I guess based on signage and they seemed to have finally come out of the covid doldrums they went thru. We eat takeout, burgers hot, buns fresh again, seem to be staffed well again. Am very glad as Steak and Shake has long been a favorite of mine and like many below in reviews they became problematic during and after Glad to have them back up to speed. read more

This food was super gross, fries were completely cold. Hamburger didn't even taste like steak and shake burgers. Would not recommend read more

Steak ’n Shake - Fast Food Near Me - Newark, Ohio

Great location, tallow fries were HOT, burger was good and Barqs rootbeer was good too. No complaints here! Service was very nice and respectable too. read more

Update: they fixed the straw problem Great service and great food, but the straw they gave me was made out of paper??? What is wrong with whoever's idea was that? Are you kidding? You want your customers to go around ingesting fragments of paper along with their drink? Disgusting. Go back to using normal straws and stop disrespecting your customers like that. Highly offensive for you to think of your customers so low to not give an actual straw. read more

We walked out.. I wouldn't even give them a 1 on ratings. But had to so I could post this.. Never go back.. 21st street Newark Oh. Stupidest idea on automation They ruined it too difficult and lengthy of a process just to order a burger.. and the screen kept freezing up.. ​ read more

Understaffed, unclean, not well kept. Everything is insanely dirty and I just had to clean my own table so

Worst service ordered chili cheese fries and got regular fries and the associate gave me a cup of sauce idk what it is and said that is the best he could do. Then walked away rolling his eyes don't recommend unless you like terrible service and cold food and waiting forever just to get a wrong order read more

Food was missing from bag. Yes I was charged. Next ...sandwich should have been a double ---ONLY----got a single. Was charged for a double. On top of that sandwich was COLD. Crappy service and most didn't even care. Will not be spending my money there again. read more

Don't even waste your time. The past year or so literally every single time I've been there, there's an issue. either The staffing is so short you wait 30+ minutes in line, or they screw up your order. A lot of times they're out of stuff like milk shake mix, cheese sauce for fries, fries, or the ice cream machine is broken. Not to mention when you do actually get decent service the food sucks, fries are so hard they're inedible and the burgers are so greasy you might as well be signing up for a heart attack. Ugh half the time the staff in the kitchen are dirty, clearly stoned, and have no idea what they're doing. this place has gone down hill so fast. It's so sad because Steak 'n Shake has been a staple of family outings in Newark. Who owns this place?! read more

Very slow service. Shake Machines are broken.... Old signage. Parking lot is loaded with potholes.

Not even worth a 1 star. Ordered my food through drive through. Got drinks and was told to go to white line for food to come out. 30 min later no cars ahead and only 1 car when through after me no food. Tried front doors all locked. Backed up to window. Food still not ready asked for a refund and was told a manager was coming another 10 min NOBODY ever came back to window, Crew was walking by but never came back. I left so infuriated with no refund or food. WILL NEVER GO BACK. BEWARE OF THAT ONE!!!! AND number is disconnected after I tried calling after leaving. read more

Hello?! Is anyone even working tonight?! It's only 7pm?!We just waited in the drive through line for 20 minutes with one car in front of us and 3 behind us. At least 3 of us got fed up and left. I even tried to call and no one answered the phone. We heard someone say I'll be right with you over the speaker box, but 10 minutes later they still hadn't helped anyone!! So long S&S!! I guess Arby's is getting my business tonight! read more

What good does it do me to order online? I've have given this place 3x to make it right and time and time again I never get the right order! Like not 1 thing in my order is right! I walkways get a bad excuse like "we are short staffed" "I'm sorry we much have given you the wrong order" you know I'm good with giving people a 2nd chance! Never again! read more

One word: SLOW. The service was incredibly slow, everything takes forever to come out of the kitchen no matter how busy. The restaurant itself wasn't the cleanest either, very sticky. read more

This is probably one of the coolest steak 'n shake i have been to. First thing I noticed was a breakfast menu when we were sat down. Also another thing i noticed, they are open 24/7. Down in Texas its not open 24/7 so i was glad this diner is open all day. Since i was craving breakfast i ordered the kids chocolate chip pancakes with a chocolate milk. Even though i ordered a small portion but i was satisfied and content with the meal. I knew i wouldn't finish the regular pancakes. The server was also nice and great with bringing everything out. read more

Steak ’n Shake - Fast Food Near Me - Newark, Ohio

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The other day I went to Steak 'n Shake and paid $54.98 for the most horribly made food. We got 2 hotdogs, 3 cheese burgers, 4 things of fries, 4 Root beers, 1 sweet tea, 3 Oreo milkshakes, and 1 m&m milkshake. What we got was just speechless, we got 2 hotdogs with mustard smeared the outside of the bun, and then we tried our milkshakes and the were made with spoiled milk. So we went in to tell them and the said give us 45 minutes. Well we waited 45 minutes, we walk in and said hello is the milkshakes done? He told us it's been 15 minutes!! We said can we get a coupon to get free ones later on? He said yes. Tears off a old receipt and puts "4 free milkshakes Devin" So that is the worst milkshakes every. And there was cigarette boxes and sweatshirts on the counter. It smelled like sweat in there. Btw we went and got DQ blizzards! read more

What has happened to this place? I used to eat here so much! No more, last time. I ordered online. Bought 4 different burgers all were terrible, not prepared as ordered and burned. Missing part of my order. No more eating here! Too bad loved their garlic burgers! read more

This place is wonderful....man I wish we had one here, we went twice and both times it was great...burgers and a shake, you can't beat it for the price. Woohoo! On a side note, there was a large group of young teens haveing a great time, they dressed up in 50's gear...what a fun place. read more

This place is absolutely ridiculous. Not only does it take 30+ minutes to take you're order in line, but then they can't get you're order right. I would never recommend coming here. Only got 2 shakes and it took nearly 40 minutes. read more

Very sad place to bring your family to eat been seated then 35 min later still seating here noone has helped us at all.very waste of time to stop and eat .people go else where this place is a joke. Dirty place no help u wait and no help Hell with this joke of a place to eat.i will never stop at this dump again. read more

I don't know what happened this place is usually very good. This Sunday morning food was terrible! Looked like my bacon was the crumbs left over after they cleaned the grill. Cold and Burnt. Our waitress was very nice and attentive as the service normally is here. read more

Steak ’n Shake - Bacon bits not bacon strips? - Fast Food Near Me - Newark, Ohio

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Place was pa led when we got there. They seated us quickly. We had the best waitress I have ever had at a steak and shake. Explained any questions we had and brought drinks. No wait for milk shakes and salads. She kept checking in on us and filled any needed drinks. Food was quick and hot. I will go back here when I'm in Newark read more

Steak ’n Shake - Fast Food Near Me - Newark, Ohio

Everything said about the service is true. Sloooooooooooooooow. Prior to today,it had been a year since I visited, they haven't gotten better. If I want to wait half an hour in line for food I'll go to a sit down restaurant and have a proper meal. Can't recommend. read more

The floors are stomach turningly dirty and disgusting. When I complained she was just like "oh, we've been busy." C'mon now. Rule number one of a restaurant is to keep it clean. Garbage was on the floor and what looked like clumps of dirt. Underneath our feet was filth. We felt like hurling just looking at the floors. The food was fine and came out quickly, can't complain there, but for the love of God, hire more workers so you can keep the floor clean. Won't be back. read more

Please in the name of God, it's 36 degrees outside, turn off the air conditioning and turn on the heat!! Everyone in here has not removed their coats, and the breeze blowing around here is making my nose run!!! read more

I have eaten here several times, and cannot really complain about the food, which was promptly delivered to our table. The waitress did a good job. However, the facility has to be the dirtiest place around. There was trash and food littering a heavily soiled floor...everywhere I looked. We were seated at a table that was recently wiped down, and still soaking wet. After the wetness dried, the table was covered with a nasty film. I cannot imagine any reason why I would ever return to this establishment other than to watch them tear it down and put a real restaurant in its place. read more

The milkshakes are the best thing at Steak 'n Shake. They are thick and have spectacular flavor. I personally like the strawberry and banana milkshake, especially because there is real fruit at the bottom. The fries are nothing special. They are thin and have a mediocre flavor. For extra taste, add the seasoning that is provided at the table. The burgers are juicy and have decent flavor. The patties are not that big, so if you eat a lot, order a burger with multiple patties and toppings. A lot of the meals are around $4, so everything here won't severely hurt your wallet. The staff are friendly and make sure everyone at the table has everything they need. I once came with a party of 20 after midnight. Even with only one cook and one server, the wait and service was not bad at all. The ambience is very much like a classic diner and it is kept very clean. Definitely a great late night meal with a friend or group. read more

The inside still isn't open. They don't have chili cheese fries. It really just has never been the same since the pandemic hit. It's sad. I used to love it but now it is terrible. read more

You'd think that all Steak N Shake's were created equal. Sadly, this is not the case. But overall, the Steak N Shake on 21st Street is A-OK. The burgers are generally good, as are the shakes, but if you prefer a side garden salad to a stack of greasy fries, this be advised that you are in for a game of Russian roulette: sometimes it's fresh and crispy; other times is wilted and brown around the edges. Aside from the food, the folks who work there are friendly and enthusiastic and the wait is never more than a few seconds even though this place is always bustling with diners. read more

We have been Steak and Shake customers for a very long time. The food is usually good, and if one visits in the daytime the service is fine. Late night is an exception to this however. Tonight we went with friends after enjoying a play at the local high school. The service was a little slow, as only one server appeared to be on duty at 10 PM on a Saturday night. We were not real thrilled by the service, and with only the one person waiting tables, it is a management problem. My wife and I returned home and settled in. Our friends however had to return to feed a family member who had not been able to join us. This sign is what greeted them, along with customers inside who had been waiting for their food for over an hour. Now one might expect an hour wait if the menu were Beef Wellington or Crispy Duck, but this is just burger and fries. Anyway, here's the sign. Not at all acceptable in a 24 hr restaurant. read more

Steak ’n Shake - My guess is they crew called in a meth addict to write the sign for them. - Fast Food Near Me - Newark, Ohio

Terrible, the food was mediocre a best. My sandwich had what was a sorry excuse for a patty. Waited 30 minutes for them to replace the Hamburger. The waitresses are slow and lazy. The floors are atrocious and sticky. There were people in the grill area preparing food with beards and nothing covering them. Asked for refills multiple times and no one seemed to care, had the same empty cup throughout my meal. read more

We ordered a complicated order, and they got everything correct. Our food came out hot and they were very polite. Gentleman in the window was pleasant and took care of us. read more

Came to this location while staying in town over the weekend. This location is convenient due to it being open 24/7. The burger was cooked exactly as I requested and service was prompt and attentive. read more

Bad service... Doran didn't get what he wanted. Poor Doran. He died... WTH bro? I crapped when I saw my Chicago dog and it looked nothing like the picture and even tasted worse than imaginable. I actually might cry just from the thought of this experience. Jacob had chicken... God awful to say the least. Dalyn forgot the silverware... The shakes were as watery as my fluids. Listen to me. This is to the Steak and Shake corporation and greater population of the Yelp viewers. Grandma was slow, but she was old, and so was the service of this so called "fine dining restaurant". read more

Steak ’n Shake - Fast Food Near Me - Newark, Ohio

We took our 95 year old mother here for lunch. I had the chili which was good, but not hot. I also ordered one of their milk shakes since the sign on the wall said they were rated #1 in shakes. I even asked if they were real shakes or just ice cream with a spoon. Got the shake and was so disappointed. Mostly ice cream and couldn't use the straw since it was too thick. read more

Food was fantastic. Service sucked. Most of the waitresses stood around talking and not worried about servicing tables. Waited forever for a couple milkshakes. People stood forever just to cash out. read more

Can rate -5??? The Steak 'n Shake 21st in Newark has terrible service and major health/fda concerns. Today I discovered a hair on my sandwich after 3 bites in. The waitress offered to remake the garlic burger; but I was beyond grossed out! She offered to remove that from our order, that was the LEAST they could do. We noticed only the grill cook had a hair net; none of the other food preps did! YECK!! My if confronted the manger, saying she'll check into it. The help all look like they have scowls on their faces We will NOT be back and we warn friends family neighbors & the community to Stay Away as a Health & Safety concern!!! read more

Sooooooo we had an order that we put in online that when I went in to get they didn't have a ticket for it nor did they even care to check with me what was exactly on the order...came home and found out it was 100% wrong, went back, talked to them, told them I absolutely understood because to be honest I do. We have given this place chance after chance after chance. Have waited 45 min to an hour sometimes in the drive thru and we have never complained. Came home again and it was messed up still ? Shame on me I know for not checking it the second time, I get that....however still not my fault that it was messed up to begin with though so my husband calls and tells them hey it's STILL messed up ?! Their response? They hung up on him. ARE YOU KIDDING ME. Joke of a restaurant & joke of a staff. I understood and was not angry even with YEARS of our stuff getting messed up but how dare you hang up on a PAYING guest. Customer service 101: don't piss the guest off to the point of writing a review. So trust me I'm irate, and I will be contacting corporate. HAPPY EASTER ! read more

Would give a zero. This location gave me food poisoning and put me in the emergency room for a day. Felt like I was dying.

The employees at this location do not know how to count money properly and will not give you the proper change when you ask them shortly after your purchase. read more