Pathetic. Restaurant is half full yet required 15 minute wait for a table. Avoid. Still waiting for a server.

The meal was great as always, but the workers sounded happy to be working! And it is New Years Day! Great customer service!

Make sure that if you go here, you like cold food, sitting in the drive thru for 45 minutes, and checking your bag before you leave to remind them that they forgot to give you half of your order. Has happened all 3 times I've been there. read more

Service is slow and they have the attitude that they don't care at all. The food is okay and overpriced.

12/16/13...at 2 pm went thru drivethru and ordered a triple hamburger meal with a large cherry coke. The coke was flat and didnt have enough cherry syrup. The sandwich was very greasy and needed seasoned. For some reason none of my hamburger patties were formed...they were crumbly. FF's were good for the time of day it was. Atleast the people were friendly and said thank you when i paid which is something that never happens at mc donalds! Got the food fast and its usually good there just not this day. If wasnt for friendly service would have given a 1. read more

Ok, I took away a star to make this restaurant a one star. Why? As per my visit Oct. 28th I gave it two stars. On that day I brought home a chilli Mac which I love. I ordered it with extra meat and paid for it. This morning I ate it for lunch, I think that they put on even less meat than a regular order! What is wrong here? I was going to call and correct the matter but after 10 rings I just gave up and turned to Yelp. This place is very disappointing! read more

Typical Steak 'n Shake food. Nothing that sets this Steak 'n Shake apart from others, however I'm giving it 3* for its incredibly slow service in the drive thru. Even when there is no one there you wait 10 minutes for your food. I suppose that just means they made it fresh... But damn... read more

Like every other stake n shake I've been to. Foods good, nothing special, no complaints.

The food was good. Like any other Steak 'n Shake. Cheese fries are to die for, and there seasonal Smore's shake is great. However, this Steak 'n Shake has very slow service especially in the evening. The drive thru is also extremely slow. Don't go there if you're in a hurry. read more

Drain your damn spaghetti. Had more water laying in the bottom of the plate than it had chili on top. This is the worst steak and shake around don't go here read more

Went for a late night shake and fries. Liked all the shake options and at a reasonable price. Fries were really thin and tiny but pretty good. Service was nice and polite but slow. Fries were all gone before shakes arrived. Had to wait for bill and then had to wait to pay. read more

No surprise that they rate only two stars. I walked in and sat at the counter right by the register ("please seat yourself " the sign said). After being passed by and overlooked for 20 minutes with a menu sitting open in front of me, someone finally asked me if I had been helped. Severely lacking in customer service! read more

If the waitress wasn't trying so hard to convince everyone she was pregnant and just pay attention to customer service the service might be better. read more

I am a Steak 'n Shake fan and with new corporate direction, it's fairly affordable again. This is one of many SNS in the area but the first you come upon traveling from the north. While I have not some of the terrible experiences others shared, I would agree that it is the least of the SNS in the area. This visit, the server was very friendly and the food was fast, fresh and very good. It is still fairly clear that the place is not quite on the level of some of the best of these types of stores. read more

I waited 30 mins for my food on drive through, and never got it!! This is the worst service i have ever experienced!!!! I will stop going to Steak n Shake for EVER until they stop hiring junkies! read more

This is the worst Steak n Shake I've ever been to. My mom and I went on Easter Sunday at 1 pm. They weren't busy at all, with only 6 or 7 tables when we walked in. We stood waiting to be seated for probably 5 min.. Finally got seated and ordered our food. After a half hour, we still hadn't had our food and people were starting to come in but I thought for sure our food would be coming anytime. We ordered a regular burger and chili 3 ways, so being diabetic I needed to take a shot before I ate. I figured I would be safe to take a shot. Nope, after 15 more minutes and no one even acknowledging us....we got up and left. I barely made it to the other restaurant. Problem was some people that came in a half hour after we were there was getting food and half the workers were doing nothing! Not even what looked like the manager. NEVER will go there again!!!! read more

I've had several, not good experiences at this location. I have to say the food is up to par as far as what you should expect at Steak 'n Shake. But the service is not how it should be. They are slow, take their time getting to you, and seem to not be that enthusiastic about their job. If you visit this location I would make time before, because you usually are waiting on something. read more

waited an hour or more for food. people that got here way after got their shakes and food before us. horrible service and very unorganized.

Food was good the service was just awful we saw the waitress once the entire time we were there the manager served us our food and was disappointed in the waitress there were other customers complaining about the same thing slow service and just no care. Until this Steak 'n Shake gets new staff I'm not going back. 305 arrive 3:15 got seated and never got a menu 325 got food and drinks ordered and had to grab own menus due to waitress disappearing 329 Got drinks with 1 mess up and no straws and no milkshakes 337 Got straws 338 1 cup is dirty on the inside 347 got shakes 347 another customer said the service was terrible, slow and waitress disappeared 350 got the food no cheese for fries 356 got cheese for fries 358 another customer complains about service 415 went up and got recipe our self read more

OK but not that great. As Steak 'n Shakes go, this one is below par. I like this chain, and I wish this outlet would improve.

I am only giving 1 star because I can't figure out how to give 0. We stopped at this store because it was near our motel and we were tired and hungry. We walked in and were not immediately greeted. When we were the young man asked if we minded sitting "in the back". He then asked us to wait while he checked if it was clean. I saw him take a broom and sweep trash from underneath. We were seated for about 15 minutes without a server coming over but others who came in later were being served. My boyfriend got up and asked a server if she was aware we had not ordered. She gave a gruff apology and proceeded to argue with the young man who seated us. Just as we were getting up to leave the girl came over to take our order. By now we had noticed all the trash in the floor all over the restaurant and we asked to speak to a manager. When she finally arrived we voiced our concerns and she argued with us. She stood on piles of napkins and receipts while speaking to us but still declared her kitchen was clean. On the way out we saw trash in the bins that held extra flatware, crackers and other condiments! We will be reporting this to Steak n Shake headquarters. read more

I'm agreeing with the other reviewers' reviews of this place, it's awful! How do they take a pretty good food chain food product and make it bad? Slow, unfriendly service... and the cooks can't even cook a decent tasting Steak & Shake burger. Sorry but it's Hardee's next time, until this place changes read more

I use this store the majority out of every town nearby. During this fall season of 2019, the employees always say "we don't have the correct supplies we need to make the shake," being the Carmel apple milkshake that is seasonal. Also, the employees say that the truck doesn't come until this day, or this day. I follow up to the day they state they have the truck, but yet the date is apparently pushed back to another date or "the truck isn't unloaded yet." On top of the store not unloading their trucks time appropriately, the service is very bad. They see tables come into the store, look at them, and then avoid them at all cost. I have sat for 20 minutes in the store before even being approached by a waitress or waiter. Following actually being noticed, our drink order had been taken, and we had to sit for 25 minutes for a couple waters and sodas. I am VERY disappointed in the customer service and the lack of doing the job they were hired to do. read more

The last several times we've eaten here have been really disappointing. The service was SLOW and my fries and my kids Mac n cheese had a hair in it. Gross. We aren't going back. read more

THE WORST STEAK n SHAKE I have ever visited. We used to be fairly frequent guests but the experience has declined to were we no longer go there. The service is atrocious. The food is ok when they get the order right. The staff seemed to be running with skeleton crews and unable to handle more than 2-4 tables. AVOID THIS PLACE AT ALL COSTS!!!! read more

I've been driving past steak and shake ,for over twenty years. Today I tried it for the first time. The service was exceptional. The food was excellent. read more

I'll make this quick, eat only the burgers and assorted shakes, hence the name, everything else leave alone. It is a pretty good burger and shake joint trying to be a diner and failing at it miserably. Breakfast is unbelievably bad. After 5 visits this is my review. read more

I've been here multiple times and I've almost always had the same experience. It often takes away to get seated if you come in a group of five or more but once you get seated it can b a great place to hang out with friends and have a good time. The food was okay for a fast food restaurant but the burgers have no meat and tend to not fill you up. The shakes on the other hand are very good and I recommend you try them read more