Great service! Aftet a long morning and bad service all day everywhere we went to run errands once our server Bryan came to the table it was an instant relief and feel of comfort. Made us feel well taken care of and he looked like he was making the best of his day. Hope he sees this and knows his work is noticed and appreciated read more

I have eaten at Steak and Shake hundreds of times. Never had a single complaint. Service - zero Food - zero Keep on driving. read more

I would not recommend going to Steak 'n Shake . The employees were very rude and disrespectful they also had an attitude. The food was ok but not the best there "cajun" fries were regular fries with seasoning dumped on them and weren't very good. Honestly the only good thing there was there shakes which still aren't the best i've had. Again the employees were rude and some should be fired tbh. read more

I think this place is great for fast food. It's a Wendy's type food with service. I took away a star because we waited too long for the food. Other than that, great stop. The servers were just awesome. They work super hard for the $2 tip on a cheap meal. And you MUST try the Nutella shake. read more

I love Steak n Shake, but this particular location is horrifically disgusting. I have literally had a gnat fly out of my sandwich (wrapper). There were some sketchy visits leading up to this culmination of horror, but like I said, I do love Steak n Shake so I'd return. Cold, old sandwich with gnats after a thirty minute wait is what finalized my decision to never return. And I haven't. I figured it was taking so long because they were busy and making meals fresh. Guess not. read more

i waited so long for my four shakes. i've been waiting for 20 minutes this dang shake. my mom is at home sick and we just need her shake. i need it right now. if i don't get it in 5 more mins, i'm gonna have to speak to the manager?! o my gawd. i just want my gosh darn shake man. PERIODT. update: got my shakes a minute after i posted this review. but i still the service is bad PERIODT. ya kno steak and shake if u wanna send me some stuff for having to wait so long i'm so down. thanks bye PERIODT read more

Late night stop driving home from Thanksgiving with family and needing greasy, salty food. The fries were oddly dry, and the Parmesan fries had a slightly disturbing looking powdery seasoning on them, but the burger was decent (Husband got the one with the egg in it) and the Chili Mac was comforting, even if not the best thing I've ever had. 3 stars instead of 2 because the service was good and fast even though the tables weren't quite cleaned off. read more

Slow AF. Only preparing one order at a time on the grill during lunch hour. No one knew how to use the register. Save time go to Wendy's across the street. The fries will be hotter too. read more

No Waiting, we were seated right away. Service was exceptional tonight, our food was delivered quick and hot and delicious. This was a good choice tonight. read more

I've been to many Steak and Shakes in many states and this was one of the fastest and friendliest times I've ever been to one. The food could've been hotter, but otherwise it was a very good experience! read more

I am giving 4 stars because the place was AGAIN short staffed on waiters and waitresses. The service was good considering the shortage of staff. They did not even have time to clean some of the tables off due to how busy they were. Our waitress kept her cool, done an excellent job, and the food was up to par. This is the 3rd or 4th time I have been here and there have been staff shortage. Each time who ever was there done an excellent job. Tonight was March 17, 2017 between the hours of 5:30 pm and 7:30 pm. One day it was about 1pm. read more

Holy moly. I ordered my food at age 37 and it arrived on my 56th birthday. Why on earth is there only one person working here. SnS must have tons of money and don't care if this ones goes under. read more

The service here was a step above, our waiter quickly greeted and showed us our table, despite it being clear they were understaffed. Upon bringing our food he noticed that there was a small mistake made in the preparation of one of the burgers, he immediately addressed the issue and brought the burger back in less than 2 minutes. I would have liked more fries on my plate, but otherwise the food was delicious. The store was a little dirtier than I would find acceptable. read more

This restaurant has gone way downhill in recent years. The entrance has potholes that haven't been fixed for months. The servers have no idea what their doing. They don't remember who ordered what. We waited for our food for 30 minutes only to find that our food was cold, and our orders were wrong. We still had to pay for this and we will never be returning to this establishment. read more

Took forever definitely need more help. Food was okay I expected better from Steak n Shake. A little disappointed but at least my shake was good. read more

Went here with my family and we were sitting for over an hour and a half waiting for our order to be made. Some of our family noted the food (meat) was cold when we finally got it. The food itself was not as good as we remember from other Steak n Shakes. Definitely avoid this place!! read more

I lost almost two hours of my life at this Steak'n Shake. My party of five ordered one fountain drink and four shakes. 15 minutes later, the waitress returned with four waters and my fountain drink. She said the shakes were coming. We placed our food order. 15 minutes later, the waitress walked by and said our shakes were coming. 15 minutes later, the shakes came. One was a chocolate shake, no whip, extra thick. That shake was the consistency of chocolate milk. One other was the same consistency. 10 minutes later (we're an hour into this visit), our food came. We asked for a re-do of the chocolate shake. We asked for pepper sauce for 5-way chili. The 5-way chili was cold and had been sitting so long that the noodles had congealed into a solid mass. Pepper sauce came in 5 minutes. There was no pepper sauce in the bottle. At this point, I got up and walked to the waitress counter and pointed out that there was no liquid in the pepper sauce and politely asked for another bottle. Our waitress looked at several bottles and handed me one. As I walked back to my table, I turned the bottle upside down to see how much liquid was in it, and there was none. So I turned around and, again, stated politely, "Miss, there is no pepper sauce in this bottle either," turning it upside down to demonstrate. Another waitress brought me a different bottle of pepper sauce and snapped, "Give her a break, she has not been working here very long," as if to imply that I was being short with this server (which I was not). I returned to the table. By this time, we were 15 minutes past when the food had been brought out. My chili was even colder, and the chocolate shake was nowhere to be found. The server returned, and she said that the chocolate shake would be coming soon. We told her not to bring it. Everyone was almost done with their meal. (Except the diner eating cold chili.) She said she would take the shake off the bill. When we went to pay the bill, the server had not taken the chocolate shake off the bill. Suffice it to say, it took 20 minutes (and three employees) before we were able to rectify our bill and pay it. No dispute about paying for the shake. They simply had not idea how to take it off the bill. I've been going to Steak n Shake over 50 years. I'm not sure I'll ever go to another one again. I know for certain I'll never return to this one. From the looks of other reviews, NOBODY should be going to this location. read more

I am very upset and don't think I will step another foot in Steak N Shake unless if it is not around here. I went there and watched the manager scratch his head and then continued to make my sandwich. I told the server to have him remake the sandwich and she told him. While I was walking back to my seat I over heard him say. I didn't do that, he didn't see me do that (its an open kitchen and everything can be seen). When I got home the gave me an undercooked burger, no fries and a salad with tomatoes after I request no tomatoes and it was rung up right. I called the 800 number and they said I would be in contact with the district manager. Have not hear from them in five day. lol read more

Terrible!! Food was cold and order was wrong. It's not rocket science to fix a burger or read a screen. It was not busy at all and had to wait for twenty minutes to get two burgers that was not hot enough to melt the cheese and one burger was completely wrong. Start to finish took an hour and 15.00 bucks. Don't waste your time. I will take some blame for this fiasco, should have listened to the reviews!!!!!!!! read more

This was our first Steak n Shake experience and we are NEVER going back. There was a beetle in my friend's salad. We were so disgusted we threw out all of our food. Money completely wasted. read more

Been sitting at a table for 15 minutes and haven't been help but the people who came in after me have been and already got their food and drinks. read more

I mean it's Steak 'N Shake so my expectations are already fairly low, but when the server rolls her eyes at you when you're ordering a shake, that's not okay! My husband and I had to share a fork and napkin because we couldn't find ANYONE to give us another set of silverware (we didn't realize she just gave us one set.) Very poor service. Food was cold, couldn't find anyone to fill our drinks, they set the food down and that's it. Avoid Ashonda, she is slow AF, and quite possibly high. read more

This steak n shake can't seem to get it right, I don't understand why my burgers are always soggy. My sodas are always spilling out the cup. Why is there always an excessive amount trash and litter in drive thru that needs attention. read more

Service was bad. Bathroom was dirty. They messed up my burger twice so everyone else had finished eating when they offered to remake it a third time. When I told the manager what was wrong with it (the first time it had mustard, and the second time it had mayo) he said if you don't specify we put everything on it. Id like to add mayonnaise or mustard does NOT come on a steak burger according to the menu. At least he took the burger off the bill. Happy Mother's Day to me read more

Frisco melt with extra hair please! Eww nastiest thing I've ever seen. And they wouldn't give me my money back. Only gave me another sandwich after I lost my appetite. No one had on gloves or hair nets. I pulled a clump of blonde hair out of my mouth. Steak and shake is too expensive for be playing with my food. read more

Was looking forward to some delicious Steak n' Shake, but instead got terrible service and cold food and probably a disease from the uncleanliness of the restroom. Got there and they barely looked at us before finally showing it to our table. We ordered right away, as we were in a hurry. Then we waited and waited and waited. 30 mins later, still lacking food and now starving. Throughout these 30 mins we witnessed, a fight between coworkers concerning whose fault it was that the food had been left out. Also, we could hear the waitresses gossiping and eating, while completely ignoring the customers waiting for their food. Finally received our food. It was subpar and warm at BEST. Also the bathrooms were absolutely disgusting and filthy. Avoid this restaurant at all costs for your own health and sanity. read more

Great American food at very reasonable prices. The Wisconsin butter burger is highly recommended. The fries are very thin shoestrings and crispy good. A sprinkle of seasoned salt on both add that little bit of extra flavor. read more

when we first arrived to the drive thru of steak and shake we waited for about 5 minutes and had no answer. we then drove around again and got a hello, we ordered our food and a couple of shakes. about a minute later she told us that their shake person was not there and couldn't make us what we wanted. we also ordered shooters and she said she didn't have those either. overall a horrible experience, wouldn't recommend. read more

This used to be my favorite "after hours" place to eat. I met up with some friends after the Halloween festivities and waited 10 mins for a soda and when it was finally brought to me it was the wrong kind of soda. The table in front of me waited for at least a half hour on there food and there was no one in front of them. Another table had to go look for their server because there was a hair in the milk shake. My server didn't introduce herself and she looks dirty. I'm very disappointed read more

This was pobably the dirtiest restaurant we have encountered in quite some time. The overpowering stench of stale ketchup greeted us at the door, the floors were sticky, and the restrooms were filthy. There were no paper towels in the women's restroom, and an associate was exiting as I entered. How did SHE dry her hands??? I pulled a server aside to explain and was blown off. Stay away if you do not want to get sick! read more

I would give this zero stars if possible. Dirty. Extremely slow service. Don't eat here.

Absolutely terrible service and organization. 3 times in the past couple of months, all terrible... waitress sitting while we stood and waited 10 min, then said sorry it's crazy in here?!?! read more

Steak and shake is one of the most consistent restaurants around The service is always great and so was the food. At this steak and shake unfortunately that is not the case I waited 30 minutes at the drive up and became so frustrated I just decided to go in, that was a mistake, they weren't even that busy I waited 20 minutes at the register to try to make an order somebody came over said I'll be right with you I waited and additional 20 minutes and then finally gave up. While I was waiting I saw the manager making the food. Clearly he has no pride in what he does he was doing a very very sloppy job and seem to care less of the quality of the food he was handing out. read more

Worst place EVER. Last time we dined there, my entire family got food poisoning. Months later, I finally decided to give them a chance again because I was craving a Frisco Melt... bad decision... With only 2 cars ahead of me, it was 28 minutes from the time my order was placed until the food was in my hands... only to find out that they messed up my order (which was repeated correctly somehow at the speaker box) and I only received half of my food. I considered going back around but as there were now 5 cars in line, i didn't think that I had another hour to wait. When I got home I found my chili cup only 1/3 of the way full and the 1 Frisco melt that my wife and I had to split was super soggy with grease and the bread that should be toasted was raw bread with melted butter soaked into it. I'm done with this location. I assure you that I will never be back and that I will recommend to anyone that mentions it that they choose somewhere else to eat. They have a better chance of getting their order right at McDonalds, which says a lot. read more

This is by far the worst restaurant in the area. I get that it's open all night but this place is shit. No one would wait us, all the tables were taken or dirty. The manager, in uhh, the nicest way possible was a cunt. If I could give this place no stars I would. I've grown up here and it's always been awful but never this bad. If you love being disappointed go ahead and walk in, it'll be full of disappointment. No one would even talk to us let alone seat us. When we seated ourselves the manager felt it appropriate to yell at us across the section was closed when all else was taken and or dirty. Over all , summed up. This place is in comparison to a soggy bag of dicks. read more

At first I felt bad cause my hubbie wouldn't leave a tip. The more I thought about it though the more it seemed warranted. It was after 9 PM and the place was mostly empty. We were seated fairly quickly and our orders taken. 2 shakes, chili dog and onion rings for hubby, butter burger and cajun fries for me. We got our food about 20 minutes later. My fries were room temperature like they had been sitting for a long time; and had some gross stuff shaken on top which I guess is supposed to make them "cajun". Hubbie's chili dog was disgusting and he could only get through half of it. It had the consistency of a rubber dog toy and way too many beans on it. My burger was just ok as were the onion rings. We expected our shakes to be served before our meal but we got our food LONG before we got our shakes. Our waitress admitted she had never made shakes before. This was obvious as they were simply ice cream in a glass with whipped cream on top. I kind of felt sorry for her but noticed there were about 4 other waitresses standing around chatting and playing with someones baby.And no none knew how to make a shake?? This place sucks and we could have gotten better food and faster service at McDonalds. I usually love Steak n shake but will not go back to this one. read more

Dine in service was good , but the take out food sucks!!!! Sloppy thrown together food , cold onion rings,nasty flavored fries, forgotten food and mistaken orders. SAD take out operation. read more

Out of Chili ? Is there any other reason people come to Steak and shake and your out of Chili ! Pathetic

This was the BEST steak and shake I have ever ate at. Great customer service. We had a large group and our server was amazing. Keep up the good work! read more

This was by far the worst experience I have ever had at any food establishment! It took us 1 hour to get an order To-Go! We get back to our hotel and everything was cold and completely wrong. AVOID AT ALL COST! read more