They keep closing the shake machine 1hour early to get ahead of store closing. I drove up there to get a shake @ 11:10 they said sorry already closed down shake machine. Horrible customer service every-time i go to this location. Do your self a favor stay away!!!!!! read more

Very disappointed on our last visit. We've been coming since this opened but we won't be back. Dirty. Not friendly. Portions small. Too bad. read more

This location is horrible! Go out of your way to go to any other Steak n Shake or burger place nearby. I gave them a chance to make things right, and this time was worse than before. I asked for my meal to be fresh, and stated I didn't waiting if needed. They simply reheated the fries and tenders in stead of giving me anything fresh. My fries are BURNT even Crunchy, and same for tenders, very greasy. I tried to like this location but they're customer service is the worse ever. Management should watch the video recordings if available to see exactly what the employees are doing and how they are treating their consumers to fix this problem, I'm sure many employees would be fired. Speaking to management directly doesn't change the service output at this location which is quite frustrating. Go anywhere else but here! Your meal will be cold! Don't even think about asking questions you'll get rolling eyes, huffs etc. I threw the food in the trash, not even worth giving to the birds I guess don't ask for fresh maybe you'll have better luck. read more

Steak ’n Shake - Don't ask for fresh anything here! - Burgers Near Me - Alpharetta, Georgia

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We waited for over 25 minutes before we were given water. We ordered a cheeseburger and bacon cheeseburger, both with no mustard. When the bacon cheeseburger showed up with mustard, the waitress took it and then brought a burger with no mustard or bacon. Each time the waitress brought food or drinks, my son asked for thousand island dressing. After bringing my wife a plate of bacon to add to her cheeseburgers, she brought the thousand island. 50 minutes after entering the nearly empty restaurant, we had our food, and half melted milkshakes with no straws or spoons for them. When I went to checkout, our coupons were not entered correctly and we ended up being overcharged to add insult to injury. Update: visited again, cannot say it's much better. Tables did not have napkin dispensers, Chili 5-way portion and plate seems smaller than other Steak 'n Shake restaurants, and service and cleanliness leave much to be desired. read more

We tried to have lunch there today around 1:30. We were seated and forgotten. Other people came in and were waited on and we were still ignored. After my husband said something I was afraid to eat there.i didn't want anything done to my food! We have had bad experiences there before but decided to try today due to being in the area. We love the location in Cumming and always a great experience. Your employees could learn something from them! I don't know if different owners or just poor attitude from staff. It wasn't even busy but lots of dirty tables. From the reviews posted it seems no one cares about correcting the problems. We will not return to this location again. read more

Stopped in at 10pm for a bite after a long day of flying from Sacramento to Atlanta. Ordered the veggie melt with no cheese, fries and a diet coke. Service was a bit scattered but probably because the place was busy. Veggie melt was supposed to be guacamole, lettuce, tomatoes, onions and portobello mushriooms. It was missing the mushrooms when it arrived. Took a while before I could get someone's attention. They eventually brought a small cup of mushrooms out to put on the sandwich. They looked like regular mushrooms that you would put on a steak, not portobellos, which are larger. Fries were skinny but freshly made and crispy. Anyway, the sandwich was a bit greasy, the service was a bit slow but for $7.25 I couldn't complain. Also, they are open 24 hours which was a big plus in my book. read more

If I could load in clip art and carve off 3/4 of this one star, I would. This place was horrible!!!! I stopped in here last night for a quick bite after being out late. Ordering was a challenge because the dude behind the speaker was obviously not having a good night or was tired or was just an a-hole in general. When I got to the window, a whole different dude took my money, then original a-hole dude comes back and asks if somebody took my money!!!! Oh Lordt! This place had the worst customer service shy of the county jail visitors center (don't ask how I know). Never returning, I'll just stay hungry next time, I could stand to lose a pound or two anyway. read more

Most everyone knows Steak n Shake and their food. So this rating is based upon the worst SnS food and the best SnS food you've ever had. Seriously, I've never had a bad meal in all my time of eating at different SnS resturants over the years. But the one I had today at the North Point location was deplorable. Time was 11:30am, so the food should have been fresh. Order two combos, a Frisco Melt and a Double cheeseburger. The pencil fries were poor, but more importantly, both of the sandwiches were not good at all. My wife and I did not even finish half of the sandwiches. They seemed old and dry... I've never had that at a SnS... ever. Finally, the Dr. Pepper that we got was also flat. That happens, I understand... but it was just the cherry on top of a horrible experience. read more

I've been sitting in the drive through for the last 20 minutes with only 4 cars in front of me. I'm sitting at the window as I'm typing and still no one has come to tell me how long or to ask for me to pay... I find it quite ridiculous that someone should have to wait this long for 2 milkshakes... this is one of the reasons I don't come to steak and shake read more

Let me tell you a story. One evening a kid named Gaffe walked into Steak N Shake. He was hungry because he hadn't eaten since 12 pm. Ya know? He ordered his food like a normal human being. Great. That's fantastic. It is really. Ecstatic! Fantastic! Fabulous! Grand! Stupendous! Superb! Mind- boggling! Great! Epic! Good! Amazing! Anyway, he ordered a milkshake. A singular milkshake. He waited a whole hour and the shake still did still not come. Then the waiter came and slammed the milkshake on the table. Moral of the story: don't go to this restaurant. The food takes two hours to get to your table. And the service is horrible. Have a nice day. read more

Steak ’n Shake - But the milkshake was pretty dope, worth the two hours. - Burgers Near Me - Alpharetta, Georgia

It's a burger and it's ok - especially for the price. 24 hours so you can eat really late and then sleep on it and get fat (yeaaaaah!) read more

Almost a fight but it was entertaining during the hour wait for food. workers seemed nice and other that that great. lovely atmosphere just a busy night. read more

No. Just no. I usually love steak and shake for late night food (that or waffle house), and I expected nothing different this particular night. But THIS particular steak and shake.... just wow. Horrible, just horrible, service. Me and my friend were here last night, it wasn't even that late, around 1130 12. Either way, I was not pleased. I asked for the 3.99 meal that comes with cheese fries and a double cheeseburger. I had specifically asked for no tomatoes, ketchup, or mustard, and clarified because I really dislike them. And yet I got mustard, and a damn good bit of it, not to mention my fries didn't have any cheese on them. Also, my friend ordered a single cheeseburger, with no onions, and of course, when it came it had onions. So okay maybe our waiter messed up right? So me and my date are ready to head out, and I keep looking over at the counter and our waiter, and she just doesn't seem to get that I need the check. So much so that I just decide I'm done here and go to the counter and have to ask for it myself. I was so tempted to write the fact that BOTH our orders had been wrong on the check. Seriously, don't bother coming here, the service is atrocious. read more

The guy at the drivethru became upset when we ordered a basic meal at 4 am. We know it's late but you are open 24 hours. He was hostile enough that we became uncomfortable ordering and decided to leave. I'm read more

Seriously. They have breakfast. It isn't your high end breakfast. But if you like pancakes and traditional breakfast, the service is good. It is never crowd d bc no one thinks of Steak 'n Shake for breakfast. Sitting here eating a scramble with avocado, chicken, salsa. It's good. Not bantam and biddy good but it is good. And cheaper. read more

If I could give 0 stars, I would. I come here often because it is close to my house. I like the food and certainly don't keep coming back for the service. If you come at night, you usually wait at least 10-15 minutes before your acknowledged in the drive-thru and another 15 minutes in line/to get your food. I've never had an employee at this location smile at me or even have the most basic of common courtesy when greeting a customer. They seriously act like you are bothering them for existing. Today, I went by to grab lunch before work. The man who took my money was rude and acted like he would rather be anywhere else in the world. I ordered and received my food and went to park to eat it. I found matted hair in my fries. Like black and blonde hair matted together. I could have thrown up right then. I drove back through drive-thru to inform them of my findings and the same kid got a manager. Melvin barely said sorry and asked if he could make me new ones. I told him I just wanted a refund. Even he was not apologetic or seemed to care about the expectations of his workplace. Save yourself some time and go ANYWHERE else. I will not be coming back. read more

Steak ’n Shake - Burgers Near Me - Alpharetta, Georgia

I tried ordered lunch today and was told they didn't have bacon so I couldn't order the burger I wanted. I then ordered something else and attempted to get a shake and was told no shakes either. I just canceled my order...what Steak n Shake doesn't have Shakes?!? read more

Excellent service at 1115 pm. One of the best places to get a Tasty milk shake. The fries are thin, yummy, and low on Sodium. CJ was extremely friendly ! Very quick service also. read more

Steak ’n Shake - The ambience - Burgers Near Me - Alpharetta, Georgia

A decent and typical S&S, although the service can drop a bit depending on who you get. The cooks often fail to drain the grease from the burgers before serving them, so they could do better. read more

It's fast food. It's mainly burgers (steak burgers), but a tasty variety of them. The shoestring super-thin fries are a refreshing break from the fatter kind served elsewhere. They're open late and also serve breakfast - tasty pancakes. I would say their claim to fame would have to be their milkshakes which are offered in a dozen flavors. Mid afternoon their drinks (including shakes) are half price. Basic meals - burger and fries are around $4. Great value and good food. read more

Time & Date of visit: Sunday, 8/31/2014 Party Size: 4 Location/Ambiance: It seems that most Steak n Shake location's I've visited around the Atlanta area are usually understaffed I think. This location is no exception. The servers would greatly appreciate some bus boys to clear the tables upon entering and glancing around the restaurant trying to judge how long of a wait you would have. It seemed pretty busy, about half packed with a short line of people doing take out at the register and a couple of cars in the drive through for a Sunday night. Service: Our server, Owens, seem pretty busy juggling his tables and manning the register but was still attentive for our table. There wasn't a problem to flag him down as he passed by for any refills. He was also smart to give us a pitcher of coke as three of us ordered a glass and didn't mind refilling it ourselves. I think everyone dining here or getting food to go, should have the expectations that the food is cooked to order. Granted there is room for improvement I believe. I also noticed that the manager was helping out on the grill most of the night. Maybe a few part timers as bus boys and food runners could help out the pacing for the weekends. Our server was polite and friendly, especially when we asked for the check to be split three ways. Food/Beverages: *Frisco Melt: My "usual", the sauces, buttery toast, & american and swiss cheese seems to come together well. I don't think I ever had a bad one for all the times I ordered one at any steak n shake location. I try not to think of how bad this is for me, maybe I can get a low carb option wrapped in lettuce instead? The shoe string fries weren't seasoned which I appreciate as I actually like using their cajun seasoning in my ketchup instead. Also, the fries weren't the least bit greasy. At least that's a plus for a burger place. * Butterfinger milk shake: A bit rich on the milkshake itself with bits of butterfinger crumbled throughout the entire glass. I found that bits of the butterfinger would clog up the straw, I think it's best to just eat it like soft serve ice cream. Or maybe bring a boba tea straw with you, the normal straws won't get you any where. Be prepared to be asked where you got that from though. Tip: I don't really use coupons, but hey why waste paper. The coupons that are sent in the mail can actually be used per check when you pay up front. BOGO milkshakes? Yes please. Total Bill w/ Tip & Tax: $23.31. Two entrees w/ two soft drinks and a milk shake. Summary: Depending on the time of day, service is usually a hit or miss like other locations. If your doing take out, I think ordering inside would be a better idea to make sure everything is there or no extra surprises. First experience here was good. read more

Perfect burger for $4 and you can't ask for anything better at this price. I went around 6:40 PM and waited about 15 minutes for the food since there was only 1 guy working the grill. It felt like they need "process innovation" or "optimized SOP". I can offer that for a little bit of consulting fee.. :) I do like their burgers.. try the new avacado double patty.. AWESOME! Would I go back.. hm.. maybe after night of binge drinking???? read more

Can't really complain. This place is a chain and falls into it. This place was clean as typically seen at other SS locations. The food... ordered the Frisco melt and a variety of shakes. Everything came out fine. No complaints or problem. read more

Steak n shakes are notorious for being slow and bad food. But this location is the only one that has exceed my expectations. I only order chicken tenders or a garlic double steak burger. Every time I come (about once a week) the chicken tenders are just made and hot and fresh. Any other location they're usually luke warm and you can tell they were made in advance. This location is also pretty fast in the drive thru. read more

Just picked up my order...full order was cold, fries were stale and very very rude person at the drive thru.

Showed up at 11:20pm - drive thru said "closed come inside," went to door and guy waived that it was not opened. Sign and website says this location is 24/7 so not sure what's going on. read more

This place has boring food and has boring shakes. They fucked up my order two times in two days and the second day, they messed it up after I went back again to ask if they could fix it. I wouldn't have gone back the second day if it weren't for coworkers who actually WANTED to go. It's pathetic for people to give any steak and shake a 5 star rating. It's much worse for this particular one to get a five star rating. How horrible. read more

Come on, how many times do I have to come here for a bacon double cheeseburger to get done right? Do I have to start checking my food before I leave here now? I'll give you a break then come back in a few months to see if you can get it right. If I could get my money back for all the wrong orders, I'd have enough to start a business to make a million dollars! Terrible! read more

Went tonight with the kids. Used to be one of their favorites. Until tonight. The place was filthy and not full either. Daughter was attacked by ants crawling all over the booth and waiter delivered a "to go" container that appeared to be used with food crumbs inside. Disgusting. Manager could only tell me that exterminator was there a few days ago. I had to ask for the meal to be comped because my kids were so disgusted with the dirty floor, booths and tables and the ants! This is a corporate store. Exterminate or terminate the manager or the person who didn't train him. We'll be hard pressed to return until we see a "Under New management" sign. read more

Customer service for breakfast was OK.. but I guess they must be the overnight crew i had to come inside to order the drive thru didn't have the breakfast menu board up read more

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If I could give this place a zero. I would. My friends and I came here at about 1am after hanging at andretti's. We were seated immediately. Cool. Here comes the crappy part. We waited 30 minutes for waters. One that never came. My friend ordered a milkshake which ended up being pure milk. Our waitress is super rude. Another waitress is currently arguing with a cook which probably explains why we've been waiting about an hour after ordering to eat. Terrible service. Terrible food. Just terrible. I don't expect it to be upscale. But this is probably the slowest fast food place I've ever been to. read more

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Worst experience so we got in to eat at 730pm didn't see anyone to take out order for 10 minutes then waited over 30 minutes to get our food. There were only three people at the table. They were more interested in getting the drive thru customers than all. It's better wait staff at Waffle House than steak and shake. And the little pregnant girl they have as a waitress needs to find a new job. She shuffled around and didn't know what a smile was. Hey guess what your in guest service, wanna know why no one leaves a tip. Won't go back and will make sure I don't recommend them. Go to the Wendy's better, faster service. read more

What a poorly managed Steak n Shake location. Poor service seems to be their strength. This was the 3rd visit over the past 6 months, and certainly the last. Why would any fast food burger restaurant think its okay to not put a napkin in the bag? Greasy burger = napkin, right? Wrong. The punk serving the drive thru with major attittude and poor manners apparently thought it was cool. Had to go in to get a napkin and thought the manager would have a concern, but she instead suggested that most customers check the bag. Really? What about the ones who simply expect the napkin is in the bag as routine? Nope. She wants to argue the point. Dont try to fix your customer by having them double-check your work. Fix the problem with your lazy attitude-harboring staff. If you have a policy that they stick a napkin in the bag and they fail to do that basic task, fix that problem, not make it your customer's problem. Complete bull#%@&. read more

Hi readers, I just got back from Steak N Shake about 10 minutes ago.Here's my review. Service: Although the establishment was bustling with people, the waiters were very attentive and cheerful.My food order was taken promptly and my drink glass was always kept full. Food: The food was very simple but also very good and well prepared. The food is "made to order" so you can bet on your food always being fresh and hot. I had a bacon cheese burger and fries. The fries and burgers are smaller than you are probably used to,so if you're very hungry or have a large appetite I would recommend getting a double meat or even triple meat burger. Steak N Shake also serves chicken fingers,onion rings,and even salads. As far as the drinks are concerned,Steak N Shake serves a variety of Coca Cola products and a variety of tasty(simple) milkshakes. Atmosphere/Cleanliness: The atmosphere of Steak N Shake reminded me of a restaurant I would see in the movie Grease.It was very 60's with a modern twist.The restaurant also felt very family friendly which was nice. I had no problem with the cleanliness.My booth was very clean when I sat down.The restrooms were also in very good shape for a place with so many customers which was great. Price: The prices were very affordable(for the most part). When you sit down at your table or booth, there is a paper menu with about 5 or so entrees under $4.00.My meal was chosen from that piece of paper. Rating: I gave Steak N Shake a 4 star rating because the service was great, the food was great,and the overall atmosphere of the establishment was great. Highlight: The highlight of my trip to Steak N Shake was devouring a mouthwatering burger for under $4.00. **I hope you guys found this review helpful.If you have any questions,concerns,or compliments,feel free to contact me via a message.** read more

The place is filthy. Smells bad, no toilet paper, bathroom paper towels. The place is in such a nice area, should be improved read more

Went at 2 pm to order my food. Drove off, saw everything was wrong so I turned around. I got annoyed because I've been getting my food incorrectly from here 4 times within the past 2 weeks. Got told I'd have to pay to fix my food. I thought that was odd but it wasn't even a dollar so I didn't care at first. Then after I asked for my food, I pulled up to the window and the entire staff was talking bad about me, calling me stupid, a liar (even though I showed my receipt and the incorrect food), and "an idiot who doesn't know what they're talking about". I told them I can hear everything they were saying and tried to ask for a refund, but they harassed me and kept trying to cut me off. After their reluctance to give me a receipt, I drove off and decided I will no longer be going here unless they change the staff to people with a grain of competence and respect. I hate giving fast food workers a hard time but I won't accept being blatantly disrespected as if I can't hear them. read more

Been here for breakfast a number of times. The food is fairly good for the price and the service was friendly and prompt. My problem was that The restaurant was filthy. The floors, the door coming in and out, but mostly the bathroom. How can you have a bathroom with that dirty in a restaurant? And if what I see is that dirty, it makes me worry for what I can't see in the kitchen. There was even crap on the stall wall. After today, I'm no longer coming back. Hope they can clean this up because I think they are a decent meal for the price. read more

I went to your location today, placed my order , it was repeated, was given my price, after I drove up to the window, the price changed, asked if price increase, was told it's my first day, don't know, was given my order, after getting back to work, was wrong order! So, it takes a special kind of stupid to keep messing up orders, I just want to know why? read more

I found a hair on my hash browns. This is ridiculous. Staff needs to wear a hair net!!!!!!! No one answers the phone at the location to even notify them. I should have known something wasn't right because there is never a line at this location. read more

Waited in drive thru for 20 minutes. No one at the window, no one taking orders. No sign on the window indicating that drive thru was closed. Bro-in-law walked in and the response was "we don't have enough people to man the drive thru." Seriously people? A handwritten sign on the window at least?! read more