This steak and shake was a little difficult to find, it is tucked behind Wendy's and Taco Bell. There is plenty of parking and the restaurant itself was very busy. It is Saturday afternoon but I did not expect to see a line out the door waiting for seats. Because it had a small party, we were seated fairly quickly and then we sat....for a good ten minutes before we were acknowledged. After another couple of minutes someone came to take our drinks order. We ordered a single burger, a frisco burger, bowl of chili, fries, small shake and a coke. When the plates arrived, we were missing the chili, the shake and the single burger was missing half the patty. Trying to get our waitress attention was futile, I had to walk over to the window and ask her for the items missing, at which point she looked at the shake window and said "your milkshake is over there, and the chili is next to this order". I not a fan of steak and shake food, but usually their service is friendly. This location failed on the food, the service and the overall experience. read more

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the food was good great service and it was great atmosphere y'all got to come here more often because it doesn't seem so busy

Ive lived in alpharetta for over 10 years so ive been to this steak n shake location's drive through a decent amount of times. they always get the initial order right, but any special requests you might have are completely ignored (for example: no tomato, no pickles, please put these condiments in the bag, ect.) normally when youre going through a drive through this wouldnt be that big of a deal cuz u can straight up say "hey u didnt do this or that", but 90% of the time they will ask you to pull around to the front of the store to wait for your order to be ready. then, obviously, when they come out to hand it to you, they are not gonna stand around and wait till you check if your burger is topped with what you asked for or whatever condiments are in the bag. i know this is a moderately small concern, but im writing this review less for the customers and more for management- if i ask for something nicely i expect it to be done properly. (especially when everything at this place is super overcharged and the drive through wait is crazy long) if ur gonna ask me to pay this much and wait i my car outside the place for 5+ minutes i expect to get what i asked for. nuff said lol steak n shake food is good tho. no doubt. also i dont have much experience with the sit down at this place so maybe u will have better luck if u try that read more

OMG!!!!!! hate the server When we got to the restaurant we had to wait for them to seat us for a long time and it wasn't even busy. They also had so many seats open. After that everything went horrible. When we got our food we also ordered a milkshake but by the time we got the milkshake we wanted to go home and it took so long. Then we saw a large group of people and they got seated immediately and i was disappointed no napkin for eating burgers and fries until we go home... all we got mean server!! Paris b you better have more attitude girl read more

Steak ’n Shake - BAD SERVICE!!! - Burgers Near Me - Alpharetta, Georgia

Went yesterday around 2 may 25, ordered a shake and a coke and when I got to the window the guy didn't even say hello , nothing , just took my $ then handed me my items, no have a good day , didn't speak to me at all. No customer service at all. Would leave 0 stars if I could . read more

The "service" here is awful. The extent of interaction with these people is them yelling your number over a speaker, with an attitude. You ask for your cup and a spoon for chili.... Attitude. Steak 'n Shake was never known for being fine dining but good grief! They suck! read more

Whoa their service is so good here. Especially in the mornings! I came at 8:30/9AM on a Sunday. Food: 10/10: if you have had steak n shake before, the food is same everywhere. So come here to expect the taste you had before. I ordered my usual Chili mac supreme w/ out onions. I add hot sauce always. They later brought me crackers and parm cheese- wow! How nice! Service: 10/10: every time I asked for something, bam, it arrived in less than a minute. And things I didn't have, another waiter came by and offered it. It was like Staples but better- that was easy. Too easy! Ambiance: 10/10: like your average s&s chain but didn't smell like bleach or milk. Cost: 10/10 cheaper than a non fast food restaurant. Meal was less than $13! Done! Bring a family of 5 and be set! That's all for my honest and funny review. @iProposeWeEat from NYC read more

Steak ’n Shake - Chili mac supreme extra chili $1 more - Burgers Near Me - Alpharetta, Georgia

This location SUCKS ASS. Getting out of your car in the parking lot you smell the old burger grease, moving into the entrance you smell the greasy BO and smoke lingering from the worker out front on break. Every time I've tried this location they are out of guacamole. Today I just asked if they ever have it and they said no. But it's on the menu.... The place has a 98 health score but is so dirty and gross on the inside and out. read more

I've never left a yelp review until today that's how horrible my experience was. 1) our waiter had the WORST attitude 2) I asked for a milkshake and she later came back saying that their machine was broken and not even 10 minutes later I saw another server give their customer a milkshake.. so either she lied just because she didn't feel like making one or the machine magically started working again and if that was the case she could have came back and said "hey our machine is back up and working would you still like that shake" 3) she didn't give us napkins my bf had to get up and ask her and she gave him an attitude and gave them to him and sarcastically said "you're welcome". There wasn't a single customer that was not upset with the service and I say this because I could hear multiple people complaining and even getting up to talk to the manager. read more

I'm Giving this 3 stars for the food and mostly the milkshake. Got the chocolate banana shake. It was so good with real bananas. Also ordered the double n chz burger. It was very good as well! Fries are lol and skinny and pretty tasty and coleslaw was good. The only complaint I have is the employees. There were a lot standing around when we arrived. One, being very loud on her phone telling someone to do it again(prob her kids) and the server was not great. We actually got up to pay before he ever came by our table. I still left him 15%, with their only being 3 tables occupied, it's probably hard to make $$$. Probably will only do drive thru if I go back. read more

Horrible horrible HORRIBLE! Just got my order and it was all crap. Soggy cold mushy fries. Ordered a peppermint shake which only had the red dye and NOTHING else. Our fresco melt had no thousand island dressing and was so soggy with oil it leaked out of the bag. I literally walked and through it in the trash! TRASH! Then I called to help rectify the issue and they won't pick up!!! So there goes that. read more

This steak And shake is often out of basic steak and shake necessities. I have been here and they literally offer no fries or even worse no fried options entirely. Not willing to make compensations. Still charging full price for meals. read more

I just ordered the chili 5 way and pulled up in the parking lot to eat it and it was a massive disappointment. They had used spaghetti straight out of the refrigerator so it was cold, even adding the measley bit of chilli onto it didn't begin to warm it up. I don't have a microwave in my car, so it was a complete waste of my time getting it. I won't be getting home until 2am, so it will be festering in my car until then. I just hope the little bit I did eat doesn't make me sick...not happy. read more

This is absolutely the worst Steak 'n Shake I have ever been to. Every single time it's "something else" that inconveniences them. I am ALWAYS asked to pull to the front and wait for food even if I'm just ordering a coke. The first time we had a problem was when the rude long haired lady (most of the time it's in a long braid down her back) brought out food out to the front , which took 20 minutes. She forgot straws and then when we asked her for straws she replied " if you need something else you are just going to have to wait again" basically asking us to just leave with out straws. Today I come in and order a Frisco melt and before she asks me to "pull to the front" per usual at this horrible fast food location... she gives me my 3 dollars IN FUCKING CHANGE. First of all there is suppose to be a "change shortage" in the first place. I asked her does she not have dollars and she looks at me and says "nope" this location needs to be SHUT DOWN. Or all the drug addicts that are literally smoking weed in the dumpsters and meeting up with cars... NEEDS TO BE FIRED. I don't understand how this location literally interviewed people and found the WORST OF THE WORST and was like " OH THIS IS PERFECT YOU'RE HORRIBLE , PERFECT FOR MY LOCATION!" read more

Steak ’n Shake - Burgers Near Me - Alpharetta, Georgia

Great food and courteous employees! It's always busy but doesn't make you wait forever for food. Definitely going back!

Whoever was working the drive thru night shift on 1/8 needs a raise. I did not have enough cash to pay for my meal as my gift card was declined. As I was about to drive away she had told me she paid for my whole order which was about $10. I politely declined but she insisted I take my food. She was so kind and I really appreciate whoever did this for me. read more

Word for today is GIVING! What an amazing inspiration it is to give. I was parked in the Steak and Shake lot after a tasty #1 combo when a man who appeared to be homeless was walking across the lot. A young man from the restaurant started running after him chasing him down, all to give him a bag of food. They had a brief conversation, I couldn't tell what was said, but each one parted with a blessing. Blessed to give and blessed to receive! Real community service at work at the Alpharetta Steak and Shake! read more

Steak ’n Shake - Alpharetta Steak and Shake - Burgers Near Me - Alpharetta, Georgia

The double Steakburger with cheese still remains a treat and is completely underrated due to S&S being a chain. If this was a boutique burger bar, the ratings would be off the charts. Fifth star withheld because Steak & Shake suffers from the drawbacks that go with being a chain. It's still a treat to come here. read more

So here's an updated experience for walking in...place was clean aside from 1 table that was just recently emptied by some patrons that had left. So disappointed yesterday me and my co-worker came here for breakfast we had a little more than an hour to kill before work so we went here we arrived at 7:48 we were seated immediately. There was 1 table with 4 guys who had already been served and were eating. Two men walked in at the same time we did. He asked for drink order, but didn't return for 10 mins (7:59) when he came back didn't ask for if we were ready to order and our menu's were closed. He just sits the oj's down and walks away and proceeds to completing the orders for the 2 men who walked in after us as well as 2 other groups smh. We waited another 10mins, no I'll be with you in a minute or apology. The worse part there was a Hispanic older lady in the back who made eye contact with us numerous times and never came to assist us or her fellow employee who was clearly getting backed up. At this time we are both fed up with the svc so we walked out after a little over 20 mins of waiting and having other people orders taking before ours although we had been there 5-10 before them. Oh yea and the server had an attitude when he saw us walk out and rolled his eyes .....so unprofessional! Not sure if I'll return and if I ever do it wont' be rush...ended up going to Corner Bakery and they totally made up for everything steak and shake didn't do! read more

I noted a lot of mixed reviews concerning this location but I've dined here about 4 times and never had any issues so today I am Yelping my experience and it was great! Customer service was on point, our waiter was very very nice and accomodating. Now I know its just Steak and Shake, but still falls under that "fast food" catagory. Well just because it does, doesn't mean the quality of service or foods served should faulter. My co-worker and I arrived for lunch today about 1:30pm-ish. We were greeted immediately, seated and our waiter was right at our table. He noticed we had coupons and we were ready to place our orders right away. I had the all beef dawg with guacomole, fries and a junior banana shake. My co-worker had the Royale' burger with egg, onion rings and a new shake flavor, Salted Carmel Pretzel. Steak and Shake RULES with the real milkshake flavors and are constantly adding new ones too. Since we were there past 2pm , we got the 1/2 price deal on shakes:-) Love a good deal. Our foods were out in a jiff, hot and fresh. We literally gobbled it up, chatted for a bit, tipped our waiter personally, paid for our meals and were out the door. This is how its done! read more

Steak ’n Shake - Royale' Steakburger with cheese and egg, on texas toast.... side of onion rings - Burgers Near Me - Alpharetta, Georgia

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Everything was good as usual. I wish they would get back to having breakfast again. They had best breakfast in town!

Be careful about walking into this restaurant if you are blind and have a service dog. My husband, our son, and I went to the Steak 'n Shake location in Alpharetta at 10:00 P.M. on Saturday, May 21. My husband had his service dog with him. The dog was trained at The Seeing Eye in Morristown, NJ. We walked in and went to place our order at the touch screen ordering location, also not blindness friendly. Our son placed the order and took us to a booth in the front of the restaurant. The staff told us they would not serve us unless we moved to the back of the restaurant. Our son got very angry on our behalf and told them to call the Alpharetta PD if they wanted to do so. He told them that these dogs are, by law, allowed anywhere and allowed to be in any seating area of the location. They still refused service and voided our transaction. We left but I am locating any review site I can to give them the worst review possible. I thought we had gotten past the era of discrimination but I was wrong. It reminded of the time when Rosa Parks was ordered to sit in the back of the bus and refused to do so. Perhaps we should gather a group of guide dog users and go stage a sit in. read more

Eat literally anywhere else. They always seem to be short staff or their staff just doesn't give a shit. Stood by the door and waited to be seated for 10 minutes. Finally the guy comes up and said "to go?" I replied no just one for here please. "Oh usually when it's one it's to go" So because I'm dining by myself I don't deserve proper service? Fine. I decided to leave. Sadly I realized nothing else was open at the time. So I came back. Same guy says "well I'd seat you now but you walked out the door"....... Man I just want a cheese burger. I'm hungry. "To go?" Seriously? Y'all don't let people dine alone? I decided to do drive thru and never return here again. No matter how hungry. Even their drive thru took 20 minutes :/ read more

I'm not sure if every location has this deal, but you can get a snack-sized meal here for $3!! If you're dining-in and are in the mood for a burger-- it's PERFECT (they have free refills). It includes a single with cheese, small fries, and small drink (but, as I said, if you dine-in, you can get unlimited refills, so the size doesn't matter). You seriously can't miss this deal. read more

I called this location on the phone earlier to inquire about a discrepancy I discovered in my subtotal as shown on the receipt I received. Turns out the app misrepresented an upcharge for one of my meals. The manager I spoke with came across as very condescending, and rudely hung up on me as soon as the discrepancy was discovered. The local management here definitely could use some remedial customer service training. read more

It is very good, I recommend you to eat there if your hungry and wanting to eat something that is cooked fresh.

This location is absolutely disgusting!! Our family ate in the dining area, and I could see the grease on the tables, menus and even on the clear dividers between the tables. It looks like this restaurant hasn't been cleaned properly in years. If this is in clear site of the customers, I can only imagine what the kitchen and back room looks like. I'm surprised that they're still open, and our family travels to other Steak and Shake locations that are further from our home just so we don't eat at this one. Do yourself a favor, and go somewhere else, because this location is just gross!!! read more

Well at first they were nice taking my order and then got to the window and she was nice at first but then as I was handed my food, I thanked her and no response just plain rude. She also hands me a cup with the lid not on all the way and the cup is so flimsy that I tore a little hole in it and then she sees it but doesn't offer to take back. And then when I start to get a drink with my food the drink busts and spills all over me and the car and then also the food doesn't take right. So I would recommend not getting anything from that unless they improve on the cups and service. I will not go there any more read more

Complete joke. I stopped going after 3 incorrect orders in a row. Then they get a attitude when you ask them to correct it. The service is HORRIBLE. STAY AWAY!! read more

Unfortunately steak and shake has a reputation of taking a million years to produce anything remotely edible. This one is of no exception. I came here on a Tuesday night with a friend trying to order a milkshake for both of us, and while there were only a few other patrons there we waited half an hour. Shakes were good though, probably should have went somewhere else after ten minutes. Lesson learned. read more

They keep closing the shake machine 1hour early to get ahead of store closing. I drove up there to get a shake @ 11:10 they said sorry already closed down shake machine. Horrible customer service every-time i go to this location. Do your self a favor stay away!!!!!! read more

If I could leave zero stars I would. Worst experience ever. We stood in line for 10-15 minutes before anyone helped us, and once we got seated, we were forgotten. Waited another 10-15 minutes before we got up and left. Understaffed. Staff that was there were very uninterested and just didn't care about the costumer. Will never return again. Please find somewhere else to eat. Seriously. read more

Atrocious. The food is like any other Steak 'n Shake. Not bad food to be so inexpensive. I have decided I need another cheap burger joint because this company seems to hire the dregs of society to work there, with only a few exceptions. Service: rotten to the core. I stood at the counter for over 5 minutes to place a to-go order. At least 4 employees just looked at me without coming over to ask what I needed. When one finally did, he asked if I was there to "cash out." I said, "no" and that I was there to place an order to go. For some reason, he was surprised. Cleanliness: less disease-ridden than the streets of Calcutta, but I do wonder if there is a nutritional benefit to synthetic hair, considering how much of it littered the surfaces due to the staff letting their manes flop about freely. How is this allowed in food service? One employee had completely loose, untied hair. At least the others had their multiple braid-weaves partially restrained. Hair nets, people. Please. The whole place stank of rotten milk. The employees were having a loud complaint-fest right out in the open, allowing everyone to hear them griping about their jobs. I will not return to this dump. read more

Doing a great job..I'm a steak and shake fan and the burgers is always on point love it FYI The Shake suppose to be thick duh

Very disappointed on our last visit. We've been coming since this opened but we won't be back. Dirty. Not friendly. Portions small. Too bad. read more

This location is horrible! Go out of your way to go to any other Steak n Shake or burger place nearby. I gave them a chance to make things right, and this time was worse than before. I asked for my meal to be fresh, and stated I didn't waiting if needed. They simply reheated the fries and tenders in stead of giving me anything fresh. My fries are BURNT even Crunchy, and same for tenders, very greasy. I tried to like this location but they're customer service is the worse ever. Management should watch the video recordings if available to see exactly what the employees are doing and how they are treating their consumers to fix this problem, I'm sure many employees would be fired. Speaking to management directly doesn't change the service output at this location which is quite frustrating. Go anywhere else but here! Your meal will be cold! Don't even think about asking questions you'll get rolling eyes, huffs etc. I threw the food in the trash, not even worth giving to the birds I guess don't ask for fresh maybe you'll have better luck. read more

Steak ’n Shake - Don't ask for fresh anything here! - Burgers Near Me - Alpharetta, Georgia

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We tried to have lunch there today around 1:30. We were seated and forgotten. Other people came in and were waited on and we were still ignored. After my husband said something I was afraid to eat there.i didn't want anything done to my food! We have had bad experiences there before but decided to try today due to being in the area. We love the location in Cumming and always a great experience. Your employees could learn something from them! I don't know if different owners or just poor attitude from staff. It wasn't even busy but lots of dirty tables. From the reviews posted it seems no one cares about correcting the problems. We will not return to this location again. read more

We waited for over 25 minutes before we were given water. We ordered a cheeseburger and bacon cheeseburger, both with no mustard. When the bacon cheeseburger showed up with mustard, the waitress took it and then brought a burger with no mustard or bacon. Each time the waitress brought food or drinks, my son asked for thousand island dressing. After bringing my wife a plate of bacon to add to her cheeseburgers, she brought the thousand island. 50 minutes after entering the nearly empty restaurant, we had our food, and half melted milkshakes with no straws or spoons for them. When I went to checkout, our coupons were not entered correctly and we ended up being overcharged to add insult to injury. Update: visited again, cannot say it's much better. Tables did not have napkin dispensers, Chili 5-way portion and plate seems smaller than other Steak 'n Shake restaurants, and service and cleanliness leave much to be desired. read more

Almost a fight but it was entertaining during the hour wait for food. workers seemed nice and other that that great. lovely atmosphere just a busy night. read more

The guy at the drivethru became upset when we ordered a basic meal at 4 am. We know it's late but you are open 24 hours. He was hostile enough that we became uncomfortable ordering and decided to leave. I'm read more