Most recently, I called the office to reschedule my appointment on 08-04-2023 for time 4p-6p…read morebecause I work daily until 4p and the woman in the office put in a note for my preference and that I worked daily until 4p. I was called at 1:44p by the tech, who obviously didn't read or get the note, and asked if he could come sooner. I explained that I worked until 4p and wanted him to come after I got off work. He said okay and that he would do so. He called me again at 3:23p and told me he was 30 minutes away and heading my way. He showed up at 3:40p... 17 minutes later. I was very upset over his lack of consideration and respect for my wishes for him to show up after I got off work at 4p. The previous time I had a tech out they were an hour late and didn't bother to call and let me know they were running late and so I wasted most of my day waiting on him, then had to leave for an appointment. He said they were short staffed and apologized. I asked for him to reschedule and he talked me into just doing the outside and returning another time to do the inside. Again, lack of consideration and respect for the customer. I let it slide and didn't report it to the office, but did tell him to please be considerate next time and let the customer know if he will be later than the quoted time. But with my experience with the tech on 08-04-2023, it is evident the staff just don't care what the customer wants or how their work (or lack there of) affects the customer's day. So I decided to cancel my subscription and will go to a company with better customer service. I spoke with a woman in the office on the phone this past Friday to report the tech and she was not the most pleasant or understanding. I proceeded to ask to have my services canceled, to which she went ahead without even asking why. I then told her I wanted to file a complaint, she seemed annoyed by this, and I told her about the last two techs and the inconvenience they caused. She couldn't care less and appeared to, out of obligation, agree that the tech's actions were wrong and she would send a message to their supervisor and have the supervisor (Tom/Todd??) call me to follow up. I've yet to receive a call back. Again, no one seems to care. I was, however, reminded that I would have to pay $57 for this month since the tech came out and sprayed the outside of my home, even though it wasn't when I wanted him to and I, for the second time, couldn't have the inside of my home sprayed because the tech didn't come when he was supposed to. Great way to keep customers! Very disappointed and seems customer satisfaction and support is NOT a priority to Orkin. Fortunately, there are lots of other companies to choose from and I can go elsewhere. No, I would not recommend Orkin to anyone. The bugs mostly stayed out of the home, that's the only positive, but other companies can offer the same results.

1. They kill ants for a week not two months which are their intervals…read more 2. They purposely don't kill pests so you have to keep paying 3. I got stuff off of Amazon that got rid of a lot of the ants in one day. 4. If there are mice in your attic, skip paying them 20 k. I priced out the same services for 3 k which included adding more insulation than orkin was stating that he'd provide in the 20 k quote 5. Save money and time and go elsewhere!

Called for a bug issue, first I was impressed because they answer their phone!, which is a miracle…read morethese days! The man that I spoke with is so knowledgeable and told me what to do and go from there.

I talked to Baily at Scherzinger Pest Control on Thursday evening about our wasp problem. She…read morescheduled me for Saturday morning and took my credit card number. Saturday morning came and went. I called Scherzinger back on Saturday morning. They said they don't do insects on Saturdays and they had no record of my appointment - they couldn't even give me another time or date until Monday. Thanks for nothing. If you can't get basic scheduling down pat, then I wouldn't trust you for anything else.

I reached out to AIM about a possible pest situation at home. Seth was very quick to respond and…read moreset up an inspection right away. Upon arrival he assessed my situation immediately and helped us come up with the best plan. We are extremely satisfied with this company and highly recommend them to anyone dealing with a pest issue.

We had a small wasp situation on our deck and the owner came out the next day and knocked it out…read more The wasps haven't been back and I'm not expecting them. I think there was a message sent. It's expensive, but that's how it goes when you need someone to do something you can't/won't do. I'm very satisfied with the price for the result.

CJ came out yesterday and bated our termite infestation and Josh came out today and installed bait…read moretraps outside. Both we very professional and knowledgeable about our concerns and issues. They was very helpful on what we needed to eliminate our termites and prevention to to keep them from reinfecting our house. I would recommend them to anyone that needs rodent control

Very kind and honest! Very helpful identifying the ants causing damage. Gave us a free estimate and…read moreanswered all our questions. We would recommend this company .

Straightforward pricing. Fast and effective service. Took care of the yellow jacket nest behind our…read moresiding in one visit.

Local business, extremely thorough job, followed through on their scheduling and fair price. Can't…read moreask for much more than that.

I did the "Yelp Request for Quotes" and they were one of the five to respond - and most…read moreimportantly, the one that actually continued contact without flaking out. Communication - so important in this area - and they texted me, kept me informed to make a plan. Then the guy that came to do the work - Bobby - texted and called me, and we touched base and he was able to arrive earlier (...I took the first time they said, knowing that I'd be in a meeting when he arrived regardless - this worked out SO much better). Bobby was friendly, knowledgeable and kicked out those damn insects like I asked. As this was "first visit" - IF they aren't gone, I'll update in a week when I contact them (which I doubt will be a problem there, either!)

Chris was extremely knowledgeable and professional, would recommend, he was prompt and on time and…read moreexplained everything.

They demonstrated exceptional professional knowledgeable, provided fast family friendly service and…read moreare very reasonably priced. They earned a confident "FIVE STAR PLUS" service and trust rating along with an "exceptional service recommendation". I will push any future work in their direction.

Friendly, professional service at affordable prices. I would definitely recommend Jarrod Kelley.read more

I'm a landlord and have used this company a couple of times now. Richard is incredible and is the…read moreone and only number I have saved in my company for pest control. Fast service, great pricing, honesty and transparency. This is how you run a business. Keep killing it (literally and figuratively)

Excellent service! Richard is a reliable service provider. Communication was clear and quick. He…read morecompleted the bed bug inspection less than 48 hours after we first contacted him. Immediately following the inspection, we had a precise plan and the first treatment completed. I had many questions, and he was able to quickly answer all of them! We would use Pest Assured for any future pest problems. Definitely recommend.