Most recently, I called the office to reschedule my appointment on 08-04-2023 for time 4p-6p because I work daily until 4p and the woman in the office put in a note for my preference and that I worked daily until 4p. I was called at 1:44p by the tech, who obviously didn't read or get the note, and asked if he could come sooner. I explained that I worked until 4p and wanted him to come after I got off work. He said okay and that he would do so. He called me again at 3:23p and told me he was 30 minutes away and heading my way. He showed up at 3:40p... 17 minutes later. I was very upset over his lack of consideration and respect for my wishes for him to show up after I got off work at 4p. The previous time I had a tech out they were an hour late and didn't bother to call and let me know they were running late and so I wasted most of my day waiting on him, then had to leave for an appointment. He said they were short staffed and apologized. I asked for him to reschedule and he talked me into just doing the outside and returning another time to do the inside. Again, lack of consideration and respect for the customer. I let it slide and didn't report it to the office, but did tell him to please be considerate next time and let the customer know if he will be later than the quoted time. But with my experience with the tech on 08-04-2023, it is evident the staff just don't care what the customer wants or how their work (or lack there of) affects the customer's day. So I decided to cancel my subscription and will go to a company with better customer service. I spoke with a woman in the office on the phone this past Friday to report the tech and she was not the most pleasant or understanding. I proceeded to ask to have my services canceled, to which she went ahead without even asking why. I then told her I wanted to file a complaint, she seemed annoyed by this, and I told her about the last two techs and the inconvenience they caused. She couldn't care less and appeared to, out of obligation, agree that the tech's actions were wrong and she would send a message to their supervisor and have the supervisor (Tom/Todd??) call me to follow up. I've yet to receive a call back. Again, no one seems to care. I was, however, reminded that I would have to pay $57 for this month since the tech came out and sprayed the outside of my home, even though it wasn't when I wanted him to and I, for the second time, couldn't have the inside of my home sprayed because the tech didn't come when he was supposed to. Great way to keep customers! Very disappointed and seems customer satisfaction and support is NOT a priority to Orkin. Fortunately, there are lots of other companies to choose from and I can go elsewhere. No, I would not recommend Orkin to anyone. The bugs mostly stayed out of the home, that's the only positive, but other companies can offer the same results. read more

1. They kill ants for a week not two months which are their intervals. 2. They purposely don't kill pests so you have to keep paying 3. I got stuff off of Amazon that got rid of a lot of the ants in one day. 4. If there are mice in your attic, skip paying them 20 k. I priced out the same services for 3 k which included adding more insulation than orkin was stating that he'd provide in the 20 k quote 5. Save money and time and go elsewhere! read more

This is the worst residential pest control company I have ever dealt with. Not only is the service provided abysmal, every employee I have encountered representing this company has been less than professional. I would not recommend this company to anyone. Would give 0 stars if possible. read more

I am so angry at the company and don't even know where to start. We started service 3 years ago with clover mites and what do you know, we still have them. We've had multiple different people out to spray and one guy actually sprayed our walls. Another guy soaked the baseboards so bad that I wiped it off myself but left a little strip and a month later it was still wet. That is no exaggeration. We have had the manager out twice and he looks at me like my concerns aren't valid. Every time I call I am rushed and feel like I'm a bother. They send out a guy for a 'free whole home inspection'. He spent literally hours here, came back with his little presentation and told us it would be $25,000 to complete and $500 a month and looked at us like we'd give him an answer right then and there. I know it's my fault for spending so much time with them but I've been trying to avoid paying a huge upfront fee with another company. None of these reviews are good so it should speak for itself. read more

We were told Orkin would be out this morning but not only did they NOT show up but they wouldn't answer their phone either. ZERO STARS! Save your money, time and frustration. Call someone Other than Orkin!! read more

honestly ive found more ants now (after theyve came) than ever before. these guys did NOTHING except put green tubes all over my yard, which did absolutely nothing. do not reccoment at all. i asked them to clean up my attic, but they just moved the mice from my attic to my basement. they are overpriced, but for anyone looking to start a ant farm, call them! read more

Heed my warning: DO NOT contact or do business with Orkin. I beg of you to go to literally any other company for your pest control needs. We paid over 2,000 for insulation in our attic & for them to fix our mice problem. Not only is our upstairs still an arctic tundra in the winter with this new "insulation", the mice are still throwing a rager in my basement. All that money paid & literally nothing came of it....Orkin - you are a disgrace to the pest control business, a pack of scoundrels, and thieves. Wouldn't it be easier to be a pickpocket? We've called MANY times & on their behalf, they did refund us some of the money. However, requesting to have all ties cut off with this company will get you no where. They call us continually & try to set up appointments to look over our home & suggest more service that needs to be done. Will you hounds not stop? Away with you evil doers - May God open your eyes to the evil you are putting forth into this world!! read more

We called Orkin about bat removal from our attic, the rep for Orkin came out and inspected and videoed our attic and outside of house. He mad a list of everything to be done and we agreed on a very high price but it needed to be done. We were told a guy would come out the next day and install a trap door in our attic so that the bats could get out but not come back in, this was done a month afterwards. A crew came out and removed insulation from the attic and vacuumed the floor, instead of new insulation they put in aluminum foil and said it was better than what we had. I wound up re-insulating the attic myself. They sealed up the hole where the bats were coming in and because the trap door had not been installed yet, the bats were trapped in the walls. They were left to die in our attic walls. You could bang on the walls and hear them inside. The base of the house under the siding was supposed to be sealed, this was never done. We were supposed to get three bat houses, they were never delivered. Repeated phone calls to Orkin have been ignored and the rep that originally came to our house no longer works for them. All this at a cost of $11,500 plus another $1000 to re-insulate our attic. We are very disappointed in this company and will never recommend them to anyone. BUYER BEWARE!!! read more

I believe Orkin is very dishonest and very unprofessional business. The worst company I had ever used. I completely agree with other reviews, please DO NOT EVER USE THIS COMPANY. They did not completed the work as verbalized by their inspector who initially came to my house. He explained that there would be 2 steps of the work. First, the worker would install a one-way screen on my ventilation duct from outside of my house to prevent birds reentering and to let birds who were still possibly in my attic out. Since this step could be done from outside my house, he said this step could be done without my presence in the house. He further explained about the second step that would need my presence in house. Because the ventilation hole is too narrow, he said the worker had to get into my house in order to remove the bird nest from my attic, to clean, to sanitize and to deodorize the area, by temporarily removing the ceiling fan. This second step was scheduled to be done 3 days later when I was at home. I texted the inspector the day before to confirm. He did not answered. However, another number answered saying that they will verify about the work on Sat. No one came on Sat. I called their general number 1-855-349-3786, she told me to call their local office and she promised the office would assist me. The answering machine said the office was closed. No one call my back until I had to call them again 3 days later. The manager of the local office I spoke to was completely clueless by asking me back, how can he help me. He did not have any knowledge at all about the unfinished work in my house that was supposed to be done 6 days ago. After I explained everything from the beginning, he said he would schedule workers to come 3 days later. Again, no one called to confirm if the worker to come as scheduled, I was the one who called them. They were late but finally came. When I opened the door, one of the workers asked me, how can he help. Completely clueless what needed to be done. I explained again from the beginning and what has promised to be done by their inspector. After he looked around my ceiling fan, removed its cover, then said the ceiling fan can only be removed by an HVAP specialist. He also said the area has been sanitized and cleaned when they installed the one-way screen from outside. I answered him, that was not what the inspector explained and promised to do and there was still a very strong smell of bird's poop coming out from there. He said he was not sure what the inspector told me, but the work has been done from outside. In the contrary, as I wrote above, the inspector told me on the first day that it cannot be cleaned from outside since the hole of the ventilation duct was too small to do the work. The inspector came to my house the second time with his promise to fix everything for me as he said on the phone. He did not. He came to tell me that they had done the service I had paid for. I asked him how he would explained the strong smell of the birds' poop which obviously the area had not been cleaned, sanitized and deodorized as he promised. He had all answered to meet their narrative. With the ceiling fan presents, he said they could only clean some parts they can. He told me to hire HVAP specialist to clean further. With those strong smells of birds' poops, I do believe they did not clean the area at at all. They came when I was not at home to just install the screen. No cleaning nor deodorizing whatsoever being done as promised. Since I did not see them came that day, they took that opportunity to claim that their work was completed. I believe there are a lot more pest control companies out there that way better than Orkin. read more

I live in an apartment complex in the area where Orkin is at once a week (that should say everything). Well I started complaining about roaches (I am a very OCD neat person and my place is always spotless), and weird concerning spiders. So they came out to "spray" well didn't work. So I went to landlord and told them again, and so Orkin came back again. So for like two days, saw nothing (it was great) BUT NOW ON WEEK THREE, I have had a large concerning spider, and multiple adult roaches in my place. I WANT ORKIN TO COME FIX THEIR PROBLEMS IMMEDIATELY! This is disgusting, and if Orkin knew how to do the real extermination job, this wouldn't be the problem, and they wouldn't have to be out to the complex I live in once a week. I WISH I could give them 0 stars they suck that bad. I also wish I could pick my own exterminator but clearly, I can't. Life lesson for me- NEVER trust or even do a lick of business with this company. read more

Salesman promised things which were not included in the final contract, then lied about having made said promise. Techs were several hours late for installation. Called the salesman to explain that I couldn't lose an entire day's wages over some termite traps and he promised a free year of service for our trouble and then never sent an updated contract and now avoids my phone calls. I currently have a number of traps exposed to the elements because our mower cut the caps off and techs refuse to come fix them. Do not make the same mistake we did and settle for Orkin because other local businesses are booked or don't call back right away, because you will regret it. We paid $2500 for bait traps with Sentricon and a once annual inspection, which is an absolute rip-off. Don't even consider doing business with Orkin. read more

My initial appointment was rescheduled twice. Both for a death in the family. My next two appointments were also rescheduled, one via text message stating the man who provides my services will come tomorrow cause they are sick (without ever confirming tomorrow would even work for me to be home, or even having my permission to send text messages) then when I called and spoke with someone about it they told me essentially that they can just cancel my service cause they've never had problems with this guy. Completely rude. Saying that we should be understanding that our appointment has been rescheduled several times. Finally agrees that if the guy isn't there on time for my next appointment he will give us a full refund and continue services. The guy is 6 hours late that time. Call the same guy in HR as before and he says that even though he said he would give us a full refund he won't because the guy servicing my house will be there in an hour. I truly regret signing up with orkin. I am very disappointed. read more

They scheduled a day with us stating they would be there anytime from 12-2. We got a call at 11:45 that he would be there in one hour. We had Alex come to take care of our general pest problem. He asked all the right questions and was quick to plan our next appointment! He scheduled the next appointment within 15 days!! Will update at the next appointment whether the pest problem is under control but first impression 10/10. read more

All this company will do is try and take your money and DONT WASTE IT ON THEM!! All the do is put down bait and tell you it's gon take a while and nothing ever happened. So I try an canceled as the technician tells me that is fine because I don't owe any money. Then the "boss man" called me and says I need to give him $40!! When it's $50 a month so 40 isn't even a right number!! They will give to collections so you have to give them free money! NEVER AGAIN PLEASE DONT GUVE THEM YOUR MONEY read more

The first words that come to mind for the rodent exclusion and insulation services that we allegedly received are grossly negligent and/or fraudulent. Please continue reading for further details. LACK OF COMMUNICATION WAS CONSISTENT At this point, you should know that we have a fairly large unoccupied home. Based on the price tag alone, we assumed that Orkin would do a first-rate job. WRONG! On insulation removal Day 1, an Orkin team of four literally just showed up at our house at around 3 PM with no notice. We honestly had no idea at all when they were coming and were just about to leave. These pop-up visits continued all week. PROPERTY DAMAGE BEGAN IMMEDIATELY At 4 PM on Day 1, we get a call that a tech has fallen through our ceiling and left a large gaping hole. This first impression did not inspire trust or confidence. We were told that the crew would return the next day, and that the hole would be covered up in the interim. It was not. The crew was no-call/no-show the next day. Below is a more concise summary of everything that happened. Orkin DID NOT: * Use plywood or boards to cover attic walking paths so as to avoid falling through the ceiling; *Remove all of the contaminated insulation; *Perform exclusion or sanitizing services prior to blowing in the new insulation; *Take relevant pictures in the empty attic during insulation removal and exclusion services as requested; *Cover up our new built-in furniture or flooring (which left loose insulation material all over our brand new master bedroom built-ins); *Reinstall the windows screens they removed (creating new access points); *Put moved attic access furnishings back into place; or *Email, call or visit for quality control purposes after the "completion" of the job, and prior to sending us a link to write a review. Orkin DID: *Damage our attic and ceilings; *Leave huge black and white bags of contaminated insulation in our driveway for five straight days; *Cover and damage the motor and vents of our whole house fan system with blow-in insulation; and *Delay our move-in date because now we have to redo the work and fix the damage caused by Orkin. (Where should we send the bills?) WE WERE CHARGED FOR WORK THAT WAS NOT PERFORMED Although we do not work in the pest control industry, the following seems to be warranted when performing rodent exclusion and attic insulation services: 1. Set rodent traps in the attic prior to the exclusion service; 2. Secure the home's entry points so that no new rodent families can enter; 3. Do not create new entry points during the service; 4. Lay tarps or plastic to protect the customer's furniture and carpet prior to removing attic insulation; 5. Remove 100% of the contaminated attic insulation; 6. Further secure attic entry points while the attic is EMPTY and while you can see everything; 7. Set more rodent traps in the empty attic; 8. Return later to remove carcasses; 9. Thoroughly sanitize the attic; 10. Install new attic insulation in the newly secured and sanitized attic; ANOTHER COMPANY INSPECTED ORKIN'S WORK AND WE HAVE PICTURES On June 26, we had another company come out to inspect the work that Orkin supposedly completed on June 22, and to provide an estimate for doing the work correctly. The estimate read like Orkin was never there! We have used Orkin for many years at our current home and words simply cannot express how disappointed we are that Orkin did not deliver the services as promised at our new home. read more

Orkin claims they cant get rid of our mouse problem but they hooked us into a year contract. They lay down sticky traps but all the mice do is eat through them. We have no pets and we have fleas in our house because of these mice. They tell us we will always have fleas and mice. There is nothing we can do except spray and trap. We've been sprayed twice now for fleas and we have a 1 year old daughter. We dont want these fleas biting her. Orkin cant solve our issue and is still making us pay for this. We're stuck and getting nowhere. I wish we would have used the local exterminator. At least they could tell us where they are coming in at so we can patch it up. read more

We literally started service in June to get rid of a bedbug problem that was a rental property. After charging me over 1200 and assuring me they could take care of the problem I was optimistic. Fast forward 7 months later as multiple treatments the problem still exist I was told I wanted a refund of my money since tHe treatments were obviously not working and wanted to seek other places for service. I was than told that they had it down and their records that the problem was resolved months earlier which was a total lie since I was still calling them out for service and have pictures to prove it. They are crooks and refused to give me my money back after guaranteed money back if not satisfied. I have notified the better business bureau as well please stay away unless you enjoy throwing your money away. They also show up randomly at your house to do treatments with no notice very unorganized company. read more