I had an excellent experience with Johnny and Tri Master Pest Control. From the very beginning, Johnny was incredibly responsive, communicative, accommodating, and professional. I was coordinating service remotely for a tenant-occupied property, and he made the entire process seamless.
What impressed me most was his honesty and thoroughness. Rather than simply assuming there was a nest and recommending an expensive treatment, Johnny took the time to inspect the fireplace/chimney area, explain what he was seeing, send me photos throughout the process, and answer all of my questions. He ultimately identified the actual point where the wasps were entering the exterior of the home and explained his recommended treatment and plan for preventing future entry.
He was also extremely accommodating with my tenant's work schedule and kept me informed directly regarding his findings, recommendations, and costs, exactly as I requested. I especially appreciated that he did not try to upsell me or recommend services that he did not believe were necessary. In fact, when I raised a concern about the fireplace, he explained why an additional service call was not needed rather than taking advantage of an opportunity to add another expense.
Johnny was knowledgeable, patient, honest, and genuinely focused on solving the problem. Finding a service provider who communicates this well and inspires this level of confidence when you are managing a property from another state is invaluable.
I would absolutely use Tri Master Pest Control again and highly recommend Johnny to anyone looking for dependable and trustworthy pest-control service. read more