For some reason, my review from last year no longer shows up, but it's important for potential customers to know how the owner treats customers and his staff. We WERE regular customers, and really liked the place. However, our last visit (back in May 2018) turned us away forever. We had a dance recital to go and had my parents visiting. Since we knew we had limited time before the recital, we called first to see if they could seat us. Whoever we spoke to on the phone said yes, and we told her we'd be there in about 15 minutes.
When we arrived, there were a couple parties waiting, and the restaurant was fairly full. I went up to the girl at the front and said I called and they said they could seat us. She then told me it would be about 45 minutes to an hour. I asked why we were told over the phone that they could seat us when we got there and she said "no one would have told you that. You didn't call us."
At this point, I thought I was going crazy. So, I walked to the back to see if anyone else could help us (hopefully the girl who took our call/reservation request). No one seemed to recall the phone conversation... Then the owner pops out and tells me to leave. He then goes on to say I called over an hour ago (which was a total lie).
As I'm pulling my phone out (which did verify that I called 20 minutes ago) to show him that I did call, he points to the door and yells "LEAVE". I was in SHOCK and embarrassed. Now, it does take about 10 minutes to get to the place, so add parking and the initial wait at the door and we were up to 20 minutes. Now I've been called a liar (in front of a crowded restaurant) and am upset. I continued to try to show him the time of my call. He wouldn't even look at it and kept smiling in a very sarcastic way and yelled 'leave'.
I should add that on prior visits, the food was decent. Burgers were fair to good. Fries were always cold and soggy. Additionally, the owner talked to us a couple times during those visits. He always had a sarcastic attitude that we initially thought was funny, but now realize that maybe it wasn't. He was also very demeaning and condescending to his wait staff.
It's too bad that this happened, but I refuse to return to a place where the owner treats people this way. A better approach would have been if they apologized. Or, better yet, if they knew they were busy, just tell us over the phone so we could have made other arrangements. Instead, the owner talked down to us, called us liars, and bullied us out the door.
Hopefully others don't get treated this way. I wish the owner the best of luck, and hope he learns how to deal with people in a more respectful manner. read more