How did we not know this fabulous establishment existed until recently? My wife Jodi and I have been to Axemann several times but didn't realize this gem was tucked behind it. Everything about Titan Hollow, including the Alloy Kitchen and the Mad McIntosh Bar, is fantastic, from the atmosphere to the menu, including the wonderful staff.
Although the place was packed when we arrived, we were warmly welcomed by Mattie at the host station. She apologized that there might be a delay since we didn't have a reservation, but to be honest, we found the wait time short and well, fascinating! (I do have to say we'll be sure to make a reservation next time - and we do recommend you do too!)
Manager Anne Bliss recognized us from DJing and Gold's Gym (decades ago!) What a memory! She invited us to tour the facility prior to dinner and we were amazed. Owner Angela is a
former set designer from Hollywood and her décor didn't disappoint! We strolled through the bar, entranced with the scene, feeling as if we'd stepped back in time into a speakeasy. From there, we took in the larger entertainment area, also decorated in grand style. Because we attended right before their Halloween party, we were treated to a Disney-worthy walk through an enchanted hallway, culminating in a lavish table set with ghoulish delights, including a filmy witch cackling on the wall! Bats and upside-down candles hang from the ceiling and cauldrons bubble at the bar. Words can't describe the complete effect. You have to see it for yourself!
Exceeding guest service is alive and well at 'the Hollow'. In fact, everyone here hustles to take care of every guest. I've been involved in hospitality for a long time and it's refreshing to watch a great staff work together so well. Although Heather (quite the charmer) was our primary server, other staff (Natalee, Peyton and Ashley) served up smiles and conversation as they passed by. I caught Ashley several times stopping to step up on a chair to honor a guest request for a group picture. I commend her!
The gentleman who delivered our food (sorry we didn't get his name!) made sure it was hot and direct from the kitchen. Everyone is on top of their game: bussing tables, delivering items and refilling drinks. There wasn't a dropped napkin on the floor that didn't receive immediate attention.
And the food - ohhh, the food! Our compliments to the chef! My wife had the pork schnitzel, and I had the baked macaroni with sundried tomato. Both meals were delicious. We also sampled cider drinks and a pear mimosa. And how could we resist the hot lava cake? (Spoiler alert: we didn't. And you shouldn't either!)
It was wonderful to visit with Anne and meet her co-workers. We couldn't be more impressed by their collective efforts and will certainly return (with reservations) soon. Next on our list? Their fabulous brunch!
In conclusion, we want to congratulate - and thank - the entire staff and owner for a great job. We are raving fans! - DJ Larry & Jodi Moore read more