Outstanding Service from Dreamodel Plumbing and Eric - Highly Recommend!…read more
I had a plumbing disaster when my 37-year-old water heater burst, and I was in a panic (Yes... original to the house and lasted 37 years!). Thankfully, Eric (AZ native and owner of Dreamodel Plumbing) came to the rescue in a big way.
From the moment Eric called, I knew I was in good hands. He reached out almost immediately after receiving the service request and let me know he could come the following morning at 8am. When I explained that my water heater had completely burst and water was flowing out, Eric's response was beyond professional--he offered to come out that very evening, despite it being after hours, to reroute the pipes so I could at least have cold running water and use the toilets.
True to his word, Eric arrived at my house within the hour. He worked quickly and skillfully to make the necessary adjustments, providing me with peace of mind during a stressful time. He also explained the next steps: he'd need to reach out to my home warranty company for approval to replace the heater, and then we'd schedule a time for the full replacement.
The only delay in the process was my home warranty company's bureaucracy (lots of hold time and being bounced between departments), but once I got the green light from them, Eric was quick to follow up. He called me to go over the costs and scheduling for the replacement. The process was smooth, transparent, and hassle-free.
The next day, Eric arrived as promised and efficiently replaced the old water heater, hauling away the old one without any issues. I appreciated the transparency in cost; he even offered a simple solution to avoid a credit card fee by paying in cash, which I gladly did. The receipts were emailed to me within 24 hours of completing the work.
What really stood out to me was the personal touch. Dreamodel Plumbing is a family-owned business, and it shows in the way they treat their customers. Eric went above and beyond by coming out on short notice to ensure I had running water, something he didn't have to do but did out of kindness and professionalism. Never once did I feel taken advantage of or misled during the process.
Eric is a genuinely kind, professional, and skilled plumber. He's friendly, approachable, and always willing to explain what he's doing. I couldn't be more satisfied with the experience.
Thank you, Dreamodel Plumbing, for handling my plumbing disaster with care and expertise. I will absolutely be using you again for any future plumbing needs!
If you need a plumber, don't hesitate to call Eric at (602) 639-2020. You won't regret it!