Saturday 4/25/2026 -- My daughter used Thumbtack to find a same-day plumber for ADA smart bidet toilets. Craig from Plumbing Geek responded immediately, joined a call, and said he was en route (ETA a few hours).
Once onsite, he quoted an install price slightly lower than another plumber, then said he couldn't do the work until Monday because his worker was busy--he was just there to "secure the job." He immediately tried upselling $50/toilet hoses, claiming the builder's parts were cheap. When I questioned it, he said since we were waiting until Monday, I should buy the parts and he'd install them "for free." I purchased them.
Monday 4/27/2026 -- Craig returned and suddenly claimed a part under my mom's toilet wasn't secured and quoted a $500 repair--despite no issues. I asked what was wrong (I have video of his explanation) and said I'd contact the builder. I refused the $500 repair; my mom was upset, and he dropped it to $200. I agreed so the install could proceed.
Minutes later, he came back saying the pipes were installed incorrectly and needed to be cut into the wall and rerouted--now $560 per bathroom (after claiming the "real" cost was over $1,100). Every issue conveniently started at $500+. He then pushed me to file a "no-fault" insurance claim, insisting it wouldn't affect my insurance. I refused multiple times. He said if I wanted the toilets installed, I had to fix the pipes. I told him to put everything back and I'd contact the builder. He said he'd keep my $200 deposit--and he did.
He then LEFT without reinstalling the old toilets. When I called, he asked if I wanted my mom's toilet put back--how else would an elderly woman use the restroom? He returned and reinstalled only some toilets, leaving the master bathroom unusable.
The builder's area director inspected everything: the home is on a floating slab, the plumbing was correct, and the part Craig claimed was wrong had been glued down--he had pulled it up. The builder temporarily sealed the open hole Craig left (which could have caused sewer gases) and scheduled their team.
Craig also dumped toilet debris in my driveway.
Tuesday 4/29/2026 -- The builder's licensed plumbers installed all toilets correctly with ZERO wall cutting. This confirms Plumbing Geek tried to upsell unnecessary work and push an insurance claim.
This experience was dishonest, manipulative, and predatory. Use extreme caution. read more