Very knowledgeable and honest gentleman. We wanted our…read moreprinter fixed and he explained that it wouldn't be in our best interests . Many would have told us , it could be repaired and taken the money.

Kevin was inexpensive, knowledgeable and honest. Karen was awesome. The corgi mascot was my fave…read moreoverall.

I had a failing processor, but at the time had no idea what was wrong. I took my computer to…read morePitbull and after a long time they called and said it was "fixed" claiming that my power supply wiring wasn't correct and secure. This seemed sketchy to me because I know none of my wiring was poorly connected but I take my computer home and pay my bill. Of course the computer wasn't fixed at all. I called them and told them this, they offered no refund, or even apologies, claiming that it was "fixed when they had it". These people are completely incompetent, and may appear friendly up front but if they mess up they are completely unsympathetic and try to shift blame. I would not recommend their services at all. Use a company like P.C. Clinic; they are cheaper and more friendly.

Do not use this company. They are so cheap and treat there employees very badly. There are only…read morehourly positions with almost no benefits at all. They do not provide any IT services they claim except dropping off untrained employees at locations and expecting them to fix things. Then they use another outsourcing company to remote in and fix the system. No idea how they are still in business.

This review is for the location at 2604 Brownsville Rd., Pittsburgh 15227. I found that location…read morevia Google and did a double-check with Yelp to see that the reviews were consistently positive, because I was in a minor panic. When doing some freelance writing on my couch the other night, I picked up a glass of water and it tipped over, falling directly into my $1,200 Lenovo Yoga laptop. I tried to flip it over to get all of the water out. I tried to open up the back to get the battery and/or hard drive out. I failed on all counts, and it was pretty clear that the laptop had immediately short-circuited and wasn't coming back to life. At that point, your concern is your data - your many, many documents and photos that you were going to back up one day, but something else always took precedence. (If you're reading this, back up your data. Now.) When you call the Secure Data Recovery phone number, you get a main office and they put you in touch with your local location. For me, that was just a few miles up Brownsville in a small shop that repairs cellphones, handles bill payments... I never would have noticed it. Jay was very honest, saying that if they could recover the hard drive data there at the shop they would try - and would even try to dry out and repair the laptop if at all possible. If they couldn't get the data, they'd send it out to Secure Data Recovery's main office where they have a clean room, are very good at what they do, but it would be more expensive. By the end of the first day, they were able to confirm that, unfortunately, my laptop was history. The motherboard had fried and would be cost prohibitive to replace. They did think my hard drive looked to be in good shape, but couldn't read it, as it was an SSD drive, without a special reader they had to order and would have in the next morning. The next morning, they got the reader as promised, plugged in my hard drive and called with the good news that all of my data was there. They gave me the reader with the hard drive inside, which could be plugged in via any new computer's USB port and the files transferred with no problem, for... $75. Out the door for $75. A lifetime of documents and photos, saved. So fair. I will not hesitate to use them again for computer issues (hopefully never again to include data recovery) or phone repairs, or to recommend them enthusiastically. Thank you, Jay and tech team!

My old Apple MacBook was exposed to water during a rainstorm while in my shoulder bag during a trip…read moreout of town. Once I returned home, I tried to power on the MacBook and nothing happened. It was able to take a charge (the light turned from orange to green), but the device was otherwise dead. Since I needed access to all of those old files not stored in the "cloud," I started looking for recovery services. Long story short, I dropped off my device in the storefront shop after making an online appointment, then I was quoted an exorbitant fee (like over $1,000) for recovery. These are not video files or anything complicated. I had to pay $37 to have my MacBook returned to me. Secure Data Recovery Services took out my SSD and then put it back in before returning. Total waste of time! Would not recommend, unless you like wasting time and money.

I received outstanding help from It Needs Help when my computer was disabled by ransomware. I am…read moreelectronically challenged, but Van took my calls, met with me a few times, texted me from Costco with a picture of the laptop that would be most useful for me, cleaned out my old computer, gave me a lot of advice- then showed me how my phone was way overdue for a replacement. Highly recommended!

With as much as we do on our computers now, nothing puts me in a panic more than when my laptop…read moregoes down! No banking, no work - I was paralyzed. I am so thankful I found ITNEEDSHelp. In a matter of minutes after bringing my computer in it was like a huge weight off my shoulders. Van and James are the Best IT Support ever. Van returned my call from my message in the evening before almost immediately after I left the message, I was in there the next day and he had it running in no time. They fixed the problem immediately and went above and beyond in checking my laptops performance and update status. Van explained to me everything he was doing, why he was doing it and what was and was not needed. He cleaned up my laptop, added more memory all at a very reasonable price. If you need any help with your small business, home office, printers, computers etc. I highly recommend this company. I cannot say enough wonderful things about them. It is such a relief to know there is such a great company as them if anything ever goes wrong with my computer again. The knowledge that they have is just mind-boggling, you can tell they have been doing this for a very long time and are very good at what they do.

I brought my laptop to them after another company geek squad said it cannot be fixed because of…read morecoffee damage. Anthony had it up and running within 24 hours. Amazing technician and customer service

It is a really good company. I had my computer fixed very fast and no problems so far. I totally…read morerecommend.

Excellent service every time! When you deal with them, you can rest assured that your piece of…read moretechnology will leave fixed properly without the headache of wondering if your previous files will be put back on your computer, etc. I highly recommend their services to everyone! Great service at very reasonable prices!

I had my broken iPhone 6 screen replaced last week at this location. The repair job was decent by…read morethe FaceTime camera was off center and the phone will not shut off the screen while making phone calls. I took it back in and they said there was nothing they could do. I was expecting a lot more from this business, due to good reviews and a personal referral. Highly disappointed. I'll just be going elsewhere to fix it the way it should be.

My desktop computer "died" last November, but since I had my laptop it was not a really high…read morepriority to get it fixed/replaced. I finally called Crawdac Computer Services and took the unit to Diane just before I went on vacation. She determined it was unfortunately beyond fixing but she was able to retrieve my data. She found me a new unit, purchased it (with my approval) and set it up for me. When I finally came to pick it up, she walked me through the new system enough so that I was comfortable with it. Many thanks Diane. What would I do without you!

I have had my laptop for about 4 years and have had no issues until several days ago, everything…read morefroze up. I have been disappointed in the past with services from big name franchises in the area, so decided to look for an individual on the internet. I found Crawdac and I am glad I did. After reading several outstanding reviews, I called, was seen within hours, dropped off the laptop and was met with a very caring and knowledgeable individual who explained everything she was going to do. Three days later, I had my laptop in hand. Had one small glitch the next day and she was able to remote in and fix the problem. Price was extremely reasonable. I would highly recommend Crawdac for any problems encountered with your computer. J. Sawyer, Summerhill

Very accommodating and friendly, Mark seriously knows his stuff. I seriously recommend their…read moreservices after I had an issue with my computer requiring it to be taken apart and put back together, and will be seeing them again for further services.

Wow. Stunning level of professionalism. I was visiting the area when my computer decided to take…read morea nosedive . I had taken my hard drive to Best Buy and another local computer shop and both had told me they had no idea how long it would take to recover my photos or even what the cost would be in the end. Mark was their polar opposite. Not only did my data get recovered in just a few days, but it was all put on a new drive that just had to be reconnected to my system and it booted up like there was never a problem to begin with. I've always assumed that computer shops are just out to rip you off and waste your time. Mark has proven me wrong and because of that I will never go anywhere else when I visit that area again