I was surprised that there were only a few reviews on Yelp for the impeccable service Jake provided…read morewith my recent windshield replacement. Then I found them tucked down at the bottom, hidden by Yelp. Who knows why. However, they were all 5 star and I would give 100 stars if I could Prompt, knowledgeable, great communication, excellent work, and stands by his work! He helped me navigate my insurance company who likes to promote big businesses only. I am glad I went with a smaller company and extremely satisfied with his work. HE DID NOT ASK ME TO WRITE THIS REVIEW. Making with my own free will. 100 Stars ******************************************************************************************************************

I called this place yesterday to get a quote for a new windshield. I left a voicemail, never going…read moreto call back. If I can't trust someone to return my call to provide me a service, then I definitely can't trust the service provided.

Discovered small chip in windshield and contacted Ackermans to repair. Troy responded very quickly…read morewith quote and then scheduled repair appointment within 24hrs. The repair was done professionally and thoroughly. I can barely see the original spot where the chip was. I will call on Troy if I ever need window work done, and also recommend him to others needing help with car windows/windshield.

Yelp will probably pull this review, because they've been stalking my account lately because of…read morewhat they call questionable content, but what more do you expect from San Francisco. I didn't actually get any work done here, but I am impressed at the fact that I called and texted this business, and they responded, and also passed my information on to another glass company because they cannot perform the work that was requested on my behalf. Any business that runs with this sort of integrity, in my experience, has always had high quality work performance.

I wish we could do half stars instead of whole. I would really give a 4.5/5!! I used the yelp…read moreproject feature to get a quote. Jon was super nice and very responsive. When i called to schedule my windshield replacement that was an easy process and their quote was lower than others so i prayed it was good quality as well! When it came time for the service the communication was a bit delayed but the guys came and did their job quickly and were super nice and accommodating!! I would definitely recommend them. Only thing I am somewhat hesitant about is not physically signing anything once they were done and my card just being ran for the rest of the payment

In my best DJ Khaled voice (if you know, you know), Another one! A family member needed a…read morewindshield replacement. They contacted several vendors, and the quotes they received were $200 - $300 higher than the quote I received from Safe Auto Glass. Turns out, other vendors were charging for an unnecessary calibration. In full transparency, I received other quotes through Yelp that were similarly priced, so Yelp for the win!

Very responsive Ricardo's help was invaluable In navigating the maze of information & insurance.read more

From the owner: Premium Mobile Auto Glass Repair & Replacement read more

The windshield repair itself was fine. I had additionally paid about $45 for a rain treatment that,…read moreon the day of service the technician advised against because of the weather. I have been trying for over a month to have the $45 for services I did not receive refunded. The principle is every bit as important as the $45. I have emailed and called multiple times through the provided corporate channel. Every assurance that I will be re-contacted by the manager of the Raleigh location is unfulfilled. We're now in early January '26. Service was rendered prior to Thanksgiving '25. I cannot recommend doing business with any outfit that refuses to simply recontact a customer over an ongoing concern given that length of time to address the matter. Take your business somewhere else.

Do not prepay!! I prepaid $500, they said that I hadn't paid when I went to pickup, and they made…read moreme pay another $575. Service was horrible

Great service. I had them do a repair on my windshield. The tech reviews the crack and repaired…read moreit. Great waiting area and front office support.

OEM Glass Promised, Third-Party Offered Last Minute - Major Inconvenience!…read more Scheduled windshield replacement for OEM glass on my luxury vehicle for today (May 17th) at the Raleigh location (3070 Business Park Dr Ste 114) was suddenly changed today. Was told the OEM glass didn't arrive last minute yesterday evening and was offered a third-party alternative instead. This is unacceptable! I specifically chose Safelite for OEM glass due to concerns about compatibility with my smart electronic vehicle technology and potential warranty issues. The last-minute notification is causing significant inconvenience, forcing me to miss work and lose income because I can't drive with a cracked windshield. Safelite failed to have the correct part as scheduled and informed me at the last minute. This is unprofessional and causing me considerable stress. Resolution Demanded: Install the third-party windshield tomorrow at NO COST. Provide a GUARANTEED appointment for PROMPT OEM replacement at NO ADDITIONAL COST due to Safelite's error. If this isn't resolved immediately, I will be filing a complaint with the BBB and beyond that. Current experience: Highly dissatisfied and inconvenienced.

Jason just replaced my windshield and it couldn't have been easier. He texted me to let me know he…read morewas on his way, then did the whole job right here in my driveway, even the sensor calibration!

Jason did a great job. He was open, explained anything I asked, great personality, and got the job…read moredone timely!

Zero stars My windshield broke for the first time ever in…read more2025 I came here to have it repaired because it was the best price around. I mad the mistake of coming back here for a second time again in 2025 . My windshield is broken once again and it is clearly due to a defect or bad installation. Do not go here unless you plan on coming back in a couple months. Pay the extra the first time!

Had windshield replaced two months ago. They broke the windshield washer nozzle. At first, the…read moreoffice manager tried to blame it on the age of my '98 Ford Explorer. While I waited, she made some phone calls. She said the part was obsolete, and not available. I came home; did a simple google search; and found several sources for the part. I called Auto Glass and informed them of the availability. She said she would call me when they had the part. Over the next couple of weeks, I called twice more. Still, they did not have the repair part. After two months, they still haven't resolved the issue. So, I ordered the repair part from Amazon; it arrived within two days. I did the repair myself. As a customer, I felt like they expected the problem to simply go away if they delayed long enough.

Mark & Mike replaced the badly cracked front windshield of 2013 BMW M340i at my home. They arrived…read moreon time, did an incredible replacement (looked brand new!!!) and then fully calibrated my car before giving it back to me. I could not give them a higher recommendation. If you have auto glass issues, Mark & Mike from Triangle Auto Glass will care excellent care of you and your vehicle.

These folks are amazing. They did an awesome job. I had my windshield replaced thanks to a dump…read moretruck on I 540. The took care of everything including filing the insurance claim. It was a very good experience. I would definitely use them again if needed. Thank you