The friendliest service I have ever experienced at a Starbucks, what a treat. AND one member of the staff with light hair remembered my name the next day! I was floored. This team is so efficient, the store was sparkling with plenty of room to sit , read, and visit with friends. Great experience. Highly recommend! read more

I just picked up a DoorDash, and there was no cupholder in the bag. The coffee spilled all over my seat. All the workers where very careless with this order. Need to do better. read more

The bad reviews about this Starbucks no longer reflect the quality of service. The servers were very friendly and we're just swamped with customers both in the store and drive-through. I stayed for over an hour as I read my Bible and watched and listened and found them doing an excellent job. The store is clean. The server told me they recently came under new management so maybe this is why it has improved so much. read more

This store has gone downhill, badly. They have a serious roach problem, the employees are overworked & understaffed and wait times are consistently terrible. The, store manager, Sara, is seemingly never there so management is nonexistent too. These problems continue to go unaddressed with the exception of the cockroach infestation. It looked like they had several Orkin vehicles there this week so maybe that'll be resolved, for now. Long story short, do not go to this location. There are better Starbucks in the area and much, much better local coffee spots, too. read more

I dont go to Starbucks frequently but recently got into matcha so I had to go there. This Starbucks had a decent line but they moved people fast through the drive through. I got my matcha latte which was amazing. I also decided to try the infamous egg bites - bacon and gryuere. Those are so fluffy and soft but rich at the same time, I can't wait to try the other flavors! I also got the cheese Danish which they warm up, I have never been served a warm cheese Danish and it did not disappoint. The people were there was also super nice and friendly. I would highly recommend this Starbucks and definitely will be going back. read more

I go to this Starbucks often because it is close to my house and on my way to work. Other Starbucks are way out of my way. Service is soooooo slow!! Be ready to be in line at least 20 minutes, even if there are only 2-3 cars in front of you. Today I was in line for 20 minutes and when I got to the window she called me by the wrong name. I didn't give my name so.... I could see my drink sitting there on the counter but could not get her attention to come back to the window. I sat there another 3 minutes watching everyone run around inside the store. Finally, she came back and tried to hand me the wrong drink. I told her "that is not what I ordered." I said, "my drink is sitting right there" and told her what I ordered. She turned and looked at the cup and says, "oh, I thought you were a mobile order." The baristas are always nice and friendly, but they are not fast and they seem under-trained to be working at a Starbucks; and nice does not get me where I need to be on time. Someone needs to train these people and keep them moving! read more

We go here often, busy hours early work hours morning, noon, & evening busy. If you're not in a rush by all means you'll be waiting a while! 1st order they aren't busy at all later in the evening close to closing time they got our order wrong wrong drink. Went back again and again got our drink wrong, not even what I ordered. Went back again this time they got my drink wrong, I can't stand foam. What a waste of a drink when it has too much foam. Usually I'd give this Starbucks a five but since they gave us wrong drinks and messed up my order that's 3 strikes read more

Starbucks - I ask for no foam and I got foam ugh - Coffee & Tea Near Me - Wyoming, Michigan

Came to this location customer service service was horrible. Ordered was completely wrong. If someone says thank you it's also nice to say you're welcome... read more

I have been here a couple times when I stay at the Hyatt Place nearby. This time I did a simple mobile order of a cappuccino and Americano. When I walked in it was very busy but I was greeted by friendly baristas that were very enjoyable. I carry my own Starbucks Mug so alot of times when I ask to have hot water run through it they feel inconvenienced. Instead they were happy to oblige and actually no name (he wasn't wearing a badge so I called him that and he ran with it) let it set for a little bit and joked about keeping it hostage while it warmed up and Whitney talked about how people bring in frozen mugs and never ask to be heated. The three minutes I spent in the store were a very enjoyable three minutes. I am happy to say that the hostage was released with a steaming hot Americano inside. read more

Starbucks - Coffee & Tea Near Me - Wyoming, Michigan

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So at 9:10 through the drive thru and got a venti iced caramel macchiato light ice upside down extra caramel around the cup and didnt want no caramel drizzle on the top and they messed up twice and the guy got mad and said is something funny. I would not recommend this place. read more

Out of strawberry açaí. Waited 20 minutes in the drive through line. Frozen drink was halfway melted by the time we received our order. Throughly disappointed. read more

If you want a great cup of coffee served to perfection and with a smile- would highly recommend this Starbucks location. The staff were so friendly and served in a quick timely manner. The coffee was made with perfection and care, and the flavor was so delicious. read more

Starbucks - Carmel Macchiato- great quick service with lovely friendly staff! Perfectly made! - Coffee & Tea Near Me - Wyoming, Michigan

I live 3 minutes from here and stop frequently to get a black coffee before work. One day after waiting 20 minutes in line I see 7 employees and the line is around the corner. I thought maybe they are understaffed, no they are just hella slow and probably haven't be trained. read more

I travel frequently and visit a lot of Starbucks stores and have been to a lot during covid but never one that takes 30 minutes to get an americano via drive thru. I know stores have days when staff is limited or other things come up but based on other reviews this is a common problem here. read more

the baristas who work here are all pretty nice, but the manager is a piece of work. she called me names when i confronted her and went out of her way to make sure i had a bad experience/day. do not come here if you have to deal with her. read more

Starbucks management needs to be restructured. By restructured I mean finding capable people to run day to day operations. What a mess!!

Only reason to come here is convenience, and that is not a good enough reason. This location is SUPER slow, even when you mobile order ahead it often takes two or three times the estimated time to finish it. I also find the coffee is almost always made poorly. read more

For starters the drive-through line was very long, no big deal, not their fault but I'm sorry it should not have taken me 30 minutes to get to the front of the line. these people were taking their sweet time with making the orders. no order can be that complicated to make that it would take that long. OK so then I get to the front of the line and one car is in front of me getting their order and the staff member is just making conversation and talking to the dogs in the car and again taking their sweet time even though there are 10+ cars in line waiting. I was late for work due to this. finally get up to the window and come to find the scanner was broken so they had to type payments in manually. I had gotten over how long it took and then realized they made my drink incorrectly. I'm extremely not impressed with this location. They need to hire more staff or figure out something so the workflow is smoother and more efficient. I work as a nurse so I work in customer service therefore I'm not one to get impatient with other service workers but this was honestly ridiculous read more

Incredibly long waiting time, just asked cold brew. They added sweeter, my iced latte was warm and too sweet. Over this place, they need more staff. Bye. read more

Don't know what's going on with this location, but the last three weeks or so service has been greatly diminished. It is not uncommon to wait 15 to 20 minutes in the drive-through line. I will say Service is always with a smile and an apology. I will not give up on this placeYes I will let them work out whatever kinks they currently have. Day 2 - 14 minute wait in line from the time I ordered to pick up. read more

This is the worst Starbucks experience I have ever had. I travel a lot. This is setting the bar pretty low. The general manager gave me my drink but instead of giving me no ice, she gave me a LOT-LOT-LOT of ice. I got a refill and asked her to not put ice in it this time... she again put in the full amount of ice for the grande cup. And, on top of all of this, I am a Gold card holder--I frequent Starbucks coffeeshops--she saw my card both attempts at a drink. DO NOT GO TO THIS LOCATION. Oh, and the men's toilet was broken (unable to be flushed and also leaking) and the bathroom was filthy. Until this is made right, I refuse to go to this location. read more

I always am one to drink Starbucks before going to the gas station to get a coffee however I just went got a venti pumpkin spice cap. and got home to take the top off and find a glass half full. I'm sorry but if this is how Starbucks is going to start filling there cups I will no longer be a customer. Can't imagine if I got a tall. read more

Starbucks - Coffee & Tea Near Me - Wyoming, Michigan

Friendly baristas, clean tables/bathrooms, and excellent service. Glad to visit whenever I'm in GR. There is a major road nearby and that adds to the noise level outside, but the terrace is clean, well-landscaped and the worker on midshift cleaning has cleaned the tables twice while I've been working on paperwork out here. read more

Starbucks - Quickly downed the iced vanilla coffee and read/worked for an hour or two. Nice place for shade or sunlight, not too noisy. - Coffee & Tea Near Me - Wyoming, Michigan

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I'm usually not a fan of Starbucks coffee but the baristas here (Lydia and Lydia) recommended some drinks that are phenomenal. Kudos on great service. read more

Worst Starbucks in America! Seriously the slowest one! I travel much of the year so i go to many Starbucks. It's a shame because this is the closest one to my home and the worst I've been too hands down! read more

I am usually a Starbucks fan - but I have to say, some days the staff at this location is just rude and not customer focused at all. I stopped by after going to the bank nearby for a quick chai latte and the person taking my order seemed like I was annoying her when I asked if another barista was working that day that is always chipper and friendly. Then the person that gave me my drinks just seemed irritated. Her name was Jordan and I later learned she's one of the managers. I guess it makes sense the that barista was not friendly if the management is that way as well. It's hit or miss on whether or not you get the good staff I guess. read more

I spent over a half an hour in line and got my iced coffee filled with ice when I had asked for light ice and this isn't the first time this has happened at this location but I decided to give it another try! I pay $4.83 for coffee ,not ice and to only have a few sips out of it! Definitely won't be coming back to this location! read more

Starbucks - Coffee & Tea Near Me - Wyoming, Michigan

This location has gone down hill quick ! Can't mobile order and half the time they aren't even open really annoyed when you have to go clear across town to get a coffee. I realize there's a pandemic going on but them opening one day and closing the next is getting really frustrating make up you mind to either be open or stay closed JUST PICK ONE !! read more

Still extra slow. I have gone to another Starbucks at Baldwin and Main, had to come here today.... 20 minute plus wait after I drive here 10 minutes. Avoid at all costs! read more

Since covid, this is the worst one! Today October 10th, 2020, they are drive thru only and no order ahead. There is always a line around the building. It takes almost a half hour to be through the line when it this long. Go to another one because this one sucks! read more

My favorite Starbucks in GR. Staff is always friendly and my coffee is always hot. I love the convenience of ordering ahead on the app and then picking up my order at the drive thru. Very convenient for a mom who's always running a few minutes behind! read more

Drive thru process is slower than molasses... we waited in line for 30 minutes and didn't even get to order. I swear it took 10 minutes to even advance one car. This is the worst experience I've ever had at Starbucks. read more

Very slow service. Thirteen minutes to get a drink with no walk up orders ahead of me.

Only complaint is that the service is slow. The place is clean, there are typically plenty of tables and outlets open to work, and it's pretty quiet. It's also the only stand-alone Starbucks in its area. The staff is always friendly and accommodating. Will keep coming back. read more

Coffee is ok.....10 to get the wrong order seems longer than normal to wait. Would not come here if it wasnt super convenient. Perhaps it's time to learn to like Big B coffee. read more

This is my favorite drive through Starbucks location in all of grand rapids! They have yet to mess up one of my orders no matter how much I customize. They're helpful, they plow through the drive thru lines effeciently and so far they've never been out of ingredients. This location is my go-to :) read more

Super friendly and welcoming staff on a Sunday afternoon. Great to have a professional and warm coffee experience in West Michigan!

This is a spacious location -- great for meetings. The customer service is great and there is a short wait time for coffee.

Super friendly staff. Fast drinks and always right. Bathroom is always clean. The Wifi is always great.

Annoying experience. 6:30pm Saturday evening. Not a good feeling when they're doling out the cream for your coffee in little tablespoon fulls for you, or when you realize that their mobile orders take priority over the person standing right in front of them. Why were there 4 people working and only one able to make the stupid drinks (while the others chat with each other or make 30 cans of whipped cream for the week?) I was there for 15 minutes for a coffee with room for cream and a tall latte. Seriously. I was so annoyed I forgot to buy the stupid cookie I was sent there for! read more