This is a great Starbucks for mobile ordering. The service is hit or miss on how quick they are but they do a good job making the drinks. There is a drive thru, but it gets backed up pretty frequently due to people placing their orders instead of using it for picking up mobile. It'd be more efficient if the people using the drive thru were just picking up. The parking lot does get busy and can be annoying to navigate since it's so small. read more

This is a busy Starbucks. Mobile ordering is a good option. They also have drive-thru, but I recommend going in to pick up your order. I think it's faster. It's fun to eat inside occasionally to see the comings and goings. The food is hot and good. This is a good location for those going to Sentra medical center, Walmart, or any where else in the area. Parking is free, though the lot can get a bit chaotic. I always park facing out for an easy exit. read more

Starbucks - Interior - Coffee & Tea Near Me - Williamsburg, Virginia

Waited in line behind 7 other cars for 30 minutes. I order an Americano with stevia and oat milk. Easy peasy, right. No milk in the coffee. Terrible service. Hire enough of the right people to do the job that customers are paying for. read more

Fast service and friendly, helpful baristas plus a nice outdoor patio for summer dining. They also have a drive thru. Always clean! About as good as a Starbucks can get. The parking lot is a little tight due to all the other businesses in the plaza. If you hit at peak hours recommend the drive thru which is always quick moving. read more

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This Starbucks came up closest to where I was staying while on vacation in Williamsburg, Virginia. Very nice location, parking is ok, spacious environment, clean!! As soon as I entered, I was greeted by Eowyn and she was very nice. Sadly they were out of a few things I wanted and of course that wasn't the baristas fault but I was a little disappointed. Things like the tea bags for for the medicine ball, honey and guava, etc. Anyway, I ordered a Peach Tranquility Tea and got my husband got an Iced White Mocha Expresso. We both enjoyed our beverages. Yup, I'd return. read more

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30 min for a coffee! What the I wish I could cancel via the app now I'm wasting time looking at angry baristas;) Edit to 1 star. Classic shiz. They prioritize the drive through. Ain't no cars sitting for 30 gd minutes you can bet on that ! I've seen 6 go thru already read more

We liked this Starbucks besides the hate that it gets! We had great customer service, and our orders were perfection. The only thing I would say that could improve is the wait time after ordering inside. I guess they were prioritizing the drive thru orders. read more

I LOVE this Cedar Valley location of Starbucks on Rochambeau! It's ALWAYS busy, but the staff are on it and I can see them working their hardest to fulfill all the orders and they always greet me with a smile. I do not like going thru the drive thru because there are just so many cars. So I try to do mobile order and pick up in cafe. They usually always have my drink order ready by the estimated time proposed on the app. The interior is nice, but a bit small for the amount of customers they have. They do have some outdoor seating options which is nice. read more

Went through drive thru and ordered a drink. After I got my drink, I ran in to use the restroom. When I exited the restroom an associate who was behind the counter proceeded to say, " wish we had the locks on our bathrooms so people didn't just come in and use it." Needless to say it was loud enough for everyone to hear and I was a paying customer. Will not be going back to this location. read more

The first Starbucks I've ever been to with bad customer service. We was not greeted when we walked in neither were any other guest who walked in after me. They were not busy just standing around. They didn't ask our name (I see a previous comment said the same thing and they are right!) Just sat the order on the counter didn't call out our name or order we would've had no idea the order was even ready. If you do visit here just look out for your order or just go a Starbucks with better service read more

Just driving through town we stopped to fuel up. Very friendly staff. One of the nicest staff interactions I've ever had at a Starbucks.

I was leaving Walmart and decided to treat myself to Starbucks since I had some cash on me. I don't drink coffee often but I had a long work day ahead of me. This location is always friendly and the long line moves pretty fast as I always go through the drive thru. Since this is in a shopping center the drive thru is shaped a little odd and you have to be careful when pulling off. I pulled up to the window and handed the cashier my $5 bill. I had the change and was trying to hand this to her as well. Once she opened her hand she dropped the $5. I understand mistakes happen but it was the way she handled it. I tried to see if I could see the money so I could get out and she stated it was under the car. Still having her hand out for me to pay. She didn't seem remorseful or try to help me out as there was a long line and if I moved my car up the next car would move and this is a disaster for getting hit or causing an accident. I would've appreciated if she said sorry don't worry about it or came out to stop the other cars so I could grab the money. I paid with my card and pulled forward to get my car out of the way. When I tried to get out to grab the money the cars kept pulling up and there was no way for me to grab it. All in all it wasn't about the money but the way the cashier treated me and went back on her headset to take orders. I won't be coming back to this location. read more

Starbucks - Their version of the Brown Sugar Shaken espresso made hot - Coffee & Tea Near Me - Williamsburg, Virginia

Rude service, nasty restrooms. The servers gave the impression that they were not happy to be there. I get that these jobs aren't careers for the vast majority of the employees, but the impatient attitude was alarming. Maybe don't ask if the customer is ready three times when there's no one else in line? The restrooms were nasty. Pee on the bottom of the seat and floors that could use an intense scrubbing. The drinks were great, as usual. This is the only thing keeping it from getting 1 star. You can go here and expect the usual Starbucks fare, but don't expect to be treated with civility. read more

It's sad makes a drink out line right in front of customers that walk in and are watching. Signed Kat read more

This Starbucks is the worst Starbucks I have ever been to in my life. I have been to Starbuck locations all across the US and all across the world, and this location in Williamsburg VA is the worst Starbucks in the history of Starbucks. It was my birthday the other day and the drive thru worker didn't wish me happy birthday and was especially rude and did not even extend basic greetings like have a good one or something. I went again this morning and the lady kept correcting me through the drive thru asking me if I really wanted a chestnut praline macchiato and kept correcting me about my pronunciation of it. She also got my drinks wrong. When I got to the window she was even ruder and refused to give me a drink carrier. Avoid this Starbucks at all costs and drive the five extra minutes for a better drink and better customer service. This Starbucks is also NEVER busy I wonder why... read more

Love the outdoor space at this Starbucks, lots of shade and multiple tables. I see a lot of people enjoying it today (it's not too hot in the shade). The staff was friendly and patient when my Starbucks app wasn't letting me pay. Overall a great location for Starbucks. read more

Starbucks - Coffee & Tea Near Me - Williamsburg, Virginia

This is a terrible Starbucks. Every time I stop by here, it takes me a LOT longer than it should even though there are 3+ employees working there and I am the only customer inside. I wouldn't mind waiting if the employees were friendly or approachable but that has NEVER been the case. They are very rude and always have a nasty attitude. read more

The bathrooms were disgusting, no toilet paper in one and a broken lock in the other. The toilets look like they have not been cleaned in a month. My order was incomplete and had to remind them twice. Just so below my expectations. read more

My girlfriend and I were traveling from Fredericksburg to Virginia Beach on the afternoon of April 10, 2022. During our trip, we thought to get some coffee from what is most of the time a surefire bet for the finest brew anywhere. At the Cedar Valley Starbucks in Lightfoot, however, we found out that we could not have been more wrong. This was, by far, the most disgusting location we have ever seen. Despite being nearly empty of customers (there were a few in the drive-thru, but none in the restaurant itself), it was appalling. From the filthy eating area to restrooms you would normally find at a low-rent gas station, we knew we would have been better stopping for coffee at a New Jersey truck stop. What made it worse was the fact that I had to wait ten minutes for a cup of coffee. As I've already written, there was nobody in the restaurant; what kind of coffee shop does not have ANY coffee ready to go? The next time we travel through the Williamsburg area, we'll make sure to give this Starbucks a wide berth and look for gas station coffee, instead. read more

Starbucks - "Drive Thru." Should read "Drive Past." - Coffee & Tea Near Me - Williamsburg, Virginia

Quick efficiency drive through service during pandemic. Stop here often on my way home from work

Terrible service. First they did not ask our name. So then they didn't have a name to call out. We stand there for 10 minutes before we finally asked where our iced coffee was - turns out they put one drink on one side of the pickup and the iced coffee on the other. Didn't call out "iced coffee" or anything. We were clearly waiting. But they were all too busy to even address a customer. read more

Excellent customer service and drinks! I work at another Starbucks and I wish our team was like them! I drive 20 out of the way to go here.

This place is unreasonably slow. I spent over 20 min in the drive-thru. There were only two cats in front of me. And I only ordered one drink. Due to the layout, there's no way to drive out, so I was stuck there. Coffee was standard Starbucks Coffee, so no complaints with the product, just wish they'd get their act together. I was there Saturday at 430pm read more

A customer DIED inside of this Starbucks location and they stayed open and continued business as normal while there was a DEAD BODY INSIDE OF THEIR CAFE. Health code violation much? The employees were wonderful throughout everything and were also clearly distraught. But I'm so disgusted with the company. Not to mention how inconsiderate and disrespectful this is to the person who passed away-- to lay there on display for the rest of your customers to see. Your employees need a grief counselor and a few days off to process. Starbucks is disgusting. read more

The slowest Starbucks ever! I've waited over 20mins for a drink at 6am with no one else in the drive thru, or in the store. However, this past Sunday sealed the deal for me. I ordered a simple coffee and was instead given a half consumed beverage that was cold and obviously had been one of the baristas beverages. They didn't even apologize and then took another 5 mins to get me another coffee! I don't know what is going on at this store but it definitely is not what I expect from a Starbucks. read more

This location did not live up to the average Starbucks. It wasn't as clean as most of the Starbucks I have been in. The trash where you put straw wrappers was full. There were straw wrappers on the floor. There was a problem at the register with the person in front of me so they had to open another register to wait on the line of people that had formed. The barista was not paying attention and messed up my drink. It was minor but this rarely ever happens. I won't be back. read more

Starbucks is Starbucks is Starbucks. Arbitrarily, there was a line for the bathroom and I don't believe any of them where patrons. LOL.

It's ok, so long as you don't want to sit down. Nice folks here, not so nice seating.

Appreciate the drive-through, but next time don't forget my Naked Green Machine.

My go to Starbucks whenever I head down to Hampton Roads to visit family or for work. About a mile from 64 and they have a drive thru. Always get my order correct and are friendly! read more

Nice little Starbucks about 1.25 miles from the highway. Clean bathrooms and standard coffee. Service was friendly. It's a bit tight near the ordering line, so for those who need a cup of coffee (or two) before they become human again, PLEASE MAINTAIN YOUR DISTANCE from the other patrons. They mean you no harm, and their pleasantness isn't purposely countering your misanthropic demeanor. Nice outdoor seating area. No need to stay away from this one unless you're just categorically opposed to Starbucks. read more

Nice big location where there is a drive thru and outside seating area. Plenty of room inside to whip out your laptops or electronic devices, relax and enjoy a cup of coffee. The baristas are friendly and cheerful. read more

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HORRIBLE SERVICE ! I've never been to a Starbucks that treated a customer like this . I told them that I found a piece of Pink hair in my coffee ( which the employee was wearing ) and all they did was tell me that they would not be able to give me another coffee because other customers were behind me . read more

If you'd like to wait 25 minutes for a mobile order you ordered with a 5-9 minute estimated wait, then this is the place to go. Promised the husband it would be a quick detour since we are on a tight deadline and BOY, DO I REGRET MOBILE ORDERING HERE. Not only am I in the dog house with the family, but I contacted the manager to submit my complaint and she said the only way she can help is if I come back to that location to receive a free drink voucher for next time (assuming for that location only) or receive a refund--this isNOT helpful for traveling families. Not only did they need more employees working at this time, they also need to STOP MAKING DRINKS for mobile order customers that have 5-8 drinks on their order and are not even there when there are many other mobile order customers already there for single drink orders! Free drinks and refunds restricted like this are not helpful to travelers and are frankly downright silly. Store managers should have the ability to credit to your account. I didn't even want to the drink after waiting there so long. SOS to Starbucks web app developers--create an I DONT WANT MY DRINK button for customers who want to leave/ want a refund, because that was just stupid and I would not recommend that process to anyone. read more

Was third in line and it took over 15 minutes just to place my order. The barista at the register has worked here over 3 years and there were three other employees so there's really no excuse. read more

Horrible... i stopped because it says on the website and on the door that they were open until 10. We got there 15 minutes before and they had already locked up for the night. A staff member said that they closed at 9:30 which is total bs. Wouldn't go there again. read more

We stopped at this drive through specifically to try the pup cup. Unfortunately, the Manager refuses to serve puppacinos (whipped cream in a cup) and we were severely disappointed read more

On the road for Christmas travel and was in need of a caffiene fix. This Starbucks (according to staff, not normally open on Christmas day) was open for business. A Merry Christmas indeed. Thanks Starbucks on Rochambeau Drive! read more

I've never been to a Starbucks I could give 5 stars to because they all have dirty tables and/or floors and the creamer stations are always filthy. This location is unfortunately no different, however the staff is very pleasant and the coffees are always good. read more

Excellent service, great attitudes and the perfect atmosphere for a coffee shop. Prices are iffy but the coffee is great.