The food and drinks are good, but the customer service is awful. The women working there were actively talking about a customer who "was too lazy to come inside." The food was tossed onto the mobile order trays, and when I left and said thank you, no one said a thing back. Hate to be a "Karen", but it was just not a good experience. read more

I was very happy when we found out my hometown was getting a Starbucks but honestly it kinda sucks. Every time I come they take forever or my drinks aren't what they should be. I avoid coming but the closest Starbucks aren't for another 30-45 min in both directions. They need to get better management or hire more people. read more

After reading reviews I was wary of stopping here. Was greeted right away! Great service and super friendly! Bathroom was clean too!

Ordered and paid for a venti matcha pineapple drink and they gave me a grande. I let them know that it was supposed to be a Venti. They took it and poured the grande into a venti cup FULL of ice rather than remaking it. read more

Starbucks - Matcha Pineapple drink. - Coffee & Tea Near Me - Williams, California

Went to this Starbucks this morning and had o e of the worst experiences Ata Starbucks. Flies all over. Gnats in the air and people's hair. When I brought it to a clerks attention, her response was very cavalier of "its bad in this town". That response nor the condition is acceptable to be in compliance with food safety standards. What is your resolve? read more

Flies in food case alive and dead and all around register; food scraps on floors. I didn't believe the previous reviews until witnessing it first hand. Polite Staff, though! read more

Starbucks - Dead fly in food case. I took a video of live one but it wouldn't load to review - Coffee & Tea Near Me - Williams, California

Very kind and nice staff! Super patient with us and waited for a while for us to order. And then they quickly prepared the items we ordered in no time. Every time I go to a Starbucks in Bay Area, it takes about 10-30 mins to get my items. This one took less than 5 mins. read more

This is consistently the worst Starbucks I've ever been to. I come here often because I work nearby, and most of the time it's a negative experience. The wait times are terrible, I usually mobile order when I'm 30 minutes out and it's never ready when I get there. I order a very simple drink and they get it wrong all the time. And some of the staff can be pretty rude, not all. If it wasn't the only option in town I would never come here, because it's always something. read more

It's so nice to have a Starbucks in our rural community. Love their coffee and friendly customer service.

The lobby is still closed due to COVID. Maybe that would have been ok 2 years ago, but come on people times have changes let us inside!

Coffee was great...The man who made our coffee asked us if we enjoyed our coffee...That doesn't happen often at Starbucks ;)

This Starbucks must be sleeping on the job !! I hope soon they can wake up and start doing my girlfriends order right. CNA's deserve a perfect coffee before a shift read more

Don't go here they mess up our drinks consistently... I'm a first responder... so dissatisfied. read more

Starbucks - Two. Cups of coffee so wonderful right . No always consistently fouled up orders. - Coffee & Tea Near Me - Williams, California

We stopped here on 8/12/23 on our way out of town at 6 am. I pulled through the drive way where I made order. When I pulled up I rolled my window down made my order, and rolled my window up and drove forward, I quickly noticed that there were a large amount of mosquitos that entered my car. When I got to the window and under the light, there were hundreds of mosquitos flying around outside the drive thru window. In the 2 minutes it took for me to make my order and roll the window back down to take the drinks, I had at least 100 mosquitos in my car. The picture is of my foot and at least 50 mosquito bites on it. That's only one foot, my other foot is worse. I'm just disgusted. I could feel the mosquitos landing on me everywhere and biting me. On top of that, they didn't have the Swiss baguette I ordered, they made the wrong drink twice, and the mocha that they said was correct was so disgusting i didn't drink it. Terrible experience. Don't go here. read more

Starbucks - One foot that was chewed up by mosquitos that came into my car in the drive thru. I have at least 100 bites. - Coffee & Tea Near Me - Williams, California

Always refreshing drinks can't go wrong with some of the entrées I had one of their cheese danishes for the first time and it's like a toaster Strudel to the 10th power read more

What an EPIC fail this place is. Got to the drive through at 1:32pm today with a VERY SIMPLE order: 1 iced blonde sugar free vanilla latte 1 hot blonde sugar free vanilla latte Simple right? NOPE. When we got our drinks, at 158pm, both drinks were iced and one of them DIDN'T get the vanilla part OF A VANILLA LATTE. The one that got the vanilla was supposed to be HOT but came iced. Unreal. This place is terrible with terrible bitter coffee. Full stop. Never going back. Grandzella's has better coffee with people who listen. read more

This has to be the worst Starbucks I have ever visited. I waited forever in the drive-through for them to take my order mind you this order was only a latte and a vanilla bean cream. When I got up to the window I got my drinks and she said I'll be right back with your cake pop which I waited five minutes for. When I expressed how long the service was how disappointed I was all she said was sorry. Bypass this location if you can read more

No toilet paper in the restroom, no paper towels to dry your hands, awful / slow service and staff not real excited to resolve bathroom issues makes for a first time experience at this location that will definitely keep me away. Not that I am a big Starbucks fan anyway. Went with the group decision to stop here read more

I am a traveling therapist who lives off coffee and the Starbucks in Williams is by far THE BEST one I've ever had. I live in Sacramento so trust me when I say I've tried several. The staff is always so friendly and attentive. I love the ambiance of the place and the close knit community. It doesn't hurt that their ice brown sugar oatmeal shaken expresso is to die for. read more

Made a pit stop at this Starbucks on my way back from Oregon. Preordered on the mobile app for in store pick up to save time since I was traveling in a Semi truck and can't go drive thru . Upon arrival to the store staff members were busy working and even though one employee made eye contact with me she never had the courtesy to acknowledge me or let me know that should would be with me shortly to help me. I had to speak up in order to be acknowledged and even then they just told me to pick up my order at the far end corner of the counter. The cup with my drink had my name covered with the brown cardboard heat protector so I had no way of knowing this was my drink. I waited for about 15 minutes until I spoke up again and that's when the employee checked and told me that was my drink. I will never be coming back to this location because their customer service is horrible! read more

I'm actually a repeating customer but just today I walked in, ordered my drink went to use the restrooms and both had restrooms out of order. I marked maybe only because they have somewhat good customer service. I believe any place that sells food and or drinks that has restrooms should allow it's customers to use the restrooms and if this is not the case I'll take my business else where. read more

I have been to many Starbucks stores in CA during Covid and they were doing ol, but this one is beyond acceptable, Covid or not. Slooooooow drive thru, each and every car took 10min, not making this up, come on read more

I am a huge Starbucks fan, but this store is a big disappointment. We have placed mobile orders more than once at this store and have yet to have one ready when we arrive. The excuses are multiple and the staff is not friendly. Do not try to order here if you drink decaf. read more

I have always had great service, coffee, breakfast, and snacks here. It's the only Starbucks for miles and I'm happy it's here!

I swear every time I come here they are constantly out of something. This morning they are out of coffee (how a coffee shop doesn't have coffee, blows my mind). Then they hand us hot drinks, we ask for sleeves, low and behold out of those too! Ask for a coffee stopper, guess what out of that too! Usually they are out of cups, coconut milk, or fruit, and make drinks incorrectly. read more

I went to starbucks months after they opened, i was at drive thru and I ordered a caramel frapp and when I got it it tasted watery. They did not make it right because i order this drink all the time at other locations. I also want to note that the car in front of me returned their drink and received a new one, im assuming it wasn't made right. Today I ordered smores frapp on drive thru, it had the chocolate syrup on the bottom hardly any whipped cream in between and on top of that it tasted watery. I hoped that after months of being open they'd get it together but they have not. The only thing that tasted right out of my order was a pink drink and i cake pop. read more

I have tried to give this place a chance. They cannot get orders right no matter if they are placed online or you go into the store. The wait times are ridiculous even if the store is empty. read more

Slow service and two customers waiting indoors for their drinks with masks off. Location seems understaffed and no attempt was made to kindly ask customers to put masks on for the safety of everyone. read more

We've been waiting in anticipation for this Starbucks to open and there's still a bit of a learning curve. Currently both lines in-store and drive thru are considerably slower than what you would expect from Starbucks. Mobile order is a roll of the dice. Sometimes my order is ready, sometimes not. Sometimes my order is correct, other times not. Sometimes it's sitting on the counter, other times they find it next to the drive thru register. I'm sure they're all new with new processes, but a veteran leadership presence with patience is needed during peek hours. If you're in a rush, you may want to skip this trip and return back when the wrinkles have been ironed out. **Update: Much more efficient now!** read more

The manager and the ladies and gentlemen that work at the Starbucks are absolutely amazing!! You all rock thank you for making my coffee experience great!! read more

Keep driving to the next starbucks. I would give this Starbucks zero stars if i could. The customer service was horrible, they cut me off twice while ordering, and didn't catch my whole order. And then while i was at the window they came out for .2 seconds so i never had a chance to tell them the rest of my order. They made my drink incorrectly twice. I waited over 15 minutes and had no time to sit and wait for them to remake it again. Essentially i paid $8 for food that wasn't made properly and a drink that wasn't even the same that i ordered. I expressed how i had waited and was frustrated that i wasn't even getting the right drink and their response was "okay we'll have a nice day." Incredibly rude. read more

I stopped by yesterday Sept 1 around 10a. This was the slowest Starbucks drive thru I have ever been to. Created my order with specifications and by the time I got to the window my order was $13 and some change. Cheese danish (warmed) and a large Carmel Macchiato??? She then realized she was looking at the wrong order. The cars behind me were honking and the gal seemed frustrated. I sure hope her day changed for the best. read more

Where do I begin? This has been one of the best experiences I have ever had at a Starbucks and it was all because of one special barista!!! I have been here many times and have gotten SASS from other baristas but I think I have found the one you should model all your baristas after..... And his name is Ralph or it might have been Rafael. Point being, he exemplifies everything you should be on the job. My drink was to die for and from now on I will specifically only ask for him. P.s avoid some really short girl there. She one time rolled her eyes at me because my simple order might have been too complicated for her. Ask Ralph to teach you how to make drinks. read more

Incorrect order, asked to pull around and park to wait for them to correct it. Wait at least 15 minutes for the "corrected" order and what they bring out is still incorrect. Wait almost another 10 minutes for the correct order to come out. All in all our order feom drive thru to correct order was almost 40 minutes read more

Some old some o, drive through is available and nice staff. Due to Covid rules, I could not spend much time here. Hopefully soon, I could have a better review. read more

We stopped here on our way to Clear Lake, a couple hours into a long trip with a toddler and a baby. We needed bathrooms - these were clean! We needed a changing station - also clean! And located in the open sink area, which was nice since there was quite a line for the bathrooms. We needed a place for the toddler to stretch out - the store is spacious, clean, with comfortable seating and a nice, large outdoor patio. We appreciated the coloring books, crayons and board games set out for customers. And this mama needed COFFEE, which was well-made and prepared quickly! We were so grateful for the unexpectedly pleasant stop that we made it a point to stop at this store on our way back through. The staff were all kind and helpful and we appreciated how welcoming the store was. Good job, Starbucks! read more

The manager Maddie would not allow me to have five shots of espresso over ice this morning. Why? Is this the law? No. BUT going into the store after a negative experience in the drive-through lizeth was very helpful and kind. I would recommend getting this checked out with upper management because this experience has never occurred prior. THANK YOU LIZETH read more

The worst Starbucks location I've been to. With 7 workers at 6:15am and only two people in line, it took them 10 minutes just to get my order. Don't even get me started on how long I waited to get my drink. Definitely didn't know what they were doing. Most of them were just standing around. Starbucks needs to step up their game. read more

Starbucks - Coffee & Tea Near Me - Williams, California

If you want to wait 10 minutes to order in drive thru and another 15-20 mins to get to the window come here. I came and waited 25 minutes in line just to get to the window for them to switch employees and the woman that came in asked what I had ordered. I only ordered 2 refreshers. One had been made and the other one I had to wait 5 more minutes for. To top it off the refreshers were made with lemonade after telling them no lemonade that both the hibiscus and açaí refreshers had to be watered down TWICE to not be so sugary. This place is a complete joke for Starbucks and the employees need way more training. read more

My husband & I stopped by the Starbucks in Williams, CA on June 9th on our drive back to the Bay Area. The coffee latte was probably the worst once I've ever had. My husband had plain coffee. He asked the gal to redo the coffee as it was barely warm so she poured him a 2nd cup. Both of our coffees were lukewarm at best. I think their equipment is broken and they are not well trained to figure that out! Avoid this Starbucks! read more