I noticed this page is saying this location is closed but it's not. I just visited it yesterday evening! I'll see if I can have the Yelp team fix that though. The lady taking orders was probably the only one taking orders and making drinks because there was a line and it took a few minutes for her to take an order from the drive thru. Regardless of why, when we arrived to the window she was very friendly and accommodating!! My experience doesn't match others who say they were rude, exact opposite in fact. My husband even whispered she could tone it down actually lol. I quite enjoyed the huge smile she shared despite her super busy shift. It takes a strong person to smile through the hard stuff. I wish I knew her name to give her a shoutout. Our drinks were tasty, mine was more espresso than sugar which is how I like my coffee. I recommend! read more

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Shout out to Michelle for the amazing service. I accidentally sent my order to the wrong Starbucks and rather than telling me to drive there she quickly helped me with my order which I truly appreciate. Aside from that the store and restroom was clean which is a plus and the food came out fast. read more

Starbucks - Iced Chai latte - Coffee & Tea Near Me - Waco, Texas

Standard Starbucks. Nice staff. It's early morning and what little rest I got is still in my eyes. I had a difficult time sleeping after reading what happened to Jesse Washington in this town back in 1916. Who knew that Waco had 12 Starbucks locations. Close to Baylor. But don't worry about attending the University. People who frequent Starbucks can't afford college. read more

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This location is focused on mobile or drive through, I wouldn't recommend walking in to order. Manager - perhaps you could staff in such a way to accommodate both walk-in and mobile? read more

I've been a regular at Starbucks for a while, and I have to say, their service is consistently top-notch. The Mobile Order Pick Up is a game-changer for me--my order is always ready right when I arrive, which makes my days much smoother. The staff at this location are fantastic. They greet me with a warm, friendly attitude every time, which sets a positive tone for the day. It's clear they take pride in their work and in providing a great customer experience. Not only is the service reliable, but the quality of the drinks and food is always on point. Whether it's my favorite iced coffee or a quick breakfast bite, everything is prepared just right. In short, Starbucks continues to impress with their consistency, excellent service, and welcoming atmosphere. It's a go-to spot that I always look forward to visiting. Now here is the "TEA" about this particular Starbucks.... The Current Issue: The most common primary critique is the service approach. Customers are informed upon entry that this Starbucks location is ONLY for online orders and pickups. This message is perceived as a deterrent because it focuses on what customers cannot do, rather than how they can be assisted. When I first learned about this "pick up only" concept from a employee that actually worked at this location, I was all for it. I was thinking " HECK YEAH, I'm gonna get my order faster!" Which definitely is the case... But I could definitely understand how it could be frustrating to someone.. but then again, who hasn't heard of Starbucks in 2024..... come on now! Well, the other day I walked into a store with a lady that wasn't an app user. We were both greeted, the employee began to tell the lady that it was a pick up only store and she would have to go through the drive thru or download the app. Before the employee could even finish her sentence the customer yelled out "I TRIED, I COULDN'T HEAR YOU IN THE DRIVETHRU!" and walked right out the door. I was very surprised by the ladies reaction as the Starbucks employee probably deals with it on the daily basis. FYI, Starbucks has put in a BRAND NEW LOCATION 3.2 miles down the road with a tables for customer's to have a dine in experience. MORAL of the STORY: This location is mobile order pick up/ drive thru ONLY! read more

Title: 5 Seconds to Lose Money, 2 Seconds to Make Money. Ambiance: They remodeled. It looks nice, but it is much smaller now with enough space to walk up and pick up your online order. In 2018 praised by Adrian A. for being "...one of the best study spots outside of Baylor." Those days are sadly no more. Additional details below. Food: No information as I did not order any. More on that next. Service: You walk in and are greeted with "This Starbucks is a drive-through and order online and pickup location only. If you need to order you can order through the app." which takes them five seconds to say. Not everyone who has walked in will want to download an app as they are thirsty and want to just buy a drink and get said drink as soon as possible. Downloading an app and applying for an account is that much longer they are thirty and not drinking. Two seconds a person could rattle off "Welcome to Starbucks!" and take their order. Five seconds is spent telling customers what they can't do and extra steps a customer needs to make. Some customers decide not to losing Starbucks money. Two seconds could make Starbucks money with a greeting and helping the customer. Pandemic is "over" and people are missing that personal touch and interaction with other people. Less said and more helped would go a long ways for both customer and Starbucks. Or, a middle ground if that is not possible, how about a order kiosk at least? read more

Maddie was GREAT! Thankful i stopped by this location on my way to Austin! The atmosphere awesome and I love how it's a very simple walk up/drive thru location read more

Every time I come here all of the workers are incredibly depressing and abrasive if they have the energy. They often have too many people in the kiosk which greatly hurts their productivity. It is typical for workers not even to make eye contacting when taking your order which is very sad. read more

Not happy with the expensive coffee that isn't even a full cup. If I had not already waited 15 minutes for the drink and out of time, I would have complained and gotten a refund. read more

Starbucks - This is my venti flat white. Plush the foam is nearly another inch. $6.35 for 1/2 a drink... ridiculous. - Coffee & Tea Near Me - Waco, Texas

Had an interview to conduct and needed a place to just talk for a while. Ended up spending 3 hours here at this Starbucks! Man this location was busy! The inside was filled up for most of my time here so we used the outside area which was nice enough. Luckily most of that was bathed in sun because it was a bit chilly outside. The coffee was good... the place was clean... the staff was on it! For as busy as this location was I really didn't have to wait much. After spending 3 hours here I can say if you are looking for s cup of coffee... come and get it... they will take care of you. read more

There was a bug in my water today, and they took forever to make a cold brew that tasted so bad. read more

Starbucks - Bug in my water - Coffee & Tea Near Me - Waco, Texas

This Starbucks gets it right every time! My day starting out right is secured. Thanks for knowing how to make this drink right. read more

Starbucks - I'm giving this Shaken Espresso 5 stars! This location gets it right Every time - Coffee & Tea Near Me - Waco, Texas

This Starbucks stinks. I ordered one drink. She asked if I wanted coffee in it - I said yes. It's a freaking caramel frap. It comes with coffee. If I didn't want coffee, I would have asked for a creme Frappuccino. read more

So the line was ridiculously long for the drive thru... we decided to just park and I went inside. No one but the baristas were wearing a mask.... I didn't feel super safe but that might just be a Waco thing. I ordered immediately when I walked in with no wait and within 3 minutes had my pumpkin cold brew. read more

I love Starbucks & this is nice,new very clean, easy access off of the freeway too. The bathrooms are MARKED Gender neutral (solves that Yelp Q). However, PLEASE put signs in there that say 1) put the seat down and 2) wipe IT OFF. I don't care WHICH gender did this, but please don't. read more

Starbucks - Coffee & Tea Near Me - Waco, Texas

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Y'all. With covid putting many of us in your long drive thru lines, please at least keep the visible area clean. This is pretty nasty and it might make people question what the inside/back area is like. Just sayin. Other than the wait and the mobile ordering almost always being incomplete I still enjoy your drinks. read more

Starbucks - Back door, visible to all drive thru customers. - Coffee & Tea Near Me - Waco, Texas

Lady with the glasses at the drive through hates her job. The rest of the staff is always nice. No complaint with how they make my drinks.

This Starbucks is a delight to visit! All the workers are very welcoming and kind. They also work diligently and work well together as a team. I can't say enough about this Starbucks!! read more

Drive through takes soooo long. And they were out of everything in the bakery and I was so sad.

Hi just want to say shout out to the team here at this Starbucks ! It's popping today inside and drive through and everything is running smoothly! Thank you! read more

Starbucks - Coffee & Tea Near Me - Waco, Texas

I have visited this Starbuck's twice in two days. It is conveniently located right off of I-35. This is a BUSY Starbuck's, but service was still quick. The staff is friendly and the place is clean. I will stop here again, next time I am in Waco. read more

Coffee! This place smells great! Clean facilities, including the restrooms. Floor is spotless, and the staff were happy and friendly. My favorite is always the tall house, nothing in. read more

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I've never had an issue with flies at this location and this is my go-to Starbucks to study meaning I spend way too many hours here getting free refills of too much caffeine. They usually have all ingredients in stock and even keep their merchandise shelves full. The boards are always updated with the latest promotions and newest drinks. There is the main door and then a side door that leads to a patio area, which could explain the fly issue Benjamin N. is referring to. It's never been a noticeable issue for me though. read more

Gave it a one star because no matter what they are always backed up. I went inside thinking it would be quicker, but nope. They had 6 people working so it isn't like they were short handed. I manage a restaurant, so I'm normally understanding but they staff was also rude so I didn't want to ask for a new drink. Who is managing this place? Cause it's seems to me like no one really is. I asked for extra caramel on my drink and it literally looks like they put less than the normal amount. Annoying. Do better. read more

Starbucks - Asked for extra caramel and this is what the gave me - Coffee & Tea Near Me - Waco, Texas

Very rude and immature store staff and management, that we unnecessarily loud and obnoxious while I was on a business web call. I would avoid this location if possible. read more

I love this location been going here for a few years BUUUUUUUUT the last 4 times no raspberry syrup :( bring it back

The girl that waited on me was so arrogant. Didn't even open my mouth and she had an attitude. I asked her if she was having a bad day and she was like "yup". Thanks for telling the truth but keep that attitude to yourself. Have a cup of coffee. read more

Longest wait evar but otherwise good. Oh - weirdly dark at night too. If it weren't for the gigantic line of cars sitting all around the building, they would look closed. Also you can't order from inside the building so drive-thru is the only option. read more

No greeting when i walked in, good amount of parking available. Bathrooms a little messy but they were stocked well. The lady who took my order was nice, however one of the baristas does not have an apron on. The guy who handed my drink out was very friendly and seems to do a good job of connecting with customers and making drinks as well. read more

I have no idea how my cold brew ended up being almost $8. Not to mention, I specifically asked for no sweet cream (twice to make sure) and they still put it on there! If I'm paying enough to buy a meal please do me the courtesy of getting it right...but of course no way to confirm because they didn't put an order sticker on my drink. read more

We love going to this Starbucks because the staff is so friendly! Ordered a puppuchino for the first time and my pupper really enjoyed it! read more

Starbucks - Nala enjoying her puppuchino - Coffee & Tea Near Me - Waco, Texas

I had gone to the front and ordered 2 drinks. After getting one of my drinks (with it being wrong) and waiting 30 minutes, I asked the girl working the register if something was wrong with my order. She asked me what I had, rang me through for another drink that I paid for and I proceeded to wait another 20 minutes for a drink that was once again screwed up. Never again will I go to this location. read more

I'm not sure if the person taking our order was new or not, but they completely messed up both drinks I ordered. For an iced coffee, I specifically asked for 2% milk to be included, but the iced coffee said "no 2% milk" on the label and my other drink completely left out the honey from the honey almond milk latte. If the person taking our order was not sure, than reading back what they think our order was from the beginning would have been fine. What was worse was that the barista offered to remake the drink, but when I accepted the offer, the barista chose to give me a separate cup of 2% milk and I preceded to just mix it myself. I understand if they are backed up with orders, but it was their inability to deliver basic customer service and professionalism that made me question to ever come back to this Starbucks again. read more

It's fast to get through the drive through here, the barista was really friendly and got the order correct. They have good outdoor seating. The location is really close to I-35 so it's convenient to get to if you are travelling through the area. read more

Stopped here on a Sunday afternoon. This place is totally a zoo. The barista, Graham, makes several mistakes with the order, over charges us, spills the coffee and the drinks are poorly made. There is no place to sit and the bathrooms are dirty and almost out of TP. If someone builds a coffee shop near by, and runs it well, they would do well. read more

I was in town for a work thing and I wildly overestimated the amount of traffic so I stopped in to get a jump on a few things. Lots of seating options with tables and chairs so you can work on a lap top. The bathrooms are super clean (I almost died laughing when I saw the photo of the toilet on the review) and staff was super friendly. As always, well done Starbucks, thank you for being consistent across the board. read more

The line is always so long because they make the drinks so slowly.. Staff needs some hustle

I pulled into this location in route to Fort Worth-the bathrooms are Disgusting!! I felt as if I needed to wear a glove just to use the bathroom... hair and urine on the seats and floors were wet and paper towels all over ....facilities lights on the outside are out the pitch black. read more

This is one of the best study spots outside of Baylor. I try to go at times that students wouldn't be there so 11-2pm or else you won't find a place to study. Whatever I like to order they usually have and if they don't there is a good replacement for it. I'm addicted to this place lol read more

They never seem to have anything in stock, and that's any day of the week at any time. The line is ridiculously long via drive thru AND inside. It's just so inconvenient to even go there wait in line for a unusual amount of time only to get to the front and then tell you it's out of stock literally every time I've went in the past couple of weeks !!! read more