On my way to the St Augustine Alligator Farm, we stopped for coffee and a breakfast item. Unfortunately, the breakfast items both a friend and I wanted were out of stock (impossible sandwich and potato egg bites). Our drinks were great though the service was a little slower; perhaps understaffed for a Sunday morning. Still a good experience and would return it in the area. Love the Florida merchandise offered here! So definitely a great tourist destination. read more

Starbucks - Vanilla Sweet Cream Cold Brew + Florida merch - Coffee & Tea Near Me - St Augustine, Florida

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Today I visited the Palencia Starbucks and order a Matcha Latte hot. When I went to drink it I found pieces of thick black plastic inside. I did contact the store to let know about the plastic so they can check the mixers so this won't happen to someone else. read more

Fast, quick, drive thru. Great customer service. The lad was pleasant. My extra hot flat white with an add shot of espresso was made to perfecrion. The only quam is they should really invest in a cover for the drive tru so customers do not get soaked while rolling their window down to order and pay. After all drive thru is so you don't get off of the car and get soaked. read more

Average. Swift. Prompt. Everything to be expected. Nothing spectacular, nothing bad. Service was friendly. I'm not a huge Starbucks lover. Idk. Must be my taste buds; I'm just not a huge fan. I only come when I get gift cards honestly. Very pricey. read more

The only positive thing is that the order is usually correct but this is THE SLOWEST starbucks I have ever been to and it doesn't matter what day of the week you go it's ALWAYS slow. If you mobile order they put it by the drive thru so you can't just come in and quickly pick it up and then act annoyed when you ask for it. You shouldn't have to ask for your mobile order when there is a line a mile long because you can't make the drinks quickly enough. At least fix the mobile order system, that would be the quickest easiest solution to these problems that don't exist at other Starbucks. read more

Great location! The drinks made are made perfectly. 5 stars and highly recommend. Love starbucks in general but this location quality it awesome. read more

Fast service through the drive-through, order was correct, service was friendly. What more can you ask for?

Up front: great location with a drive thru. Plus, it has indoor and outdoor seating. I like Starbucks, but this location I only frequent due to its location. The staff is always friendly and service is normally pretty quick. But.......... There are "things" that are off about this Starbucks. First, they may or may not ask you if you want whipped cream. I normally like it, but I always order a venti for the most part and inevitably when I order here at this location I get half a cup of whipped topping and an inch+ of nothing. You can tell by the weight of your cup that not much is in it coffee wise. I always forget to tell them no whipped cream at this location and they never/or rarely ask if I want it...it just happens. My coffee of choice is always a Peppermint Mocha unless Pumpkin spice is in season. The coffee is very good, don't get me wrong...but with as much as this cost you want your money's worth. I know the whipped cream takes up room, but not half of the cup (or more)! When ordering here...try to remember not to get whipped cream and hopefully you'll get more coffee and what you paid for. Heaven forbid if you order a smaller size! (I have ran into this here and there with Starbucks at other locations, so this is not unique to this location, but one is a bad abuser of not giving you enough coffee. You can bring it to their attention, but they will tell you the whipped cream needs room...so...try to remember to order without! Or you may not realize it until you're long gone.) read more

This is the best Starbucks in the area with consistent coffee and refreshers and friendly staff. As a matter of fact we often get a lot of coffees up to 12 or 13 because we drive quite a distance and then we reheat our coffees and the staff is nice and there is one particular girl that will help us walk them out I was in an accident I can't lift it's hard to even walk so my mom will go in - usually she goes through the drive-through but if there is a wait she will go in and the sweet girl will help her walk everything out which is very impressive and super kind. The accuracy at the store is impressive as is the flavor of the drinks very consistent. I highly recommend this location for not only the coffee but for the impeccable customer service. read more

Worst Starbucks ever! Always closes early or closes on random days. This has happened more than a dozen times. They are used to making these signs and probably have a template saved and ready to fire off when they choose to close. They are always SORRY for the inconvenience. read more

Starbucks - a sign stating customers that the store will be closing at 12 30pm today - Coffee & Tea Near Me - St Augustine, Florida

This was a great drive thru experience. I loved the bright and bubbly voice that was welcoming me and making suggestions through the speaker. I felt like I knew this young man before proceeding to the window to retrieve my caffeinated goodness. This extraordinary Starbucks partner's name is Liam (picture provided at his permission so those reading this can see the personality matches the face). It's been a hot minute for me doing any Starbucks anything as I'm not a fan (and I personally boycott buying anything from them) but I was with a client and touring real estate openings and such and our caffeine levels had dropped so she suggested she buy us a trenta sized cold brew. Heck, when offering to buy coffee to satisfy my lack of caffeine slow temple thump, suggesting I'm about to go from sunshiny to Oscar the Grouch, I'm not saying "nope" and keeping my boycott diatribe to myself. Meanwhile back at the coffee ranch, I tried feigning that I knew the coffee lingo and that a medium is a vente and so on and so forth, so Liam broke it down in a charismatic way to suggest the accompanying coconut milk and Splenda amounts to make the taste satisfying and enjoyable as I'm a black drip drinker outside of present company in my passenger seat. When I arrived at the window, I was ready with my iPhone to capture his effervescence in photo as I could tell sight unseen he loved his job, people and making a first impression a lasting impression. He made kind and appropriate conversation as he was issuing the appropriate orders to each of us. He even allowed me to sip the finished cold brew product to determine my satisfaction. I'm a sucker for excellent customer service and more so about the use of my name while providing service. Attaboy!! I am thoroughly pleased with this impulsive drive through with Liam and my Trenta Cold Brew goodness. Now, I'll return to my regularly scheduled sipping... read more

Starbucks - Coffee & Tea Near Me - St Augustine, Florida

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Since my last review, it's been smooth runnings for this location! Restrooms are much better stocked and cleaned. Baristas are as helpful as ever, and the drinks are made well. Sometimes I opt for the protein snacks available at the front cooler area. These really compliment teas and coffee well. They're also filling enough for a long work session. This location is always filled with customers, so at times you might need to share a table. Busier times include after school hours between 3:30-5:30. With the Publix going in across the street, I anticipate that business will pick up. read more

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Starbucks at Palencia is the best one I have been to in this area. The staff is so nice, everyone does not have a great day every day, but you would never know if the barrista's are having a bad day here. Never have I been there when people were down. The staff is constantly up, perky and happy to serve you. If you are having a bad day when you arrive you will feel terrific when you leave, you have to, their good moods are infectious. They have all the great snacks, good drinks and everything the other Starbucks have, but I leave here, whether drive through or walk in, feeling great!@ I highly recommend this Starbucks read more

Very friendly, fast service. Drive thru is staffed by hard working people with excellent customer service. Thank you!

This Starbucks takes longer to make a coffee than it would to sit at a restaurant and order food. I'm the morning I understand it takes about 20-25 minutes to get through the drive through but they don't even start your coffee until after you pay so it takes unnecessarily long. Today I ordered online and left my house at 2:45 pm with the expected pickup time to be 2:52- I did not receive my drink until 3:16. Over 30 minutes for a coffee. I called to let them know and kind of got shrugged off. No apology or remedy. Pay $8 for a coffee that took 30 minutes to make. Never going to this location again. read more

No break for vets! Between the prices Starbucks and Nikes gets, I can't help but wonder how much of student debt has been incurred for caffeine and shoes on top of tuition, room and board, as intended. Their lack of appreciation for vets is seemingly infectious. Home Depot and Lowes have recently been infected by it with greatly savaged breaks for formerly much appreciated discounts which are now almost non-existent. Franchise or not, the saturation is such that there is almost no escaping their marketing ploy. And they have no slack for vets. They are as bad as Dunkin Donuts and almost as pricy. Bah, humbug! read more

I would give a zero if I could. This Starbucks used to be fine, but after closing for months to remodel, they reopened and apparently just gave up trying. I've gotten more wrong drinks here than I can count. Sucks cause it's the only one on my way to work. read more

I've stopped in this Starbucks on a few occasions when heading over to I-95. The service has been courteous, but they always seem to be super busy (at least when I'm there) so the baristas may seem a little short as they don't really have time to chat. Drinks are always made correctly and I have no major complaints. Just be careful when you're walking out the door (across from the counter) as the step down is quite steep and if you're not prepared for it, you may spill hot coffee all over yourself. I have a feeling it may hurt but I can neither confirm or deny I have personal experience with that. read more

Starbucks - Coffee & Tea Near Me - St Augustine, Florida

Messed up our order and when I tried to explain my order was messed up I put my mask down so they could hear me because it was very busy and loud. She told me to 'put my mask on while speaking to her' in a rude tone. I understand we are in a pandemic but they obviously have issues hearing orders with masks on. And my other drink was poorly made with barely any whip cream :( read more

My favorite pick me up place! I love all the food and drinks! The inside is adorable with lots of comfy seating and an great place to hangout at. Service is always super quick and convenient read more

Starbucks is great and in love it the food and the coffee and tea is great and the place is always clean

Terrible service, slow, slow,slow. This is my local store I this review is based on numerous visits. I don't understand how they can be so poo. read more

Absolute favorite Starbucks I've been too here in Florida. Loved everyone's customer service! With quick and timely orders! Love it here!

I live in Palencia. I've left a review of this Starbucks in the past because the experience here is so hit and miss. I'm done with them again. I've been here three times this week. They have messed up my order each time. I order an americano for heavens sake!!! With EXTRA cream. Never.... never.... do they get it right. Today I asked to add cream and 1 pump mocha. No cream. Zero. This is the second day in a row I have to toss out an entire drink. We are definitely done with them for awhile. We will drive over to 16. Much more consistent coffee. read more

SLOW! I don't know what it is, but they cannot get a steady drive thru line going. Coffee is okay most times.

Very poorly managed. Multiple times we put in mobile order. Go to pick it up at pick up time. Usually end up having to leave it after waiting 15 minutes past time it is supposed to be done or we will be late. Half hour after putting in order it isn't ready? Don't take mobile orders if you can't handle it. read more

As most people, I like Starbucks coffee, but I dont get it regularly because it is very expensive and has a long wait. I do recommend though. read more

Starbucks is always good, but we just had the best customer service at the drive thru by someone named Connor. Super sweet!

Kelly is such an amazing worker and was so kind and has such a big heart he made my day after I had such a long and frustrating day. Also gave me a suggestion about the coffee which was a great one. Thank you Kelly and thank you Starbucks for always being my to go to place especially when I had a long one read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - St Augustine, Florida

I love Starbucks! On yesterday's visit I casually strolled in and to my surprise, I found my HOLLY! Holly is literally one of my all-time FAVORITE baristas, ever! I wondered where she went when I no longer saw her at my local SB and during our reunion, she shared that she had (obviously) transferred to Palencia and all is well with the world! Works for me! I ordered my upside-down, soy caramel macchiatto (at 140 degrees) per usual, smiled at Holly, and after what felt like seconds had passed, I was on my way! The Palencia location always feels a bit cramped, but it's clean, service is quick and accurate, and my Holly is there so... everybody WINS! read more

Another great Starbucks! Conveniently located without long wait lines. Staff is fun, professional and gets its right each and every time.

Such a nice location and such nice staff too. I came in today and got my Toffee Nut latte and really enjoyed it. Clean, well kept dining area too. read more

I love this place. I've been coming here for over a year, I stop by 4-5 days a week in the morning on my way to work and I've always had a great experience here. The staff is cheerful and friendly and handle the busy times very well. It's packed from 7-9 for sure but that's ok, this is my Starbucks and I enjoy seeing the staff. Always cheerful and pleasant. read more

Located just off US-1 at the head of the Palencia neighborhood. Very friendly staff, comfortable seating areas inside and out. Have spent a few days at this Starbucks location and hit the drive through once as well. Overall the stencil for a Starbucks is pretty similar with little differences and I find this location to be worthy of five stars. read more

Handicap access - table says so - though outside exit had a 6-8 inches yellow painted step -down curb to get to it. Explain to me how a handicapped person is supposed to navigate that obstacle without RISK read more

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Ordered a douhbke shot and the barista even repeated it back to me then my cup stated single and had so much sugar in it!

I am a regular at this location and don't typically write reviews, after witnessing multiple times employees at this location being treated VERY poorly by customers and in a recent repeat situation involving a specific customer - I felt inclined. I have seen customers call employees here "b***h" from inside the store full of other customers, and from the drive thru loud enough to hear inside while in line. I have witnessed customers go out of their way to try and argue with the employees, refuse to take drinks from certain baristas and force another to make it instead.......after a recent case with a customer refusing to take a drink because he apparently wanted someone else to make it, and the employees not pushing back on these people, I am not coming to this place any longer. Trip is, I've literally never seen an employee here behave like a jerk, even when they probably had a right to. Literally on 2 separate occasions I almost confronted a customer because of what I've witnessed here. Not going back, nope. read more

Seems as if this store decides to adjust hours whenever they feel like it. Just pulled up to order ( their mobile ordering was down) at 6:35 pm. They close at 8pm now due to COVID. We ( as well as 6 other cars) were turned away. Their reasoning was due to being understaffed. I do not understand why they could not take the order but explain there may be a delay. They were closed early last night as well. How is a business able to just adjust hours however they please. Their management needs help. read more

This is my home Starbucks and the staff treat me incredibly well. They're fun, chatty and incredibly helpful. I'm really fond of hanging out there for extended periods. Free wifi, like all Starbucks, combined with comfy chairs and a convenient location make this is home-away-from-home. I really do love the staff here. read more

Ordered iced caramel Macchiato extra caramel drizzle. Recieved the drink quickly but with very little caramel