My forever go to order from Starbucks is a cinnamon dulce iced latte. I drink it all year round. I went through the drive thru this time around & the cashier was efficient. I got my drink quickly & honestly it was really good. No complaints here. read more

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Today service was faster than usual, but the egg in my egg pesto was cold and my matcha tasted watered down. Very inconsistent from my last few visits. read more

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I like the store , their sitting area is always busy though. You can't just get a drink and leave the store. After you get a drink they always ask the customer to leave . read more

2.4.25 This SB is very convenient. It's easy on and easy off access of route 8. They have a large parking lot so parking is also easy & convenient. There are lines during peak times as there are in any and all locations but they do get through them quickly as this location. I've never experienced an issue during any of my multiple visits. I've either been that lucky and/or their that good at this store. Probably a combination of both. The staff are usually in a good mood, even during the early morning hours. It's the same decor inside like most every other store. Any time I've gotten the lemon iced cake is always been fresh. Big thumbs up to this location and it's staff. read more

What I liked: - Great location just off main road - Tables and chairs inside and outside. - fast service - drip coffee was hot (not lukewarm) Only small downside is they use the brew machines that make one cup at a time. I like the old-school versions where they made a pot at a time. Just a personal preference. read more

Starbucks - Coffee & Tea Near Me - Shelton, Connecticut

Always gets my order right, online. Staff is nice the only thing is sometimes there's a bit of a wait but if a business is busy it is what it is they do their best. I've never just seen someone standing around doing nothing. read more

Waited 30 minutes for a tall drink and a water horrible service! do not come here. line wrapped all around to the entrance

You will wait 30 minutes for your drink... EVERY time. It's always been like this and they see the reviews and management does nothing

Stopped here to work for a bit since I was in the area and grabbed a coffee and warmed croissant which were great. Staff was very friendly and the WiFi was good. Will definitely come back! read more

Award for slowest service ever , very bad system and unfriendly service - headquarters needs to step up - underwhelmed given price point , do better read more

Great coffee and atmosphere! The service is friendly but very slow at the Shelton location. They still do not know how to properly divide the the drive thru, online and in person orders between staff. read more

My first and last time at Starbucks !!! The bacon egg sandwich with Gouda ... yuck !!!!

Brian and Anya provided exceptional customer service when we arrived at closing time they were the best

Note the new location - it's not yet updated on Yelp. This is THE nicest Starbucks I've been to across the country. They did a magnificent job on the architecture and layout. The reviewer two before me has the updated pics. There's no need to waste any words on what they offer as you all already know and staff can be hit or miss anywhere and dependent on day. LOVE the vibe here. LOVE it! Fantastic energy! And don't get let other reviewers confuse you about parking - it is plentiful and spacious, and if you have a pup, there's an outdoor patio and a large grassy area across the way next to Spotted Horse for walking. read more

Slowest drive thru!!! Waited 18 min on line. Then they had to make my drink while I was at the window. Awful.

Went in and ordered my drink at 4:21 and it wasn't done until 4:51. We went a few days ago and same thing. This place hasn't changed. Don't come here if you expect a drink within 10 minutes. read more

We went to this location for the first time today and made a mobile order. When we got there, the drive thru traffic was around the building and blocking the entrance! I was grateful to have made a mobile order. That being said, our order was spot on and so great, and I was even greeted with a big smile by one of the baristas which was really nice :D I would have given 5 stars had it not been for the traffic entering which made getting in the building difficult. read more

I love Starbucks, but this place is disappointing. What business that serves breakfast sandwiches doesn't have salt and pepper, or a coffee stirrer? My sandwich was ready five minutes before my regular cup of coffee was... it's coffee! read more

Holy crap. Waiting 20+ mins for a coffee is a bit excessive. Would not recommend this location at all.

This Starbucks needs serious attention on so many levels!! The night staff never, ever leaves the dining area clean and organized and you walk into the store in the morning with tables sticky and covered with crumbs, chairs all over the place, trash on the floors and the bathrooms filthy and not properly stocked with soap and toilet paper many times. The staff consists of young people who have a low work ethic and excellence, but seem to master being rude. read more

This is the only Starbucks in Shelton; glad they got out of the previous location, as it was too small, parking was a pain! Service here seems to be good..I don't come daily.. as i personally don't need to right now..am happy when I do come! read more

Starbucks - Side of building .. you can sort of see outside patio - Coffee & Tea Near Me - Shelton, Connecticut

What an improvement. This location is great! Service is prompt and friendly. Parking has improved and they now offer drive thru. I am very happy they moved to this location. read more

I have been a regular consistent customer through COVID. I realize from several friends that work at Starbucks locations themselves the extreme pressure and length of time it can take. What I don't appreciate is not even being addressed when you come in for a mobile order. Then an extremely rude associate George, if that is his real name, proceeding to tell how the system works and I need to be patient. Yet no one knows who I am and if my order is even ready because no one asked. I wait patiently until 10 minutes after the time app said it's not ready. So giving total time of 32 minutes to prepare my order. Then told again how the system works. Sadly this is closer to where I live but I will go elsewhere for my Starbucks. Thanks George lost a customer if anyone cares!!! read more

This brand new location is very pretty, spacious and inviting. Only 2 stars for the following reasons- 1. Boxes crowding merchandise area at mid morning on Saturday. They missed a sale because I couldn't reach the blue Swell bottle. 2. Not greeted at register as there was no one there. All staff involved w making drinks or the Drive thru. Really? 3. Awful Blonde espresso drink. Nasty and bitter. After 4 sips, it got tossed. Please train the Baristas to get the business of craft coffee lovers like me. Your place is new. I'll return and if improved, I'll post a new review. You've got to earn my business. read more

The worst customer service I have ever experienced from a Starbucks. I will not be returning to this location

Worst Starbuck! Made a mobile order at 5:46am arrive to the store and the front door has a note saying it's opening at 6:30am due to staffing issues. Okay, fine. These things happen now. I ask for my money back and the lady rudely said no. There's nothing she could do. Not going to this location again. Basically, they are stealing money if they don't give you the product. read more

Starbucks - a sign in the window of a coffee shop - Coffee & Tea Near Me - Shelton, Connecticut

The baristas here are nice and that's the only reason this is getting two stars. The wait times are out of control. If you plan on using the drive though, anticipate at least a twenty minute wait even with only a few cars in front of you. Part of the problem is that they do not bother to even start making your drink until you get up to the window. The manager really needs to whip this place into shape. read more

Taking advantage of their mobile system I ordered a coffee 10 minutes before my arrival; a straight forward order Venti blonde 2 shots of espresso. I arrive to chaos, 15 minutes later (25 total) no coffee, a refund, and late for an appointment. Waiting for my card to be used up so I can never give another dollar to this place read more

Placed my order (no one in the place) and after waiting nearly 12 minutes, no order! After inquiring and waiting another 5 minutes, still, NO ORDER! After being there 20 MINUTES, I asked for my money back and they offered up excuses instead of service. Other times they don't get the order right. STAY AWAY!!!!! HORRIBLE - read more

ALWAYS SO SLOW!!!! There is 0 since of urgency here and it shows. My wife and I have come here since the opening and it has only gotten worse. The complaints keep coming and management hasn't done anything about it. We feel like we're gluttons for punishment as we continue to come here and expect something different. Is that insanity? Everyone looks miserable here, patrons, employees everyone. This Starbucks is horrible and horribly run. Needs new management. read more

Honestly, shake your teas. $4.50 for a drink not made the correct way. It is so outrageous that the name of the drink is "shaken iced tea" and it's never done. This seems to be a consistent thing here, and even at other Starbucks. It makes a huge difference in taste. Let's seriously not be so lazy. read more

Awful wait times. This place needs a serious management change. How do they even stay in business. It is unacceptable to be in line for 30 minutes to get a coffee. read more

965 White Plains Road in Trumbull (not able to find on Yelp) keep store temperature in 40-50 F. Colder than outside and not conducive for conversations or working from the location. Avoid. Coffee gets cold quickly too. Try other stores. read more

Love this Starbucks! Yes the drive thru line is poorly designed but the Barista Aydin always makes the perfect Frap and does it so fast! Ask for Aydin if you want it done right! They are also super friendly and are always rushing about helping people. read more

Terrible rude staff! Won't visit again! 40 minute wait. When it's my turn to order they say we just closed. I was last one in line and refused to serve. Awful service, some blond girl with a red shirt was laughing. read more

Very cold, sterile and uninviting. Not a good place to get work done. Focaccia right across the street is a way better option for coffee, breakfast & lunch too. read more

Update: the drive through was not thought through at all. When there is a line, no one can get out of the parking lot. Really poor planning and disrupting. Couldn't spend the extra money to make it halfway decent?? read more

The baristas try hard, but this Starbucks is way too busy with many customers just about every time I go inside or drive through. At least three times they have gotten my order wrong, adding sugar to my coffee drink even when I have repeated no sugar. Sadly, these have been drive through orders, so I do not notice until I get home. read more

I love this Starbucks. I might be bias cause many of my friends work here but they are awesome. I think they're understaffed sometimes which is why it is sometimes slow but other than that they're awesome! read more

This Starbucks really is terrible. While there are a few baristas that are very pleasant.. (I wish I knew their names) it does not excuse the ones who are incredibly rude. I realize that this location is very busy.. people come from Trumbull and Monroe etc. The layout of the drive thru is SO bad it's comical. The line goes all the way down the center of the parking lot which leaves customers with no where to park, and if they do happen to get a spot they will most likely get trapped in because the line of cars blocks them from backing out. Who designed this?????? I've never seen anything designed so poorly in my life. I hope they plan to do something about this ASAP. I'm sure it puts stress on the employees as well having to deal with customers already being irritated before even giving their order. I've also seen that people get trapped trying to exit from Spotted horse taveNow that I think about it this whole plaza was designed very poorly. Also don't plan on getting nitro cold brew at this Starbucks because their machine is always down read more