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    Starbucks

    4.3 (3 reviews)
    Closed 5:00 am - 9:00 pm

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    11 months ago

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    Ask the Community - Starbucks

    Starbucks - Butterfly Drink

    Starbucks

    2.4(20 reviews)
    3.6 mi
    $$

    Customer service is almost always an issue at this store. Most recently, Saturday June 7th at…read moreapproximately 7:00am we stopped in for a quick coffee and breakfast sandwich. After ordering a Venti for my wife the young lady asked if I wanted a Venti as well. When I said yes please, I never order anything but a Venti, she said ok... "well you ordered a grande". That's something you never want to do in customer service, contradict the customer. When I explained to her that I simply ordered a decaf latte, not specify size she double down and again insisted that I had ordered a grande. Flabbergasted, I asked her if she really wanted to sit and argue the point or if she would like to just stop insulting me to which she mumbled something under her breath and turned and walked over to a supply as if she had something else to do. I am certainly not a customer that believes the customer is always right, or expect anything above and beyond ... but I do expect not to be argued with and not be told thatI am lying. It's enough for me for you to simply take my order, smile, and then make my drink. After all of this my sandwich was like warm which I know is not a likely outcome with the ovens Starbucks uses. It makes me wonder if it wasn't a snarky retaliation for me standing up for myself. It is what it is I suppose.

    Shelbyville Starbucks is almost the absolute worst Starbucks I've ever been to because of one…read morebarista that just won't pay attention once anyone familiar is in line. If you're on a time crunch drive to Simpsonville Starbucks or forget it!! Thank God, the young man who works there felt bad for me and prepared the coffee and even apologized for her total disregard of a customer, kudos to him!!

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