During a horrible sideways pelting rain and lightning storm, I was #5 in line at the drive-thru. I tried to open my window but rain was pelting in. But most importantly, it was the lightning strikes around the store that scared me, so I when I got to the window, I told them why I drove through w/o stopping, and tried to order a latte. Sunny, the supervisor said it wasn't allowed, and that I had to go back around in the pouring down rain, pull out into a weird parking lot, and then became #8 in line (because now there were 2 more cars ahead of me. In the time that we spent exchanging words, my latte could have been made. It was a horrible storm. That is not corporate's policy - Yes, I called! We were 6-feet apart, and in fact I had been wearing a mask in my car, until I took it off to question her because I was incredulous that she was making me drive through again. Even after I told her that a family member had been killed by a lightning strike, she kept saying, "This is our policy because of Covid." We were definitely 6-feet apart, as I was in my car, and she was wearing a mask. Her logic made zero sense. Not only was she not compassionate, she would not make an exception during a horrible lightning and sideways rain storm, which is what an experienced manager would have done. Sometimes there's the need for exceptions, which a saavy manager recognizes. So because of the lightning and the pelting rain into my car, she punished me by making me go back through.//Last week in Naples, I ordered an iced tea. When I got to the window, I realized I also needed a cappuccino. I asked if I could order it - yes, of course. This chick in Siesta Key wasted time, and put me in danger. And she is the face of this Starbucks. I can't imagine what she does when customers come into the store. She has zero common sense. I'm in town for a week; I will not go back to this Starbucks.//it was just announced on the evening news that a man was killed during this lightning storm but the manager would not take my fears in to consideration. read more