Breakfast please. I don't often stop at this location, but I did today and the drive thru line was really long, so I decided to walk in. To my surprise, the store was empty, and my order was quick and seamless. The staff were all wonderful and the atmosphere was welcoming and quiet. I got my favorite Impossible breakfast sandwich and a black coffee and was out within 10 minutes. Love that! read more

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Cute place. It's close to the Hampton inn central to other shops . We made a quick stop . Fast service . We were in and out of. read more

STARBUCKS - Pistachio cold brew - Coffee & Tea Near Me - Santa Rosa, California

Some people are awesome and some are just, lacking awareness and more worried about talking to coworkers than taking orders correctly. Had to pay for my free drink through the app and she got my order wrong :( read more

STARBUCKS - I asked for lemonade she questioned if I wanted lemonade... I said no strawberries she put them in - Coffee & Tea Near Me - Santa Rosa, California

Enjoying my cup of ice. Finished my venti in 5 drinks. Wild. Mind you, this drink cost me 7.75$ read more

STARBUCKS - A cup of ice. Insane. I paid for ice. - Coffee & Tea Near Me - Santa Rosa, California

This location will always leave u with a water down frappe if that's what you ordered then switched my choice of drink to a chai tea and found that a majority of my drink was ice leaving me 2 sips of what i actually ordered which is insane to me considering their prices!!!! read more

Starbucks has always been my go-to for great coffee, but my recent experience at this location truly exceeded all expectations! The store is welcoming, clean, and has a cozy atmosphere that makes every visit enjoyable. What really sets this location apart is the amazing management. Aisah, the store manager, is an absolute gem. She goes above and beyond to ensure every customer feels valued and appreciated. Her warmth, professionalism, and genuine care for both her team and customers shine through in every interaction. It's rare to encounter someone so dedicated to creating a positive experience, and Aisah does it effortlessly. Thanks to Aisah and her team, every visit feels personalized and uplifting. If you're looking for a Starbucks experience that's more than just coffee, this is the place to go! read more

The Staff is great, hardworking younger generation. The Manager however is the problem!! Have seen her yell and criticize her staff in front of Customers multiple times. All negative reviews are a reflection of direction.. should lift up her crew not demean and verbally abuse them. Sad. read more

They gave us 7 free cake pops because they were going to throw them out. Yay! (Only 5 pictured because we already ate read more

STARBUCKS - Cake pops! - Coffee & Tea Near Me - Santa Rosa, California

i wanted to write a personal review to the women who helped me out. she was blonde not sure of her name but her birthday is coming up and she was sooo kind to me! and so helpful and helped me through my whole order when ive never been here! thank you again happy birthday read more

This is the worst Starbucks period. The manager doesn't know swirl vs stir the damn drink. I've ordered Starbucks at least once a day for 25 years. I know what it should taste like. Not that inconsistent crap I kept getting. I tried this location out of convenience for about 1 month, and finally gave up and went back the one I went to previously for years. If you want consistent coffee, go anywhere else. read more

Ordered a simple cappuccino and was absolutely appalled. It was sour and tasted like charcoal. Having been here before and never had this experience, the milk had to be bad. I was nauseous the rest of the morning and pretty bummed. Please check the expiration on your products!! read more

STARBUCKS - Date for reference. - Coffee & Tea Near Me - Santa Rosa, California

I've gotten the wrong drink through the drive-through twice within the last several weeks. My drinks always taste different depending on who makes it. Sucks pay almost 7 dollars for something you didn't order. read more

i've been to this starbucks twice and the girl with brown hair always is rude when she doesn't even get my drinks right and when i ask her nicely she just side eyes me. read more

wow, pain at the window. I asked the cashier if my card went through, and clearly ignored me and just kept looking back at me like I was a weirdo for looking at her after I asked her a question. And as I was driving away I could hear a girl say "that was weird" with a reply of "I know hahaha". The coffee was great but the interaction was less than mid read more

STARBUCKS - My drink order - Coffee & Tea Near Me - Santa Rosa, California

The staff this morning were amazing, beautiful customer service. I didn't catch her name but the girl working the register 9:30 am was so sweet! read more

Horrible service! Especially on Saturday morning at 9am on the 25th of March. All because I asked for pistachio sweetener & pistachio cream. LOL when I ordered, I ended it with, "It's ok if you don't have it, I know it's only seasonal." The guy taking me order said, "It's ok we actually have a bunch." His coworker turned around and said, "NO, NO we don't! We only have one jar left!" I laughed and said, "it's cool you don't want anyone knowing you have it and don't want me coming in." He LAUGHED and ANOTHER girl joined in and started laughing with him. SO WITH THAT. I can tell apparently they have an issue with someone ordering a drink, maybe cause it was possibly their favorite. Whatever it was. It was rude, unprofessional and ugly. Very ugly. Everyone working on this day was horrible except the guy taking my order. read more

I asked for a water no ice. they gave me ice. need to add more characters so I added this for no reason read more

Prices are actually better than Windsor and Santa Rosa oddly enough. Staff was friendly. I had no ice so my drink seemed smaller but it really isn't a big issue, though it'd definitely feel nicer if it looked full lol read more

Last time going to this Starbucks! I have been a gold member for years and I buy coffee 7 days a week. The curt unprofessional staff at this location is not ok... First off the online order was not supposed to be able to go through, thats what the barista said as he blamed it on the new district manager for not correctly posting new hours on the web page. Anyway, I got my coffee but my morning bun was unable to be warmed because the ovens were not warmed up. So I received it cold. Just not the same as being warmed up.... I asked if I was still being charged for my order. He said you put it through mobile app so yes. That is bad customer service! Is all it would have taken to keep my business at this location, would be to offer the next one on us... This is actually the third time that this location/employees have been rude/curt to me. Twice to me and once to me and my girl... Short fact, as I appreciate Starbucks being open, you are only open because of people like me who spend money at your stores to keep you open which in return pays all employees their payroll... This morning I thought I would give this location another try, boy was that a mistake? Apparently so... I been out here working ever since this whole pandemic started and I spend lots of money on several businesses to support our local businesses... Great customer service is part of the puzzle to keep a business running smoothly with longevity...Be on your game!!! I am everyday and I would appreciate that from a business when I start my shift every morning as I visit your Starbucks Great Coffee and food... read more

This is my go to Starbucks during the week since its right by work. They're usually pretty quick and keep the line moving especially in those busy morning when you running a lil late. My only down about this location was that I tried to use my free drink coupon on my app and the person at the drive through window told me that she couldn't ring me up because I had to mention I have a coupon first. I've never had a problem when I've gone to any other Starbucks... read more

This is one of the worst Starbucks I've ever been to. The coffee just doesn't taste good. You order a holiday drink and they never put the toppings on. You order a latte and it just tastes like warm milk. You order an iced drink and they put two ice cubes in it. Sorry excuse for a Starbucks. You are better off going to the one in Safeway or driving a little further to the Hopper location. read more

Any Starbucks that doesn't let me use the restroom will not get my business. There was no sign on the door and one of the employees basically rushed me in order to prevent me from using the bathroom. If you are open for business you should let people use your restroom. Maybe just put a sign on the door that says wash your hands. It is complete bs. read more

TERRIBLE! I just pulled over to write this review as completely blown away by just how dirty, slow service and out of stock items are at this location. I pulled up to the Drive Thru Window and filth...The window and outside counter are nasty dirty...Huge stains running down the side of the building next to and below the pickup window. Looking inside behind the counter and the garbage bins were over flowing with trash. Don't they have a competent manager? Any management? Is this a Starbucks franchise or company owned location? Absolutely putrid for a $5+ frozen drink...and I always leave a tip...No more! Here's a tip...Hire people who actually care about their job and ownership that has a clue! No more for me! Garbage! read more

Just wanted coffee - went through the drive thru ... coffee was old and burnt .. tasted awful. Asked for cream - coffee was dark brown and gross. Wish I tried it before I left. How can anyone who has ever seen coffee serve such grossness? Did not look right - that should have been a clue to the person who poured it not to give it to a customer. read more

This is my favorite location! Friendly staff and quick service. My only issue is the heat inside the store. It's always so hot inside and the employees look like they're going to pass out. Someone should fix the AC ASAP! read more

Nothing wrong with the coffee, it's the same quality that you find at any other Starbucks. That being said, every time I come to this Starbucks Drive-Thru, it takes at least 15-20 mins to get through and it's not a very big line either. As a former barista at a popular coffee shop, the speed of service is something that is important and needs to be worked on here. Furthermore, the barista's that work there always act as if you are the one in the wrong for coming to get coffee and making them do their job. Just some food for thought, this Starbucks could definitely use a bit more training on customer service. Oh! And I understand what a rush feels like, but maybe go find answers to questions that customers have about their orders instead of saying "I'm going to be straight up, I have no clue about anything right now." Not a good look. read more

This Starbucks is hit and miss. When I stop here it's pretty much a 50/50 chance I'll get the right drinks. I still go from time to time, but it's only out of convenience due to store location. Not the best feeling wasting $5-10 every other time I come here. read more

I feel like this place is slowly going down hill. When I first started working in this area, it was exceptional service. Messed up the order... no questions asked and they remade it or gave a coupon card. NOW it's very different. Some of the staff stand around and chat while customs stand at the register. I've encountered a few very rude and passive aggressive comments for the employees. Boiling point was when I got back to the office, 1 mile away, I notice both drinks were about a 3rd low! Then realized the pastry was a plain croissant. I really hope to see this place improve or I'll be going to Bella rosa down the street. read more

I've started coming to this Starbucks once a week as my son attends an after school program. I've had good experiences at the Sebastopol Starbucks, a Starbucks by Piner High School, and a Starbucks on Yalupa Ave.. Each location's service is good and the place is quiet enough to get some work done while I wait for my son. But, after coming to the Airport Blvd Starbucks for a month, I kept having problems. Its employees were cordial enough as they assisted customers; but they spent most of their time obnoxiously gossiping, looking at their cell phones, and generally being loud. One employee seemed to be the most common catalyst; but the others got sucked in, laughing loudly as they do things like look at dating sites. It was nice that they got along. But it was too much like a high school cafeteria without adult supervision. That said, after I originally wrote this review, I decided to give it another try. I found out the manager is a former student of mine. He reassured me that he spoke with his employees, and that he was addressing my concerns. And, during this most recent visit, I noticed a significant difference. So, I changed my score from two stars to three, and am hopeful that the weekly visits here will improve from now on. read more

Came in for my coffee this morning, the girl taking my order clearly wasn't paying attention. I asked for a venti iced caramel macchiato with soy milk and extra caramel. I repeatedly said extra caramel. Even after she read it back and did not say extra caramel, I said it again. I also asked for a cookie dough cake pop and was given the wrong one. My coffee cake was warmed when I clearly asked for it not to be. It may seem like I am making a big deal out of something really small but I am 7 months pregnant and I woke up with a major craving for an iced caramel macchiato with EXTRA caramel and I was let down. There was literally no caramel, waste of 15 minutes and $10.25.... If I had the time to go back and complain I would have. read more

Horrible. They don't know how to make a Starbucks double shot on ice. I had to tell them how to make it properly 5 different times. . I will never go back there again read more

Just went through the drive through where i paid $4 for a latte only to have it be a quarter empty! The other drinks were full enough to be reasonable. So disappointed. read more

STARBUCKS - Very disappointed.back to the hopper store where i may wait a little longer but at least i will get what i paid for. - Coffee & Tea Near Me - Santa Rosa, California

AJ and the crew are the finest young people I've ever encountered. They all get along with each other really really well help each other when like the new person doesn't know where things are they help each other they don't treat them with disrespect or each other with disrespect. They are really good with customers they go out of the way to make the customer happy I've seen them deal with some real dizzy customers that we're doing everything to piss me off and I'm a customer I want to go over there and smack that the customer because they were just being unreasonable AJ and his crew they handled it much better than I could've and I'm 30 years her senior. AJ acts like he's been doing this all his life it's second nature to the young man. It is out of the van tastic butter Easter which I believe now has moved up to supervisor name is Laura my God I don't know where you guys find these people but another angel should I say just people treat her like poop she handles on my gold trans Maroun so they are smiling in the end and start treating her nice and I just amazing how good she is the good thing is Cesar quickly and they gave her raises her anyways if take care of her peers as if she stays around as she could be running around show just as well as AJ could as well. I hope the district manager and your immediate supervisor boss give you the recognition that you all deserve because even the coworkers really benefit from these two people because they bring so much positive amongst all the employees and customers. I hope that district manager and Store manager Give you the recognition that you guys deserve because if they don't somebody will somewhere in the world did you get a really good water people come in and see year probably offer you a job hint hint wink wink read more

STARBUCKS - Human gas platform petroleum vessel - Coffee & Tea Near Me - Santa Rosa, California

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Popped in here the other day, as I was helping a friend in the area. The cofffee (black) must have been a new batch, as it was fresh and not burnt. Good fast service. I'd stop at this location again. read more

Mediocre service today, with no apology. I've visited dozens of Starbucks, and like most of us I've come to expect great service from this chain. Can do better. read more

A pretty new starbucks so it's clean and not overly crowded. Whoever scouts the locations for Starbucks - good job! You clearly recognize that this area is expanding with lots of new businesses and not every company's internal coffee cart makes decent coffee. Yes you're over-priced but sometimes that $3 chai latte is just want I needed. The staff has always been very polite and patient when I'm ordering (cuz I don't speak that Starbucks lingo) and I have been known to go on meeting runs that require me to juggle 12 coffees. All hail the stir stick! read more

I don't know why this has bad reviews. It's a well run, clean Starbucks. Close to the airport.

I am a huge Starbucks coffee drinker and order through my mobile or go through a drive through at least 5 times a week. Lately I have been coming to this Starbucks location since it is close to my new office but I must say I am very very disappointed with the service here. I ordered coffee through the drive through and when I noticed the total was more than what I usually pay, (I order the same thing every time), I asked the cashier why my total was different and apparently he misunderstood my order. When I corrected him, he literally rolled his eyes at me!!! This was a grown man with a beard mind you, not a teenager! When he gave me my coffee, again with attitude, I told him "I am so sorry I upset you", to which he smirked and rolled his eyes again!!! There was a girl behind him which I think was his manager cause when he went to get a credit for overcharging me she had to approve and I raised my arms to her in an attempt to get her attention, and she turned away from me and ignored me! Horrible service and I will make every effort to avoid this Starbucks in the future. Don't want to contribute to helping them make their daily goal. read more

Parking is tricky when they are busy! it s next to Subway, forget the drive through at lunch time, park and walk, poor planning on location here. read more

STARBUCKS - Coffee & Tea Near Me - Santa Rosa, California

This place just keeps on getting worse...and more frustrating for customers like me that keep going back hoping things will be better. Sure the staff is polite, but I kid you not, they have gotten my last 7 drinks wrong. They muck up more than any other Starbucks I've been to. I usually hit up the drive through on my way to work, so if the drink is made wrong, I am not able to go back and have it re-made. I've heard people say don't use the drive through, but whether or not someone drives through or walks in, that should not determine whether or not they get the drink they ask and pay for? And, the last few times have been really irritating because there's about 6 staff back there, chatting away and clearly not paying attention, or my drinks would be made correctly. No one pays attention to what you ask for, and even when they are slow, it takes FOREVER to get your drink, despite there being a surplus of baristas and staff. When you are paying $5+ for a beverage, I'd like it made to order. An incorrect drink is okay every now and then as we all make mistakes, but this place gets it wrong way more than they get it right. Kinda done with this location. Guess I'll be waking up earlier to make my own coffee so I know I'll actually be getting what I pay for and want. read more