When a car is at the drive thru window for over 5-10 minutes they should ask that car to drive to the front so they can help the rest of the line. Someone behind us actually honked twice several minutes apart because we are all stuck here in the single lane drive thru. Watched multiple cycles of the signal light go by and none of us moving at all. read more

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Tia was amazing! This Starbucks always has great customer service and is always fast with quality food and drinks . I love this location. :)

Years of not going to starbucks I had to go there because it was the only thing open while I was going to the hospital for an emergency. The coffee taste burnt, the eggs overcooked and they didn't even give me utensils. How is this place still open? I basically how to throw everything away. read more

It's Starbucks. Consistent but nothing outstanding. Friendly staff. Clean location. This is usually my first stop when coming to town because my flights get me here to early to check in my hotel and this gives me a chance to get work done! Cold brew and bagel for the win. read more

Great staff!!!! So friendly and welcoming. Delightful experience and will stop again for sure.

Great location with easy on to the freeway. The Baristas are very nice although I think they have new staff learning so be patient. The store is clean and there is plenty of space to do work. Coffee and drinks are your normal SB. read more

Starbucks - Coffee & Tea Near Me - Sandy, Utah

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This location is conveniently located next to South Towne Mall, and the freeway. It is rare to see this drive-through line not busy however, the employees are always quick to get your order to you. The most convenient thing about Starbucks is you always know what to expect they're pretty consistent from location to location. And you can always expect the employees to be happy and greet you with the smile. read more

This Starbucks is just a different caliber. Foamy shots, good grind and correct recipes

Guy working the drive through tonight is spicy!! So fun and made buying my London Fog fun!!! Thanks for the positive vibes and great energy!!! read more

I need to put a reminder in my phone to never visit this store when I travel to Salt Lake City. The wait time is pretty bad in the drive-through. The line isn't long and it took me about 15 minutes before I was even able to place my order. Total wait time 23 minutes. Another thing to note, it's once you're in line there's no way you can get out. I added this location to my do not visit list. read more

The girls here are so nice and the line goes by so quickly. I live in AF and the Starbucks over there can never make my tea right. At this location they have always made it perfect! Love that the girls are super friendly though while waiting for drink/food to come out. A couple of them even know what I want since I order the same thing guess I've been coming here too often before work read more

Starbucks - Iced Green Tea With Classic Syrup - Coffee & Tea Near Me - Sandy, Utah

Has to be the worst Starbucks in Utah. The employees Make super rude comments. They always get your order wrong. I wouldn't go to this Starbucks ever. read more

This location is consistently bad. Closed the inside. Lines wrapping around the shops at south town making the area super congested. One day drink comes out completely wrong but there's nothing you can do other than get in the long line again. Next day drink can't be made because they ran out of ingredients. Probably the only Starbucks near me that has consistent issues every time I come. Literally stuck in a massive line right now and not even able to get my drink made. read more

This store is so slow. I haven't visited the drive through and been through the line in less than 15 minutes ever. I'll avoid this location if I can. read more

Trash I waited for 30 minutes on a mobile order and they never made my drink so screw this store

Starbucks is the bomb love it!!! Love the new mango dragon fruit! Love working with the staff there always giving you encouragement and complements read more

Starbucks - Coffee & Tea Near Me - Sandy, Utah

Customer service is below par and it's slow. The location isn't the easiest to get to. Always long lines.

It's really a shame that Omar left this location , been in line for 20 minutes for one drink and this is their norm !! So frustrating that the customer service and the new manager don't have the passion thst Omar has to run a store , thanksgiving point store you are so lucky to get such a passionate manager , as far as this Starbucks , you definitely need HELP !! bring Omar back !! It's also quite obvious that after every one star review that have someone go on And right a 5 star review , dont go thru the driveway here unless you have a good 1/2 hour extra time to wait in your car !! read more

I don't often leave reviews for large franchises because there are hundreds of them, and usually if you've been to one, then you've been to them all. However, I have to say that this particular location is one of the best Starbucks that I've ever been to. The customer service here is excellent. There are days where I'll spend hours here studying, and have always felt welcomed and never rushed to leave. Having group meetings here is also nice because of how spacious the entire place is. On top of that, they have really comfortable chairs and outlets at almost every table. The only thing that bothers me here is the drive thru. The line often gets SO long that it blocks the main road. This makes it difficult to pull in and out of the parking lot. Other than that, it's an awesome location. read more

Meet CHUCK! He will greet you w/ the BEST customer service voice!! I had to steal a photo of him so you can say hi to him when you go to this Starbucks! His voice is distinct and you'll know who I'm talking about. read more

Starbucks - Coffee & Tea Near Me - Sandy, Utah

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All 5 stars for the blonde older woman that works here. (I'm not sure her name..) I've been coming to this location for about 2 years and everytime i see this woman she brightens my day and brings the biggest smile to my face. She is a very hard worker, and is so beyond kind to every customer she greets. I'm thankful to have her as a barista when i can ! read more

Drive through staff (during the day at least) are always super nice to me. Mobile orders work well at this location. They don't mind scanning your app through drive through. Once they gave me the wrong ingredients on a mobile order. Indoors in relatively clean. The service is fast. read more

The ladies working in this location were just the friendliest staff. They're just happy and a joy to get your order made.

Ordered from the app, picked up with no issue via the drive-up. Quick service, no issues. Will order from this store again. read more

The service & speed is horrible stood in line for over 10 minutes waiting to even get my order taken. (Didn't look like they were understaffed either) Overall waiting time for 1 grande drink 30 minutes read more

For the last few years this has been my Starbucks. The service has always been great and my drinks on point. I'll miss this place. I'm moving to another state but I'm definitely stopping by here if I ever come back and visit. read more

I wish I could give this location 10 stars! Everyone is so nice and friendly. The manager Omar is makes you feel at home and like you are their best friend. I recently came in to check out the Verismo machine. He made me a drink and I was blown away by it. But as he was sitting talking with me he greeted everyone that came in and knew most of them by name. He gave me tips on how to save money and still enjoy my favorite drinks. Brittany is usual the girl we see when we come in and she is always so nice and always gets our order right. read more

When this location was closed during COVID I was going to the location on 9000 S or Thanksgiving Point. How is it those locations can handle being busy but this location at SouthTowne can not?! I waited over 15 min for a mocha. One barista handling ALL orders, one in training...by the only other Barista. Come on management get some staff to take care of your customers. read more

Their drive thru takes waaaay too long. They need to come up with a system that will help them improve. I definitely wouldn't recommend coming if your on your way to work or school because you'll be in line for about 20 mins and will be running late. read more

I love this location! Super friendly staff. Faith is super sweet (she is the girl with the pink hair).

This is simply the best Starbucks around. Great staff. Clean atmosphere. Cassidy, Evette, Raina, Sierra are great staff. They are kind and always remember my name every time I go in. read more

I've never had an issue at this Starbucks but this morning I felt really disrespected. We went through the drive thru and was greeted by Kenzie. After pulling to the window we realized we forgot a drink and I know how frustrating this can be because of the fact I have worked at a coffeeshop before. After telling her we were really sorry and just forgot one more drink she shook her head in front of us and then rudely said "anything else we can get for you this time" and rolled her eyes and turned to tell her coworkers she needed the drink on the fly. There was no one behind us in the drive thru and it only took less than a minute. Both drinks were rang in incorrectly and the entire time we were there she was complaining about how many people were on the floor. Everyone else who handed us our two drinks was really nice and helpful however. read more

The worst drive thru times ever!! Two cars ahead and I've been here 20 mins! Every time I come here it's completely unrealistic drive thru times. read more

Manager is awful, she's rude and condescending. The Lobby's closed and drive is always packed. God help you if you Mobil order as the baristas are too busy working on the customers at the window that you'll still be waiting for your drink to be made when you arrive. My advice find another one and avoid this one. read more

If you show up before 7:59am the staff makes your drink correct everytime no problem, they are awesome!! Show up at 8am or later and it's like Pluto showed up and you know why it's not a planet anymore. Always making the drinks incorrectly or handing you the wrong drink in drive thru, ask for a straw for a grande drink they give you a venti to poke your eye out, screw the straw but wait you can't drink out of the cup because the tops loose and comes off. So do I wanna have a correct drink, poke my eye out or wear my coffee? I spent about $100 a week here on coffee and it's not worth it anymore if it's my one vice and messed up often and not there before 8 when the 7am crew is there. read more

Honestly I haven't been in Utah at Starbucks until today, this one was great experience they were amazing service, fast, convenient and Incredible staff. Even had time to help me out with my app:) read more

I had such a fantastic experience with TomTom this morning at this location by Southtown mall! I always order the same easy simple drink at Starbucks and really wanted to try something new and he was quick, knowledgeable and very friendly helping me create the perfect beverage (from even the drive thru speaker even!) to start my whole day! Thank you thank you thank you! I'll be back, cheers! read more

Great place to meet people but they missed the mark on WiFi speed...big time. The biggest reason I go to Starbucks is business and the Internet is so slow I can't get anything done here. This is my third visit with the same experience so I won't be back. The food and drinks are the same as all the other Starbucks. Good service. read more

Starbucks - Plenty of space to work and meet people - Coffee & Tea Near Me - Sandy, Utah

Employees are always super kind, however, they NEED to hire more people for morning shifts. Mobile orders take forever and end up making people late for work. If you order something 10-15 minutes before arriving at the store, there is no reason you should be waiting several minutes AT the store too. Please hire more people and don't give new people the morning shift. read more

This would 100% be a 5 star if they had outlets for USB cords. Come on Starbucks... it's 2019. Get with the times. The service is good and the food and drinks are always good but it's nice to be able to charge my phone and who carries around the extra port? No one. Update your outlets and be a 5 star location. read more