Starbucks is not special, but it is reliable. After driving in from my suburban hood, I wanted a place to sip my black iced tea, use the restroom and, most Importantly a check in with the various ladies who were joining me for a day of nostalgia and revisiting our idyllic Cow Hollow/Marina coming of age era. This neighborhood is special to me because I learned to adult in this neighborhood at the height of hype of this neighborhood. I love that some of my early 90's haunts still stand ( The Bus Stop, Balboa Cafe and Perry's. I opened Blue Light, I also see trendy retailers from my suburban Burlingame Ave- hello Laser Away, Top Drawer and, Sephora and even Flores ( we have one at Hillsdale Mall) but I am here ( Cow Hollow) for a nostalgic day with old friends from 30+ years ago. Before my facial appointment and dinner with the friends I used to rollerblade down Union and Chestnut with - putting in our names at all the brunch spots and then speed skating to ( Doidge's , Perry's , Home Plate( still here) and Mel's Diner ) to let the girls know ( there were no cell phones )that our table for 10 was ready. Then we would park ourselves for a 4 hour boozy brunch girlfriend catch up. This would be followed by glam squad and get ready for date night! Oops that was a long tangent- This Starbucks is a four star and not a three star because it is accessible, there is ample seating on a Saturday afternoon ( a rarity in this neighborhood) and I have a great vantage point for people watching. This may not be THE trendiest of neighborhoods anymore, but still kinda hopping and hard to park her ( did not own a car when I lived here). Excited for a day and night of adventure and girl time and grateful for a superb Starbucks to sit, plan, sip and strategize... read more

Starbucks - Iced Black Tea with Strawberry Purée in the old 'hood ahhh - Coffee & Tea Near Me - San Francisco, California

Jay obviously has a bias against Black people and she makes them obvious with her lack of help. I ordered online when I walked in they stared but didn't greet me but I was like whatever. I get my drink and go to my car and the drink was awful so I took it back inside since Starbucks no longer responds to complaint into corporate. First she says "I can't refund a drink I don't see," What?! It's a drink in my hand! She then proceeds to continue to make assumptions like "I can't refund you in cash" when she wasn't asked and then proceeded to state "it doesn't allow me to refund to all card types" and I said oh so it doesn't like Chase Bank?! and then she says "oh oh, no I thought you paid with something else" What?! Wtf would I have paid with? An EBT card? I'm still trying to figure it out. The sad thing is she continued to make racist assumptions. I won't reiterate everything she said but it got worse. I have been to this location and the stares seem to be normal BUT at least my drink was good. I won't return. read more

Service was friendly although slow for it not being busy. Nowhere to sit inside. Tried the seasonal apple crisp, close to $5 and small. Too doughy for my tastes. Note: If you order decaf coffee at Starbucks and are told it's unavailable but offered a decaf Americano at a higher price, you may be experiencing false advertising and deceptive trade practices as outlined by the FTC. I've faced these practices for over 10 years at various locations nationwide, including this one, whenever I order decaf. read more

Starbucks - Apple thing is small --tall cup and in hand for size relation. - Coffee & Tea Near Me - San Francisco, California

Best Starbucks if you're looking for a warm, cozy, comfortable space to work, have a coffee, have a nice snack or even have good conversations with other people in the heart of Cow Hollow, Union St. It's also the first Starbucks to be built in the city of San Francisco. read more

Worst. Sbx. Ever. OK obviously I exaggerate, but zero attempt to work with me on my order when they didn't have what I needed allergy-wise. (While San Francisco has a conspiracy to shame everyone with food allergies, I still hope for some compassion.) This one is always out of oat milk. Don't know what a short size is. I suppose this is my last try. read more

Pleasant and fast experience! I usually expect my Starbucks drink to be watery and bitter, but ended up with a sweet, perfect fall themed beverage. read more

Starbucks - Pumpkin Cream Cold Brew Coffee - Coffee & Tea Near Me - San Francisco, California

I work near this Starbucks and I also go to the Equinox that's a little further down Union St. My point is that I am a regular customer here. Too many times they have f@cked up my order (I am over them)... it's usually too hot when I have had it preset to warm. Most of my orders are "favorite" saved and I have been ordering off the app since forever. Too many times I have gotten small size drinks and when I pick them up they feel empty... then I take off the lid and half of the drink is missing... it's over a $6 for a small drink... $6 dollar for half a cup? Anyways, can't speak on their service since I order off the app... I will say they are ALWAYS busy and the time I've tried to order a drink in person it has been a 15 minutes wait... not ideal if you're in a rush to get to work. read more

Starbucks - Haven't had a sip and cup it's almost half way empty - Coffee & Tea Near Me - San Francisco, California

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I came here with my sister after going to the Birdies store across and down the street. It was fine. I ordered my drink and it was good. The store was nice and clean and the people who worked there were quite nice. The store had a good coffee drink, I got a shaken oat milk latte. I wouldn't come here again, because I happened to be there when I went on an errand with my sister, however, their Starbucks game is quite good. You will find good food and service here too. read more

Starbucks - Empty case. - Coffee & Tea Near Me - San Francisco, California

This Starbucks location is a dependable option for coffee in the area! I've only done ordering ahead on the app and picking up in store and never had a problem with it, even with customizations. There's some seating inside and folks are friendly. My favorite go-to is the London Fog! read more

No "Good Morning" or "Welcome in" here.. the ginger with glasses looks like she's going to kill you if your drink is not on the menu, and after she acted annoyed about my simple request, she still made it wrong.. They all seem like they hate life or the job. There's no positive energy, no one welcoming vibe, and I had to go here 4 days in a row (my hotel was around the corner) and didn't get a break from the same dull crew.. I was here because my husband was in the hospital and my hotel was very close to it. I just miss MY Starbucks or ANY Other welcoming ones. I had to change hotels and just went to the Starbucks on Polk, and let me say ABSOLUTELY different! They welcome you in, heard like 3 of them say it, baristas were all smiling and helpful, took my order like a breeze and didn't question a thing. Unlike the Union St one where they looked at me like I just asked them to grab something from Mars for me, lol.. 3 days out of 4, drinks were still wrong but oh well, lesson learned, don't go back! lol (it was a simple request to have cold foam made with non Fat milk and 2 pumps of vanilla because I can't do heavy cream, was all, mind BLOWN, this was the first traditional cold foam before all the fancy ones) read more

I had one of the worst experiences at this location ever. I use to love this Starbucks, but last week I was treated like shit. It started with Antwone. His customer service was very unpleasant, I first ask for bathroom code. I then ordered coffee there after. I was unsure of what to order and he seem irritated. I ask for ice there after and his attitude changed. As I went to pick up order, my ice was forgotten. I then ask the young girl her name, and she said "Why you need know my name" with a ugly attitude. She then turns to the a guy and began to laugh as she made comments. I went back to register to ask for the manager and the young woman's name, which was Fatima. The gentleman she was laughing with, turns out he was the manager, Andrew. When I addressed him, he seem to be unaware of what transpired, even though he laughed right along with her. Overall, this location has the worst customer service I've experienced. Haven't been back since. read more

The remodeled Starbucks on union is super nice Much cleaner than before And the chocolate milk is great I'll be back with a book soon! read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

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This is my neighborhood Starbucks. Today it was my intention to grab a cup of coffee and work on my project. Before I walked down the stairs I knew I should have turned around and grabbed my headphones. Women's intuition. It was a nice walk. Walked in to mediocre customer service. What happened to being cheerful when you greeted a guess. It was giving I don't want to be here vibes. Why not Quit. The service is always bad. My drink is consistently wrong. The only part I have an issue with is the conversation I'm overhearing topics from delinquent credit to family finances. So there's no more professionalism in the workplace. I came to work on my project not to listen to DRAMA. If you decide to visit expect drama bad service and the wrong drink. Whoever is doing the hiring it would be nice is you added some diversity to the workforce. I'm still inside as I wrote this I couldn't live my life without venting online. I think it may be best to take my 8-13 somewhere more inviting. With this review I'm hoping to give an inside look on this Starbucks. I'm also hoping to get a free drink coupon for my bad experience with this company. I will not return to this location. That is my rant that is all read more

Slooooooooowest Starbucks on the planet. Don't go here if you want a drink in the same day you ordered it.

This is the best Starbucks I have been to. It's quieter. I was in need of a cup of vanilla latte, Starbucks has it and was nearby. I do have to admit that staff were friendly, prompt excellent service. So just this part alone, props big time to this location and staff. Just after placing my order, next minute it was ready for me. More bonus points to the staff on this part. Reason for rating: - friendly staff - cozy atmosphere - prompt service Overall, positive experience here and I'll be back. After reading, studying and doing homework at the library, Starbucks is here when looking to get a pastry and coffee. It is so good to see a Starbucks nearby. read more

Super slow if you walk into the store and order. They are so busy with digital pick-up orders that the customers in the store might as well be invisible. read more

The manager has no class.. I don't want to get it to the logistics of it, but she was rude. No class and doesn't know how to talk to customers. I don't live in the bay area so I was a little taken back. Never experienced that before. The cashier with the glasses was quite polite. Love Starbucks but not this location. read more

Nice place to hang out if you want to spend 30 minutes waiting for a coffee. Routinely terrible experience here. Constant staff turnover has led to nobody knowing what they are doing. read more

I had an extremely unprofessional encounter at this location. Me and my mom walked in and purchased coffee, after that we were informed that they are closing in 4 minutes. I thanked the employee and responded that we will finish our drinks as soon as we can and will be on our way. I have a knee injury and walk on crutches, so taking coffee to go was not an option for me. We were told that we have to leave at exactly 6PM and despite my politely asking to give us just few more minutes to finish our drinks we were repeatedly asked to leave. The requests were made by an employee whose rude attitude grew with every passing minute. I tried reasoning with her that if they would have told us that the cafe closes in few mins, I would not even buy the coffee there since I wanted to sit down. She said I should go to a bench around the corner. Feeling that it's a fair compromise to relieve the tension I agreed and asked her to help and bring my coffee there. She declined and threatened to call the police. She then proceeded calling the police, which I later realized was a total pretense in order to bully me out of the cafe. After another minute she did make a real call to the police, at which point we finished our drinks and were about to leave only to discover that she locked the door. She informed me that she will make us wait for the police. After I told her few times that she has absolutely no right to hold us hostage, she reluctantly opened the door and let us leave. The entire encounter took just about 8 mins! Here is the photo I took of her while she was towering over our table asking over and over for us to go. read more

Starbucks - Photo of the rude employee - Coffee & Tea Near Me - San Francisco, California

Andy and Kae were so sweet, polite and so helpful!!! Great customer service!! Also a plus, the place is pretty wide so social distancing was pleasant. read more

Still a 4 star rating since I love the atmosphere but...heads up...it can be busy in here since it's on a popular street! I was able to grab the last chair available when I came in to get some work done. read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

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It's a comfy location. Friendly staff. Plenty of space. I didn't need to hear the lame attempt at hitting on a chick by some guy who waltzed in for a mocha on that day (trust me she didn't either. It was cringe) but I was coming from my neurologist down the street and needed some caffeine to help with my migraine desperately. It is a chain. It's Starbucks. It's not your local coffee shop, but the vibe in here was decent and I'd return if/when needed. read more

I waited until the last minute to order coffee for an event. Noe was extremely accommodating and helped me out. He was even able to coordinate an additional order at another location. Really appreciate him and his team. read more

Ohhh I like this Starbucks....fairly big and lots of seating, clean bathrooms and very friendly staff. Came here early Sunday morning since I needed a quick pick-me-up and to use the restroom. It was pretty crowded for a Sunday but our drinks were made quickly and with a smile. Bathrooms were clean as well and plenty of seating for you and a friend to come here for a cup of coffee. Definitely would come here again when I come back into the area. read more

Starbucks - Coffee & Tea Near Me - San Francisco, California

People: Very friendly Wait: Several minutes Food: four out of five Knowing that I get to eat brie because it comes with the fruit: Priceless. read more

Great coffee, great food and quick service. Good option if you're looking for a quick bite and pick-me-up. Five stars!

I've been visiting this place for quite some time now; the customer service is incredible. It's just great management; hope they get well compensated. read more

I went today to pick up an order of 8 drinks and I asked for a bag and drink holders and the girl with red hair was super rude, she told me that bags and holders are only for Uber drivers!!! I really don't know how she expected me to take 8 drinks -.- read more

Service: 1 star Knowledge of employees: 1 star Friendly staff: 1 star Wi-fi: 2 stars Seating: 3 stars Location: 4 stars Product quality: 3 stars I came here for a bite to eat and a drink, because my regular place (Royal Ground on Russian Hill) is undergoing renovations for two days. Anyway, asked if they had loose tea, and was handed a list. "Do you have loose tea? I'd like a pot of English breakfast for here." "What size?" I thought that was an unusual question for a teapot, but since I'm not a regular Starbucks person, I just said "medium". The sullen young counterperson came back a couple minutes later with a paper cup with a plastic lid, and a tea bag in it. "Um, do you have loose tea? I'd like a teapot." Blank look. "Um, loose tea is when it's not in a tea-bag, you just put some in a pot, loose tea leaves." "We don't sell that here," he said, handing over the paper cup, and ringing up my sale. The pre-made chicken pesto sandwich was tolerable, and the tea, ("Teavana" brand tea-bag), was acceptable, for what it was. I could get on to their wi-fi, so logged onto Comcast instead. That might not be their fault; sometimes my ancient laptop is flaky; I actually was on the wi-fi, signal-strength excellent, but had no internet; not sure why. Didn't hear anyone else complaining, so assume that was my problem. The music is odd; a little ditzy. Not my demographic, I think. Biggest positive feature: open late. read more

Very cool atmosphere here! This place is well decorated and designed feels like a classic shop from decades ago. I love it! Friendly customer service and consistent coffee that I've continue to enjoy! Parking is terrible, so don't drive if you can avoid it. :) read more

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I'm always at this Starbucks because my friend lives nearby on Union St. I stop by to get fizzy drinks like San Pellegrino...sometimes I will get a brownie or sausage muffin. Good service. Runs well. Meet up or hang out briefly. read more

This Starbucks on Union is so inconsistent. I get that they are one of the busier locations but I have be in busier ones (corner of Sutter and Stockton) and they are way more efficient...and they do not mess up the drink orders. Today was the third time we ordered TWO drinks - label says 1 of 2 - but the 2nd did not come. We let them know and they proceeded to make the 2nd drink. It was not until we were a couple blocks away when I noticed that the 1st drink was made incorrectly...macchiato instead of a caramel latte. Staff is friendly for the most part but when they get busy, service just goes down the tubes. read more

Really awful service. Waited for my ice coffee and grilled cheese and kept seeing cups of coffee on the table but they were not calling out the names. I had to look at each of the orders on the table to find mine and asked if they can say the names louder. People were around me as well looking and trying to get eye contact with the three baristas at the counter. Also a smile wouldn't hurt either. read more

No callin down line. No personal experience after u order. Not 1 person has said hello to me after I paid for drink. They are more concerned with 1 on 1 behind station... my drink was made wrong. Lid was not given to me. I had to grab on from an area that was open to the public****with the illnesses being passed along.. the crossing of germs is a big deal.... ***** I have 35 store I've opened, and brand companies for improved customer experience... GET IT TOGETHER!!!!! read more

Paid $5 dollars for milk basically and the barista said it's because they're running out of ice...so my drink has no coffee or syrup because you have no ice? Also, the guy taking orders doesn't know what matcha is. .....dude, you work at Starbucks, it's on the menu. Oh and barista complaining about how tired he is while serving half assed drinks. Major eyeroll, bad form on your part. Only here to charge phones anyway, or we wouldn't bother. read more

Starbucks - Does this look like a macchiato? Basically drinking milk. - Coffee & Tea Near Me - San Francisco, California

I had the pleasure of visiting the first Starbucks cafe to open in San Francisco (1992). By East Coast standards, that may not be impressive but in California that probably gets you a historic permit of sorts. The building itself is actually old, dating back to 1899 if i'm not mistaken. I encountered this location as I passed by on the north side of Union street, first thinking I had spotted a dimly lit and quaint restaurant. Out front there's a row of trees, their leaves partially obscuring, to charming effect, the monolithic Starbucks Coffee lettering on the upper ledge of the front interior. The entrance felt profound, an open space with beautifully worn wooden tiles leading to the counter. You can't help but look up at the vintage features of the ceiling--opaque lights hanging from an ornate ceiling base and grayish-blue square ceiling tiles with a silky matte finish. Leather seats can be found in the front, with a view of bustling Union street, and in the back, with quick access to restrooms. On the left side of the space, there's a long communal wooden table with seating for up to twelve, just one short of a miracle. Inspired souls work quietly on their school work and resumes, and presumably some are writing their Yelp reviews. The table faces a ribbed textured royal blue wall framed by dark brown wooden panels. Overall, an amazing experience. You know, the iced coffee with Hazelnut favoring wasn't too bad either. read more

Great Starbucks And great staff I forgot my bag with lap top and they saved it for me When I came back they gave it back to me I am so so happy Soy chai was very good too read more

Avoid at all costs. Completely unpredictable as to whether you will get your order and when. Mobile orders are never ready within 10 minutes of when they say they will be and a lot of the time they're ever made at all. read more

I wanted to like this location, since it's on Union St. and has a sunny and bright outlook. I've been frequenting it this summer, but probably no more. Not that they care... - Don't ask for your free Iced tea, iced coffee, or hot brewed coffee as a refill on your purchased drink if you stay in the store - they simply refuse to honor Starbucks refill policy, which is "free refills to Starbucks Rewards members - regardless of original beverage purchased - if you stay in the store - and pay with your registered card". Further more, they refuse to read it off their own website if offered! - One of the restrooms is closed as "non-working, to be fixed real soon", not sure if that note is a permanent fixture or what, since it's been there three weeks ago as well as today. Another restroom doesn't have any toilet paper in it, nor paper towels, and they didn't bother to stock it up in about an hour and a half that I've been there on Saturday afternoon. - People are smoking in front of this location constantly and there's no escape: they stand around the corner and just by the doors, blowing the smoke in and around. They leave burning cigarette butts on top of mail distribution box while running in, throw used butts on the ground when they are done smoking, etc. Theres is no not-smoking sign displayed on the door that I could see and point it out. My companion has asthma and almost got into an asthma attack before we realized what was going on and rushed out of there. read more

Decently sized Starbucks with limited seating on Union and Laguna. What meets the eye is the well designed interior - wooden walls, dark themed. Toilet is accessible without key/pin, no seating outside. Outlets can be found to your left when you enter the store. Good luck finding seating - the few chairs/sofas are always taken. read more