I've been coming here for years and have consistently had a great experience with the staff. The drinks are always excellent, and if there's ever a misunderstanding, the team is more than happy to remake your drink and make things right. Great customer service every time. read more

An otherwise typical Starbucks in terms of menu with a somewhat unique physical layout in that a narrow corridor connects the counter where you order to a small indoor seating space and a larger, outdoor covered patio. Service can vary depending on the patron to staff ratio on any given day. Parking can be a challenge given its location in the perennially busy Pacific Highlands Ranch shopping center, but that's also what makes it so convenient to get your drink on in the midst of running errands! read more

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I don't usually come to this Starbucks, but I got a Venti Cafe Latte with Almond Milk. I've been ordering this for years. This time, it tasted off... like watery or something. It was about $6. I had to unfortunately throw it out and make my own latte at home :/ read more

This location is always busy. No matter when you come there is always a wait. That's our experience at least. We have come on weekends and non peak times but there is always a long line or a long wait for mobile orders. This Starbucks is located in the Pacific Highlands Shopping Center with Trader Joe's, Nothing Bundt Cakes, and Luna Grill, among others. One time we came when the school let out, and traffic was the worse since some people park in the shopping center to pick up their kids at Cathedral. Nonetheless, pack your patience while you visit this location. The space is somewhat small both inside and outside and there's ample parking in the shopping center. read more

You must explain how you want your drink. Service is great! Loved the positive attitude. Great place to read.

The new reno is a success if the idea is to move them in and out quick. It is clearly designed to get you in and out by literally making it not an inviting place to sit, relax, visit with a friend, or do some work. The very back end of this new layout, which used to be the main hang out area, is coldish now with cheap cafeteria like tables (2). It feels like an afterthought of space. I was there today and stood in line for 5 min to place an order with NO ONE coming to take our order. I followed another customer, and left with them. I am a tea drinker so I can walk to Panera, get a less expensive tea, with much better service, packages of sweetner available to me, than hassle with waiting in line at Starbucks to order. There is something wrong with a business model when a person(s) right in front of you has to wait, their drinks dont take a priority (they should because they are there) and get less service than someone on an app ordering. It has increasingly gotten worse with SB. Sometimes you want to order in person, and not use an app. Starbucks used to create a sense of community. More and more, they are drive-through and mobile order focus, and less of a place to vibe and hang to meet a friend for a quick chat. It feels cold. This new reno- model at this location seems to be designed so that the Mobile order is King. There are 2 chairs in the front half of the store. TWO. Lastly, Dear Starbucks (all locations), the pandemic is over. Can you please put your sugar options, coco sprinkles, and cinnamon shakers back out. It is so time-consuming to have to ask a busy barista for a pack of something. Is Starbucks being covid fearful, lazy, or too financial frugal by not returning this back for consumption? The end result is not consumer friendly. Yes, I could and do ask for one packet to be put in my drink. But, they often forget, put too much, too little, or use syrup when I dont want any syrup sweetner. Regardless...it has changed and not for the better, sadly. Not a fan. If you want a chill coffee house vibe try Birdrock coffee further down the way off the 56. read more

One of the best Starbucks locations in town! The staff here are always friendly and efficient, even during busy hours. My drink was made perfectly--just the right balance of flavor and temperature. The store is clean, has plenty of seating, and the ambiance is calm and inviting, making it a great place to work or relax. Highly recommend this location if you're in the area! read more

Starbucks - Perfect vibes and even better coffee. This spot never misses! - Coffee & Tea Near Me - San Diego, California

Great location and friendly baristas. Our drinks were great, nothing special but made just how we asked and like them. A very nice Starbucks and wasn't too crowded when we went in either. read more

This place is BUSY but they are so great at managing. Daniel is so nice and runs the mobile order section like a king. You guys are killing it. read more

The after school crowd was managed well by the young woman at the cash register. This poor review is for the lack of acknowledgment to fulfill an order after ten minutes, by a "barista." As the youngest of the group of employees working, perhaps customer service experience was lacking. read more

Wish they had a drive thru. Parking is easy though. The baristas work hard and are friendly. I'll be back for sure. read more

Starbucks - Perfect for a rainy day - Coffee & Tea Near Me - San Diego, California

Wow, what amazing service. Nina and Max made my day and my drink excellent. Starbucks is lucky to have employees like the two of them. Store was neat and tidy. The overall happiness given to me during my visit was awesome. Thanks. read more

Starbucks - Amazing employees. - Coffee & Tea Near Me - San Diego, California

I have been coming to this store for 6 years. Take note of the following facts: A lot of the one star reviews are from years ago. Next, understand that this store is in an upscale neighborhood filled with spoiled high school brats who feel they are entitled to boss around and rush the employees because they are "late for class." Then, they go online and write a negative review because their drink wasn't handed to them instantly despite 30 others waiting for drinks. Overall this is a good store with hardworking young employees. Special shout out to Kim who always greets me by name and fully understands my brownie addiction. I will continue to visit for years to come. read more

This is my neighborhood Starbucks!! It is a popular spot for locals who live nearby. Location/ambiance: In the heart of Carmel Valley and conveniently located at the Village at Pacific Highlands center. It is near other businesses that I visit often such as Trader Joe's, Serenity, and Rite Aid. There is also a Crunch gym walking distance from here. There are many restaurants nearby and it's a nice community. Parking can be hectic and challenging during morning rush hour. Many students hang out here and it's an easy grab n go spot for those on the way to work. I recommend coming off peak hours if you want to avoid the crowds and parking. The interior is nice, cozy, and clean. I always see people working on their laptops or conversating in groups. I like how they have two entrances. There are straws and napkins by the pick-up window on one end. I recommend having another section for those to avoid a large crowd of people at one section of the store. There is seating indoors and outdoors. Customer Service/ordering process: Customer service is a hit or miss. Sometimes they greet you, but most times they seem so busy and preoccupied with orders they really don't take the time to say anything to you. I do always say "thank you" regardless and that's when I usually get a response. I usually order through their mobile app so it's super convenient. You get to customize your order and it saves time. They usually always get my order right, but a few times they have forgotten my cinnamon dust topping. Not that big of a deal since it's free, but it can get annoying. Their Americano and pump of chai with oat milk and cinnamon powder is my go-to drink! I really enjoy the flavor combinations and it's decently priced for a venti cup. I have had their nitro cold brew but it's really not my cup of tea. I guess I prefer warm drinks in the morning. It's never a long wait when I order through the app so I highly recommend doing that. They have great offers and rewards which is also great if you're a regular ! Tipping is also available through the app. All in all, I don't have that many complaints and I am pretty happy with the quality of coffee I get. There are improvements that can be made just like any business. Hopefully, they can rectify those. I really enjoy coming here on my morning commute. read more

Starbucks - Morning pick me up - Coffee & Tea Near Me - San Diego, California

I love it here!!!! Everyone's so nice they're so quick and there's a chorus of "welcomeeeeee" when I walk in AMAZING!

New look since we were last here a few months back. Modern but preferred old look, and it was definitely much more spacious. The restroom is located in the middle of the place, which has two entrances... kind of an odd layout and just oddlike. I had to walk past it to get to the order counter. I was taking a pic when it came to my order... "New" girl said she didn't want me taking pic... that's strange. There's no such sign on the door. That's like me asking you not to record me in the establishment. OK. Odd again. Told her I was a yelper... she just says ok... anyway. Won't a make a molehill out of an anthill. It looked quite chaotic behind the counter ... music wasn't my type(and I like all kinds) - too jazzy-ish. Didn't hear my name called so I walked over and seen coffee was there.. so definitely too loud music or staff didn't say loud enough. Sat down, tasted coffee, I almost spit it out.. as it tasted like iced watery coffee. Again, back to "new" girl who said told me the ingredients are all in there... apparently not.. I know coffee, and I know if it's flavored coffee... it was not. I asked for more syrup instead of opting for her to " remake" my drink... which i NEVER let any place remake my order. Few pumps later, Apple cider macchiato..amazing delicious. Never thought Apple cider and coffee would be yummy So,after all this... definitely 2.5 stars read more

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The worst starbucks Ive ever been, extremely rude with me and other customers, sad that this place its going this way, used to love to come to this place before work but you guys are probably never gonna see me again! Poor service, unethical. read more

Quick & friendly staff members - Cute, Clean & cozy location-Located on a busy area...ample seating inside

Decent service at this location, but the drink accuracy can be hit or miss. The restrooms are often dirty or not stocked. There is plenty of seating (inside and outside) but because of how close it is to multiple schools and being located in a plaza of sorts, it can get pretty crowded and loud. read more

i ordered "light ice" btw... the ice is all the way up to the line which is pretty insane considering i paid like 7 bucks for this like i just feel like the workers dont gaf and js do stuff like this bc my order was slightly customized with like a couple less pumps of chai and some extra cinnamon, this just seems so unnecessary read more

Starbucks - its literally filling the entire cup - Coffee & Tea Near Me - San Diego, California

Bella and Gabe are the worst. This is the second time that they have talked about what I order, which is a simple tea. Here's a tip Gabe, if you're talking about a customer at least make sure you're whispering and not have your coworker and you both turn and look right at me after you talk about my order. I don't understand why you cared enough to make a comment? read more

Staff can be rude and drinks are a hit or miss. I used to love coming here because it was close to work but I think I'll drive further to a different location next time lol. read more

Quick service and decent drinks! This Starbucks location is located in the Village, with lots of restaurants and stores. This location is really convenient and the service is friendly. Drinks are well-made and this place is also not too bad for studying (can get loud at certain times). I don't have major issues here, as sometimes the drink is not filled all the way. Otherwise, great location to stop by for a yummy drink. This place is also right next to CCA which is convenient if you attend high school there. Mobile ordering also adds to the convenience factor which is nice. Lovely coffee spot! The hot breakfast and pastries are also nice as well. read more

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Fast, good service. I come here all the time and don't have any issues. Parking is fine.

Absolutely disgusting place. The coffee I ordered took forever to make and they had to remake it anyway. There was garbage piled up on the service counter and around it on the floor and also garbage on the pickup counter. The baristas were looking at this but were not bothered. When I brought it to their attention, one of the girls said "yeah, it's from the morning rush". Never mind it was past 1pm on Saturday. read more

Starbucks - Filthy service counter - Coffee & Tea Near Me - San Diego, California

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I had the opportunity to try the Blond Espresso in the form of a cappuccino from this Starbucks. The Blonde Espresso certainly was on the lighter side, but it did offer some good flavors, but most of all, it was quite smooth and said, "see ya later bitterness." In addition to the quality of the espresso, the manner in which it was made was very good as well. The ratio to espresso and steamed milk was just right. Service at the counter was amiable and quite knowledgeable which I learned when making inquiries regarding the Blond Espresso. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

I used to love Starbucks but they continue to make that impossible. Years of rapidly higher prices I tolerated but the quality has gone down both for the drinks and the pastries. Take one look at that factory croissant and you should leave. And why does no Starbucks have the blueberry muffin on mobile ordering but then have them in the store. Nationally Starbucks cites inflation on core products to be behind price increases but yet other coffee places I frequent are a few dollars less for a latte or flat white (such as Paris Baguette) and they do not even have the purchasing power of Starbucks. read more

Came in on a sunday to get a egg sandwich and refresher. It was packed to say the least and only two employees were working. "Sun" the employee making drinks was killing it! Just put his head down and went to work. Not much good to say about the speed of the other employee. read more

It felt surreal to finally step into this brand new Starbucks earlier today. Sis and I have been anticipating this opening for awhile so it felt awesome to see their STARBUCKS NOW OPEN sign. I don't know the name of this shopping mall but it's the brand new one with the Trader Joe's being built close by. I think Starbucks is the only current functioning tenant in this strip mall. The interior was clean, modern, and best part - smelled brand new. I swear it smells like a new car when you buy one. You know that scent right - like the smell of new money or something. Ok I gotta stop geeking out about scents right now. There appeared to be plenty of tables and I did see maybe 2 outdoor tables as well. The baristas were friendly and helpful. I asked for their address and they said the 5980 Village Way won't appear on any maps as of the moment (maybe b/c their location is in an uncompleted shopping mall). So check out this Starbucks and if you're lucky make sure to get a sniff of the brand new-ness of this store :) read more

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starbucks has a "starbucks card" service, once you enter this "card" service, you will always leave some money in their "card" unless you call the customer service to get a refund. So the way it works is that, say you ordered $5.50 of food, and your starbucks card has $5, it will force you to reload a minimum of $10 to have enough fund to pay $5.50. After you pay this one, you will have $9.50 remaining in your card. It does not allow you to pay $5 from starbucks card, and rest of $0.50 from your regular credit card. neither does it allow you to load $0.50. The reload amount has to be their designated whole dollar amount, like $10, $20, $25 etc. It was designed so that you can never have a zero balance and never be able to use it up. It was quite a nasty design. I was quite annoyed by it and eventually learned that I can call customer service to refund the balance. I was tricked into this card thing. One time I ordered some food but they ran out of it, so they suggested to refund it to my starbucks account. I agreed, and later realized I was trapped in using their card forever. read more

Such friendly staff. Not too busy most of the time I come in which is good because of Covid. They have everything spaced out. They are fairly quick with orders, parking is easy. Typical Starbucks items. read more

I've been coming here for 5 years now and I've always received excellent service! The workers are always kind even when they're busy. Today the sbux app charged me for my order but never actually placed it. I explained what happened and the worker made my order anyways even though it never went through-- so kind and made my day! Please note there are four schools within walking distance so from 7:30-8:30 they are extremely busy so orders may take longer than described on app but usually i get my order on time. Food and drinks always come out correctly and if not they will happily fix it. read more

This place is horrible. They were late with half our order by like 45 minutes just awful. Never again at the Starbucks.

This is the worst Place to get your coffee - this location in particular! They NEVER get your mobile order right - like NEVER!!!! This is my neighborhood Starbucks so I was try to stay local but time and time again this place reminds me why I rather drive to a different location or different coffee shop over all . The manager doesn't have any knowledge of how the team is performing in regards to service and quality . These drinks are awful !!!! So much money for a cup of joe and to not ever get what we paid for is just unacceptable!!! I'm serious when I say don't visit this location it's horrible!!!! read more

This place didn't have terrible drinks. I wasn't going to write a damn review but what the cashier/ barista did pissed me off. This is my second time coming in today and I don't know what kind of mistake I made to make the barista to treated me terribly. The first time I came in I bought a very berry hibiscus that I finished rather very quickly, and so because I knew I was going to stay for a while, I asked the same barista that pissed me off today for an iced water. He just gave me a long glance and before he gave me the water he tells me "you forgot the word please" wtf. I just shrugged it off. Coming in today I just wanted to get my work done and move on with my day, but this effing barista ruins my day. This is how the order went: I ordered a tall caramel macchiato, give him my name, and proceed to pay. But when he writes my name, he quickly goes to a machine. I don't know why he did that, and he definitely rushes my drink. When I get my drink, I sit down and realized he misspelled it. Now I know Starbucks is notorious for misspelling names, but he wrote very subtly "devil" on my cup instead of "David". Idk Starbucks, train your employees better. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

No one greeted me when I walked in , I stood at the register for a few minutes and no one said anything to me, a woman named Sammy I think eventually helped me but she was not very nice and kinda had a bad attitude and really seemed like she didn't want to help and or be there , they gave me my coffee in the wrong size as well but that's fine, just wish the customer service was better, I get it it's probably frustrating working in a high traffic area, especially dealing with kids and complicated drinks, but I just felt uncomfortable read more

I love having a Starbucks in this location! The staff here is friendly the shop is very clean and new! I love to sit outside on the patio and enjoy the nice weather. Since this location just a opened, I am not sure how crowded it will get in the summer, but during the school year this place is crawling with high school students. This isn't necessarily a bad thing, it just gets a little loud and the line can be long around 2:30-3:00pm. I try to avoid going during this time of day. read more

Starbucks - Mini frap in birthday cake! - Coffee & Tea Near Me - San Diego, California

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Love SB and its walking distance from Home! There r seating outside to enjoyed the village sceneries. The atmosphere is very quint with lovely music in the background. Can't bet that! read more

Starbucks - Coffee & Tea Near Me - San Diego, California

This was the worst customer service experience I ever had a Starbucks and for that I'll never return to this location. As my 2 teenage kids and I were ordering the young lady at the register was obviously irritated/mad like she really didn't want to work. She kept rolling her eyes and rudely snapped back comments after each of our order. She asks for my name I said "Melissa", after waiting 10 mins them realized she put our order under "Michael." Then we asked the barista for 2 straws, he's literally in arms length of us, he doesn't say a word glares at us and throws the straws on the counter and turns away. Just rude staff all around. read more

Have to wait 10m just to get a food item. Bad experience if you go here be prepared..