I love Starbucks, but this was easily one of the worst experiences I've had at one. We were driving to Washington, DC on a Sunday evening and stopped in to order three drinks. As soon as we walked in, it was obvious the three employees did not want customers there. The floor had just been mopped and was still very wet, so I politely asked if they were already closed. No one answered. They just stared at me. The only response I got was from another customer, who told us they were still open for another two hours. When I walked up to place our order, the employee at the register simply stood there with both hands on the counter, staring at me without saying a word or even greeting us. It honestly felt like we were inconveniencing them by ordering. I also asked for the restroom code and was completely ignored. Thankfully, another employee stepped in and gave it to me. The drinks were fine, but customer service is a huge part of the Starbucks experience, and this location completely missed the mark. I genuinely love Starbucks and visit often, but there are too many other locations to choose from to have to ever endure that experience again. I suggest keep driving. read more

The only coffee shop open this early in the morning, so I'm back to this Starbucks for a couple of hours. The store opened on time (I walked in at 5:35 am) and there is plenty of parking. Inside, clean and tidy. The crew was busy doing their setup for the day - not much chatter at all. I was here for at least an hour before another customer stepped inside so it was quiet. And then when people did start arriving, the scraping chairs on the floor was annoying enough that it was time to go. There are plenty of seats and the power outlets are nearby. Wifi worked well and my Blonde Roast coffee was just fine. [Review 940 of 2024 - 3605 in North Carolina - 21969 overall] read more

See all

I was very cold this morning so I decided to start this season off right with my peppermint hot chocolate which I always get to feel Christmasy The staff is very friendly and the store is small which is love a cozy little coffee shop personally. I recommend this store if you are in the area read more

See all

I came at 11 and it was pretty busy. The drive thru line was long and there were 6 people waiting on their orders. Good thing I put in a mobile order before getting there. When I walked in, I saw one drink at the pickup counter. I didn't think it was mine since the estimated time was 3 minutes later than my arrival time. When they called my name, it said drink 2 of 2. So then I looked at the one on the counter and it was mine. I assumed there were letters of the alphabet at the pickup counter to help them stay organized. But my first drink wasn't at the "P", so I guess they're not using it for that reason. The Starbucks is located in a small area with a few other shops so the parking lot is pretty small and gets a little congested. If there's no parking left, there is an O'Charley's across the street with lots of spots. read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Salisbury, North Carolina

See all

Welcome to "Char-bucks"! Some of the worst cold brew I've ever had. Make sure to skip this place when you're traveling through. There are way better places out there. read more

The service was great, but the chai lattes were not the best.. I asked them to remake it and they did and it still wasn't the best. I've never had a problem with chai tasting the way it did. Customer service was great and the workers were kind, maybe just need to work on the beverage making.. read more

Filthy Starbucks. Everything all over counters, doors all dirty, no soap in bathroom , no toilet paper in bathroom. Trash overflowing everywhere. When food was opened and I asked why they were defensive they said it happnends sometimes and it's safe but they still wouldn't eat it. read more

See all

Was there yesterday and my favorite barista is back! She was kind enough to come over and say Hello. She said she's not on the floor yet, she's retraining? I'm glad. She always gets my order correct, is always nice and pleasant. The other baristas should take notes from her. Been going to this Starbucks for 8 years and it's good when the good employees give good service. read more

Lots of attitude from the employees today, i was waiting on my mobile order, that was made fun of by the manager on duty for having caramel and unsweetened vanilla due to my espresso always being burnt taking pictures and all, and watched the lady at the window roll her eyes and very loudly complained about the attitude of a customer at the window, curse words were used and the lobby was full of customers including children. i never seem to have a good experience at this location but i had a gift card i wanted to use. improve your management team and base employees attitudes and im sure your 2 star rating would improve drastically. read more

Terrible service and not worth the effort. Waited over 30 minutes for a grande lemonade. Not even a refresher. Just a lemonade. Asked about it twice and was told they were working on it. Eventually asked for a refund. Apparently they put delivery orders over in-cafe orders, even when drivers weren't there. When I did ask for the refund, one of the employees very rudely stated they were slammed and I needed to wait 10 more minutes and it would be ready. This employee was wearing a grey four leaf clover hat, but no name tag, I guess so reviewers can't identify him. I would just avoid this place if at all possible. read more

The coffee we had was good but I feel their prices are high. Also they don't offer Senior or Veteran Discount ( Except on Veterans Day )

They take their mobile orders very seriously. If you get there too soon they will make it known. I don't get it either what's the difference between a mobile order and ordering there and waiting for it. Anyways always attitude there. If you don't like your job just get a new one. read more

We tried the White Chocolate Peppermint mocha frappe and was hooked immediately, this is a deliciously good drink. You can tell the quality of a place by looking at the length of the drive thru line. Long lines means this place makes good coffees. read more

I don't think I have ever really had a bad experience or coffee from a Starbucks but Sunday was a first. I will give them 2 stars simply because I do love the coffee but this Starbucks in Salisbury was horrible. The order was placed for two tall non fat lattes. Not a complicated order. Twenty minutes came and passed with customers everywhere waiting. There were 4 employees working- 3 making orders and one taking orders. Our order somehow got lost. After 20 minutes I asked the lady taking the Order if perhaps she could check on my order. I got questioned as to my receipt (so glad I had said yes when asked if I wanted it) . So I presented it - pointing out the time the order was placed ... she promptly asked the coffee guy if he had my order - and that's where it really went down hill. He took my receipt and made 3 more orders before mine. Then when I asked the lady for my receipt... it was gone ... we paid with a gift card which showed the balance on the receipt so that was the reason I wanted it ... but it was gone . The other reason I would give this particular Starbucks a two star was the store itself. The place was not well kept- the ladies bathroom was atrocious ... all the way to the seat on the toilet was broke and I mean part of the seat was literally missing ... It was a bad experience - Not good for a Starbucks. read more

Starbucks - Coffee & Tea Near Me - Salisbury, North Carolina

One of the most disgusting Starbucks I've ever been to. No toilet paper and no paper towels. It was nice that there was a display of paper napkins on the baby changer to be used as toilet paper and hand towels. Save your time and keep going to Charlotte. read more

Starbucks - Coffee & Tea Near Me - Salisbury, North Carolina

I love that this Starbucks has a drive-thru! I always stop in here on any trip that takes me up I-85 N. Thankfully, any time of day that I come through, the drive-thru is never busy. The staff is always pleasant & I get my coffee/beverage in no time. Parking is somewhat limited if you are trying to go into the store. read more

Just stopped in for a coffee and breakfast to go. The staff was super friendly and energetic, service was prompt and bathrooms were clean! Definitely a win in my book! read more

Orderd a drink hot and it was cold. Label was turned and hard to read. When we did get the drinks (after30) min they were not what we ordered. I the past they have closed the cafe making it impossible to get online orders. Normally it is worth it but today it wasn't. read more

Starbucks - This is the (same drink) but they tasted differently and looked different I am very disappointed and will not go back - Coffee & Tea Near Me - Salisbury, North Carolina

Very slow drive thru. They need to visit a few chick fil a stores and see how it's done there

Pretty rude.. legit didn't even say hello when we walked up to the counter.. just an immediate "what do you want". No personality or professionalism. Please learn how to talk to your customers, makes Starbucks an unenjoyable experience!! read more

Whenever I'm traveling to and from Charlotte in this direction, I typically make a stop here. They have very clean bathrooms and they make a quick beverage. The store itself is like a basic Starbucks with retail lining the walls. There are usually lots of people doing work when I have popped in. If, however, you don't need to use the bathroom they have a convenient drive-thru. Yay for free wifi and a reliable Starbucks! read more

20 min wait for a extra hot, large peppermint mocha. I received a luke warm latte that was missing peppermint for $9. Proof if more was needed that Starbucks is going downhill fast. read more

My biggest issue is I ordered a coffee and they guy at the register, who had nothing else to do, puts my order in the barista line of orders? Come on man. This is the only location I've ever had that happen. The difference is 15 seconds vs 5 minutes. The cashier person should fulfill regular coffee orders. Neither person was friendly, and to top it off the barista didn't get the order right. read more

Slowest drive through I've ever been in , could have watched a whole football game while waiting for 2 drinks. Do these people not know how to stir ingredients, chick fil a is right beside them and they can't take notes I guess read more

I was in earlier today and ordered two cake pops with my drink, the cake pops had melted cheese on the sides from sitting with the other foods inside the case I'm assuming. But when we asked for a different one the lady at the window had an attitude towards us and was rude with her expressions. But in all fairness the second lady that brought us the new cake pop was very helpful and friendly. read more

Cafe is ALWAYS closed. I will try avoid this location in the future as almost every time I've been here the past 2 years you cannot go inside and the drive through is ridiculous. Hard to pass by too when you have already placed a mobile order. read more

One of the best Iv been to! The wait time was long but only due to popularity. The staff was completely accommodating, super kind, fast service, and never made me feel awkward with my strange order (iced London fog latte with a a side cup of whip) like most do at other locations! Haha! I was very impressed by their cheery spirits and gentle words. It was a balm on my heart after a long week! read more

If you want to receive something completely different from what you ordered and want your hairs to turn gray from the wait of that incorrect order, then by all means visit this spot. read more

I thought a Starbucks Coffee would be good start to the day, unfortunately that was ruined by an unprofessional team member yelling at me and being rude simply because my diesel work vehicle is slightly louder than the typical car coming to the window. I always shut my truck off to order I didn't know it would such an issue to leave it running while I paid... Honestly don't even want to drink this cup of coffee anymore! read more

I tried to give this place one last chance and they failed again. Stopped for a basic grande blonde roast with almond milk. Sat in the drive through (AGAIN) for 15-20 minutes. Finally got my coffee, get back on the highway, take my first sip and it's.....COLD!!! $5 wasted on cold hot coffee read more

The temperature inside the store is set so cold and the female workers are talking and laughing so loud. No wonder there are so many seats available. read more

Absolutely EVERY TIME I stop at this Starbucks my order gets messed up! Whether it's several drinks or just 1. It never fails! And the best part is that they behave like it's not their fault. It's great when they show you the receipt and you say, "yes that's what I ordered" and it still takes them 10 more minutes to give you the order! They have more than enough people working but they have difficulty getting the drinks out with any speed whatsoever. There always seems to be confusion and customers that are annoyed with the staffs' inability to execute. Suggestion....WRITE THE PERSON'S NAME ON THEIR DRINK! You will cut down on 75% of the confusion! The remaining 25% of the problem is just laziness! I'm out...never stopping here again. It's not worth the aggravation! P.S. I gave 2 stars because when you finally do get the right drink, it tastes exactly the way it should. read more

Bad location and bad layout for parking & drive-thru. I wanted to park and go in but the parking lot was full, so I decided to go through the drive-thru. I was stuck in line for over 20min ("stuck" because the building is on one side and a median/rail/etc is on the other side so there's no way out). Once I finally got up to the window, the barista said what drink I ordered to confirm. I replied "yes" but I guess she didn't hear or something, so she yelled it again at me very rudely. No apology the long wait, didn't try to be nice about it, nothing. Instead I got my drink shoved in my face and not even a "thanks" or "have a nice day" as I drove away. read more

Well I can see why the ratings are so low and I haven't even read them. We decided to stop here on the way to Raleigh for coffee and a bathroom break. I ordered the new Cascara Latte and my partner a Caramel Frapp with a shot of expresso- nothing major. I had considered ordering from the case but they literally has items laying on the bottom of it. Like not properly displayed. It looked like the onion peels that slough off and fall to the bottom of the vegetable tray in the refrigerator. No thanks. Our cashier was really nice and eagerly explained what the Cascara was however our barista was a different story. My drink came up first and after she slammed and slid it over, the drink spilled out down the sides and onto the counter. I asked for a napkin to wipe off the cup (because after looking around for one and not finding any stocked, it seemed the next most logical thing to do) but I was ignored. While she was making the frapp this woman literally started slamming the blender and making growling noises! In bewilderment we stood and waited patiently for the next drink and then she starts yelling and growling into the headset?! The other staff seemed just as confused and mouthed "I'm sorry" to me. Next thing I know, she yells to some unidentified person for them to tell someone (I'm assuming a manager) "I NEED MY 30!!" Like...as in your lunch break?! Um....yeah no. I have never had an encounter like that at a Starbucks. Not interested in returning with ratings like this. read more

I wish I knew the guy's name that took care of us this time because this barrista - if you call a man barrista or is he called barristo - who knows - not me! At any rate - this guy made the best vanilla chai latte and as we took our first sip and commented on the sweetness - he said, "You should ask for no water next time and it will even be better." He informed us that the way we got it this time was half water half milk - and with all milk it will be creamier, spicier and sweeter - we will go back tomorrow and let you know. The place wasn't that busy, clean, plenty of parking and obviously great service and friendly! read more

I join the Zero stars group. The only reason this place stays in business is because of its location off the highway. Bad service and bad drinks. Don't place a mobile order. You won't be able to get the barista's attention to get it. Going through the line is actually faster. read more

Starbucks - Supposed to be a Venti Caramel Macchiato. :/ - Coffee & Tea Near Me - Salisbury, North Carolina

Not so great. Like a lot of those Starbucks in the hinterlands, it's not kept up well. I stop there fairly often because it's a good stop before hitting Charlotte for meetings. However it's pretty dirty usually and the restroom declines bit-by-bit every time. I remember when the place was new. It ain't new anymore. This week I made a stop off the interstate and they were out of bananas for their smoothies. Evidently every flavor whether strawberry or mango requires bananas. Fair enough. "Why don't you guys go buy some bananas?" "Oh we can't do that, we have special bananas that are stamped and shipped in." Hmmm... Guy wasn't too interested in fixing this or much of anything really. Not a big deal but as other reviews noted the location is in a difficult spot. I suspect everyone that has been here knows exactly what I'm talking about. Getting back out is very nearly a nightmare. It's a convoluted way back around to a road that is nearly always backed from the light. Stop here if you have to have a Starbucks coffee fix but don't count on much more. read more

I have had a variety of experiences here so I will give it a 3 star rating. Some staff are friendly and remember you (basically because I come in almost daily), while others act like you are bothering them to come in and order. Drinks are fairly consistently good. I think staff do not put out new mugs/tumblers and keep to resale themselves. I have to travel 30min to another store to get new ones when they come out. VERY slow drive thru!!! **be aware the drive they is a very tight turn for big trucks like an F250** read more

Warm greeting, coffee served quickly, lots of seating and a nice quiet environment to spend an hour out of the office on the way to a meeting. Great team of employees working well together. Really like this Starbucks, I use it as a stopping off point on the way to the western part of the state. Restrooms are also always clean and sparkly. read more

My sister stopped by here for a drink & went through the convenient drive thru. The trip was very short, the drive thru person was competent and my sister liked her drink. It's worth the visit though it is located in a huge area of various food places & is probably very crowded at the wrong time of day. read more