Came here w friends for some coffee, it was around 11am on a weekday and it was quite busy. Almost no seats busy but as time progressed the quieter it got which was nice! We got to talking with the manager and district manager which was fun. Its in a prime location near restaurants, gym, grocery store. Missing star because coffee shelves were empty, and not their fault but it was sooo busy couldnt hear myself. Try to come off peak, worth it if you need study time! read more

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Always clean, customer service could be better. Had to wait a few times for them to take my order, when i was the only one waiting.

Morning coffee smells so good from Starbucks! And service is friendlier than before, very nice touch of customer appreciation message on every single cup that I received today!! Ambiance is a full house and happy customers inside this store!!! read more

Starbucks - Very nice touch of customer appreciation!! - Coffee & Tea Near Me - Rowland Heights, California

Thank you to amazing staff. We been coming the past couple days to this location because of bridal party. They agreed a custom cup for my little sister that made her day. We definitely highly recommend this place. The staff is amazing. read more

Starbucks - Coffee & Tea Near Me - Rowland Heights, California

Come to this store every other day, great service. Spoke to a worker about the foul smell in the bathroom, been in to use it while waiting for a drink and it smells heavily of feces, seems this is has been a problem for the last week or two. Doesn't seem it has been rectified. My next call will be corporate. Very curious if this is a Health issue....? read more

I love this location. The morning crew is the best. They're so friendly, my coffee is always ready when I walk in. The ambience is so cozy. I get old coffee shop vibes and I am here for it. read more

Always a wonderful experience! They have excellent customer service! I don't recall any bad service. I've been coming here since this starbucks opened (many many years ago). My fave is that I don't even need to tell them how to customize my drink, they spoil me so much when I actually need to say my order I forget my own customization lol. I've gotten to know most of the morning staff, they come and go but I will never forget most of the ones I met. Today I asked for a pupoccino and Eric put a lid and personalized it, adorable! Other stores they just put in a tiny lil' cup. read more

Starbucks - Pup cup for my Bailey. - Coffee & Tea Near Me - Rowland Heights, California

Not drive thru location, but they take good care of you. Thank God the shopping center fixed that huge pothole (it's only been 15 years). Some of the regular staff moved over to the new location near Banana Bay, but they all still great you by name and make eye contact. This is home-base for any early morning trip, start of the work day, or end of day pick me up. I am pretty simple coffee drinker, and they always have my Grande Pike hot and ready to go. Although the apple crisp macchiato did seduce me for a while. read more

I order Starbucks every morning without fail. I always order a Venti Iced Green Tea with five Stevias. This is the ultimate thirst or dehydration station - the iced green tea, i mean, very specifically. I also always order their Steel Cut Oatmeal, so healthy and so good. Some people really hate Oatmeal, butI love it, so... I win. Anyhow, my Wife orders either a Hot Chai ora Hot Mocha and egg bites with Sriracha cause. She gets those every single morning. Starbucks is apparently so controversial-I had no idea. People just WILL NOT G THERE because of a belief system that has no bearing on them. I like to trick these smug b@$t@rd$ into drinking it at home with our espresso machine - we always buy our beans from Starbucks and when I take their Coffee or complex drink to these fools, they are all like omg this is so good, what kind of fancy espresso machine do you have(?)...I get up and grab the beans that say STARBUCKS B1TCH, it doesn't say b1tch. And I'm all like, it's not the machine you $tupid FUC*, it's the beans, yes, from Starbucks. I couldn't care less about the issues, I will never not drink Starbucks. read more

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This is a really nice location and have been coming here for the past 2 months but I can't help but to notice that whenever I come here, the baristas don't speak to me when I come in. Instead they stare at me the entire time I'm there. It makes me extremely uncomfortable given that I observe that everyone else that comes through the door gets a greeting a smile regardless of a rush or not. Whenever I go the counter to place an order, I can visibly see them ignoring me as they cut side glances at me. I love Starbucks but this location makes me feel discriminated against and unwelcome. Today on 1/01/26 I was approached after being in the coffee shop for over 2 hours and was told that I needed to make a purchase in order to be inside. This is alarming because there were 2 Chinese men with a little girl that walked in, didn't place an order, sat across from me, and I noticed that no one approached them. About an hour after being approached, 2 cops show up and explained I had had to leave. I have escalated this to corporate to raise awareness because this experience doesn't sit well with me. I feel targeted, discriminated against and getting the police involved was extremely unnecessary. read more

Honestly the service is always bad here, and the coffee even worse...they literally ignore you when you walk in for a mobile order

We stopped by for a coffee and a free drink. I am always looking for a good deal. We ordered the frappuccino caramel ribbon crunch which in turn came with free pineapple, passionfuit Refresher.That Carmel ribbon crunch taste like a candy bar.Very delicious but as for the refresher it was not to my liking.I love everything pineapple this just didn't hit the mark. The service was friendly and courteous.In no time we had our drinks. This establishment is kinda small, few tables inside and out compared to others.The parking lot is big with the handicap stalls right at the front entrance. read more

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Came by to pick up some drinks and use mobile order so that our service would be quicker. However, we ended up waiting 20 minutes over the estimated time on the mobile app. There are a few tables to hang around. However, the entrance is quite small, so you may need to walk around to find it. Overall drinks are as usual. read more

We get great service every time we are here. It's amazing how friendly and attentive employees can be. The location has ample parking. Once inside there are plenty of seats set in a clean Starbucks decor. On Christmas afternoon they were swamped and the girl at the cashier was quick to take the array of crazy orders. The baristas were knocking out the drinks quicker than I can type this review. The elves at Santas workshop wouldn't be able to keep up. Our drinks were served as ordered...great job everyone !!! read more

My dad had purchased a chestnut praline and caramel brulee latte, but was sad when he noticed the cups were half full. I called this location and told an employee named Steven over the phone about the problem and he was very kind and helpful! Thank you Steven! He told me I could come in while he was working and that he'd remake the drinks for him. Staff and service is definitely amazing here! During Covid times, there is no dine-in, but I definitely recommend ordering on the app or ordering inside to try their delicious holiday drinks. The caramel brulee latte is amazing-- a little on the sweeter side if that's your thing! read more

3 workers 1 placing retail away 1 at register 1 making drinks. Apparently you call your order in & it doesnt matter. Had to wait GIRL AT the hot har was only making walk in drinks ANNOYING! and she knew it. Not our fault! no one like the guy placing retail away to help the Girl at hot bar that cant multi task. ITS STARBUCKS. ITS SEEN BETTER DAYS. Girl made our drinks last. Maybe she was upset cause we're spending our day at DISNEYLAND. We were dressed up in disney shirts. Oh well we're going to have a good day. There are other places better plus not a drive thru. read more

Jamie is an angel on earth, and embodies all of what starbucks should be. Community, care and mindfulness. She is the heart of this home and I hope she is appreciated for her worth. Very grateful to have walked in to this Starbucks and to have met her, that's what's Starbucks is about ! I think she should be valued as a very high asset. Starbucks is lucky to have an employee like her. Her kindness made my day. read more

NEVER order nitro cold brew here. go to other locations if that's what you're ordering bc what you're gonna get from this location is definitely NOT nitro cold brew. I ordered *nitro* cb from this location twice (first time i didn't know any better and the second bc i forgot) and both times i got a regular cold brew. i'd go back into the store to complain but i was short on time already so i let it go BUT y'all should be informed. On another note, this location is following social distancing guidelines and their employees are usually friendly. read more

Starbucks - Coffee & Tea Near Me - Rowland Heights, California

I ordered online and it showed about seven minutes for pickup, I was in the store 15 minutes after ordering, but I still had to wait about ten minutes, and that time wasn't busy. And no one asked what I was waiting for, the waiter who had the meal ready he just put the meal in the prep area and left. I was standing there as a decoration and he didn't care at all. I ordered at the same store two days in a row and I'm not getting the stars I should have on the app. read more

This Starbucks is just a few minutes from my house so I usually stop by for a Chai Latte and breakfast sandwich if I'm hungry. The baristas here are friendly and generally get the orders out quickly. There have been a few times where my orders have been messed up, especially during busy hours. But for the most part, they get it done. It's a smaller location so if you want to get a seat or an outlet, you'll have to come during slow hours. There is no drive-thru here (huge downside for me), so I'm hoping they'll add one in the future. They would do so well with one especially since they're on a busy main street! I'll continue to come here since it's convenient, but there isn't anything that sets this Starbucks apart from others. read more

Starbucks - Starbucks on Colima - Coffee & Tea Near Me - Rowland Heights, California

Came here with my pup on our long walks when I'm in the area and I must say, it's not the coffee that makes this place exceptional, it's the customer service. I tend to place orders on the mobile app which is incredibly convenient so I basically just have to pick up my drink without having to ealk in or wait long. I usually peek in and pop my head in the door and let the batista know my name (trying to be mindful qhevenever I have my dog with me)...if the order is ready. I pick it up, but a handful of times, I got there before the batista could get to my order and to my surprise they walk the drink out to me once it'd ready since I have the dog. This location certainly doesn't make the best Starbucks I've ever had but the service is the reason I visit. I mean one time i asked for a cup of water for my pup while waiting and they checked in and offered to refill it for her. I guess I have a latte good things to say about this stores! ( pun intended) it's honestly that kind of service that makes a difference! read more

Love the morning team at this Starbucks. Patrick is my favie!!! Everyone is so friendly and fun to talk to. They make my morning supercharged. Best of all, they never mess up my drink read more

When two customers have to go to register to pick up their order because the barista is too busy talking it up, and a 3rd customer has to step in and say what mobile order she has because the same talking barista is avoiding eye contact and not announcing the names on the order, maybe its not the pickup area that's the problem but the person not helping any other customers because they're talking to one. Get a clue, maybe I dont want to yell out my order. And just maybe I want to maintain 6 feet distance from you and your friend blocking both the entrance and the pickup area. Don't be a smart ass about it. read more

This Starbucks is the absolute worst, I came in here asking for a water cup and to add strawberry inclusions and the guy who rang me up said it would be $5 due to it being a custom latte. That made no sense to me giving it was just a water and I had no problem paying for the extra for the strawberries. I've seen multiple people get this drink and only pay 50 cents. I also got my dad a drink as well. The guy was so rude to me and had no experience with customers. He told me I owed 75 cents then comes back later to say it was 95 cents I then proceeded to call Starbucks corporate to ask them and they said it would only be 50 cents since the water is already free.. so I made a complaint to corporate about it that this Starbucks was trying to rip people off. I will never come back here. read more

First time at this Starbucks despite living around the corner from it and ordered my partner a hot grande white chocolate mocha. Welp... The grande is the average size already but damn... you couldn't have topped it off just a little bit more??? We had gotten home to notice that a quarter of the drink wasn't even filled :// read more

Starbucks - Not filled all the way - Coffee & Tea Near Me - Rowland Heights, California

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It's been awhile since I stopped by this Starbucks store due to my past experiences. This store has always been a big disappointment in the past not only on their poor customer services but their inconsistency in their drinks. But the last couple of visits here have been great ~ Thanks to Patrick! I've noticed Patrick makes every efforts to greet customers as they enter and/or leave their store. Today my colleague and I stopped here again and we were impressed with how welcoming the employees were and our drinks were spot on. Hope this keeps up. read more

I'll be honest. A few years ago I thought the customer service at this particular Starbucks was TERRIBLE. Just like a lot of reviewers said. I never really leave bad reviews for places but this Starbucks was bad, and I've never been to a "bad customer service" Starbucks. One of the workers was so mean to this Asian lady in front of me that had an accent. I was afraid they were going to be mean to me because I was Asian too! And lo and behold, they were not nice to me ;(. It was to the point that I just avoided this Starbucks altogether. Also, at that time, I would also agree that the drinks were more watery tasting than other Starbucks I had been too. But since that time, I've decided to go get a drink hoping those same people aren't working there anymore... and thank goodness! They're not. Much better customer service and the drink I got (Mango Dragonfruit Refresher) was good too! I don't know who the workers were but they were a couple of guys. read more

This used to be my favorite location since the staffs were very nice and they always had my drinks ready by the time I arrived for the drinks I ordered on the App. Lately, they've been delaying the order and making the wrong drinks. I didn't want to complain since they may be busy in the morning or short of staff. However, when I was here this morning (9/25/19) to pick up the drinks that I ordered from the App, after I waited patiently for almost 20 mins., Ashley messed up my order twice without any apology and had a terrible attitude until I demanded for refund! First, I waited 5 mins. for the 3rd drink to be ready. (I ordered 3 drinks today) Ashley gave me a "hot" Royal English Breakfast Tea Latte instead of the "Iced" Royal English Breakfast Tea Latte that I ordered. After I reminded her, she told me that I needed to wait another 5 mins. to brew the tea. When she finally started making the new drink, I saw her pour "whole milk" instead of "2% Milk" that I ordered. So I reminded Ashley that my order was with "2% Milk" but she seemed clueless and annoyed. She told me that she could make another drink, if I want. She also said she would give me all the "wrong" drinks for free. I knew that if I want another drink, I'd have to wait another 5-10 mins. But, since I was already late for work, I requested for a refund. Then she just said "okay" and walked away without any instructions on how to get a refund. I didn't know how the refund process can be done, so I asked Ashley again and she pointed at the cash register. I told her that I'm late for work and the line is long. That's when she decided to walk over to the cash register to process the refund after wasting my time, making me even more late for work. Not only was she incompetent, but she had a terrible attitude. I don't need Starbucks to compensate me by giving any free drinks. I think the store manager needs to be aware of the kind of attitude given by their employees and provide better training because of their inability to read orders correctly. read more

I remember my friend telling me the customer service was bad here. And low and behold it was bad. Was in the area and this was the closest Starbucks. Now why the hell would I care if customer service is good or not, I just want coffee. I won't ever see their faces again right? Wrong, the awkward and unfriendly exchanges arent worth it to start your day. Should have just drove to another one. And you should probably too if you're reading this. read more

- Gluttony Expedition - Very berry hibiscus : it's not tea, it's like a sugar syrup with a hint of water and tons of ice.. Interesting but 3 sips for $3.45 (16oz - 14oz of ice) is a total rip off. Orange juice: Now they offer cold press juices - 15.2 Fl oz for $4. It's good. - Conqueror's Deduction - Starbucks... You sell all - beyond coffee. I'm not a coffee drinker, so I don't understand the great part. Ambiance is what you offer (to me). Good Wi-Fi connection - that's all I care about you. I buy your $2 water bottle too often for it. My bad. Your hint of hibiscus water sucks - a total rip off. But you got it right on cold pressed juice - I'm very tired and touch of sick now - I'm craving for it.. read more

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I don't know if it is me or it is internet. I swear I put up a review for this location. But I guess I didn't !! Or maybe I was dreaming about this place...ehh ok well this Starbucks is located in a pretty busy area. With a lot of people that end up in this location. I would say the seating area is just a tad bit smaller then what I want but you can't have everything you need! I like this location because after getting a drink from Starbucks I can walk around and do some shopping. It is located with a lot of little small stores all around. You can grab a bite to eat or go shopping at the supermarket with your drink!! Yeahh I like it already. I don't know why but I semi like the staff at this location. They are very funny and they like to talk to everyone even me :P I always feel left out most of the time but no they do it right here! Parking isn't hard to get so it is pretty nice. My favorite drink still to order is green tea or black tea. I'm not a coffee person but if I get coffee it will be iced black. :) Enjoy your cup ! read more

[ FOOD ]: Two words: Strawberry Acai. [ SERVICE ]: I just want to note what stellar customer service they have here. :) Customer behind me was looking for a very particular hot (something with pineapple) tea flavor and luckily this location had it, she was ecstatic. Upon leaving, the barista gave her an extra tea bag so she can brew it at home. The customer left with a huge smile on her face. The staff here were also really warm and welcoming to their patrons. I hope Starbucks corporate rewards you guys for your awesome job. :) read more

Bad coffee, behind a corporation that's greedy and lack social responsibility. Most of all, as a coffee drinker, Starbucks coffee is just the bottom of the barrel. Now, do t get me started by them offering so many drinks that's have tons of sugar or sweeter RE in them. Things like fraps, all the sugary drinks are downright dangerous and is a direct contributing factors to teenage and adult obesity. They have so many drinks targeting kids and teenagers. Do yourself a favor, skip Starbucks. read more

Went to get coffee yesterday and I ask for a hot espresso. I got my drink in cold espresso and told the guy who makes coffee and he took it back. I was in a hurry so once he hand back my order, I left. When I'm back in my work place and I'm really upset of what I got; a cold drink without ice. read more

The staff here is so great! I ordered a mobile pick-up at the wrong store and they normalized my stupidity and made me my drink without charging me. The gesture was very sweet and made my day. Thanks, guys! read more

Order. Regular pike coffee it was old tasting and super cold.. I don't see how you could messed up on a regular cup of coffee.

I just ordered a grande cappuccino but the server didn't give me enough amount of coffee. It's a only 1/3 coffee filled in a grande cup. And it tasted very bitter. I ordered cappuccino at many different Starbucks places but it never tasted like that. I told the server about my coffee , she simply relied "oh okay " and then she returned to make coffee. PLEASE VISIT ANOTHER STARBUCKS, don't come to this one! read more

Starbucks - Coffee & Tea Near Me - Rowland Heights, California

New season= new cup design! Their new summer season cups and straws are so adorable! I have to thank this Starbucks for opening so early in the morning and for getting me through my finals, IB and AP exams throughout the years. Also for being so close to my house. Almost 100% of the time, the staff are super friendly and helpful. I always stop here for my ultimate favorite: Iced coffee, no syrup, and 2% milk. YUM! read more

Starbucks - Iced coffee~ no syrup with 2% milk! :) - Coffee & Tea Near Me - Rowland Heights, California

Its hard during the times of COVID. I'm glad they're open. They do a good job at making consistent coffee!

I really love starbucks because the service and quality is always predictable. The cashier takes your orders really fast and you can just use your mobile app to pay so everything is very quick. You're in and out in like under 5 minutes. I came here for the happy hour 50% off fraps. They actually don't dilute it with water here when it is 50% off which is a really good thing. Everyone got a venti, which I wished I did too since it is such a good deal. The place was super clean and we got a table immediately. It actually has a lot of table and is comparable to the enormous Starbucks located at the Block in Orange. Not sure about studying here since I did not do that today. The parking in this plaza is kind of crazy just due to the crazy drivers in the lot. But can't do anything about it, but just be careful. read more