I consider Coffee & Tea Ltd to be part of my family as I first started ordering from them in 1975…read more I was in college at IU, Bloomington IN. With working two jobs and studying, coffee became my addiction.
Coffee & Tea is the only online store that I have ordered from because I believe the quality, price, friendship, and service has been amazing. This past Christmas, I ordered coffee as gifts on December 7th. On December 10th, I reviewed the package tracking and the package had not yet left the building. On December 15th, I called and since no one answered, I left a message. No one returned my call. Three (3) days later I called again, the same scenario. I submitted an inquiry over the website, again, nothing . I kept reaching out, offering to pay for overnight delivery to get the package before the holidays. I was almost begging for someone to contact me. As a loyal customer, I truly felt betrayed. I received my order on January 5th., 2025, almost a month later. The order wasn't correct, a receipt inside was for the incorrect amount, and the charge was via PayPal. The order placed had already been charged to my bank. The only name on the receipt was Tyler. Wow! Did I not deserve to know, what the world happened for a month, and the reason after numerous contacts, no one contacted me? I was very disheartened! I wonder if Jimmie, the founder even knew that I was calling and messaging online? I placed another order the 1st part of February, and thankfully, Jim who is employed there helped me. He had no idea that I had experienced this and shared his sincere apologies. Jim has not only been kind, caring, and great to offer suggestions, and share stories about the coffee's origin, he deeply cares about the customer. I just don't believe "Jimmie," the owner had any idea what I went through. If anything, I hope this review has brought light on how one feels when they ignored. And, especially from a business that I have had a fond relationship with for 50 years.
Debra Egemo
Indiana