Excellent service! Sophie took my order and made my drink in a timely manner and it was delicious! Would definitely recommend!

Drinks i got from here sometimes is good and sometimes it's not even remotely close to what the drinks are. Every time I ordered a cold brew, it doesn't taste good or look right. The foam are almost always gone when they arrived! The blonde vanilla latte is okay. Not the best but it's the closest to where I work. read more

Starbucks - Coffee & Tea Near Me - Reston, Virginia

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I stopped in to pick up a piece of pumpkin bread to take home and sit and relax with a cup of hot coffee and read and destress from a particularly frustrating day. I get home, sit down and pull out my pumpkin bread only to find out it's really banana walnut bread. Being allergic to nuts, I had to pass. Frustrated, I called the store hoping to at least get a credit for the bread but they would only do that if I drove back to the store. I just wanted to relax, my whole purpose in getting the bread. I just threw it out and was out the money. Small problem in the scope of things but I just didn't need that. Please pay more attention to the orders you are filling. read more

Quick pit stop since I was in the area to grab of all things a sparkling water and was a little disappointed to see that they no longer carry Pellegrino or Perrier. All good though, the substitute did the job just as well. It was also still lime flavored so I cant complain. The barista was quick in ringing me up. The scanner is awkwardly placed on the register and after I had contorted my arm to no avail he picked it up and scanned to for me so I could straighten my wrist back out, lol. The store was really clean and has plenty of indoor and outdoor seating. One bonus feature of this location is if you are seated by the window and the glare becomes too much, they have shades that you can pull down to block out the lovely sun when she shines so bright. I also like the high top tables they have, nice touch, especially for those of us that are vertically challenged. Nice easily accessible location with plenty of parking too! read more

Starbucks - Coffee & Tea Near Me - Reston, Virginia

Starbucks has never disappointed even though they're not known for The best coffee in The world, their cold brew menu is BOMB! Irish Cream is amazebananas, I mean it, drink with an extra ripe banana or 3-4. I had a bunch of extra ripe bananas and this drink made me devour them down, 3 out of 4 of them (so far!). Five * for The employees too, everything smooth like butter. read more

Starbucks - Drink The cold brews with extra ripe bananas. - Coffee & Tea Near Me - Reston, Virginia

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I don't know what the employees' problem is at this store. We've come here 4 weeks in a row and the temperature inside is always beyond freezing. It is mid-October and they are BLASTING air conditioning. My son is dressed for winter (coming from ice skating lessons, thick waterproof fleece lined pants and a fleece hoodie) and is shivering. I asked the employees about it and they said they will always keep it this cold for their comfort, even if it's crazy cold for the customers. This is not just the typical cold you'd feel at like a medical office or on an airplane - it is unreasonable, everyone shivering, everyone commenting on it. Will happily not return to this location again. read more

Very slow. I would go over to the Starbucks at RTC West or at South Lakes Village. Otherwise, no issues.

Danny is fantastic! Danny was super informative and recommended great beverages I'm glad I ordered!

I don't know his name but he's a big employee, he's disrespectful!! Every six days of the week I buy my husband and my coffee and cakes from Starbucks every morning. and I usually order by phone And I work in another shop in the same center. I work at ten in the morning. Two hours later, colleague, we went to Starbucks again!! Two hours later, I wanted to refill my regular coffee Even though I have a free refill for payment from my mastery phone, he scolded me!!! f you come in half an hour it will be free!! and his demeanor and speech were so rude !! I'll never go here again !! I worked in the same way at the center!! read more

I am still impressed that so many Starbucks still deliver such good quality service and product. Some are poorly run but for the most part Starbucks is a reliable source for good coffee and reasonably healthy, overpriced food. read more

Pretty standard starbucks. It's usually pretty busy because there are a bunch of corporate buildings around it. I ordered the medicine Ball or honey lemon citrus tea and it was made really well. Since I knew there would be a rush,I ordered on the mobile app behorehand. Picking up was pretty seamless. Just walked in and took my drink. It seemed like there was a lot more waiting for those who didn't mobile ordering so my pro tip is just order in advance and have a happy Starbucks experience! read more

Starbucks - Got a honey lemon citrus tea - Coffee & Tea Near Me - Reston, Virginia

Best Starbucks in Reston. Hands down. They're always quick. The baristas working the afternoon shift on August 13th were super friendly. They remembered my name when I got up to get a refill and answered all my drink questions. I wish I was better at remembering names so I could give them a shout out. Can't recommend this place enough! It beats all the other Starbucks in Reston. read more

This was my first time at Plaza America Starbucks and my last. I placed an order online and didn't see where I could change my pickup Ike for lunch so I placed the order and decided I'd call to change the pick up time. I called EIGHT times, yes EIGHT times and it rang rang rang and then would get disconnected after ringing so much! So i had to have my food sitting out for an hour after I ordered because they can't answer their phones. When I arrived o pickup my food I asked the young man if it was the right number and he said yes I told him I called 8 times and no one answered and all he said was "yeah we're busy" not "I'm sorry" or anything. There was one other customer inside when I arrived. Even if you are so busy, maybe you should hire more staff so your guests are able to be happy. Very disappointed and will not be back. read more

February 25th, 2021 Tony and the other associate working that night (I couldn't catch her name) were both extremely helpful and chill! They took my order right away and BAM!- the drink was made in record time. I recommend this Starbucks in America Plaza for anyone looking for 5-Star service and an amazing caramel drizzle. 10/10 read more

This Sbux is located in the Plaza America retail complex. Nothing special about this Sbux compared to others. It's always busy here. Indoor and outdoor seating. They do a nice job on my iced triple grande skinny vanilla lattes! read more

I like this Starbies. It's been my experience that the people behind the counter are always sweet, efficient and give you your coffee with a smile. Parking is much easier on this end of the plaza and you can usually get in and out within 5 minutes even when they are busy. read more

I've been working in the plaza for the past few months now and go to this Starbucks daily. My experience with them has completely changed. They are super professional and also very welcoming. My drink is always on point and just how i like it. The staff are outstanding. Great turnaround!!!! Keep up the good work team!!! read more

I often stop here before hitting the toll road when am driving myself to DC. This shop has the friendliest morning crew. If you expect to park yourself at a table with a laptop, you will have lots of competition for indoor tables. The morning crew really cares about its customers! read more

I don't like to complain but I've never been to a Starbucks in my life where the barista (Ronan) refused to add cream and sugar to my iced coffee from behind the bar and instead told me to do it myself. I thought that was odd since I'm paying for the coffee and usually baristas ask "would you like cream or sugar?" It just made me kind of annoyed. I'm a paying customer too and that was just rude. read more

This place is great.... It is located in a shopping center, but has a small parking lot at the side of it. It's easy to stop in and park. As most Starbucks, the coffee, however the service is great. They are quick (even in the mornings), and they actually get your orders right. I have been to multiple other locations were I never feel like they get my order right or they don't remember who ordered something. I have never felt that way here. I always try their seasonal drinks, and they are really tasty. Get the Starbucks app and pay with this so can get rewards and coupons. They offer buy one and get one free at times, so make sure to get the app to take advantage of all that stuff! read more

Starbucks - Mocha! - Coffee & Tea Near Me - Reston, Virginia

I've been to this Starbucks a handful of times and I've never had an issue. Mobile orders are always ready on time and all of the drinks are made perfectly. All of the employees are super kind. No complaints at all. read more

I didn't know people still drank this crap until a colleague convinced me to try one of their new cloud macchiatos this afternoon. I finished about half of it 4 hours ago and I am so nauseas and gross feeling now that I just want to throw up. So I paid 9 bucks to be poisoned by a bunch of coffee poisoning racists. Thanks, racists! read more

In the area one of the better locations, even though they tend to get busy in the am rush. Plenty of strip mall parking in the am also make it a nice option for those in a hurry. I have switched to using the mobile app for most of my orders, as it is supposed to work more efficiently for those in a hurry. I placed an order for an Americano and a coffee cake on my last visit. Americano was ready within the promised time, but the cake took an extra 3 min. Not sure why a cake that requires nothing except taking it out of a box and dropping it into a paper sleeve would take longer than making a drink. Also on mobile orders, there seems to be no consistency when you ask for certain prep. For example I like a splash of 2% in my Americano and there are times you can't even tell they put any milk in in the cup. Other times, seems there is at least 2 oz of milk. read more

I have frequented this Starbucks for 4 years and have consistently experienced good drinks, and an excellent staff. I have come to enjoy my trips to Starbucks to chat with the baristas. Wonderful people and service. While I have had a improper drink or long wait here and there, on the whole this is a great Starbucks. It could only be made better if they got some clover machines:) Context------ I always read existing reviews before posting my own experiences. I do this to see if there are any trends and if I can debunk or substantiate them. However, when you get to places like Starbucks, the reviews become extremely petty. For example, while your name being misspelled is unfortunate, you are not being inconvenienced nor is the beverage going to be altered. You might have a poor experience but if you have an uncommon name, sometimes you have to suck it up. Second, Starbucks has some of the best customer service going. If they mess up your order, either get your drink remade or take it as it is and then contact customer service. If you're smart and have the app then you'll either be refunded or get some sort of star reward - a fair compensation to be sure. At the end of the day, it's at once unfair that people rate this Starbucks lower because they misspell a name (one star because of a spelling error? Come on get over it) or get a drink wrong during their busiest hours. If you want a more curated experience, find a specialty coffee company and be prepared to pay more. read more

This Starbucks is located in the same shopping center as my work so of course its an easy stop on the way to work everyday. They are pretty fast in the mornings even when the line is right next to the front door. I've never not enjoyed my coffee or tea here. I've never had a problem here with drinks or food. The baristas are very nice and I always see a smile on their face. Easily one of my favorite Sbux! read more

I only go to Starbucks about once a year. Last time I went was last Halloween for the Zombie Brains drink. Tonight I took my boyfriend and I there for some drinks and some tasty baked goods. I had to ask the guy at the register how to use the app for points and he helped me with that and then he made me a fresh pot of decaf coffee. I thought is was so nice of him to be so helpful. He even gave me a slice of banana bread in place of the coffee cake I ordered because I saw that the coffee cake recipe had changed completely since the last time I was there and I wasn't enjoying eating it. read more

I needed a morning jolt before a meeting nearby and stopped in this location. It would say that it is typical Starbucks. There's a decent sized seating area. The staff was friendly and efficient. read more

The whole point of ordering something online is to avoid waiting in the store. Today, Sunday afternoon with approximately 3 customers, they hadn't even started the online order until after I asked, which was past time estimate time I was given it would be ready. They are too busy socializing then paying attention to customers read more

This Starbucks can be crowded at times - especially early in the morning. It's really the only option in Plaza America for a latte or espresso (although if you want just "regular" coffee and want to skip the lines, give Vie di France a shot) The staff does a good job of keeping the line moving. This is the part in my Starbucks review where I say that I think they over-roast their beans and their coffee is a bit too bitter for my taste. But they are the only option near my office for a decent latte. read more

One of the busier Starbucks locations in the Herndon/Reston area, but when you compare it to the dismal Reston Town Center location, this 'Bucks copy is well-deserving of the 4-star rating (my multiple Starbucks reviews are bounced off of one another in the grading scale for me). There is a ton of parking, and it's far-removed from the pure chaos of the Whole Foods customer parking situation across the shopping center. Pop into this side of Plaza America, and you've got a bank, an Ann Taylor LOFT, and Starbucks, so parking is a bit more serene. While this location edges toward perpetually-busy, the layout of the cafe allows for good line control, and the staff is seemingly more efficient at moving the line along than at many other Starbucks. Rest assured that your latte/Frap/half-caf soy 2-pump extra-hot macchiato will be up shortly. Did you know that a yawn is a silent scream for coffee? Nice outdoor seating perfect for a sunny day, and a fairly adequate amount of indoor seating. Free Starbucks/Google internet reliable and fast enough at this location from my experiences there. Full menu of typical Starbucks warm foods and deli case foods. read more

This is probably one of my favorite Starbucks ! I love the service of most of the baristas but some of them don't try as hard as others. Some of the evening crew are great and some of the morning are too and I would love to see the whole team doing as good as some of the good ones. This store could be even better but as is I believe is one of the best ! Awesome job read more

This is the worst Starbucks I've ever been to. My order is always wrong and they don't do refunds so I can't get my money back to go to another location. The staff have also been short and rude. They did not get the order for a salted caramel cream cold brew TWICE. The first time they made it, it looks like they did not use the cold brew on tap but instead looked like a mixed latte. I've ordered this drink at other locations and they made it correct with the black cold brew coffee on the bottom with a layer of the cold foam on top. We went back to get the drink corrected and they tried to be nice by giving up a larger drink size but still did not know how to make the drink. My boyfriends order was also wrong and has been several times before. They forget to add the flavor shots you request etc. Avoid this location. read more

I agree this Starbucks is always busy!!! However they make great coffee like most Starbucks location.

This Starbucks is spacious, has wi-fi, and plenty of parking in the lot adjacent to it. The manager is very attentive, and keeps this running as a tight ship, that serves customers well. If you go in the AM, make sure you're there before 7:30 if you're on a tight schedule, as it gets closer to 8AM, there's a line out the door! read more

First time going here, they either forgot or lost my drink! Someone took it by mistake I guess. Kinda frustrating since I was in a hurry. The product is great, the same you'd expect from Starbucks. I went back and the experience was better overall. Although the 3rd time I was given the wrong drink and left before I realized it. Not a huge deal, as it was very close to the caramel latte I had ordered. Solid 3 stars read more

There are better Starbucks around me but sometimes when am in this particular area, I stop by here. Ok so I spelled my name twice for the barista but she still got it wrong. Wrote my whole name as scribbles! It wasn't even busy. The barista who gave out my order on the pickup counter didn't even announce the drink and said I can't even read the name. Well if you take the spelling down correctly then you can read and pronounce the name too! I should just stick to the other location such as Northpoint village in Reston ! read more

This is one of my favorite spots in the shopping center, the barista Nancy and all of the morning crew already know me and my order every time I go I get a big smile from everyone in there, they always busy but they will personalize you coffee and customer service excelent spot! read more

My favorite Starbucks ever! They staff is amazing (especially the afternoon when I visit most), morning staff is good too! Super friendly crew, consistent in the quality of the drinks, and quick even at their busiest times.... I highly recommend this place read more

Good spot always on time all I ever get is a quad expresso but nevertheless I'm in and out in 5 minutes. That's all I can really ask for.

Service here might be hit or miss. When you pay 5.25 for a large coffee but its only 3/4 full, it makes for some really unhappy customers. I brought this to the barista's attention and she unapologetically said it was because of the froth and then added more milk instead of more coffee to top it off! wow! I know you guys are busy but this wasnt really acceptable. I didnt want to complain so I just took it and left but the coffee wound up tasting weaker and not as good as the same drink from other Sbux locations. read more