RUDE. Always rude. Have been going here for years and every single person is rude. When they make your drink wrong and you correct them they roll their eyes and do NOT try and hide their annoyance. Terrible customer service. Yes, this place is busy but they opened the one on Court St. (as well as other coffee shops on Rd. 68 - who are just as busy but way less rude) to alleviate the volume. If you don't enjoy what you do, get a new job because starting my day with attitude isn't the way I prefer. I recently started using this Starbucks again and was quickly reminded why I stopped. Drive the extra 5-7 minutes and get much better service and a correctly made drink (without attitude) at the Starbucks on George Washington Way/Columbia Point Dr. those guys are 5 stars every. Single. Day. read more

I've never had exceptional service here and I've been here a few times. Here's a tip to the staff and management: greet customers when they arrive especially when you are looking at them. Say hello. Say thank you once you give change. And for goodness sake, smile and pick up the pace. Have some coffee if you need the energy. Hope to see these changes on my next visit. read more

Besides waiting in line and at the window, I expected a decent cup of coffee. What I received was a heavy topping of whip cream. I get it some people like whip cream, but the amount of whip cream to beverage is ridiculous. read more

Starbucks - This is what you pay $4 for after whip cream - Coffee & Tea Near Me - Pasco, Washington

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don't go to this starbucks! i wait in the drive thru line for 15 minutes and when i get to the screen the barsita tells me they closed at 4. I look at my phone and it's 4:02....seriously? i get up to the window and try to ask her if I can get a drink and she rolls her eyes says no and closes the window. I also want to add that the person in front of me had 5 drinks. so unbelievably rude, ruined my day. i've been a cashier before and stayed way after closing for a costumer I think she could have stayed a couple minutes. i hope karma catches up to her :) there's no reason to be that rude to a customer. i waited 30 minutes in total just to get treated badly. read more

The morning crew is nice and usually on top of their game. However, things go downhill very quickly once the noonish people clock in. Early afternoon is a very slow time for them so being the only customer in drive thru or inside you would think you would great great service and attention, right? WRONG! Several times I have been in during this time and you really get treated as an inconvenience(drive thru and inside). They will see you, look at you while they finish their conversation (this last time it was about fingerprints), and then ask you what you want while they half listen to you so they can quickly return to their conversation. I've had them ask me a few times to repeat my order because they weren't listening or just flat out get my order wrong. I've also had them tell me information that I know is flat out wrong because they either don't know the answer and don't want to look dumb, don't want to bother finding out the answer, or most likely weren't listening and answered the question they assumed I was asking not the one I actually asked. This Starbucks is frustrating. They have messed up my order probably the most out of the all the local Starbucks, but that's not saying much because I feel that all the local Starbucks are kind of subpar to the Starbucks standard I've seen elsewhere. Edit: this review should be dated in 2013, however due to lack of confirming email, it is dated when it went online, not when it was written. read more

Bathroom was dirty, and the Chi Tea was watered down. On the plus side the staff was friendly. I mostly likely will not be going back.

I have given this Starbucks many chances to prove themselves to be acceptable but each time I have been treated rudely . Nothing says " enjoy you $5. Cup of coffee like a turn of the head and nothing more ! Good riddance Starbucks ! I am officially a Dutch Brothers convert !! read more

This is the rudest Starbucks I have ever been too, I have been here a couple of times and it hasn't gotten any better! Very poor customer service unless it's someone they know! read more

Look, I still go to this place because it is near me, but man do they screw up orders. I swear I make it clear and they always seem to mess something up by the time I get the order. It's not like my orders are complex. Just a tip for any potential customer, make sure your order is clearly stated and that you receive the correct item before you walk out. The drink may look right, but look at the tag on the cup because they will most likely ruin it. read more

This is one of the nicer Starbucks in town. Unlike the one off canal in Kennewick, it doesn't feel like you are being ignored because you weren't too lazy to come into the store. They actually prioritize the in-store customers! Today, they didn't have the sandwich I wanted, so they gave me a different one and a gift card for a free one. Expectations exceeded in a nice, nonchalant way. Oh, and it actually feels like a coffee house in there--a neighborhood gathering place. Well done. read more

I do not live in Pasco therefore I do not visit this location frequently like some or know of better coffee places but this is Washington and this is Starbucks so hey! My aunt makes a pot of coffee every single morning literally an entire pot and she drinks it! AND THEN goes to starbucks lol so I was in town and decided to make the trip to Starbucks. Upon arrival the outside of this Starbucks is very cute! the way it is designed, nothing like that on this side of the mountains (Seattle) I ordered our drinks hers was a Vente ice vanilla latte and mine was an iced macchiato with coconut milk! it was made quick and came out just fine. I would recommend for people just in town for a few days. read more

Went to get coffee, and the gentleman that took my order was friendly, courteous, and efficient too. A real wonderful experience.

Lexy is amazing. Her upbeat attitude and personality really brightened the gloomy, rainy day. Keep it up girl, be the sunshine that some of us need! read more

Walk in is horrible, 25 mins for a coffee!! I get it they are busy but damn.. some of the staff are a bit nasty looking... I'm pretty sure showers are available at most residences.. no? The girls are nice and actually pay attention when you're ordering but some of the guys are lacking in the listening Dept. I've had more mess ups in the last month then correct drinks.. not that I'm ordering a crazy complicated drink. White chocolate breve is pretty standard.. the manager was in the lobby asking questions and she asked me if my experience was up to par... I looked at her and laughed.. let her (Gabby) know I wouldn't be back.. get your staff cleaned up and TRAINED half of them are apparent must hire due to their obvious lack of self pride. read more

You better have 14-15 min. To spare when ur going through the drive through because its ALWAYS slow! Unbelievable, i'm not sure why I come to this place in the mornings. read more

I have been a loyal Starbucks customer for years. I love their coffee and since I've lived all over Tri Cities, I've been to most of the locations numerous times. We moved to rd 68 last year and this Sbux location is central to my commute so I go here almost every day. Today however was my last straw and I'm going to stick to Roasters from now on. The customer service at this place is horrible. This past winter there were a couple great baristas that I loved, but apparently they're gone and their replacements were not trained very well. Today I waited for 13 minutes behind one single car at the window. Yes, that was frustrating but I get that sometimes things do happen. However, when I finally pulled up to the window, the girl hands me my drink and says "$3.95"... nothing else. No explanation, no apology whatsoever for the wait, not even a customer service smile or hello or anything. Now, I am non confrontational... but that is ridiculous, so I looked at her and said "You're seriously going to charge me and the guy behind me even though we've been waiting almost 15 minutes?"... and she said "Oh, uh, I didn't look at the time." AND NOTHING ELSE. No apology or explanation or anything. Any other location has this situation happen and they immediately apologize and offer something free. They often conversate with you for a little bit and wish you a good day. I know this for a fact, its happened plenty of times and I leave feeling valued as a customer. Not the 68 location. There they just hand you coffee, take your money, and turn back around. I am tired of spending my money at a location where the baristas clearly do not care about the customer. Recently I've sat and waited for my drink at the window and listened to them talk badly about customers to each other while they make my coffee. The store owner and managers need to do something, maybe take a class from the location on Gage in Richland or something, because your location is not accurately representing Starbucks. read more

i come here often and the staff has always beeen great, always make my drinks the way i want them and they are always happy to change it to something else if i dont like the original drink i ordered with no questions asked. refreshers are what im into right but the coffee is good too. read more

worst Starbucks on this side of the mountains. Get my drink wrong, mock me for it.

I'm pretty much writing this review for the customer service I have received at this location. As for the coffee, well, it's Starbucks coffee. Sometimes it's good and sometimes it's meh. Depends on the baristas. I certainly understand that with such a large co. the barista who is making my drink could be new and just learning so if you're looking for awesome coffee this may not be it. That said, I usually go through the drive thru here right before I go to work for the convenience. I have never had anything but kind and friendly customer service. One time I was almost late for work because I was in the drive thru for about 30 mins. The poor girl up front apologised profusely and explained that she was new. She than promptly told me my coffee was on the house. I can totally understand and apologising always helps. One day I was also given free drinks along with the ones that I ordered. I do feel that it is hard to find perfect customer service these days but I can only give my own honest experience about this location. Working in a service industry helps you to have patience and understanding, maybe some kindness towards those who may have had a rough day could be a thought. Maybe they have new management since I've only been coming to this Starbucks for 2 yrs but the customer service here has definitely been better for me than any of the other locations. Sigh...I guess I remember being in my teens and waiting on tables and felt a little bad for them. I'm sure that those who have had horrible customer service there are right in their opinions but I'm sure there are also alot of good people who truly care who work there. If you hate Starbucks for the one person who gave you bad customer service then just go to a local coffee place right? They don't need my money, that's for sure! Choices. No I don't work for Starbucks lol. read more

I went on a pretty busy Sunday. The place was nice and clean, but I ended up waiting 30 minutes for a panini that I never got.

This review is for the new Starbucks on Court St, Pasco. The drinks are most often incorrect and today I had horrible arguing and the worst customer service I have experienced by the window barista 080517. She was super rude when you let her know it's incorrect, then tried to overcharge for the drinks. I have been a customer for years and will not return to this location as a result. The manager needs to do something about the level of service. read more

Worst place to get coffee in Pasco. The service is terrible, the coffee beans taste burnt and the whole vibe inside the place is like everyone is on edge. I gave the batista my order she was hardly paring attention and didn't repeat my drink order back to me so my drink ended up being wrong. Way over priced for crappy coffee. And no one working there looks happy. I prefer getting my coffee elsewhere and will NOT be back here. read more

Can't complain, stop here frequently on my way to work. Always friendly and fast! I'm a pretty simple guy when it comes to my drinks - black dark roast coffee and unsweetened iced green tea... No way to mess that up. read more

Been going here for a couple of years. Great customer service and the do a good job with the coffee

Given them plenty of chances to redeem themselves. Unfortunately 75% of the time they failed to make my drink right. They are more worried about making it fast then right. read more