Absolutely horrible customer service. I ordered a chocolate chip cookie NOT warmed and they gave it to me warmed. Not a big deal, I just asked if I could get it not warmed. This girl with nose piercings looked at it (Mind you it clearly says "not warmed" on the packaging) and she rolled her eyes then tossed it on the counter. I told her it said "not warmed" when I ordered, she said "Oh I know, I didn't make it". I'm not sure what the attitude was for but she shouldn't take it out on the customer. Will not go again, and that sucks because I just moved here and this was the closest starbucks to me. read more

Love sitting in this little cafe watching the baristas smile, laugh and bring out orders to customers sitting. One lady voiced that she wasn't a fan of the eggnog latte and the barista made her a new beverage of her choosing on the spot! This store feels great to be in. read more

I was the only customer at the store even drive thru was empty and the same girl takes a long time to make two drinks and then gets mine wrong .....I am not a fan to begin with but being labor day and on the road we had little choices .Next time we will go to McDonald's they are faster and cheaper . read more

Horrible service, you guys should update the store hours... it says it's open till 8:30 on Sundays and they did not want to help us! They just ignored us read more

I immediately think of my HOME store when I crave my Americano! This particular store has a staff size that is is fun to watch and see how they hum and drum to deliver wonderful coffee and service! We will continue to visit and recommend ROAD 68 Starbucks in Pasco, WA!! read more

Starbucks - Christmas Eve Eve 2021 - Coffee & Tea Near Me - Pasco, Washington

See all

30 minutes to get an iced chai tea latte. Ridiculous. I can't believe how slow this place is. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Pasco, Washington

This Starbucks is one of the worst ones in the tri cities. The customer service at the drive thru is terrible. Always rushing you, rude and no actual customer service is offered. Now I don't expect people to kiss a** but basic customer service is not hard to provide! read more

I forgot to order my spinach wrap. When I got to the window, I asked to add it they said no. Told me i could come inside and order it. This is unsociable they should've just added it. It's not that hard.. I will not be coming back to this Starbucks. Not great customer service.. really let me down.. read more

Slowwwwwwwwwwwwwwwwwwwwwwwww!!! Almost a half hour in the drive thru!!! They need to make some adjustments

so..my preteen wants to go in the store to get my coffee Almost every time they take a really long time , people who order in app they are in and out same with drive thru but . we go early in the am and 1 in store sitting down already so no one was standing in line and they still take a long time for in store not as polite as other stores , gonna have to use drive thru or go somewhere else . THIS STORE NEEDS HELP!!!!!!. I talked to a manager and said today they were short staffed but there were like 5 people behind the counter just excuses and passing the buck. They need uncover boss so this store can get their act together CUSTOMER service is lacking in staff and management read more

This store us extremely slow, if you don't have a lot of time or need to get somewhere quick don't go to this one.

Convenient location and friendly staff. Code is good but prices going up so will need to reduce visits to once per week. read more

Starbucks - My daughter Bree and I ventured out to get a coffee at our favorite Starbucks by our home. - Coffee & Tea Near Me - Pasco, Washington

Literally 30min in the drive through line for a coffee. Absolutely unacceptable! Every car that was in front of me literally got one drink each and it still took forever! read more

The drinks are subpar at best, you're just getting slightly flavored milk these days so you have to add an extra shot to get at least some coffee flavor which makes the drink cost even more. My husband has been ordering the same drink for 10 years and of course we know prices go up but it's almost 9$ for a grande now. This paired with the slow service and the addition of "it's going to ask you a question " when we pay. We will not be supporting Starbucks anymore read more

According to another Reviewer, this is the WORST Starbucks in the State of Washington. That's quite a hypothesis, but when my choice is this place or nearby Hotel coffee, you'll find me here. I'm also a black coffee kind of guy, and like boiling water that's hard to mess up. My Cup of Joe this morning was just fine, although I still wonder why this Starbucks (and most others) can't seem to figure out how to manage the queue. When all I want is black coffee and a NY Times, do I really have to wait through the various drawn out (on both sides of the counter) permutations of specialty drink requests? At that point, hotel coffee starts to taste a whole lot better. read more

In the past two years, service has been unacceptable. Drinks are almost always made wrong and they don't listen. When a drink is requested to be stirred, that doesn't mean you just swirl the cup. Every sb uses a metal spoon. Not sure what happened to this location. read more

I ordered my iced white chocolate mocha with light ice and when the barista, Isaac, made it he did not do light ice so I politely asked him if he could please just scoop out some of the ice before he put the whip cream on top and he told me it was light ice and he flashed the ice scoop at me, to which I said okay, but there's still too much ice and he said, "I put light ice and he put the whip cream on top of the heap of ice and the lid and slammed the drink down in front of me where coffee and whip cream sprayed out the top of the lid all over the counter and then commented, "I don't know what the big deal is and then walked off the floor. I was so taken aback by his behavior because I wasn't angry or even bothered by the mistake and to be treated so rudely, when I'm the one paying $7 & some change for a drink, I kinda feel like if I ask for light ice, I should get it without all the attitude. One of his coworkers saw what transpired and apologized and offered to remake the drink. She was very sweet and I appreciate her stepping in, but honestly had he just scooped out some of the ice, an entire drink would not of had to be remade. read more

The young lady that was working the register was absolutely garbage. I walked in and had said good morning to her. Her response was with Zero eye contact was "what can I get you". I then once again said good morning and she said once again "what can I get you" still with no eye contact. I thought maybe the third time would be the charm. So I said good morning "Bree" , and she still didn't give any eye contact with the broken record response "what can I get you". Never ordered I just walked out. read more

I got a latte from a Starbucks in kennewick on my way home and when I tasted it, it was really bad, so I stopped at this Starbucks and they were so nice to replace it for me and they apologized even though they had nothing to do with the original drink. I just really appreciated it. And the replacement was delicious!! read more

ThEy really need to learn what the word Dry means, doesn't mean fill the cup with milk. I didn't order warm milk I ordered a dry cappuccino! Second time two this Starbucks and It still Starbucks still SUCKS! read more

I will never go to a Starbucks other than this one in the Tri Cities. I ordered my drink incorrectly through the app on my way to work and when I showed up disappointed they remade it for me just the way I wanted at no charge. Amazing staff with an amazing attitude. I love this team!! I wish I would've got their names so I could give them a special shoutout. I was in the store 12/3/19 about 9:15 :) thank you so much, guys!!!! read more

the baristas recognize my face on the drive thru camera and it's like they team up to purposely mess up my drink EVERY TIME. i always ask for light ice and they "accidentally" mark extra ice on the label. last time it was so packed with ice my drink was gone in a few sips. this is 5 times this has "accidentally" happened. it's always the same baristas that mess it up. one young guy laughed and was mocking me at the window with his coworkers and he thought it was funny as he handed me the messed up drink. the line was very long and i was not about to complain so i sucked it up. i never write reviews but felt this one was necessary. this is the starbucks closest to my home and also happens to have the worst service. will not be going back until management corrects the unprofessional behavior of the younger baristas who think it's funny to mess up someone's drink WE are paying for. also note the drive thru wait time in the morning is insane. they have like 2 baristas on staff and a billion cars in line. not worth it. you're better off driving to your second nearest starbucks. read more

Starbucks - Have been here for 15 minutes. This is a daily thing. Don't come unless you have at least 20 minutes to spare. - Coffee & Tea Near Me - Pasco, Washington

I was decently surprised to see all the poor reviews. This Starbucks gets a lot of business so it understandably takes a little bit of time in line sometimes to get your drink. This is likely something people in the tri-cities aren't used to. Having recently moved here from Portland it is nothing out of the ordinary for me. Only reason I rate 4 stars instead of 5 was because the restroom was a little messy and needed some more attention. read more

I have been to this location multiple times and have found their employees to be courteous and helpful. This location is clean and tidy considering the amounts of traffic it receives. I personally like the triple filtered water they offer me, yep it free and better then some bottled water, I suppose. read more

See all

Poor service. With the exception of a couple people. Inconsistent drink quality. Only way to order is to go inside and watch your drink be made. read more

Spent almost $300 on gift cards for co-workers for The Holidays. Getting word that these cards are not activated from my co-workers, a bit embarrassing, going into Starbucks and being treated like I was trying to scam them even though I have the receipt, most embarrassing! read more

This is always a huge disappointment!!! Slow and no customer service!! I would say that was not the intention of the creator of Starbucks!!! Is there a manger? read more

Went to Starbucks to get coffee using my prepaid gift card about 3:30pm. A gift card is basically Starbucks cash but I was informed you can't use a gift card (Starbucks cash) for any drinks during their special (members only) time of day. WTF so Starbucks cash cards are not good for specials. Not a fan but will never bother going back. Dutch Bros would never be such asses toward customers. Like I knew when they have specials. I just wanted coffee not crap for using my gift card. ended up using the card and paying full price. Then I tossed the card out balance and all! read more

This has to be the WORST Starbucks in the state of WA! I first started going to this location only because it was almost within walking distance to my house. That was in 2008. They have been consistent in messing up even the simplest drinks. If that is not enough, they also are very sloppy with their drinks and occasionally give out the wrong drink altogether! They also like to dripping cups through the drive thu. They have even gone as far as not filling up my kid's drinks completely full?!? Now that is just cheating the customer. You may think WHY I keep going there? I stop for a couple of months, then try it again. After all their high turn over rate in baristas you'd think they might get it together...NO. Even after boycotting them for a couple of months, they still maintain the status of WORST Starbucks in WA! YAY Team! Long story short, don't waste your time for coupons on replacement drinks, drive the extra miles to another location, unless you are completely desperate for your latte fix. read more

I normally don't support a coffee titan like Starbucks but the wife wanted a warm drink and Dutch Bros near the house makes horrible hot drinks. She ordered the peppermint mocha which is great as usual which was great and flavorful. I tried their new holiday drink called the chestnut praline and to be honest! The flavor was just flat! The beans tasted like burnt beans! Very uncharacteristic of a reputable brand that they promote! Total disappointment of my drink! Hope this particular flavor doesn't make their cut! I can see why the brains behind their brand left to start the McCafe for McDonald's years ago! They were good about a decade ago. If you want a good coffee, I recommend Coffee Bean Espresso in Richland, ShareHouse in Richland, The Local in Kennewick, and the Latte Dog in Pasco! Those places are far superior in flavored latte and beans quality is superb for the area read more

Service was the slowest I've ever seen, even though the drinks were simple. The baristas are rude and actually a little racist. I could hear Tabi making comments that aren't acceptable anywhere let alone a coffee shop. Would highly recommend never going to this Starbucks unless they decide to make changes to the staff. read more

I would give 0 stars is it was an option. They are so slow. As I type this I've been In the drive thru with a screaming baby for 20 minutes!! Figure it out! read more

They always take way too long. More than 10 min in the drive thru when the drive thru only holds 4 cars is way too long. This has happened 4 of the 5 times I've used this location. I should probably give up! read more

So, I'm rescinding my bad review I wrote about a month ago. Since then, my coffee has been hot every time. Maybe they read my review???. I don't know. Regardless, I'm back happy with them now. Another thing I liked, an employee honked at me while they were in there vehicle on their way in and advised me that their lobby was back open. Essentially, she went an extra mile to provide good service. I appreciated that. I like my local starbucks again! :) read more

I am done with this Starbucks. The last few years, after they didn't their big renovation, service has gone down hill. The baristas seem to change all the time there, and so many of them are rude. The last couple times going there has done it for me, my drink got lost and never made, then today my friend and I's drinks got pushed behind. Someone had come in after us and ordered 3 or 4 fraps and she got them before our iced tea drinks. When I asked what was taking so long the barista said they were going in order, but when I pointed out that people after us were getting their drinks first, he just said ours were "coming up". No "I'm sorry I'll get them made now." I have worked in a busy espresso shop with a window and walk up alone, so I know it can get crazy, but you fix your screw up to keep the customer happy. read more

Terrible service, need to fix their attitude. Went in for a simple drink and when I went to pay they told me to get a new card simply because it was a little bent, who are you to tell me this? It's early in the morning y'all should be giving me good vibes. read more

Ordered my normal order and was given a cup half full. Why would I order a large drink just to receive a cup half full? Then they watered it down, let me pay more if you need me too don't destroy my coffee! Only Starbucks I've ever been to that makes me want to stop going to Starbucks when I'm in town. Need consistency. My order was a cold brew with light ice. They always give me a cup filled to brim, this time it was half full and she tried to hand it to me. Ill pay extra if needed, how about asking for clarification, if you don't know? read more

The espresso is perfect, and workers are nice. Enjoying my coffee!! I dont know how it gets 2.5 stars rating! But nicer than other stabucks that i went to!! read more

I have been loyal to Starbucks since the 90's when I lived in Seattle. The Rd 68 Starbucks's is the worst. I use the app to order and they are always rude when I pick up. Today my flat white was all foam and tasted sour and bitter. I'm over the over priced mediocre drinks and the snotty employees. read more

RUDE. Always rude. Have been going here for years and every single person is rude. When they make your drink wrong and you correct them they roll their eyes and do NOT try and hide their annoyance. Terrible customer service. Yes, this place is busy but they opened the one on Court St. (as well as other coffee shops on Rd. 68 - who are just as busy but way less rude) to alleviate the volume. If you don't enjoy what you do, get a new job because starting my day with attitude isn't the way I prefer. I recently started using this Starbucks again and was quickly reminded why I stopped. Drive the extra 5-7 minutes and get much better service and a correctly made drink (without attitude) at the Starbucks on George Washington Way/Columbia Point Dr. those guys are 5 stars every. Single. Day. read more