This place used to be one of my favorite coffee shops in the east bay. Then they hired a terrible designer to give what they apparently thought was an upgrade. But now it's lost all charm and character. We used to go out of our way to visit the place but now we'll go just about anywhere else. It was a great part of the neighborhood, now it's a soulless dump. Chrome and steel is not what anyone wants to see in the morning or at any other time. read more

Extremely unprofessional behavior displayed by a man named James, I believe. I went in for my drink, expected it to be ready because it said so on the app, and when it wasn't I asked why. Thats where James comes in, he tells me it's not ready yet; however, im in a hurry so I wait...and wait...and then they begin to clean instead of doing my drink, so I have to tell him again; he gave me this demeaning look, like I interrupted his work. I eventually got my drink. 1/10 would not recommend, also the tables were dirty and multiple dishes didn't look to be washed, which lines up from their last health inspection violation. read more

Wow, the employees at this location are HUSTLERS! If you go in during morning rush they are moving SO fast, they don't make mistakes, AND they're still calm and kind when you ask a question. Honestly so impressed. Everyone should take note. read more

Who is running the show here? out of cold brew at 8am on a weekday, terrible I've gone to many Starbucks never seen them out of coffee at 8am must be run terribly!! Employees not a care in the world it's just a normal occurrence to be out of coffee at 8am in the morning!!! This is not a Starbucks read more

Went to this Starbucks a few weeks ago. An elderly woman with a walker and a caregiver ordered behind me. Place was full with one person and chair at the little tables working on their laptops. One woman using 2 tables for 3 kids. When this elderly, disabled woman's drink were ready there was no place to sit. I went up to the desk and informed them of the situation. They did nothing. Finally the woman and caregiver asked for a refund on their drinks and left. Sad situation... They should have tried to accommodate them. If an able bodied person was at a disabled table, they should have asked them to move. Clearly not enough chairs either. Obviously no such thing as respect from the customers either unless they get credit in social media! Starbucks could have at least comped their drinks instead of pouring them down the drain!!! read more

A Starbucks across the street from Safeway that doesn't have one inside. I will say that having a Starbucks that isn't inside Safeway is good. I will say that the restroom does not have a code to enter which is good because I was in desperate need to use the restroom and I should had used the restroom inside Safeway. I order a Honey Citrus Mint Tea from this location. It wasn't a bad drink. The display of the bakery item was presented well. I was greeted when I came inside the Starbucks and greeted when I pick up my drink. I didn't do an in person order which I can not say anything about the service. All I could say that the inside of the Starbucks was good. A good place to have a conversation with someone there. I am still going to give this place a five star review due to my experience of coming here. read more

Starbucks - Honey Citrus Mint Tea - Coffee & Tea Near Me - Orinda, California

I ordered two drinks online I put light ice and both of the drinks had more than a half of a cup of ice not happy about that!!!! read more

Starbucks - Summer berry - Coffee & Tea Near Me - Orinda, California

Came in late afternoon like 3-4pm, evening shift for the baristas. Messed up on my order when I asked for HOT. Got iced. Barista kindly said I'll remake it for you. She did. Walked away happy. Before taking first sip in the car, my goodness... why is the lid so gross with a piece of dirty blonde hair near the mouthpiece? read more

Starbucks - After removing the dirty blonde hair around the mouth piece... eww - Coffee & Tea Near Me - Orinda, California

This is the most friendly Starbucks I have ever been to. Yes I admit I have been to hundreds. James is I think the manager there. He always remembers our names (3 of us). He gives our puppy a puppy chino. Today he asked us if the new Starbucks staff made us our drinks correctly. read more

Horrible waiting for even less impressive coffee. The whole appeal of SBUX is consistency; you can count on decent drinks no matter when or which store. But not this place. Management here can't staff properly, and is obviously worse at training them. Poor baristas always look like they're going to emotionally implode! Where is this oblivious manager when they are neckdeep in Karens? Always 5 ahead of me in line to pick up, even if a digital order. Hate that this is the most convenient store for me. :-/ To be clear, this store wasn't always a disaster. It used to run like a well-oiled machine. Clearly, in the last 6 months or so, the manager has brought this place down to a sad level. Hopefully, they will shuffle them out soon... read more

If you want efficient service, go someplace else! 9 minutes in line, then FIFTEEN minutes ti get food! Why is cashier the only one heating food? We watched 4 people leave the extremely slow line. Latte was good. Service extremely slow. read more

Starbucks - a closeup of a starbucks logo on a paper bag - Coffee & Tea Near Me - Orinda, California

I would highly advise you not to come to this Starbucks location. The way the store manager (Alex) treats their employees is rude, creates an unsafe work environment, and has proven detrimental to this location. having been here multiple times, the baristas and shift supervisors have appeared exhausted, overworked, stress, and understaffed due to behaviors/actions from Alex. The only positive experiences I have had at this location were while shift supervisors, Hannah and Sammy were working. They were kind, super helpful and patient with the customers I'd seen them speak with. The support that I saw them give to other customers, the baristas, and each other is how I believe ALL Starbucks employees should act. If you care about getting your coffee/drinks from somewhere that cares about their people (customers and employees included) I suggest you go to a different location. Bc this one is not it. read more

Great service!!! Love the location the manager is friendly! Store was clean and I'll definitely be coming to this location more often.

I do not understand the practice of putting a simple cup of black coffee in a production line with 8 complex Starbucks beverages. No one loves a systematic process more than I, but it is a logical to make someone wait 11 minutes for something that it takes 11 seconds to do. This Starbucks gets two stars, not one, because the staff we're relatively friendly. And they were working hard. read more

I would like to like it here but I don't. I come here often to study in between my breaks for work, and I've noticed every time I come in I don't get greeted. This wouldn't be a problem tbh if they treated other customers the same but every customer who comes in after me gets welcomed nicely. This happens every single time I come in. My partner unexpectedly visited me today while I was studying and they greeted him as well. We then left to grab something at Safeway and came back right after and there was still no greeting at all. I'm posting this because as employees in customer service, all customers should be treated equally and hopefully the owners read this to bring it to their attention. I would go to a different Starbucks but this location is really convenient for me. read more

Ordered via app. After returning home all hot items ordered were cold and some frozen at center. The people who work here always appear to be pre occupied with things other than their job. Starbucks next to movie theatre closed down thus this is what we have left. I'm avoiding this place when possible. read more

This is spps to be a caramel ribbon crunch. But no caramel? But all other locations make it different. I called to inquire. She said the other locations may be making it wrong. It taste like water from this location. I'm not sure why! read more

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I've been to this location multiple times and had nothing but fantastic experiences. Starbucks, in general, are usually on top of it. This location has friendly staff, good tunes and in a great location. The scones and breakfast sandwiches have always been fresh and tasty. Keep it up, Orinda Starbucks! read more

I think this place is okay on service and their drinks are okay. Their service is pretty good here in terms of trying to be swift, but there have been times when you have to wait longer than you should. As for cleanliness, it is clean here and there but the tables that they have to offer for you to sit down on can be sticky at times too. This Starbucks is just like any other location to be honest. There is nothing that makes this place stand out compared to the other locations. read more

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Out of all cold/iced coffee drinks. And no sense of urgency to get orders out at all.

I think I'm officially done coming here after this morning's chaos. I've started coming here for a month now because it's the closest Starbucks to my new job and it's on the way. Today I had a simple order - hot chocolate with whipped cream and a toasted bagel. I got there 10mins after I placed the order (I order while I'm in Walnut Creek bc they do take longer) and my hot cocoa was ready. I waited around another 5mins for my bagel and finally asked if I could just get it cold. By the way the employee "looked" for it, looks like it wasn't going to be ready for a while. Another customer had actually walked out upset when I got in and said "forget my bagel". When I got to the car, I noticed my hot cocoa didn't have whipped cream even though I requested extra. These are very small, simple mistakes, but when they happen consistently, it gets annoying. Looks like I'll be going to the other Starbucks farther out with a drive-thru from now on. read more

I stopped into this location after a long absence and found that they had a new crew and a newer look to the store. The weekday afternoon line was short probably due to the fact that there were two cashiers ringing up customers and three baristas making drinks. I was glad to witness Melissa, who was one of the cashiers, providing excellent customer service to a gentleman who needed additional items for his order. When I placed my order with her, Melissa was welcoming and friendly and was helpful with selecting my green tea. She also happily bagged the particular baked good that I selected from the case. The store was crowded and the staff was busy preparing multiple orders, however, because my order only required a tea bag and hot water, I was in and out of the store in 5 minutes : ) read more

Toni at the register is very rude. I asked her how much was left on my gift card & she shunned me and said next customer??? She didn't even smoke once during the whole transaction. Hope she has a better day. She should leave the company if she isn't happy. read more

This location is one of my faves in the east bay. Very clean, modern, moderately crowded but you can always find a seat. The service is speedy and accurate. Plenty of parking across in the shopping center and on the street. Bathrooms are clean. read more

Starbucks - Coffee time :) - Coffee & Tea Near Me - Orinda, California

Just uploaded a photo of another example of this starbucks just not seeming to care. $6 drink missing almost 1/4 of the drink. Where are the standards??. read more

Starbucks - Heres an example of the service I get here. Where are the standards?? That's a $6 drink missing almost a quarter! - Coffee & Tea Near Me - Orinda, California

Review #162 - 2016 Lately it seems that this place has not been as great as what I have come to expect from our local Starbucks. The few times that I used the mobile app to place an order, it took longer than I actually expected even though it wasn't that busy. The two times I sent the kids in to pick up the drinks, they encountered some kind of confusions. The first time, the 2 kids waited about 15 minutes for 3 drinks even though the app said that my drinks were ready before I even showed up to the store. The person who made the drinks also mistakenly called for "Shirley" so the kids waited another 3 minutes and realized that the drinks were made for Sivilay. The second time, the 3 kids went in to pick up 4 drinks and the barista told them that they only had 3 drinks even though the labels specifically showed 1 of 4 so I had to send them back in to grab my drink. Hopefully, these simple mistakes will be fixed next time I order again... read more

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I stop here many weekends with my son during long bike rides. The people in the store (David, who seems to be there every time, stands out) as courteous and genuinely kind and helpful - even when the place is crazy busy, as it often is. They are very nice even when we ask for three waters in addition to our hot sandwiches and (decaf) coffee drinks. read more

Everyone is doing their best during COVID times and I appreciate the opportunity to have a Starbucks open. However, with 4 people working behind the counter and only 3 people already waiting for their drinks, I expected a faster turnaround. Waiting for 10min seemed excessive and no apologies for the delay either. Sorry-not impressed. read more

My friend and I were tired, shoot picking me up at 8:30 am to tailgate at Candlestick for the 49er opening game required some caffine on a Sunday morning! Nice location considering its inside the Safeway and we had some grocery shoppin to do! No line here, which was great, and the guy serving us actually ignored the phone ringing to finish up our orders, yay for coffee! read more

Every other Starbucks location has adjusted the refill policy on their coffee, this one has rude employees and won't honor refills.

What's the point of ordering your drink exactly how you want it if the girl with the multi colored hair is in bar? No point. I ordered a venti, iced, sugar free vanilla latte with cold foam. Of course, no cold foam so I just let her know that I ordered it (even though it was already written on the cup) and she very rudely told me to take the lid off, twice. Welp, I am about half way done and realize there's NO VANILLA SYRUP. Yeah, if she's on bar the next time I go, I will absolutely be requesting that anyone else make it because the others are great. read more

Goth girl at the register. 9.8/10 I recently stopped by this Starbucks on my way back to SF, and the goth girl at the register captivated me. Her pale latina skin resembled the ever so familiar signature milky white color of the coconut milk I replace the standard cow juice with. She looked entirely unimpressed with my attempts to get her attention and diligently continued to help the customers in line. .2 stars deducted for lack of reaction for my CLEARLY impressive arachnid collection. As if you'll ever see another Luzon Peacock Swallowtail preserved THIS well in a comical faux jungle shadowbox. I have my doubts about her credibility as a "goth." Although as a Starbucks barista she seems very capable. The store was also pretty clean despite how busy it was. There should also be more vegan options but "Starbucks" has made it very clear they don't care. read more

There is sooooo much room for improvement at this store for the mobile orders. I have to order 15 mins in advanced for this store, no other store that i use, do I wait this long. Once I get to the store all 4 staff is working away and not bothering to announce mobile order pick up names. there's no organization on how to pick up a mobile order. Do we just stand there, which I tested and 3 times I waited 5-7 mins until someone asked if I was there for pick up. DUH!!! Why else would I be there? Am i supposed to announce I'm there for mobile pick up? Do I cut in front of everyone else that's been waiting for their mobile order too? Why not follow other stores and have a mobile pick up line only? I also wonder if the staff really like their job there. Their body language tells it all. You be the judge when you step into this store. read more

This was my first time coming in during the afternoon on a weekend. I usually mobile order on weekdays and don't receive any problems. However today, I decided to step in and just order at the register. Walking-in I was not greeted which was not typical for them. I ordered a Tall Vanilla Sweet Cream Cold Brew and a vanilla bean scone. The lady that was helping me, didn't get name (African lady with curly black hair slicked back with grey sweater) was very rude and had attitude when I asked her to warm my scone. She informed me in a sharp tone that they don't warm up the scones.. I told her I always get it warmed and never have a problem. She then repeated herself and used unnecessary hand gestures stating they don't warm it up. I don't see the problem, so I asked again and she forcefully grabbed the scone from the case. I called her out as to why she has attitude and if she doesn't like her job then go somewhere else. It was uncalled for and regardless if they normally do or do not do, it's my order and it's how I want it.. Then of course my drink wasn't correct, and tasted like a cold brew with regular half & half... really upsetting when you're already on the freeway drinking it. Customer Service: HORRIBLE Cleanliness: ok Quality of food: ok read more

Got kicked out at 7pm on the dot! First time at this location. Here to see a friend playing at Orinda playhouse down the street. Thank goodness I had already ordered my coffee, retrieved it and used the bathroom! Yes it's a sleepy town, but 7pm?! A bit surprised they had Starbucks napkins in the paper towel dispenser in the bathroom too. Not a good idea considering they don't substitute for actual paper towels. Coffee was ok, service was rushed, obviously, although I was a bit oblivious until they asked me to leave because they told me they were closed as soon as I grabbed my coffee. Coffee was Ok, Starbucks always does good coffee. Staff could be a little friendlier too a smile or a hello goes a long way! read more

This Starbucks is ridiculously slow ! There were two people working here , with only two customer in the store. It took 5-7 minutes just for him to stop doing his tasks and take my order . And then another 12-15 min wait for my one drink . read more

I went to Starbucks in Orinda last Friday on 11/19 and it was very chaotic. The ladies were working hard but it was clear they had not received training, were not working as a team and did not have clear roles and responsibilities. For example there 30 people were waiting and the pastry's were piling up waiting for pick up, many people ordered black coffee and were waiting for pick up, typically the cashier will give the coffee at the time of order since it's an easy order, perhaps the coffee was out. Again, the staff was trying, but they need leadership. After 40 minutes I walked out without my black coffee, I had already paid, I brought to their attention twice, but they were confused. There were people there ahead of me and they were still waiting too. Please help the team be successful, you're lucky to have staff but no one wants to work in a chaotic setting. I am hoping this gets the team the help they need, service in the past has been good and perhaps the team and owners are new. read more

Absolutely the WORST starwhores of all times. The barista was so rude it was almost like a movie. I couldn't believe it was real life!!!! She made all our drinks wrong and was a ROYAL biatch when asked to try again. I mean, whole milk instead of soy is a BIG fuckup. They forgot one of our drinks. Burnt the milk and gave us a latte without foam. What the heck? They were also slower than paint drying. I was soooooo furious. Needless to say, I will NEVER go back. read more

They get 3 stars because no one in here was pleasant: they were actually quite unfriendly. But... I got my drink. When you pay $6 for a coffee, you aren't feeling like you're doing someone a favor. Starbucks customer service quality control needs to pay a stop to this shop. Oh, and it was just before noon on a Sunday when I came in and it wasn't busy. Typically Coffee House melancholy music is calming, but in here, it seems the staff were focusing on sulking, and not enjoying life, adding a heavy feeling when coupled with the music. read more

Conveniently located across the street from the Orinda Safeway along a busy stretch of Camino Sobrante. This location's "core competency"? They open at 4:30am Monday through Friday. This place offers fast and friendly service, as well as all of the other things one would expect from their local Starbucks. read more