Let's face it, we all know what to expect when visiting a Starbucks which makes it fairly simple to assess your experience location to location. Today I visited what's a new(er) location via the drive thru and while I had pretty high hopes since it's a really big and beautiful location, it unfortunately was nothing more than a mediocre visit (& this was during non peak hours). The location was out of 2 new food items and the employee recommended items that were no where near in the same vicinity as the items I originally ordered ... It's like in what world is falafel a great replacement for bacon lol. The new fall drink I ordered (pumpkin chai) tasted nothing like pumpkin and wasn't appropriately chilled either ... Needless to say it wasn't the greatest Starbucks visit but I will probably give them another shot and go inside because as I said it's a beautiful location and I'm still curious if dining in would be a different experience. read more

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Been coming here for years. Coffee and food here is always good. Service is fast and friendly. Theres a few tables to get work done or catch up with a friend. Theres a parking lot available and side street parking. read more

Four Star Bucks Usually a busy location. Parking lot always full and challenging to get in and out. A few street parking spots in front. Signage of mobile order pick up parking spot often ignored. I have been here numerous times and all my drinks are usually a 4 star. If not happy, they will remake the drink the way you like. The employee rollover is constant but they are all generally hard working people. I will definitely return for a caffeine kick! read more

Starbucks - Iced Coffee & Frappuccino - Coffee & Tea Near Me - Nutley, New Jersey

Everything is excellent except that the staff who works there use the small parking lot and customers cannot find a spot during the day.

I've been coming to this location for some time now out of convenience and it's definitely a bit disorganized, where you are almost guaranteed to wait for your order. We placed a mobile order that took over 20 minutes to fulfill, people were cutting the line, going in and out of the exit only door, it was just a confusing mess. The parking is limited and usually crowded leaving street parking as the only option. The true icing on the cake though is seeing employees during this time of Covid not wearing gloves and handling our drinks, hands on our lids and in our cups that we put to our mouths. It should be mandatory that all wear gloves and change them regularly, all it takes is one of those employees being sick... read more

My kids had to stand outside for over an hour trying to get in. School for them ends at 2:45, they just are coming home at 4:00. They said one worker- wont mention her name- was letting other people in aside from them. Thank you! read more

Busy all day. But good service and very helpful staff.highly recommended to all my friends.

This is one of my favorite Starbucks if I'm going to sit and hang out or do some work. There's always a table open, never crazy crowded and the service is fantastic. I've never gotten the wrong drink here, the staff is super friendly and the atmosphere is just so much more relaxed compared to other locations. Unfortunately the relaxation ends when it comes time to parking. My real only complaint about this location is the parking lot. It's cramped, small and quite dangerous if you're not paying attention. I opt to park on the street whenever I can. Definitely recommend this spot to get some work done though. Great Starbucks location overall. Plus it's not the workers fault the parking lot is a mess. They're great here. read more

4 drinks ordered; 3 were wrong. Asked for a re-do and once again all 3 are wrong. This is so frustrating especially given the price! And the fact that I'm already home. Do better Nutley Starbucks read more

My review of this place is based on timeliness of order. It's Sunday and there's no one in here. I placed my order online and it said 3-6 mins. 20 mins later i'm still waiting for my coffee. When I was on vacation in Orlando I ordered my coffee from the same starbucks and it was ready before I got there and it was a 5 min drive. Why it takes 20 mins to make coffee is beyond me. read more

Forget the corporate takeover of America for a moment, as far as Starbucks go, this is my favorite. Cool white brick exterior, outdoor seating- and they used to have small indie bands perform on Tuesdays. Last trip here I was craving sweets (as I just came from Ralph's down the block) and there it was, the perfect snowman cookie. I approached the counter and the guys says, "Sorry we're out of coffee right now." And for the first time in my life I didn't care about the lack of coffee. "Gimme that snowman cookie!" It did not disappoint. read more

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This location probably has about 15 parking spots, but inevitably, at least half of them are always jacked by PNC Bank customers. This leaves you likely having to park on the street, where you either have to feed the meter every day except Sunday or else get ticketed by Nutley PD. On a positive note, the staff here has always been friendly and I've never had to wait too long for my order, but seating is somewhat limited so I recommend this location as a grab and go versus a sit and stay. read more

Very good location, clean, and the staff is always friendly even though it is usually very busy.

This was an exceptionally good Starbucks. The staff was super nice and smiled, the iced cake was VERY fresh, and the coffee tasty. Just not much space in the parking lot read more

Starbucks - Pumpkin cream cold brew - Coffee & Tea Near Me - Nutley, New Jersey

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I used to love the Starbucks in Summit. It was convenient for me and the staff was always so nice. Recently within the past year and some change, it has gone SO down hill. I guess they switched managers and got a whole new staff (I don't recognize anyone anymore) but Everytime I walk in to get my coffee from mobile order, it 1) is always late 2) the baristas 9/10 are complaining and not treating other or customers kindly. I walk in and there are SUCH negative vibes to each-other and the customers. The baristas are not welcoming and warm. The past few days I've gone my coffee has been made extremely poorly and I feel like I just wasted my money. I don't even feel comfortable enough asking the baristas to fix it. Honestly, if you have the time- go to the New Providence or Chatham location. read more

Due to its hidden location on a main drag (Franklin Avenue), you might be driving by this Starbucks every day and not know it. Its front is hidden by trees, and the parking lot so small (and shared with a barber shop) that it fits maybe 10 cars uncomfortably and is such a tight space to get out of. However, when you walk inside, the baristas treat you as if you are being welcomed back home. Very professional, very polite, very skilled. I've gone astray from my Starbucks-love these past few months, as the gas prices I pay keep me from splurging $50 every paycheck just for a cup of joe. But my heart is still with you, my loverly sugar-free vanilla soy latte, no whip no foam ... read more

Not my favorite Starbucks, just the closest. Takes too long to make drinks. The order has been wrong a few times. The parking lot is non existent. Not up to the usual standard for Starbucks. read more

Ehh everyone at this location needs to be on the same level of urgency. You have people who are moving to beat the rush and others who seem to not care. Hot mess read more

I do not recommend going to this horrible Starbucks. Workers are very rude and need to learn how to handle situations properly. I walked into this Starbucks and it only had three tables (which were all taken). So I took my mobile order and sat down on a bench. I was waiting for a table to open up so my friend and I could eat. We waited for ten minutes and still no one left. An employee then rudely says to us "You guys aren't allowed to sit on the bench you could only sit at the tables due to social distancing." After ten minutes of waiting she finally tells us this, which she could've said right when we sat down. So we take our stuff and start walking out. On our way out the same employee starts talking to her coworkers about us. She said "Seriously like you aren't allowed to sit on the bench I don't get why they are there." We were already leaving and didn't need to hear this. She handled this situation badly. It could've gone a whole different way if she politely told us that people aren't allowed to sit there. She practically kicked us out. I will not be going back to that Starbucks. read more

Avoid this Starbucks. I'm currently waiting 20 minutes for a mobile order ice coffee... seriously pathetic.

Very nice service. Attentive employees. Tried a new drink. Parking is limited so park on the street or wait till someone leave.

They don't wear gloves to prepare your food. I saw the young lady preparing a sandwich and the cheese got stuck on her finger, she just scrapped it on the sandwich. She opened up the package sauce with her teeth like she was home. Then she smashed the sandwich with the Palm of her hand.. despite the fact that it's disgusting already... it's also COVID... ...Universal Precaution!!!! Disgusting.... Starbucks in Nutley on Franklin Ave... read more

Really great Starbucks! Came here on a random weeknight close to closing with a friend. I ordered ahead on the app and my drink was made super quickly and was ready for pick up. The store was clean and cozy. There's plenty of seating here compared to some other locations I've been to, and the staff is always very friendly! Though it's further from me than other locations, I would def be back here :) read more

Nothing different at this Starbucks vs the others. Small private parking lot that fills up quickly but there is usually metered street parking nearby. Several tables that also usually occupied and of course free Wi-Fi. Some of the workers here are super nice and helpful. Others just look miserable and border on attitude. But this is a convenient location and I am a fan of Starbucks so I am here often but for only take out. read more

Starbucks - Youthberry White Tea Granita - Coffee & Tea Near Me - Nutley, New Jersey

Visit quiet often and the same issue occurs. Filthy dirty location. Especially the outside patio. They never clean. It is strewn with trash and hundreds of cigarette butts. I visited last sunday and it was filthy. I complained to mgr (dave) and they said they would clean but they just picked up empty cups. They attract vermin and disease with the filtth read more

Starbucks - Filthy Patio - Coffee & Tea Near Me - Nutley, New Jersey

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I'm currently writing this review from my car after receiving abysmal customer service. The barista Matt was unhelpful in making drink recommendations and stated "I'm not really a Starbucks person". We ordered bagels in addition to our order and didn't bother to hand it to us (even though we were both standing in plain sight). After waiting for 10 minutes for our drinks, we get to the car to eat and he provided no utensils to use the spread for the bagels. After going back in to ask for knives, he hands me one knife and says nothing else and turns his back. This is the worst service I've ever experienced at any Starbucks and Matt seriously needs to leave his personal problems at the door and learn to address customers with respect. If you're not a "Starbucks person", don't work at Starbucks and give lousy service. read more

Ahh, Starbucks. Starbucks in Nutley is, well, no different than a Starbucks anywhere save Seattle -- it's where every NYC ex-pat or NYC wannabe-ex-pat (my God, yes!) comes to buy the NY Times and sip some unholy abomination done to coffee. I thought, surrounded by so many Italian-Americans, that a Starbucks would wither and die. I'm thinking, these are people who own espresso machines that *work*, why would they drop any coin here? Well, there's some Irish in Nutley. Yeah, and believe it or not, other parts of the globe seem to be equally well-represented. All of them, for whatever reason, feel perfectly fine ordering a "venti" when they really want a "large". For the record, I felt silly. And I drank it anyway. And it lasted an hour, probably due to its initial 190 degree temperature. I brought the kids, and met a friend of mine who brought his kids. They tore it up, in the way a three and two year old can, i.e. without too much damage and tolerant smiles all around. It helped that our boys were cute, and our daughters were adorable. Proud dads we are. So, it's not a four-star joint but it's a four-star experience. They treat customers exceptionally well and the quality is there. I don't particularly like generic world music, but it's tolerable, and of course I'm overpaying for coffee I'd prefer at a diner, so there it is. If you're jonesin' for a Starbucks and find yourself on Franklin, here's your safe house. -C read more

Well it is a starbucks. Welcoming baristas and nice coffee. Just went in to grab a coffee and I could easily get what I wanted even though I was not sure about it. Coffee was good. But one thing, as it is mentioned in previous comments: IT IS REALLY COLD INSIDE. read more

Just had a really bad experience with an employee by name of Johanna at this location. I walked in an there was no one at the left side cashier . Then a man walked in behind me. After about 5 min Johanna walked up to the register and advised me that the man was before me. He even admitted I was there first l. But Johanna insisted that was not the case. I let the guy go before me anyway. Very poor customer service from Johanna who claims to eyes behind her back and insisted I was not there first l. Then came the inappropriate comments when she gave me my hot order. read more

This is a great Starbucks location. It is located downtown, with a tight parking lot...but often times you can also find parking on the street. Staff is always friendly and perky (sometimes too perky if it is early) The lines are never very long and most of the times there are open tables and stuff. I like to sit by the window with my first latte of the morning and just gaze out at the street scene going by...Nutley is such an old-skool place. read more

Drove all the way there with my daughter, not really sure why they list the hours to be open until 8 PM, but then are closing at 6 PM. Still people in there but turned us away. Very inconvenient to have hours listed online but not follow said hours. The very least they could've done is let her order her drink. read more

I've always had pleasant experiences here! The staff are so friendly. I've seen them really hustle when it gets busy ,and don't mind the wait. I like that they have an area outside to sit as well. It's not a huge parking lot, so if you're going to drive I suggest trying to find street parking - though I usually walk. The manager has also been very helpful when I have had questions about my account or about certain offerings. Very nice place. read more

People that work here always have a smile. Stopped for a drink after taking my 1 year old for a walk and been a regular since I don't usually go to Starbucks but place is clean and people are really friendly. read more

Starbucks - Coffee & Tea Near Me - Nutley, New Jersey

Not great. Parking sucks and it's always packed in here. Furthermore, I just picked up my chai latte w/soy milk, extra foam and 5 pumps of chai and it tastes like diet hot chai tea, it has a NASTY aftertaste Ugh! I usually go to Glen ridge location but this one is closet to my current workplace. I WISH I could go to Glenridge but if I do, I might as well not come back to work! read more

Order Ahead always down at this location. Considering the only full sized store within 3 towns its very inconvenient.

Pro: cute downtown area Con: always crowded, parking lot is small and narrow, boxes lined up crowding hallway to restroom. read more

This Starbucks has been here forever and is my Go-To but the service is so bad lately that I had to write this review in hopes they will use the feedback. Every single time I go in there now, it takes 20 minutes or more to complete my order even if there is only one other customer in there. I can understand mobile orders are a factor but if they can't even handle two customers, and what seemed like 2 mobile orders, then they should hire more staff or train their current staff better. read more

I went there with my bf around 8:30 on a Thursday. Not even super last minute since they close at 9pm. So we walk in there and there were at least 4 employees by the register just talking. No one acknowledged us. There was short spanish girl at the register still didn't acknowledge us. So we went up to her and asked if we can order. My bf ordered and I mentioned I'm getting one too and she looked annoyed. Even though she had a mask on I can tell. So as I'm telling her my order she's pressing buttons and looking at her coworker and talking to him so then to make sure she heard everything I'm like "light ice right?" And shes like OH and hit another button. Clearly she wasn't paying attention. When she gives us the drinks the labels had all the right things we said but my drink did not taste like it had extra matcha and it was mostly ice. Ugh. I had also ordered a pastry and at least another girl that came from the back was nice when she gave it to us. She would've probably gave us a better experience if she had been there from the start. Just a tip, no matter how "busy" you are always acknowledge the customer read more

My neighborhood Starbucks and I have to say it's one of the worst. The employees are rude and miserable. Every Mobile order I have placed takes minimum 18 minutes. I have waited up to 32 minutes for 1 drink! (Not a complicated drink- caramel macchiato). Drinks are generally good but customer experience is terrible. read more

I love Starbucks but not this location. Been here a few times but won't be back. The place is dirty. The bathrooms are filthy dirty. The area to add milk to your coffee is not maintained. I know this location is busy but that is not an excuse for lack of cleanliness. Hopefully someone from corporate will read this and address these issues. read more