Lady handed me my drink with caramel all over and down the sides of my cup. She didn't want to wipe it off. Very extensive wait time also

I'm Sorry but not going back.. spend too much money here.. like $500 a month.. and to be treated like this is wrong... if you can't hear someone's names.. ask for a repeat.. yesterday you said Terry today you Said Anna.. it's Cristina.. Repeat Cristina and The Nerve to Say I Screamed At You.. yes I did.. I Screamed My Name.. But that's Ok .. I'll Go to Another Coffee Joint.. There's One Across the Street From You read more

This store was on the route to my final destination. I should have gone out the way to go to my regular store. The order screen does not work. The cashier was less than enthusiastic. His apron was dirty, and his name tag was a printed label. While my drink was made correctly, the experience is not what I have come to expect from Starbucks. read more

This Starbucks is always hella busy so drive thru line is always long. But, the employees are always really friendly and have never gotten my order wrong once. I always have my dog with me when I'm at this one so they always make time and a pupcup for her too. She loves it! read more

Starbucks - Outside in the drive thru, waiting for her pupcup - Coffee & Tea Near Me - New Orleans, Louisiana

This is one of the most chill Starbucks I've ever been to. We may have just caught them on a lull, but the line wasn't long, the lobby wasn't packed, and the music was a perfect, chill coffee shop mix and the volume wasn't distracting. I loved all of the natural light coming in from the windows. It's a nice spot to read or get some work done. It was a little later in the day and it was a hot one, so I opted for an ice water instead of coffee or tea, but my friend who lives nearby comes often and says they always make her drinks perfectly. read more

So I always get the pink drink with vanilla sweet cream cold foam. I know my cold foam. Yesterday was good. However, today they gave me whipped cream hoping I wouldn't notice. I wasn't bothered by it because they were busy this morning but then I realized I pay extra for it. The wait for my mobile order today was also 35 minutes. read more

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Starbucks, Why are you here in business if you never have products for this community of patrons? This store is consistently out of products and it's very disappointing that management has no understanding of inventory. This store has improved some; the last three visits have been great and items made correctly but it's always a hit or miss with them. The Terry Parkway store rarely ever runs out of products and I absolutely adore Sandy at that store as she's the most personable employee of the two stores combined. Since my last visit here, I've opted to take my business to the Terry Parkway for good and now they're running into some of the same problems like this location . Sheeeesh!!! read more

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Going by the reviews, I must have a horseshoe in my pocket. We have never had an issue with this location. I like to chalk that up to not being a drive thru person. Face to face changes a lot and if it ain't right at the counter, its no big deal. That and I do seem to visit at very off times. We are usually the only ones inside so all the seats are open. It's a new building from ground up so it's got what you expect from the current 2020 generation of Starbucks. I'm a fan of this location till I get burned. read more

Starbucks - Coffee & Tea Near Me - New Orleans, Louisiana

Edit: why do I keep going back? Always out of everything, today no different. Out of peppermint syrup, out of caramel. Finally get a drink they have ingredients for and they are out of sleeves and my cup is only 3/4 full. Just not worth it. No apologies, no offers to fix anything. I have tried to love this location, and earlier this week there were new people working in the morning and things actually felt like they were improving, but today the same crew was back and the problems persisted! Mobile orders not ready (15+ minutes after being placed) or not made at all because they are out of something. Drinks consistently made incorrectly. Today I am not sure there is any espresso in my drink it is so pale. I truly believe the problems stem from the morning manager. She is rude to employees, barking orders, being very rude, but not actually doing much herself. When she is there the employees look miserable and their work obviously suffers. She also gets very rude when concerns are brought up by customers. I was so excited that there was finally a Starbucks in Algiers, but the service leaves something to be desired. read more

Starbucks - Is there any espresso in here? Ordered at 6:55 not ready when I walked in at 7:10. - Coffee & Tea Near Me - New Orleans, Louisiana

Ordered two venti iced matchas with 7 scoop of matcha( they made it regular 5 scoops), brown sugar syrup and strawberry purée on the bottom in one and mango purée in the other. The guy who took my order charged me for mango dragonfruit juice and strawberry purée in the one I wanted mango purée in. Not even telling me they didn't have mango purée. On top of that the girl that made it didn't add the mango dragonfruit bc I told her he had my order wrong. She said there's no mango purée and it's only juice which I didn't want so she didn't add it. Although, they charge me for it. Not only that she shaken the purée into the tea ‍. She then said she can see if there is any reimbursement for that but I had used my stars to redeem it so what's the point. It seems like she didn't want to remake it or refund me so I just accepted it and left. After I left and start drinking my tea I noticed that the cup was filled all the way up with ice!!! So basically I got a grande with max ice. My first and last time I'm coming to this location. (The picture is 10 mins after I got the order where the ice had melted quite a bit.) read more

Starbucks - Coffee & Tea Near Me - New Orleans, Louisiana

There is only one word that comes to mind when I think of this Starbucks, and that's FINALLY!!!!!!! Oh my gosh I cannot explain how long I have been waiting for a Starbucks in Algiers and I am in loveeeee with this one since it has opened. My very first impression was how nice and big the building was. The interior is especially appealing with very nice architecture, decor, and plenty of seating. The staff are friendly and helpful and on my first visit one of the baristas offered me a free drink because she had accidentally made an extra one. I have been here 3 times since it has opened and have gotten multiple drinks at each visit--all of which were made to my liking. So far I have zero complaints and I'm sure this place will live up to its name. I will definitely continue to heavily support this Starbucks! read more

Starbucks - Iced Maple Pecan Latte! - Coffee & Tea Near Me - New Orleans, Louisiana

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Absolutely the worst Starbucks I've ever been to and possibly the worst fast service restaurant in my life. The young man at the drive-through didn't address me when I greeted him and then after the transaction I thanked him and he said nothing. This happened three days in a row. I don't wan to make any insinuation that it has something to do about the color of my skin but it seems pretty obvious. I'll never go to this place again. I watched the young man who I referenced earlier, interact with a person of his color skin with laughter and joviality. If it walks like a duck, quacks, like a duck, acts like a duck... It's a duck. read more

Not sure what's up with the low rating for this location. Every time I go my order is ready as scheduled (mobile user here) and if I don't feel like waiting in the drive thru, a quick hop inside to the pick up area and I'm on my way. Saturday afternoon around noon, it's usually busy. Located in the Rouses/Planet Fitness parking lot.about ten minutes from where I work. Friendly, courteous staff. read more

Starbucks - Tall PS frapp with extra pumpkin sauce yum - Coffee & Tea Near Me - New Orleans, Louisiana

This whole store is special needs. I placed an order using the app. They confirmed they had the order, we get there to pick it up, the order is nowhere to be found, they said they never got the order but the same young lady I spoke to that confirmed the order the first time, was the one that said they never got it. What a dingbat. So we had to go into the store to show a screenshot of the order shed just told me they already had!!! read more

I LOOOOOOOVVVEEEEEE that a couple years ago they have finally made a Starbucks in Algiers (and right down my steeet!!) !!! YAAAAAAYYYYY!!!!!!! With that said, I have experienced some of the most friendly and welcoming staff members ever here, who made me feel like an appreciated customer:) :) Also, one time I was having trouble with my app and there was a mishap, I thought it was on their end but turned out it was on my end and they still gave me my coffee at no charge for the inconvenience. Extremely professional! I tipped them well for how well they handled the situation :) :) They always make my order delicious! I love that it has a drive-thru as well. It's just a bit chilly.. of course I feel like every Starbucks is too chilly. I put on a hoodie and jacket but still my fave freezes and I have to always leave the atmosphere after a couple hours due to that. Other than that, nice cozy atmosphere with great options of seating and even a nifty little porch to enjoy the outdoors and breathe in nature. I've also had a perfect sunset viewing here several times while sipping on my fresh brewed coffee :) :) read more

UPDATE: Today they were out of the sleeves for the cups. I order my drink extra hot and definitely needed a sleeve but of course they were out... I also had to ask TWICE for a stopper for my drink since they refuse to set them out in the lobby like other Starbucks. They have them in a cup at the drive thru window only. UPDATE: Nothing has changed... It's a disaster... Mobile Order placed 30mins ago... Been here waiting 20mins.... Finally got my drink and had to basically beg for a stopper... Yesterday they didn't have stoppers at all... -------------/ UPDATE: Still a tragedy... Waiting for my mobile order for over 20minutes UPDATE: Still terrible and my drink ALWAYS has too much cream smh... The manager that is there in the mornings (light skin African American) is to blame for how terrible things are in the mornings... She looks miserable and pissed at all times and treats the staff miserably... Those girls are never smiling and it's cus she talks to them like they are 12... No constructive criticism or actual managing... Just barking out orders with soooo much attitude... I've literally traveled the world and have never been to a more depressing Starbucks in my life... Once you bring in a MANAGER that isn't miserable and retrain the staff they'll have a shot... I sure hope it's soon smh ----------------/ I have made 5 trips here (all mobile orders) and 4 of my orders were wrong and the 1 that was right was only 2/3 full... I'm assuming the baristas don't know how to make the drinks smh It su I was so excited we were getting a Starbucks in Algiers but this is a huge disappointment... read more

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I like Starbucks. However the Algiers location is different from all the rest in the metro New Orleans area. 50% of the time my order is wrong and it's got to be the easiest espresso drink to make. Triple espresso Macchiato , 3 shots of espresso and foam, not half a cup of milk and 3 shots. I also buy packaged espresso beans at Starbucks, last 2 times I went to purchase them at this location. NONE. How do you operate a Starbucks and not have Espresso beans. Hopefully things will get better at this location, but until that happens I will avoid it. read more

They always get the order right but ordered a hot venti white chocolate mocha and when I got home it was about 2 inches of drink missing due to the foam. Waste of money for the biggest drink. I wasn't given a receipt for proof of purchase at this store. read more

Great place to study or have a meeting! I love the decor and the friendly baristas! They are always cleaning and taking care of the store. They take their time to know their customer's names and help when needed. read more

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OK! So i realized that once i broke down each step of how i wanted my drink (coconut milk mocha macchiato-iced), they actually executed it perfectly! read more

Starbucks - How a coconut milk mocha macchiato is supposed to look at the bottom - Coffee & Tea Near Me - New Orleans, Louisiana

To the crew of Starbucks. I was kinda having a bummer of a day. When I walked in at least three people said hello to me. Your enthusiasm and joy really made me feel just a lot better. I want to thank you for putting a bright spot in my day. After leaving I felt a lot happier. Mistakes happen, sometimes we have to wait longer than we want to, the worlds not perfect! However your attitudes are awesome and make all those other little things seem totally irrelevant. Thank you for being awesome!!! And you know what I will have a great day, just like you told me to when I left. read more

I love how cute this Starbucks is. I also love how much parking they have. I must admit this review is biased because I'm ENAMORED with the new tea lemonades. The guava white tea and the peach green tea are my absolute favorites (with and WITHOUT alcohol). Anyway, I had a meeting here and although there is a lot of seating it doesn't have as many private or separate spaces. It gives you a college union feel (i.e. long tables, lots of windows, etc). But I liked the vibe and the customer service was amazing! The manager was super friendly and the barista let me taste smaller before committing. read more

I saw the reviews AFTER I ordered and thought, oh it can't be that bad, can it? Yes, it can be. The cashier was super nice, but my iced americano was room temperature with a few pieces of ice floating in it and too much water. It reminded me of that time I tried to go to a Starbucks overseas and no one knew what an iced coffee was. Not to mention, when I asked for room, they basically left an entire quarter of the cup empty. I'm not going to drink a quarter cup of half and half, ya'll! I'm also pretty sure they are not cleaning the espresso machine properly because the espresso shots taste like old, rancid oils. Weirder still, they don't have a full menu up, and there are NO pastries in the case. They have no ads up for seasonal, specialty drinks. PS: Wound up throwing my nasty coffee is the garbage. Any place that makes coffee like that isn't gonna be able to fix it a second time around. read more

This is by far the worst Starbucks I've ever visited. They're so inconsistent and clearly under trained. The convenience of its location is literally a waste. Everything I get is always wrong, I mean everything. read more

This is probably the worst Starbucks operation. They always seem to run out of essential supplies. One day no plugs for the cups... Another no protection cover so now I burn my hands when drinking. I really think that no one even cares when asked about it! read more

This location has been out of Splenda since Saturday. They are always out of something. By far the worst Starbucks location that I have ever been to. I was excited to finally have a neighborhood Starbucks. How disappointing. read more

I've been a few times with no issues so I didn't really believe the reviews. So I went this morning at 5:30 am and guess what? The blender was broke. read more

I'm so glad that a Starbucks finally opened by my office! But unfortunately it doesn't make a difference if the drinks aren't made correctly. I've been to this Starbucks before and everything was fine. Customer service was great and my drink was made correctly. Today when I went, the girl asked me for my order three times then comes back and ask me if my order has been taken. I drive up to the window to pay and my drink hasn't even been made. The barista asked the girl taking the order what my drink order was to make it. I understand that they just recently opened but orders should already being made when I ordered and not asked when I get to the window. I get to my office and my Honey Citrus Mint tea taste like water. Not including the girl gave me my hot cup without a sleeve where I had to ask for one. I hope everything improves but I will not being going back. read more

Just like everyone else I was excited to get a Starbucks in Algiers. And just the same I'm disappointed in it. They don't seem properly trained and every time I've been they never have almond milk or the right sized cups. It seems they are always out of something no matter the time of day. I get it's new and just opened but it's a little ridiculous. Some of the baristas are rude when you order and they don't quite understand what it is you are ordering. All in all they probably should have waited and taken the time to train/be ready for opening. As is right now, it's a hot mess and I'll be sticking to going to a different location. Worth going out of my way if my order will be done right. read more

Do not go to this Starbucks. Ordered a Toasted White Chocolate Mocha Frapp and it came out as White Milk Frapp, basically had not expresso shots in it. Told the girl that this doesn't taste like what I had ordered. She had to remake my drink. Secondly the store was full of gnats flying everywhere. My son had to go to the bathroom. As we entered the restroom literally a bunch of gnats flying everywhere and it smelled like someone died in there. Felt like a scene from a movie. My son even made a comment that it stinks. I literally picked up my son and exit the building as I found it to be unbearable. Will not return. read more

I prefer Starbucks over PJ's but this location needs a lot of help. Too often I place a mobile order and they don't have what I ordered. In February, I was able to mobile order Valentine's cookies and they were out. They were over $20 and I didn't have time to wait for them to refund me as I was on my way to a meeting. Today they are out of cold brew and nitro. Had to wait in line for a refund. I'm a bit annoyed at this point. I know it's a new location but seriously get it together people! I usually plan my travels to stop at the one by lakeside so shame on me for giving this one another try. I'll update my review IF things improve. SMDH! read more

Very disappointed. Like most, I was also very excited to get a Starbucks in Algiers. The first time I went, they gave me the wrong drink so I drove back to get what I had actually ordered and the drink was terrible. Well, I decided to go back about a month later for two of the same drinks and neither one of them seemed to be sweetened and one of them was really dark while the other one was extremely light and tasted like steamed milk with a hint of coffee. To top it off, you could tell that the girl at the drive thru didn't want to be there. She was unprofessional and rude. The least customer service can do is say "Thank you" and/or "You're welcome". This girl shut the window after I thanked her and wished her a good evening. Overall, terrible experience both times I've been here. Won't go back. I'll stick to PJ's and if I ever want Starbucks, I'll just drive to Terry Pkwy. read more

I ordered a pink drink with no strawberries and a warmed butter croissant. The lady who handed me my pink drink was very nice... I did not have a problem with her. The guy, Logan, who handed me my croissant just threw it on the table and another worker acknowledged that and said oh my gosh did he just throw it at you and so she confronted him about it and he had an attitude with her read more

Very slow, didn't have the breakfast sandwich I want either. I'll stick to PJS

What is going on here? I've never been to such a bad starbucks's. Y'all need to get it together. The staff seems poorly trained. The drinks are meh. read more

I took my Dad to Starbucks for a coffee however there was not a place to sit together because everyone in there had a computer and took up 4 seats per person with their backpacks books and crap all over the tables. WTF!!! This crap is out of control real customers do no have a place to sit and enjoy coffee that's crazy that they have to take over the entire seating sections. read more

Went through the drive-thru today to get the chestnut praline latte that I just read they had on the Starbucks website. I ordered that and at the window I got a Frappuccino. I told the girl that no I ordered for it to be hot - in latte form. She just kept looking at me with the dumbest look saying "it's a Frappuccino, it's a Frappuccino." She refused to do anything to change the mistake she made bc she clearly did not hear me make my order and then acted like they couldn't make what I wanted when the Starbucks WEBSITE STATES THAT HOLIDAY DRINKS CAN BE SERVED ICED, AS A FRAP, OR L.A.T.T.E. I won't be here again. I'd rather drive to the newly renovated terry parkway location. Y'all suck. read more

Clean, large space, with enough outlets to study or conduct a meeting. However, I've been there 3 separate times and my drink was made wrong, the WiFi is slow, and bring a jacket because it's always freezing. read more

this Starbucks is utterly disgusting; truly gross. It was infested by gnats which meant that everywhere we went had bugs. My food had gnats in it, the bathroom had gnats in it. read more

Extremely rude. Ordered on the app and when we got there tasked us "what took you so long, everything is bad" still proceeded to give it to us with an attitude. All our food was cold and ice was melted. Will never go back. read more