This is the absolute worst Starbucks I've visited. My sister and I waited 30 mins for our two grande drinks. The customer service and management sucks. We arrived at Starbucks on a Saturday, 12/29 around 2:30pm, so yes it was already pretty busy. But even with this amount of orders and customers, the Starbucks in the Natick mall provides quicker and better service. We ordered our drinks probably at around 2:40pm, and we waited 10 mins for one grande drink. Then continued to wait for my sisters drink. When another 10 mins passed, we became very impatient as customers who arrived after us already left. I spoke politely to the barista, despite such awful service to ask if their was a grande strawberry Acai lined up in their orders. The baristas all looked and it seemed like they screwed up and didn't even put our other order in line. The manager finally prepared our cup and put it LAST in the line of the other orders to be made as we've been waiting 20+mins already. Everybody AFTER us had already gotten their orders and left! And when the barista finally got to our order, she took her sweet time to put other stuff away and then finally made our drink. When we got our drink at 3:15pm, she did not even apologize for the long wait and she knew we've been standing their waiting for the entire time. I did not get her name but she had glasses and short hair, horrible customer service and very b****y if you ask me. She could have taken two seconds to make our grande drink first when I asked, since it was a mixture of juice and strawberries. Or the manager could've gotten off his phone and made our drink! That would have been nice, but no their customer service absolutely sucks. I hope they get a new manager because this guy with braces is not making it. And throughout this, my sister and I did not make a scene nor were we rude, I even said 'thank you' to the rude barista. But I am never coming back to this location again. ALSO SHE MADE OUR DRINK WRONG. read more