If I could give this place 0 stars, I totally would. It is NEVER consistent and the last few weeks it has been unbelievably slow (26 minute wait, 20 minute wait, 22 minute wait). The drinks are either delicious or horrendous - if they are even made properly (that's a 50/50 chance in itself). It's actually disgusting inside of the store as well, which makes you wonder why we still went back..? ‍ I also, want to point out - paying $7.31 for a venti non-dairy matcha is ABSURD. Don't waste your time going to this location - it's the worst Starbucks we've ever been too. Try local coffee - University Coffee or Java Jacks. If you want commercial - go to Dutch Bros. Avoid Starbucks at all costs, you'll regret it if you go. read more

Can totally agree with all the low rated reviews. I've been here a couple of times and have been the only one in the store, ordered only 1-2 drinks, always 6 people working, and it still takes 20-40 mins EVERY TIME. don't know why i keep going back. this last time i went i had 30 mins before i had to be somewhere and thought 30 mins would be enough time but no. was the only one in the store, ordered my drink, 20 mins and saw 6 people working, i asked where my drink, they gave an attitude, THEN they started on my drink. never coming back. lesson learnt. read more

I waited twenty minutes for two grandes just for them to not even make them right. Don't waste your time there.

Horrid. I am so bummed that there is only one location in Nacogdoches and one 50 min away in Henderson. Both super poor service and poor drink/food quality. Multiple visits over the last 6 months. I love Starbucks and unfortunately have to deal with the consistent disappointment. Henderson is getting better and I can tell they are trying. I get that they are busy. But staff for it and educate your baristas!!! Today I went to the Nacogdoches location for a grande iced americano and got NOTHING BUT ICE. I also ordered it on the app at 9:09am leaving more than enough time for my 10+ minute drive to get there to have it be ready. I get there and asked about my drink since I didn't see it. NO ONE helped me. I stood waiting for 5 minutes and finally after SEARCHING for it and waiting for someone to help me, I saw it tucked away on the baristas side of the counter along with my cold Turkey bacon sandwich I ordered as well. So MAD!!!! What's the point of ordering ahead!!! I really really hope Starbucks Corp steps in and makes some positive changes!! read more

Starbucks - Grande iced americano...more like ICED ice. - Coffee & Tea Near Me - Nacogdoches, Texas

This is the slowest and least friendly Starbucks ever. There are 6 people working, and it took 30 mins to get our order. There was no one in line when we walked in, so I guess maybe they had a lot of mobile orders, but that is a ridiculous wait for coffee. read more

I will admit they have good service an great beverages, but there breakfast sandwich was served frozen and very disgusting.

Unbelievably poor service! Slow, inattentive, and the staff couldn't care less! We were the only in-store customers and only ordered a drink and a breakfast sandwich. The drink came out pretty quick but after 15 mins, we approached the counter to as about the sandwich; they had forgotten all about it! No apogies, rather just a dirty look when we asked about it nicely. Additionally, even with more than enough staff, the interior of the store is gross! Dirty floors, trash on the floors and the coffee service area is disgusting and not stocked with the essentials. I get the feeling they are believing they can just skate by on the brand name, but there are many other options and my experience at this location, which was my first time, has convinced me to try the competitors! read more

It's no mystery that Starbucks is by far my favorite stop for coffee and other selections that are spontaneous dictated by my cravings at any given moment. I have visited literally hundreds of Starbucks' location since they've come into existence and although they all seem to be pretty consistence with the quality of the products they offer; the service, quality of the product, wait-time, cleanliness and accessibility of the location are the five points I will rate all of them on going forward - so to make the point I've recently incorporated a rating system based on this short list to calculate the rating of the locations I visit. I feel all these criterions are controllable by the corporation, the franchise owner or store manager. Service - 4 Stars Quality - 4 Stars Wait Time - 3 Stars Cleanliness - 4 Stars Accessibility - 3 Stars Rating 3.6 read more

Smells good, good staff, and the Cold Brews are VERY ADDICTING, Pumpkin Spice season is the best time to go!

This Starbucks is the only game in town when it comes to coffee, unless you want to go to SFA's campus to the second location (far smaller than this one). Either way, the brand maintains its consistency with good customer service, along with an excellent product despite a high traffic volume of customers within this store. And if you think that you are going to get a seat and chill with your tablet/laptop after 7 PM? Fahgettaboudtit! And this goes for the outside seating area as well. Expect a lot of 20-something coeds to be nom nom'ing on snacks, drinking lattes and getting their study on for an all-night bender here. You are better off just grabbing your coffee, and rollin' outta there. You just aren't going to get a seat at these hours. No soup for you. :( Definitely the hot spot for Millennials. read more

I'm giving 4 stars cuz the coffee was right on. Italian Dark hit the spot this morning. I forgot his location is kinda small and with a one way in and out it's tough to navigate. The staff was great. But they were humpin it. The line was out to the street! They had a tough time with the demand. Kudos though. Thanks for the great coffee. And the redheads! read more

I definitely don't understand the two star reviews. I just watched the barista team help two older ladies who didn't really understand the menu order coffees. They were kind and patient and made sure the ladies got coffees that they liked; I'd want my grandmother to be treated that way. Great job to Lily and your coworkers. read more

Go to this Starbucks only if you are not bothered by annoying, fake, and perky staff. At first I thought it was just one specific person, but all the people that work seem anything but genuine to customers. They use a high pitch voice that one uses only when mocking someone. It might be because the managers make them greet customers this way, but I for one prefer a courteous but real greeting instead of a robotic, forced one. read more

Starbucks - Coffee & Tea Near Me - Nacogdoches, Texas

Me and my boyfriend came in on a busy saturday. We ordered two drinks, they messed up mine. However Giovanni kindly offered to remake my drink and even gave us a new drink to make up for it. Super friendIy, great customer service. One of the best Starbucks experiences! shoutout to Giovanni ! read more

They were SLAMMED two Saturdays ago. I waited 45 minutes for a mobile order in store after it should have been ready, because the tickets were flying out of the machine like crazy. 15+ people inside and the line was backed up. The baristas were working as fast as physically possible. Everyone loves Starbucks, sometimes our tiny town is crazy busy. read more

I have celiac disease so I figured I wouldn't have any good options at Starbucks. Then I saw that they now have egg bites. On paper they look gluten free but I always worry about cross contamination. I ordered the jack cheese and pepper egg white bites knowing my risk and thankfully I have not shown any signs of a reaction. Very thankful for the precautions this Starbucks took to ensure my foods safety! read more

I love Starbucks but I will not be going back to this location EVER AGAIN in the AM!! The woman the have taking the orders is very nice but talks entirely too long to each customer in the drive thru which I find very rude and inconsiderate of other people's time. I waited for 15 minutes in line this morning and finally roll down my window to see what's taking so long and she is having a full blown conversation with the woman about STAAR testing. Are you joking??? I'm late for work! Then she proceeds to ask me several questions irrelevant to my order! I understand being friendly and enjoying your job, etc but be respectful of other people's time. NEVER AGAIN. read more

Not only is the worst Starbucks I've ever been to but the service is just... odd. Every encounter I have here makes me never want to come back. Today as I finished my order my barista asked me what my favorite Disney character is.... not only am I on my way to work and just trying to get my coffee but I'm also not trying to slow down the line of cars behind me just because you are bored and trying to talk to people....last time an older woman was talking on the speaker to the people in the back and took ten minutes just to input two coffees.... the experiences here get weirder and weirder every time. read more

I go to this Starbucks all the time but today was a disaster. They had 5 people working and 4 of them were tending to the drive thru. I waited forever and the cashier failed to repeat my order and ended up charging me extra for something I didn't ask for. When I brought it to the baristas attention, he fixed it but failed to offer me any kind of compensation for charging me extra, not did he apologize. My venti is nowhere near full either. Very frustrated this morning. read more

Starbucks - Coffee & Tea Near Me - Nacogdoches, Texas

Read the reviews, went anyway, thought I'd judge for myself. Ordered Americana and Mango Dragon Refresher, to go. Coffee was horrible, tasted like cheap, old, coffee beans. Could have had a better cup from day old gas station coffee. Refresher was very weak, didn't taste right. Two sips of coffee and it got dumped at the red light. Had stomach cramps really bad, then had to make a quick stop at a restroom. The server/cashier was very curious and friendly. Not her fault if management isn't taking care of business! read more

More often than not I have to wait longer than usual for a mobile order. Or they only give me half of it and then I have to ask about the rest of it. They're very unorganized. read more

In town for he only "good" place to get coffee here in Nacogdoches. Service was slow and coffee quality were subpar. Not busy and the atmosphere in here were just off. Not feel the same as otgers Starbucks. read more

I love Starbucks. I was really excited when I moved here that we have one.... that is until I visited. Over and over and over again thinking that it will get better. It doesn't. They can't make a simple drink correctly... and IF they can it's AT LEAST 10-15 minutes later, in the drive-through. Making you late to WHEREVER you were headed. I'm very sad to be giving them such a poor review bc I do love the other Starbucks stores, I just think they need better training and leadership. read more

This is the WORST Starbucks. The last two times we have been, we have returned our drinks. The service is pretty lousy as well.

Manager storms in late 7:20am. Not super busy and staff is handling it quietly and professionally. She begins barking orders in a loud voice pissing all over the tranquility in the place. Unprofessional and discourteous to staff and unaware of how her gestapo management style impacts clients willingness to return. read more

I Love Starbucks! This one is the bomb.com! The drinks are delish and customer service is the real deal.

This is the worst Starbucks I've ever been to. I've given them several chances but they always disappoint. For starters they are always out of everything. When you order a drink and take a sip it does not taste right. When you bring it up to the barista they just shrug and say "oh we'll we're out of the stuff to make it." Seriously? So you just make me this cup of random crap and hope I don't notice it?? That makes perfect sense. Drinks are watered down and the staff are rude and obnoxious. Go the the Starbucks on campus, they are so sweet and always perfect. read more

I am not impressed with the service we received here today. My husband ordered coconut milk in his drink instead of regular milk (a necessary upcharge for someone who is lactose intolerant), and when I saw that the barista made it with regular milk, I politely told her that he ordered it with coconut milk. She was visibly irritated and offered no apology. She just turned around and started again. She had asked our friend if she wanted whipped cream on her drink, and our friend said yes. When she gave our friend her drink, it had no whipped cream. When she asked for it, the barista was irritated yet again. Also, we ordered a shaken iced tea for a friend in the car (something he drinks all the time), and when he drank it, he said it was disgustingly bitter. We are sadly disappointed. read more

The short haired girl at the counter was horrible. She must've hated her job. She was very rude

Difficult, small location but never had bad customer service or wrong orders. I really wish they would relocate this business!

This is the worst Starbucks I've ever been to in my life. Horrible service and they NEVER get drinks right. Might as well go on campus if you want Starbucks NOT here, you will regret it read more

This staff is really friendly I really enjoyed going in there. This is small town Starbucks . they take the time to greet you as you walk into the door. I enjoy sitting reading the paper. The atmosphere is great. read more

Honestly, this place is pretty strange. The coffee is usually a bit bland tasting and takes a lot longer to make than any other Starbucks I've been to. They also rarely even call out your order so you'll sit there for a long time before noticing your order has been sitting on the counter for 10 minutes read more

Awful service! I ordered large hot decaf coffee. They gave me medium coldnot coming back

I wasn't feeling well... at all... and I was recommended to get the coldbuster tea from here. I had no idea what I was ordering and since it wasn't a menu item, the workers weren't familiar either. However, the guy who took my order and the barista worked together to figure out exactly what I needed and made my drink exceptionally well. I think that this location has bad reviews because it's small and there isn't a ton of hanging out space when college kids take over the lobby to study. But they have great workers who definitely care to please their customers. Exceptional service from a chain coffee shop. read more

Service used to be a lot faster. The last several times I have been, service is SO slow. They need to hire more people.

Best in nac! Very welcoming baristas, nice place to sit, always clean. Nice music. I love spending time here! read more

They struggle making drink orders correctly. Ordered a black tea lemonade with raspberry and it took close to 20 minutes and it was so watered down it was more like flavored water. When I went back for a refill (I'm a green card member), they were annoyed that I even ask. The drink that came out was disgusting. read more

This location must be short staffed because there is always a wait, and it's typically 10-15 minutes plus. Only gave two starts because they get my drinks right every time, just wish i didn't have to sit in line for a half hour to get it. read more

What I am in town I always need to stop at Starbucks. The employees always seem nice my drive thru or go in. Nothing makes your trip home plate like a venti caramel mocha frappuccino with extra caramel and no whip. read more