Although we have never formally dined inside the 1st City Cafe, every time we stay at the Fredonia,…read morewe have wonderful cocktails at the Nine Flags Bar and we order food from the 1st City menu and everything we have ever had was delicious. We really enjoy their pimento cheese, housemade crackers and whipped candied jalepeno dip, the chicharonnes and queso and the great big salads. But oh, the Rebellion Nachos.....I see you sexy nachos over there with all of the hotness.....You simply must sub the Akaushi Tenderloin on the nachos. Thank me later. We normally have cocktails and snacks at the bar and then we order our entrees to take up to the room to enjoy. The service is always top notch here.

I am a guest at the hotel, and unfortunately, the service I experienced in the café and poolside…read morearea on August 21 was extremely disappointing. After helping our daughter move for school, we returned to the hotel exhausted. We had already had an early dinner, so we decided to have a drink and order a light appetizer and dessert poolside. The bar was crowded, and although three different servers came through the pool area, not one stopped at our table to ask whether we needed menus or anything else. We eventually had to flag someone down ourselves. Unfortunately, that interaction seemed to set the tone for the remainder of the evening. The staff we encountered were consistently unwelcoming and inattentive. It gave the impression that they were simply there to complete their shift rather than provide the level of hospitality guests should reasonably expect. The atmosphere was also frustrating. A toddler was repeatedly screaming at the top of her lungs while a musician was performing, and the child's father made no apparent effort to address the situation. While that is not necessarily the hotel's responsibility, the combination of the disruptive environment and poor service made for a particularly unpleasant experience. The situation became even more frustrating when we accidentally left my arm brace on the table as we hurried to finish our nightcap and leave. Within approximately five minutes of realizing it was missing, my husband returned to retrieve it. Since it had been left on the table moments earlier, we expected that the server or another staff member would be able to locate it easily. Instead, he was sent from the bar to the kitchen and then to the front desk. After approximately 15 minutes, he returned without the item. That experience reinforced the impression I had already formed earlier in the day: there appears to be very little communication or coordination among the staff. No one seemed to take ownership of a simple guest-service issue or make an effort to resolve it efficiently. When guests are paying nearly $600 for two nights in a small town such as Nacogdoches, particularly at a property marketed as one of the best accommodations in the area, there is an expectation of professional, attentive hospitality. Guests should feel welcomed, recognized, and valued. Unfortunately, I did not experience that during my stay. The attitude of the waitress who ultimately served us was particularly disappointing and significantly affected the overall experience. Her demeanor was not appropriate for someone working in a customer-service position, much less one at a property presenting itself as a higher-end accommodation. I strongly recommend that management take a closer look at staff training, communication, accountability, and expectations surrounding guest service. Tipping is part of the hospitality industry, and guests should not have to repeatedly seek out employees for basic service. Based on this experience, I will not be staying here again. I hope management takes this feedback seriously and uses it as an opportunity to improve the guest experience for future visitors.

The food is always good. The lemonades are very good also! The place is welcoming with music…read moreplaying in the background. The service was good; food came out fast.

My wife and I enjoyed a great sandwich in the Nacogdoches McAlister's. The ship manager Sam made us…read morefeel very welcome and spent several minutes at our table explaining the other foods that were available and some of his favorites. I would highly recommend this food establishment to anyone. Thanks again Sam we enjoyed our time there we will be back to see you soon

We ended up here before we went to the local water park. We dined at a non-peak time, around…read more2:00pm. Our server Claudia was a sweetheart. Food was delivered quickly. We ordered the dip trio, Chicago dog, a plain hotdog (picky eater) and a BLT sandwich. All the food was tasty! The BLT was one of the biggest BLT's l've ever had. No shortage of bacon - I swear there was 8-10 slices of bacon on it lol! Also had the Cajun fries and the garlic parmesan fries, both yummy. Overall I would go back if we are in Nac again.

Have searched all over Nacogdoches and Lufkin for a BBQ Salad and I finally found a place to make…read moreone!! Now it's the ONLY place to get one! Thank you for making an exception to my needs and cravings of a BBQ salad!! It was amazing!!! Keep up the good work and customer satisfaction Bottlecap!!

What a great spot! Kilee (sorry if misspelled) our server was so nice. It's a relaxed atmosphere…read moreothers in the cafe enjoying their meals. We took recommendations from Kilee and everything was great! Got the Brisket Queso for an appetizer. Then the value meal Chicken Fried Steak with mashed potatoes and green beans. Best Chicken Fried Steak I have had in a long time, not slight with the gravy (good gravy)! Potatoes were so yummy! Had the Blackberry Tea-super flavorful! Big portions! Had more than enough for supper later. It is a nice place to eat, give it a try.

Great onion rings, perfect fries, jalapeño/crawfish chowder was aces. My steak was nicely marbled…read morebut fattier than the average. Kitchen / bar had trouble with a few special requests, like "a shot of coconut milk". Took a while But it got done. Waitress Tess was aces! Drinks full and helpful. Lots of leftovers for the price which was, with 2 mixed drinks and two beers, with a generous tip, $170 bucks. The beef wasn't quite worth it but these days what is. Great taste, but didn't get rare right, it came blue. I'd go back if Im in the area bit I'd try some of their fried dishes which looked spectacular and well portioned for the prices I saw.

I paid $50 to get my food delivered from the mobile site. Customized my order to my dietary/allergy…read moreneeds. The order came wrong and I couldn't eat it. I tried to make contact with the manager who did not care that I had a bad experience at all. He wouldn't refund or fix the order. He was actually very rude about the ordeal and was wildly unapologetic. I have worked in the food industry, I am not a stranger to how it works. This was a very bad experience and we used to love Freddy's. Even in this small town of no options, we will not be back after this experience. I would give negative stars if possible.

fucking bullshit paying almost 10 dollars for a large chilli cheese just to get half and some bs…read moreis crazy

Service was awful. Waited for 10 minutes to close our tabs after they IMMEDIATELY told us to get…read moreout of the golf simulator and did not acknowledge us at all! never going back again.

We are local and we will never come back here again. The food service was so bad. We waited over…read morean 2 hours to get flash fired wings and frozen fries. I have never waited so long for a meal. The service WAS HORRIBLE. if you have 3 hours to waste before you get your then come here. The server once never apologized for for the delay. Many other customers in the restaurant were also waiting as well and very frustrated. The restaurant should not even be open if they can't manage the restaurant properly with staff please close this location down if you don't know how how tomanage properly. Please stop creating bad experiences for customers. Don't come here. You will be very disappointed.

They are really good. It went really really well the food was great I love their service.read more

I work out every day and after look for some protein and try to have one hamburger that is good. I…read morewent to McDonald's, the roost Freddy's Buffalo wild wings, and maybe one or two others. The best for me is Whataburger in Lufkin. The hamburger was loaded with other things besides just the meat which were all fresh and delicious and the portion was good for just the traditional burger. The service also was very friendly, especially compared to some of the other places at Freddy's and McDonald's I had the deluxe burger shoved in a bag sideways so I took it out of the bag. Everything spilled all over the place and made a real mess. I will definitely come back to Whataburger!

I drive from Houston to the Longview/Tyler area multiple times a year, and I'm guilty of planning…read moremy trips to coincide with lunch or dinner from Wienerschnitzel. Those who know me well know that I've spent $200 on A5 grade Kobe Beef in Japan. They also know that I put hot dogs on the same culinary pedestal. The service here has always been wonderful, be it at the window or drive-thru. But my last two visits were a little less than satisfactory. Long story short, I've arrived around 11 a.m. on both previous visits and, as I have continued north of U.S. 59 toward my destination, my hot dogs from this location have had the consistency of something that has been on a convenience store roller for multiple hours. Further, the kraut on my most recent visit tasted like they ran it through rock tumbler alongside aluminum foil. Besides fried okra, hot dogs are my favorite food in the world. Not only have I checked in at hot dog joints and called them "Mecca," I've also attended City Council meetings and encouraged them to attract more hot dog places. This place needs to do better. I understand that employees probably arrive at the joint around 9 a.m. But could the manager ease up on the throttle with tossing dogs on the grill immediately? And the kraut ... it had a strong metallic taste this time around. I'm a little spoiled on kraut, since I make my own, but I can still stomach the canned stuff. This was beyond that. Will I return here? Yep. Hopefully, my next trip will yield some fresher dogs.

I love the ice creams and banana splits. If kids are taking the order, they usually mess up and the…read moreowner is always more than willing to make it right. Very friendly place. It's great fast food with amazing fries. I like the chili dogs and my son loves the burgers. The have a nice setting outside where you can sit and eat or you can take it to go in your car. Prices are not bad. Great deserts lol.