There is a girl who works the drive through who should NOT be working at starbucks. My first interaction with her: she couldn't get my order correct and had a HUGE attitude... ok, I let it pass because it was the drive through. Then, as I get to the window (no one inside, I'm at the window to pick up), my drink is made, left unattended, no one in site. Finally brown haired drive through girl slooooowly walks over to my drink, stops to talk to a coworker, walks over slowly to get a sleeve, takes her time putting it on, goes over to the computer, slowly types things in, opens up window to scan my phone (is incompetent at that too)... Finally, the phone was scanned, and I got my coffee... I was not happy, but didn't say anything.
Second visit with "girl". The ordering process, a lot better, but as I pulled up to the drive through, she noticed me being annoyed the day before and decided to again be super slow at getting my coffee. It actually sat on the counter for a minute before she picked it up. She was standing in view of me and talking to her coworker again... I was in scrubs, so she probably had an inkling that I was on my way to work and didn't have 10 minutes to waste (yes! it took me about 8 or so minutes to get a simple latte with no one else waiting). I decided to take high road, and I even said thank you when she handed me my coffee.
Visit 3: The "girl" isn't working. There is a line, but I order, drive through to get my coffee, and am out of the line in less than 3 minutes. Good job SB... I may give you 3 instead of 1 star.
Visit 4: The "girl" is back.... oh dear, oh dear, oh dear. This time, I have an extra 30 minutes to spare before work (In case Chuck is flooded). It's rainy outside, no customers in line... Order placed: problem... she seriously is the only one who doesn't understand: grande latte, no foam, 2 raw sugars. She asked, "2 pumps of what". I said not pumps of anything. Then she said, "You don't want any flavoring to it?" I said, I just want 2 raw sugars. She said, "oh ok, that's what you said". .. duh... but I still didn't give attitude (high road, want coffee quick and easy). I pull up to the window... damn psycho recognizes me and decides yet again to take her sweet @ss time.... She slowly gets the coffee, mentions something about me to her coworker, whom I see eyeing me and trying to be sneaky about it, but lets be honest, I SEE YOU! Then she proceeds to the cash register where I swear she was writing a book. After about 60 seconds of her typing and 3 minutes of her "getting my coffee and acting like she is busy ringing me up", I finally get my coffee. Guess what? the "no foam latte" was super foamy... Thanks! I also finally decide to write this review because... well 3 strikes and you are out. It's been so bad that This review will go to starbucks... I've been to sooo many and this is outrageous. read more