Marshal, thank you for your service!!! Professional, honest with great sense of humor . We'll be back read more

My husband and I were teaching our 4 and 5 year old boys school for 2 hours straight. They were about done, and we all stood up to gather our belongings to get ready to leave. The Asian Starbucks barista had the audacity to rudely shush my boys from over the counter where she was working from, all because my kids made a little noise for a couple of seconds between the time we stood up to leave and when we actually left. The entire time, my kids were quiet and studying in the Starbucks (NOT the library), you can't lecture other people's children, you need to speak to the adults, because obviously you made my little boys feel bad and uncomfortable, also your music is soooo loud, you can turn it down a notch, and lastly, don't work at a public coffee shop if you don't like noise, work at a library instead. The coffee was also way too sweet, it didn't taste good at all. Honestly, we felt discriminated because we have children. If this happens again, I will need to take some action against your behavior. Calling you out for it in person, and writing a review about it, doesn't justify how awful of the customer service you gave us. read more

Went through the drive thru - person taking my order seemed annoyed at her job - "welcome to Starbucks.." When I get my order she doesn't say anything then closes the door before I have the chance to ask her for a straw. Also their cups are entirely paper and so is their straw, even for an iced drink. Yeah, I get it, "plastic is bad" but go to any other establishment and they've moved on to compostable straws and cups that don't disintegrate as you drink it. Very antiquated policies and very lame customer service, would not go back. read more

I'm honestly surprised this Starbucks location is even still open. It's never busy, and after multiple visits, I understand why! the drinks are consistently terrible. My Frappuccino was almost entirely foam with barely any ice. When I politely asked the barista to remake it, she responded with, "Do you even know what a Frappuccino is?" which was incredibly rude and unprofessional. What made the experience even worse is that the same day, I ordered two drinks in person and tipped. I also placed a separate online order for two additional drinks last minute for my family, which I didn't tip on. It honestly felt like the drinks from the online order were purposely made poorly compared to the ones I ordered in person, which is not okay. This isn't a one-time issue either. I've been to this location three times, and every visit has been disappointing. On top of that, I ordered a specific bag of coffee, and they gave me the wrong one. When my husband went back to fix it, they took the returned bag and put it right back on the shelf before giving us the correct one. That's honestly disgusting!!! there's no way to know if a returned product has been tampered with. Not to mention every time I get a drink here of the lid is dirty. Between the poor quality drinks, rude service, and questionable hygiene practices, I will not be coming back. read more

Starbucks - This was the worse Frap I have ever had in my life from anywhere. - Coffee & Tea Near Me - Monterey, California

I walked in around 5:10 a.m. and noticed Lucia talking to someone. I couldn't tell whether she had an AirPod in her ear, but she was clearly having a conversation with someone other than her colleague, who was working the drive-thru. I approached the counter and ordered a venti Starbucks 1971 roast to drink on-site. Lucia rang me up, turned to start brewing the coffee, and resumed her conversation. I waited to get her attention because I still needed my receipt. It took her a minute to realize I was standing there waiting. Keep in mind, this was at 5:00 a.m., and there was no one else inside the store at the time. I took a seat and started setting up my work area. After some time, I noticed Lucia doing a few other things, so I asked if my coffee was ready. She responded, "Oh yeah, it's over there." My drink had never been called out, so I was confused as to why I had to ask whether it was ready. At this point, I was visibly frustrated and walked over to get my coffee. As I did, I heard Lucia say, "CHILL." Up until that point, she had been speaking very quietly and under her breath to whoever she was talking to, so hearing her suddenly say "CHILL" out loud made it seem very clear that the comment was directed toward me. I turned around and asked, "Did you just tell me to chill?" She replied, "No." The other employee working the drive-thru did not look up no had she been engaging in any conversation with Lucia, and there was no one else around, which made the situation even more confusing. I went back to my seat and was gathering my thoughts because I intended to speak with the manager. A short time later, Reanna came over to me holding a venti dark roast to-go cup and asked, "Did you order a dark roast?" My coffee cup was already sitting on the table in front of me, and there was another couple waiting for their order, so I was confused as to why she approached me. I told her, "I already have my cup of coffee." She then quickly spoke with Lucia through their headset, turned back to me, and said, "Oh ok, and I would appreciate it if you would be respectful to my staff." I was shocked by that response, especially because she had never asked me what happened. After finding out that she was not the manager, I told her, "Don't tell me to be respectful to the staff when you haven't even asked me what happened." She responded that she was only saying it because of what Lucia told her had happened. I explained that this was exactly the problem: she had approached the situation based entirely on one side of the story without first speaking with me or asking for any context. I asked Reanna if she was a manager and she said she was not. I told her that, in my experience, managers and supervisors are trained to speak with everyone involved when a situation arises so they can understand the full story before drawing conclusions. Being that she did not claim to be a manager, I then told her I was done discussing the matter with her and requested to speak with the manager. She informed me that Brandon would be coming in later, so I am currently waiting at the store to discuss the matter with him directly. I have never experienced this level of treatment or disrespect during my many visits to Starbucks. What makes this especially disappointing is how easily the situation could have been avoided with basic attentiveness, communication, and professionalism. As a former general manager in retail, I understand that employees can have difficult moments and that misunderstandings happen. However, I would never allow an interaction like this to go unaddressed without making sure the team understood the importance of creating a welcoming and respectful customer experience. I recommend a very quick adjustment to the morning staff. I am visiting from out of town for a conference and came here hoping to get a few hours of work done before my day started. Instead, I am sitting here with a now-cold cup of coffee that I no longer want to drink because of the experience I received, writing this complaint, and waiting for the manager to arrive. This was an extremely disappointing display of customer service, especially during the early morning hours when the store was nearly empty and there was every opportunity to provide attentive and courteous service. read more

This Starbucks location, particularly the drive-thru, is unique among all Starbucks because they have taken the time, effort, and dedication to grow spectacular cacti and succulents! If you happen to be a succulent and cacti appreciator like myself, the absolutely HUGE cacti adorning their driveway are sure to delight you. They say a picture is worth a thousand words, so please take a moment to check out the photos to see for yourself how truly magnificent these cacti really are. read more

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Worst service ever. Has a drive thru. I ordered something so simple: iced black peach tea lemonade. Would not tell you the price instead "I'll see you at the window." I have been sitting in the drive thru lane for 22 minutes. Cashier person someone switched. Did not even know if I paid or not. Finally received the drink and it came in a hot cup. Shoved the drink in my face. With a sharpie drawn smiley face on the cup. Uhhh. Makes me super suspicious if there's a spit on the bottom. Skip. This place is horrible. read more

A great and local Starbucks location on your way to downtown Monterey, the Naval Post Graduate School, or heading out of town. It's a newer Starbucks which is very roomy and the team is always helpful. Coffee always hits the spot in the morning along with a breakfast sandwich. Careful as you leave the location though as Del Monte Ave is pretty busy at time and a left turn could be pretty difficult! read more

Starbucks - Starbucks front opposite Del Monte Ave. - Coffee & Tea Near Me - Monterey, California

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Came in the morning for a warm me up drink. Barista was super sweet and the coffee was amazing. Side note- if you're a walk in the entrance is the opposite side of the drive thru. Just go left instead of right if you're coming in from the East :) read more

The place doesn't give on the main road, but is it huge inside and facing east. Meaning if you come here in the morning or noon it's full of light and very warm. Very busy place. The parking is ample and busy because it's a shopping center area. I've been to other Starbucks in the area and some of them are teeny tiny ones with a few tables. This place inside can accommodate 60 people easily. Service was relatively quick. I saw many students and many families meeting at this place and they were all middle-class looking and some of them actually seem to be going to wedding or something. But I message to my neighbor about this place. He said he goes there for studying a lot. read more

Starbucks - Four tables outside facing east and 15 tables and more insight with comfortable cushiened seating - Coffee & Tea Near Me - Monterey, California

Everyone was friendly Help you with all drinks and food So I was very satisfied with read more

Nasty dirty cup was handed to me. This has never happened at any of the other Starbucks. read more

Starbucks - I was handed this dirty cup with fingerprints on the lid. I had to drink it with the lid off and nearly spilt it all over my car. - Coffee & Tea Near Me - Monterey, California

This is my favorite morning Starbucks spot! The drive-thru is never too long and the baristas are always great. I'm not going to lie they all know me by me at this point. They have a good variety of Starbucks merch if you're into that stuff. read more

Today I was in the drive thru for almost 20 minutes. Things moved so slow and I could not understand why. When I could see the window the people were getting the wrong drinks and giving them back. I couldn't believe they could be having such a hard time making drinks. I was tempted to leave but I had ordered ahead and wasn't losing my stars I used to get it. They do better in the morning but suck after noon. read more

never coming here again i got my drink and it was so nasty and i asked nicely if he could redo it and he didn't, really rude as well.

Long line. Moved at a medium pace. Grande black iced tea with 3 Stevia ordered. I have a free one! Got up to the front and the worker started to hand over what looked an iced coffee. Told what was ordered was a tea and the worker was kind and apologized for the error. Shortly later handed over the black iced tea. Good service and drink! Recommended!!! read more

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I Have been to many Starbucks in this area but this is The BEST Starbucks! We ordered our hot and cold drinks from the app. And we went to the drive through to pick up our order and there were no wait time. The drinks were ready when we arrived. Service : 5/5 ========== - The people who work there are nice and super friendly. - Our drinks were definitely better than other Starbucks. - We did not go inside but ambience was looking pretty nice and clean from outside. Drinks : 5/5 ========== - We ordered light iced Kiwi Starfruit Lemonade and Hot white chocolate mocha. - Both drinks were right spot on. The only thing is, I would say is if you ask for light on ice, just double confirm as we got little more ice in our drink but other than that drinks were super delicious! Overall , 5/5 would definitely go again when I am in the Monterey area! read more

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This location is pretty nice as soon as you get in you can tell that the ambience is pretty kept up as well of course you have to stay with Covid measures and spread out when you sit down follow the lines and then order your drink currently midday there are not a lot of people inside the store but the drive-through is very very long so we decided to come inside and get our drinks they taste great and I need extra caramel in mind. read more

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Pretty sure I ordered Royal English Breakfast Tea Latte. Instead, they gave me black tea. Why would I order just a plain black tea at Starbucks? I could've done it at home. On top of that, I had to make an extra 10 minutes travel time this morning because of the road block and I live just behind Starbucks which could've been a minute drive. I wasted my morning just to get a plain black tea? Wow. Just wow read more

Starbucks - Coffee & Tea Near Me - Monterey, California

The slloooowwwwweeeeesssttttt drive through in all of Monterey. You will feel your hair gray while you wait in line here. You will watch the cars pass on Del Monte and you will watch your life pass by even faster. Once you get your drink you will take one sip of the burnt over priced mess and wonder why you make such bad life decisions. Just go to a craft coffee shop instead. Shorter lines and better coffee. read more

Literally the sh¡ttiest service I've ever had at any Starbucks. The employees acts as if you're an inconvenience when ordering. Nobody smiles, says hello, let alone says thank you. Ambiance: Lots of tables inside. Food: If you can get past the fcuked up attitudes of the employees and order food, it's nothing special. Star 1 for location/parking. Star 2 for seating inside. read more

I accidentally ordered to the wrong Starbucks but the staff at this location were really kind and made my order, so I didn't have to go drive out of my way to the other location. read more

I ordered the impossible burger. It was uncooked. Half frozen. I didn't realize it until ate half of it and I felt nauseous to my stomach. I would like a refund if possible if there's a supervisor who read this, please give me a refund or a free Starbucks gift card since I go there often. read more

Friendly staff and new Starbucks location! There is plenty of space here with lots of tables, chairs, lounge seats and counter top w/chairs to use here. Cell phone reception & wireless network reception is not that great here though. Thank you Katrina for your suggestion of my Pumpkin Spiced Frap w/Coffee!! Enjoy everyone! read more

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We are on a weekend getaway and walked to this location. The staff are friendly and got our orders fast! This location is our usual stop when we're in the area! Will keep coming back for sure! read more

This COVID-19 pandemic is driving me crazy with the social distancing and having to use masks and open doors with a piece of paper. We ordered our hot drinks on the app to avoid more contact with the employees. The drinks were ready when I arrived and they were made just right. read more

Horrible, horrible I waited 20 minutes still didn't get my order so I left won't go back to the Starbucks

The best Starbucks in the area! Have been to others... they're ok but not the best in terms of service. Just a standard Starbucks. I went to the drive through and although the wait was around 5-8 mins, it was nice being able to sit in the car and wait instead of having to go inside. Service: 5/5 Barista was super nice and friendly. Our drink didn't have milk in it and we asked and they gave it to us. On par or even better than your average Starbucks. Drink: 5/5 Ordered the mango dragonfruit refresher with lemonade as well as the nitro cold brew. Both were amazing and the drinks were spot on. Overall 5/5 would definitely go again when in the Monterey area! read more

Brandon is so funny! I love when is working drive through he is the best, and was very nice when we asked for a lot of accommodations

The baristas are generally pretty friendly but they also take a longer than normal time to make drinks. That's both inside and drive thru. It got worse with COVID restrictions. It's 80/20 as far as your drink tasting good. Added a picture for their temporary operating hours as of 24 May 2020. read more

Starbucks - Temporary operating hours - Coffee & Tea Near Me - Monterey, California

whenever i go to my favorite location 2020 Del Monte and Palo Verde this Trainer named Kyra, always messes up order and whenever I ask her nicely if she can remake it she gives me attitude and walks off. then I have to ask for another barista to remake my drink. Kyra's customer service was piss poor and deserves to be fired. read more

Open area typical Starbucks. Always a great place to sit and write Love the ham and Swiss croissant

I came here 5 days in a row for their hot matcha latte. Yes, I wanted to got to local coffee spots to get one, but this was more convenient and right down the road from my hotel. I attempted a few coffee shops but they either didn't serve matcha lattes or the parking wouldn't fit the massive beast rental my husband got. Every morning the same people made my latte and the same guy served me at the window. They were quick, friendly and always had smiles. Thank you guys for making the perfect matcha (for a chain) and serving me with a smile each morning. read more

This Starbucks was nice! Inside, there were plenty of places to sit and enjoy our coffee. The staff are very friendly, it's clean inside, bathrooms were clean, worth the visit! Thanks read more

The reason I like this Starbucks is the drive through. It is convenient. The staff is also super nice. They need to bring back the plastic straw. Turns out the paper are even worse for toxicity. read more

This place is sooooooo good!! Definitely recommend this place!! I usually get the Vanilla Bean Frappuccino, with no whip cream, chocolate drizzle inside the cup, extra scoop of powder, and coconut milk!! Coming from a 13 year old this place is really good especially the cookies and sandwiches!! Delicious :) read more

Sure the place is nice but the service is poor. It was a chaos. When I entered this store there was a long waiting line ahead and there were 7 of them working. I think they were confused as to what station they should be at. When it was already my time to order my drink, the cashier left me to make another customer's drink. No wonder you cannot order through the mobile app because they were really behind. Then the barista called my name that my drink was already ready but upon checking the name on it, it wasn't my drink. She asked me to wait further. I sat to the table next to the counter and they just keep apologizing. The cashier kept apologizing; the barista kept apologizing for mixing up the drinks. Clearly, it was a mess. read more

I chose to go to this Starbucks bc I needed to get some work done, & the interior is about as good as it gets in Monterey for working in a coffee shop, HOWEVER,...as my Macbook was dying, i went to plug it in & the charger falls right out of the outlet sockets...it does not hold or stay in the outlet to save its life it really defeated the purpose of having outlets everywhere if the Apple charger falls right out. Alas, once my laptop died, i just had to leave. Not sure what the solution to this is, but it was disappointing, as there are not many coffee shops in the area to go to when wanting to work on your laptop. read more

I so love this Starbucks. The line moves quickly. The people taking the orders are always friendly. The people giving you your order are professional and friendly and they haven't messed up my oder yet. I live in Seaside and I choose to go out of my way to order from here. Wish they all followed this Starbucks example of excellent customer service. read more

This is the best Starbucks I go to! Ever since they opened, all of their employees have been the nicest, kindest people! The service is amazing and my coffee is always the way I want it read more