This 31 flav./BR is in a super small strip mall with very limited parking. There is some street parking available. They did accept our coupon from the BR app. (If you have not joined their app, they do send you good deals. We came in for a BOGO 2 scoop Sunday.) The lady who helped us was friendly, nice, and efficient. Most importantly, unlike some other locations, she did not skimp on the size of the scoops. We have gotten even bigger scoops from some employees at other locations before, but hers were standard to slightly larger and so decent sized for the prices you pay--definitely got our moneys worth for a BOGO 2 scoop Sunday deal. This BR is in a tourist area and so it can get way overcrowded for the size of the property--long lines and no parking! However, the few times we have dropped by it was during off hours and business was pretty slow--little to no wait and good service. It was super dead on this last visit and so very quiet. BR is way cheaper than the near by Ghirardelli store that has ice cream. Ghirardelli offers superior products than BR, but costs at least 2-3 xs more. You can always get a better deal at a local market or convenience store than BR, but this BR is a good middle ground between these other two ice cream experiences. Will definitely come back here when in the area, but try to avoid peak times. They are worth a try if in the area. They are far superior to many of the local ice cream shops. read more

It's a classic. All the best flavors you grew up loving with some new seasonal and hip flavors sprinkled in. This location was lovely to grab a last-minute needed birthday cake. They have two freezers with different size cakes and flavors stored. You can grab what you like, stand in line and be out of there before you know it with candles too (if needed). Parking is limited (small lot) so keep that in mind. Not much else is in this shopping center, and seating inside is limited too, so keep that in mind as you consider going to this specific location. read more

A Caramel Kick in Monterey If you're looking for a reliable spot to satisfy your sweet tooth or grab a caffeine boost, this location is a solid choice. Nestled in a small parking lot within a local strip mall, it's a convenient "in and out" stop that avoids the frantic pace of the larger shopping centers. Here is the breakdown of the experience: The Atmosphere & Service From the moment you walk in, the vibe is welcoming. The staff is incredibly friendly, greeting customers with genuine smiles--which is always a plus when you haven't had your coffee yet. The shop itself is spotlessly clean, from the counters to the seating area, making it a comfortable place to wait for your order. The Drink: Caramel Praline Cappuccino Blast The star of the show was the Caramel Praline Cappuccino Blast. The Flavor: Rich, creamy, and topped with a generous swirl of whipped cream and caramel drizzle. It hits that perfect balance of coffee kick and dessert indulgence. The Texture: Smooth and well-blended, though it definitely leans on the thicker side. The One Flaw The only downside to the visit is a common hurdle in Monterey: the recycled straws. While it's great for the environment, these paper/recycled straws are the natural enemy of a thick, frozen drink. Halfway through the Cappuccino Blast, the straw began to lose its structural integrity, making it a bit of a struggle to finish those last delicious drops. Pro Tip: If you're heading here, you might want to bring your own reusable metal straw or just plan to drink fast before the recycled one gives up! Overall, it's a great spot with fantastic service. Just be prepared for the "battle of the straw" if you're ordering a blended treat. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Monterey, California

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This Baskin Robbins is located in a small plaza. The store is small very busy and they have many flavors. The tables are not so clean, there was only 2 ladies helping. read more

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Excellent service! Love the new owners! Great cakes beautifully decorated and reliable.

Came here today for a specific goal and left with my goal. Currently Baskin-Robbins is having a promotional five dollar, six dollar, seven dollar drinks. The young lady that helped me out was very friendly courteous and successful. Normally, I would only give four out of five star if the experience was positive but four stars due to the price. Typically Baskin-Robbins prices for ice cream is pretty high but because of the nice day was, I thought I would splurge, but I came at the right time when they are having a promotional deal. So I definitely have to give this place a five star rating for the experience and the value I'm getting. read more

Despite lactose intolerance, we ordered caramel and mocha cappuccino blasts (because there is a limited selection of nondairy flavors). The large size can be portioned between two or three people. The puppy and unicorn ice cream cakes in the freezer display are cute. There are two counters of ice cream flavors, so check each end of the store. We also bought pre-packed quarts of rocky road and strawberry ice cream. read more

This is my go to Baskin Robbin's...the owners are great people. I go for the blast which is so good Highly recommend read more

I have to totally agree with Dale N! When visiting Monterey, and spending a huge sum of money at a nice, fancy restaurant, skip the dessert menu and walk on over to the local Baskin-Robbins! This place is within walking distance from our hotel and we even burned some calories as we hiked to the brightly lit shop. Joe K and I are loyal fans of Baskin-Robbins!  It never fails in quality. Whenever I have a craving for ice cream or frozen yogurt, Baskin-Robbins comes to mind first! We didn't get anything too complicated like we usually do. Just 2 scoops on a sugar cone. I just love my two favorites, chocolate chip mint and Jamocha almond fudge. Flavorful, rich and so satisfying. Perfect dessert after our dinner, or anytime of the day! read more

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The girls that work here so unprofessional while ordering they kept making faces at each other and looked annoyed super uncomfortable. Weird like get another job if you don't want to serve ice cream smh. Girl didn't pay attention messing up the order and then gets annoyed like listen then serve .. read more

Our favorite local ice cream joint. Friendly service and great classic flavors. Always clean inside. Parking is limited in the lot but there is plenty of parking on the street. Order your cake in advance and they'll have it ready for you to your specifications. read more

Isabella and giovanna had amazing service tonight with the family!! Super friendly upon entrance and made the experience great! FASTTT service made it easy to get the kiddos in and out... lol! read more

This particular Baskin Robbins has the best service in my opinion, especially when it comes to cakes. The cake maker is very flexible and creative and a master at her art. I'm so appreciative of how she goes out of her way to accommodate all the times I've purchased a birthday cake. read more

I love the ice cream but had a terrible ordering experience, as I was still looking at the menu the short girl rudely interrupted me. "Do you know what you want" so rude and incredibly unprofessional. Seemed very annoyed as I ordered. A family came in after, it looked like she made a rude comment to her coworker. Not a good experience, I would understand if it was 10 mins till close but this was at 9:15pm.. be for real girl. You serve ice cream!! read more

Very unprofessional and rude also very impatient with kids needs better service would not recommend this place.

serves a great product . friendly staff . different location would be nice shopping on lighthouse can be a pain cuz of traffic . read more

Great Ice Cream! Great Service. When every we are in town we make our way to this shop. Well worth it!

Icecream, decent staff and whipped cream. Who could rate icecream below a 5 star? Winner always in our books here. It's icecream!! read more

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As a rule, I love 31-Flavors! I usually order the Mint Chocolate Chip, and who doesn't like that? Decades ago I also loved their Daquiri Ice.. so yummy and very refreshing! Last night I ordered a new flavor: Non-Dairy Chocolate.. it was nowhere near the fantastic non-dairy chocolate Trader Joe's used to sell. In fact, it was disgusting. It had a mild almond flavor, which I do not like, and little chocolate chips.. also not expected or desired. The main chocolate flavor wasn't a rich chocolate flavor as I had hoped; instead, it tasted like pure glucose, which is also the main ingredient. ugh! I hope this review gets to their corporate offices so they can re-think it. From now on?, I'll rely on my old fave Mint Chocolate Chip.. dairy or not! read more

This spot is very hot and miss. The last two visits have been a miss for half my family and a hot for the other. This last visit my son got an old fashioned chocolate milk shake and it was pretty much the consistency of chocolate milk. I got an Oreo shake and even though it was much more "liquidy" than I'm used to I didn't mind bcuz of the Oreo cookies and we'll my daughters scoops of ice cream were just fine. I would've complained but felt the young girl behind the counter used a little to much milk, something that can easily be fixed on our next visit by asking it to be made extra thick so it's watery. read more

I'm a long time fan of the ice cream and have bought ice cream cakes here for birthdays many times. So imagine my disappointment today when I made a trip to use some gift tickets I discovered after having stashed them in a bag some years ago only to be told that they would not honor them at this location! I couldn't believe it as the tickets say "for use at any Baskin Robbins location"!! I To whomever got me the tickets as a gift, I'm sorry but I was not able to use them thanks to the owner of this location :( I won't be back. You've lost a customer due to your poor customer service and curmudgeonly ways. read more

This review is for an ice cream cake. The nice lady called me beforehand about adjustments to the color, which I appreciated. Every year, we always get a BR cake to celebrate a birthday. When I went to pick up the cake, it was the first time the cake looked BETTER than the picture on their website! It was delicious too! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Monterey, California

Had an ice cream cake with "white" cake. The cake itself was not amazing, but the ice cream was good. Who knows how long the cakes are sitting in the freezer before you buy them, because there is no date on the cake. Upon entering, the tables had customers, but no staff. Took a few minutes and the 2 young employees came from the back. The location is not amazing because it's a high traffic area, and only a few spots to park. Would I've it another try, but not my first choice. read more

Just say NO!!....to dessert after dinner at the restaurant. Instead, stop at Baskin-Robbins on the way home and get a large hot fudge milk shake! :) $7.77...getting close to 10 bucks for a shake..haha! read more

Baskin-Robbins - Hot fudge milk shake - Ice Cream & Frozen Yogurt Near Me - Monterey, California

I had oral surgery and can only eat soft foods. I ordered 2 pre packed quarts from baskin robbins for delivery and only one the two quarts was the correct flavor. I called them three times. The first, telling me a manager was not there and that there was nothing they could do; the second time, I was asked to contact door dash (even thought my order was correct in my order history there); the instructions given me were not available on the door dash platform. The third time I was told no manager was in but someone would call me back. No one did. I called 3 times subsequent and was hung up on each time. read more

Staff was great, but the product has changed for the worse. I started eating ice cream at BR in the 70s, it's been a few years, but it was notably worse. Mediocre. I looked it up and found they no longer make their own, they have outsourced production. End of an era. I won't be going back. read more

I wanted a milkshake. I was expecting a thick coffee ice cream milkshake - what I got was flavored milk. And it cost $16 for 2 medium sized servings of 2 disappointment read more

OK, I know BR is old school and there are a lot of other options now but their chocolate peanut butter is still pretty good and brings back memories from when I was younger which was ....a long time ago. read more

Quaint little place. Visually, it's not really appealing, but I was just passing through for 2 scoops of ice cream. The associate was a bit funny. Overall, it is was an okay Baskin Robbins. read more

Friendly staff, supporters of law enforcement. And most of all, they have ice cream.

Soooo good! It's been so long since I've been to a Baskin Robbins. This location has so many flavors to choose from! There are also a lot of different cone and waffle bowl options. Which is awesome. Which were VERY good btw. Especially the chocolate dipped with sprinkles, highly recommend. I will be back lots of times read more

Ah, Baskin Robbins. Rainbow sherbet the way the universe intended it: orange, pineapple, and raspberry. Whomever the "genius" is that thought putting lime into rainbow sherbet is, they should be scorned, mocked, and otherwise unemployed from the ice cream logistics side of things. True, a good mixed berry sherbet is good from time to time, and combined with sprite, makes a tasty float like freeze hybrid. Thats still not true rainbow sherbet though. Orange. Pineapple. Raspberry. When I want to remember warm thoughts of my childhood and my parents(RIP), this sherbet is the way to go. How someone can give a B&R less than four stars unless they screw up a birthday cake is beyond me. Minus one star for brain freezes. They don't have a separate business on yelp, so I'm reflecting my displeasure here. read more

Good ice cream. Yummy chocolate dipped waffle cones (ohhh yeahhhhh)! Friendly staff. Parking was a bit of a bitch though, minus 1 star for that. read more

Ordered my daughter's birthday cake here and even had a small party inside the shop with 8 kids. The cake is delicious and the owner is super nice. She also helped us light the candle and cut the cake. read more

Baskin-Robbins - Unicorn ice cream cake. - Ice Cream & Frozen Yogurt Near Me - Monterey, California

Too often have they given me freezer-burned ice cream, grrrrr! And I know now to avoid the waffle cones and bowls because they tend to be stale. Otherwise no surprises here. It's decent enough that I keep coming back. Typical ice cream options, and hot fudge makes everything taste great. Open everyday til 10pm read more

Good ice-cream good service. Price is avarage, not bad. 10$ for 2 huge wafel icecreams. Small parking but enough. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Monterey, California

Stopped by for an ice cream today the Young lady there was so sweet and asked if I wanted to try any of the flavors.. sweet treat when you're 20 minutes without the kids. It's the little things that count had a coffee ice cream with nuts. It was Amazing!!!!! read more

Wow... this was the worst customer service I've had in a long time. When we entered the store, the woman behind the counter was on her phone and when I said, "Hi, how are you?" I was met with a glare. When we decided on our ice cream we had a gift certificate and the woman was clearly annoyed... although it took two seconds to scan it. She also got our order wrong. When I told her, she did not even apologize. The store was not very clean either. We will not be back! read more

Ummm.... ice cream? Their rocky road? Daquiri Ice? That place was the bomb. I stopped a lot. It didn't help my body frame. Guess what.. I got better. And I still eat that garbage. Huzzah to you - you delicious treat. Wow that place was small tho. I guess they all have those weird seat now. Did they get smaller or did I grow? read more

Easy walk from my room at the Victorian Inn which meant a chocolate shake was in the cards for me. If you get a shake at any Baskin-Robbins, ask for it thick. Their ice cream has a tendency to get frothy really quickly when they are made into shakes and don't taste that good. If you drink it fast, you have nothing to worry about. Service was quick and friendly. Thank goodness it wasn't very busy because this location is small and oddly shaped so the ice cream cases are split and at either side of the "L" shaped store. read more