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    Starbucks

    3.5 (8 reviews)
    Closed 4:00 am - 8:00 pm

    Order Starbucks Takeout or Delivery

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    11 months ago

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    4 years ago

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    Dunkin' - You can see the floating stuff.

    Dunkin'

    1.7(57 reviews)
    2.7 mi
    $

    My bagel was over toasted. I'll still visit this place because the team at this location works…read morehard! They are serving lots of people all the time. I can overlook my over toasted bagel this time. I rated them 3 bc I placed my order and she entered it in wrong, so I restated my order and she entered it again. Then I get to the window and it isn't right. She said "no you didn't order that" and then pulled out the receipt and sighed. She had it fixed. Wait... actually that was good of her. Ok I'll make them a four. Give them a break people!

    The stores manager is terrible. I have gone to this location since moving to Minooka in 2022. I've…read morehad to complain about burnt coffee almost every time. I've had iced espressos/lattes, where the employees "forgot" to add enough shots of espresso. Every single time they make a mistake, if the manager is there, she argues. She is never willing to compromise and does not show appreciation to customers for their business. Today, I redeemed 500 points for my order of snackin bacon. She argued with me that the snackin bacon was not including, asked for my phone to read the terms loudly and rudely. The terms, which stated that snackin bacon is included, were ignored by her. She told me to call corporate. This was over 5 minutes of back and forth. I asked, the item is listed in the terms and conditions, why not just comp it. She, in very smug way, continued to say she could not and would not and that as the manager, she KNOWS the bacon is not included. I asked for the transaction to be canceled and if that would restore my points. She looked back at the screen, in a surprised way, and said that the snackin bacon was taken off of my order and that the code worked. I paid. She stuck her hand out of the window holding the bacon, and said, "here". My drink followed. This woman did not apologize for wasting my time and never even bothered to thank me for my purchase. A joke. I work in healthcare, servicing veterans. I get an array of rude family members and veterans on the regular. This comes with any form of customer service. However, my intentions are to SERVE, never to make anything difficult or more complicated for anyone. This experience was the last straw for me. I will take my business to the other Minooka Dunkin. They are awesome. Very friendly and always accommodating.

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    Starbucks - coffee - Updated September 2026

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