I went here tonight, tried to order the coffee/ice cream drink for a pick me up, got told no more drinks for baskin robins side, I said ok can I have a medium frozen mocha, my total says $6.42, I get to the window and hand the gentleman 2 $5 bills, I get .34 cents back and no receipt, I ask for the rest of my change and get told there that's the right amount. I'm not sure how a medium coffee is $10, you guys aren't Starbucks. Also my drink is straight water, I asked for a frozen mocha and get a watered drink with a splash of coffee and whipped cream, this is the worst Dunkin location in the area read more

Dunkin' - Donuts Near Me - Crest Hill, Illinois

I used to go to this Dunkin every week and it was always great, good service, nice staff, no complaints. But the last few times I went, the coffee tastes burnt. Whether I get decaf or regular it is burnt. Cannot say the same about the breakfast items. My ham and swiss croissant was so cold in the middle I had to go to a different Dunkin and I have not been back since read more

By far the BEST Dunkin in this state! They have our drinks and bagels ready every day even before we get to the register! Respectful and they take a minute to ask us how we are doing. We won't try another DD!! read more

Came here a few years ago and ordered a macchiato, got horribly sick later that day, swore I would never come back, well came back yesterday after 2 years and boom got sick again. Beware of this place. read more

This dunkin always has fast service, love coming here for my whole families dunkin order. ThDelicious. I usually get drinks. sometimes sandwiches read more

Dunkin' - Mocha coffee Iced Coffee with cream - Donuts Near Me - Crest Hill, Illinois

Terrible location. Sign says they are open until 1030pm but they lock the lobby doors by 915pm and only operate the drive through. Of course the line was backed up at least 6 cars and I waited almost 15 minutes for a simple cup of coffee. read more

Getting in & out of this location sucks. Add to it that drinks are always watery tasting & they take a while to prepare them & we have a bad review. I know the staff does its best to place orders but there are better locations to get what you need read more

My preferred choice to get donuts and croissants in Joliet. The staff is always so nice and friendly!

If I could give this Dunkin' zero stars I would. This is the worst Dunkin' in the area. They are always extremely rude no matter the time of day/shift. My order is always wrong or they are upset that I ordered something more than coffee. They always what to argue when the order is wrong. However part of the problem is that they don't listen when you're ordering and the ask what was in the coffee at the window. read more

Was just in there waiting for 17 minutes while 4-5 people were running around doing stuff. Nobody else in the store and nobody in the drive thru. They didn't even address me. Acted like we weren't even there. read more

Love the pumpkin spice signature iced latte. Always have it be signature because that's how you get the pile of whipped cream. Took one star off because there was more than an unreasonable amount of ice read more

I love this location. My experiences have all been great. However, the last time I got coffee it was hot that the coffee came through the cup and cup holder and waste in the seat of my car. I was upset more so about not being able to drink my coffee that I knew was made to perfection. However, I'm still giving a five star review because that's the only issue I could find which is really nothing. The cashiers are nice and attentive. One of them knows all of my orders so that is very personalized. Sometimes you want to go where everybody knows your name. Lol read more

I go to this Dunkin' location everyday. I always go in drive through and order. No matter what theirs ALWAYS a problem with my order. I repeat my order at LEAST 5 times. They either can't hear me ( even if im basically yelling my order ) or their talking to someone else while taking my order. They even REPEATED my order to me, and yet still manage to not add the flavor or sugar or cream. Something is always wrong with my order, and as much as I'd love to go in and avoid drive through. I don't want to go in cause theirs 1 employee who ALWAYS stares me down over the counter and makes me feel VERY uncomfortable. I don't know how this Dunkin' location is still going because their employees have A LOT of faults... UPDATE: Went today. This time inside. I swear these people couldn't make a drink right to save their lives. I taste none of the flavor, sugar or creamer. It's just iced black coffee. read more

Ever since the Dunkin Donuts stores got drive throughs, I have been a frequent customer. Dunkin Donuts is the one and only drive through where I can get bottles of soda, juice or water. Much easier to carry than fountain drinks and don't get diluted if I don't drink them right away. I like all the Dunking Donuts stores but this one happens to be nearest to my house so I visit it often. I especially like the chocolate cream filled donuts and the blueberry muffins. Wish it wasn't quite so expensive, though. A dollar per donut seems like a lot. read more

I come here quite frequently when running errands ir driving towards the city. Thew service is alright. Nothing bad or good to say really. They give you what you pay for and thats that. Everything Ive ordered has always been correct. The food always hot and doughnuts fresh. Occasionally they will put way too much syrup in the iced coffee. I mormally order it light these days read more

Best cup of regular, old-fashioned coffee around. I'm not one for those sissy choco-latte-caramel-whipped cream-homo-drinks, but a lot of folks are. So, I presume they're good because they're popular. I'm a basic black coffee guy, and they have a really good product. By comparison, Starbucks tastes like Seattle dirt. And, if you drink your coffee with cream, and wonder why it tastes so good, it's because they don't use basic half & half like you get at the grocery store. They use real cream with a high fat content, which is why it's sooo good. But, you'll pay for it. $2.50+ for an XL coffee. Whoa! Their ice tea, on a good day, is friggin' great, too. But, you'll pay for it. A large approached $3. Whoa! Ironically, they're super-reasonable on their bags of ground coffee. In fact, buying 2 one-pound bags of DD coffee is downright awesome. Cheaper and better than the grocery store. I'm almost scared to write this, our of fear they'll raise their prices. The staff are nice and friendly and they remember who you are. And, the place is CLEAN! They say that you can tell, in a restaurant, how clean the kitchen is by looking at the bathrooms. And, the restrooms are immaculate. But... the donuts??? Dunkin', what has happened? Have you become so addicted to coffee profits that you've forgotten how to make a good, soft, fresh donut? In my youth, Dunkin' Donuts were wonderful. Now, merely fair and often disappointing. Then, one night I visited there for coffee and I found out why. They don't make the donuts there. They're delivered at about 1:30am. They're made somewhere else, presumably several hours earlier. So, that donut you buy at 10:00am could very well be 10-12 hours old already. read more

Starbucks wil always hold a special place in my wallet, but who doesn't just wanna put their lips on a DD? XL XC XS and on occasion a Turbo shot! The staff there always greet you with smiles and remember who you are. Love this place and trek across town just to go to THIS one! read more

Dunkin' - a cup of dunkin donuts - Donuts Near Me - Crest Hill, Illinois

1st time at this location since it was rebuilt nice nice nice. The people are friendly , and they have plenty of people working so you don' t have to wait. Love the new menus read more

Dunkin' - New building looks great - Donuts Near Me - Crest Hill, Illinois

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Starbucks is old news. This place has been my jam for a morning kick since back as long as I can remember. The drive thru line moves much quicker than at Starbucks (I feel), since most people don't order multiple fraps here (I suspect), and the service is always above average. Donuts and coffee always taste fresh, and with a little bit of skim milk, I prefer the brew here to Starbucks or McDonald's any day of the week. Much to the dismay of my co-workers. But they can get their own coffee. This isn't about them. It's about Dunkin' Donuts. And where I get my coffee. And why. Because, quite simply, it's in the beans. And these beans are brewed with love. read more

I wont go to any other location the employees are the best I do go every day and they know my order and always make it just how I want it! The coffee is always fresh and never tastes old like many other locations! read more

Only giving 1star cuz we was in drive thru they messed up the order so we came in but while we was ordering they told us they didn't have jelly filled but when my friend went inside he said there was jelly filled there I don't know why they had to lie about it when that's why we wanted maybe they wanted them for themselves then they seemed like they were rushing us I understand the drive thru we getting busy but they seemed they didn't care differently will be going to a different location read more

Their business is terrible, customer service is appalling, with two stories sticking with me. The first one is with a large crowd, and the man at the register just stared blankly at us, walked away from the register without a word, and started sweeping, leaving all of us there in the lurch. The second story is a bit scarier, I was there with my family, and I went to grab a chocolate milk for me, and right before I drank it, I found out it was out of date! Imagine if it was a kid that got it? At least they had the decency to give us a free one to replace it. read more

I love my neighborhood dunkin donuts, and I'm there quite a bit. I usually go for the coolata's and the ice cream! You just don't get better than Baskin Robbins ice cream. If you want a serious chocolate rush go for the chocolate milkshake! It's made with chocolate ice cream. Omg it's like a mouthful of joy. I will kill a B*tch over my chocolate shake!!! The donuts depending on the day range from fresh and delicious to old and tasting like cigarette pie. I wish dunkin would go back to making fresh donuts like back in the day!! The iced coffee and lattes are pretty good as well!! read more

Love this Dunkin Donuts. Go there every day almost, and the employees are fast and always friendly!

Worst location I've ever been to! The customer service is HORRIBLE! coffee is always made wrong. Drive an extra 10 minutes to the Dunkin' on Jefferson read more

Ok so I come to this place mainly for their brownie sundaes. The staff here is pretty decent. The thing that ticked me off about them is one: the donuts always seem hard and two: I went through the drive thru and ordered a ham on a roll sandwich. I told the guy just ham nothing else. No sauce no cheese no mustard. Nothing. Ok. So I get the sandwich and it has ham and sauce on it. I brought it back to the drive thru. He said he was going to "make it again buddy". Ok. He gives it back to me. I pulled up to the door to check it. I couldn't believe it. He basically replaced the top of the sandwich and took all the Ham off that had sauce on it. so I paid full price for a sandwich with two small pieces of ham. There was a mountain of ham on it before. Ugh ridic!! I didn't even take it back again it just isn't worth it so I just threw it out. What a waste dd. I was a regular of this place as I live close by and I visited them for years at least twice a week. No more!! Coffee and ice cream. Yes. Anything else mehhhh proceed with caution. read more

I'm not sure what the employees' normal behavior with customers is but it's ridiculously annoying when the manager is yelling at her employee while he's trying to serve me through the drive though when it's dead slow. Especially when he has to ask me what I ordered four times. Worst first impression. read more

I gave it a 3 because I just went on my break from next door from McDonald's and asked for a large pumpkin spice iced coffee the coffee was made perfectly but the manager was very rude! And had a attitude. Unacceptable in his position he's supposed to be professional and not argue or give customers attitude? read more

Only location I stop at in the mornings, a big issue they have is that the workers move rather slow in the mornings; when people are trying to get to work. It would be a lot better if they have them a coffee or shot of something to wake themselves up and be ready for the morning rush. read more

It's good, but more expensive than the dunkin in shorewood. They jack the prices up here. Everyone is nice though.

This seems to be the only Dunkin in the area that can actually get your order perfect. Any special instructions will come out correct. The staff always smiles and seems cheerful! Take the drive away from the mall and Jefferson in Joliet, its worth it! read more

I love my Dunkin' Donuts coffee. I normally go for my coffee when I travel to Indiana and other vacations but whenI hang at home I am there 3-4 times a week for the Iced Tea during the 3-6pm hours and then what ever drink is on special after that. The Iced coffees are good too especially the caramel. Thier hash browns are awesome and so are a couple of their sandwiches. My boys love the vanilla and chocolate long johns. read more