In today's world of virtual, at times impersonal encounters, I believe it is important to recognize the impact of human connection and the affect that it can have on your day. I am unsure of my exact visit date in February however I was heading to your drive thru as usual and simultaneously received news that my father had suffered a stroke the night before and been diagnosed with Covid. Although I am pushing 40 years old, I am still a daddy's girl and being that he lives all the way in Connecticut, it stung so bad that I could barely get my order out into the intercom. My dad and I also share a love for Starbucks, so I felt especially connected to him in that moment and so distant from him at the same time. I felt small and isolated and afraid. When I arrived at the pick up window, I was so engulfed in my own thoughts that I had not thought about how I may have appeared to others. Your staff, Jessica, was at the window and could have easily given me my drink and sent me on my way . However, she made eye contact, made sure that I understood that I was SEEN in that moment and she told me that she really hopes that my day gets better and that everything is going to be ok. Honestly, Jessica had no idea whether everything was going to be ok or not or what I was going through in that moment, but her words felt like a giant hug through the window as she handed me my drink. It has taken me a while to circle back and let you all know just how much that small encounter meant to me. Although I was still afraid, in that moment I felt connected to SOMEBODY and felt that SOMEONE cared. I dont want anyone to underestimate the power of a kind word or gesture, no matter how brief the encounter. It can truly impact a person's day for the better or for the worse. I shared my experience with so many people but realized that I did not know the young lady's name in order to let you all know about this. Today, I had the pleasure of interacting with her again while I was inside the store and learned that her name is Jessica. I wanted to properly acknowledge Jessica and let you all know that you truly have a gem working there. My encounters with the majority of the staff there are always pleasant but I will say that my experience with Jessica will be something I will always remember. P.S. Jessica was right, dad is ok! read more