I reviewed about six years ago, but it isn't five stars like it used to be. The staff are great, very friendly and helpful. The location is nice and spacious and well kept. I've never had issues with my orders. The issue is this location used to be a great "neighborhood gathering place", but several times over the past couple years, post Covid, they've had staffing issues and shut down the lobby. This time for an entire month in the afternoon, and it was closed this past weekend Sunday morning. This isn't the first time or I'd understand. Starbucks didn't become successful on the strength of their coffee and product line, they became successful due to being a place people could gather and interact with friendly staff who know your name. This location is losing that all important aspect of being a Starbucks, and recently I've been spending time at other coffee shops in the area and have seen other people and families doing the same. I've been a regular since this location opened and it has always been my favorite place, but it really is declining and I hope some positive changes are made. read more

the staff is passive aggressive and rude. i've been here multiple times and each time the service is not what it should be. this last time was the worst and i will no longer be coming here. read more

I've just read the first 6 or 7 feedbacks and they were ALL TRUE in my experiences as well. Same problems I've had every time I go to this worst Starbucks ever and I've been a daily customer for 40 years! I am new to Covington and almost all 4 Starbucks I've gone to were bad except this one being written up is the WORST. baristas always manage to fill my oat milk latte to 3/4 way up the cup instead of producing a full cup. Customers pay a good sum for their lattes/drinks so do it right! My latte would taste like water even with a triple shot grande it made very little difference. Staff chit chatting with each other while customers wait. Also, 8 out of 10 times a barista would mess up my drink and ordered items. Then the worst part was having baristas with sweaty palms or heavy perfume placing their whole palm on the lid of my cup to close it tighter. That happened several times not just in this Starbucks but in other stores as well. Yet another one that could easily be fixed is by training your baristas/staff NOT to place or touch the lid particularly the zippy mouth piece that a user drinks out of. The lid is always wet with huge droplets or splashes of water on the inside of the lid. I've had to throw out the lattes twice as they tasted so bad (like licking someone's sweats or drinking perfumed infused latte!! read more

This is one of my 2 favorite Starbucks and one of only 2 reasons I stay with Starbucks instead of Gravity or another competitor. I only ever had one employee who was less than friendly. The employee isn't "unfriendly" more stoic and straight to the point. There's nothing wrong with that...I'm positive she's efficient. Then she changed my mind. I went thru the drivethru and couldn't get the app to work and couldn't pay cause I didn't have my gold card. She just handed me the drinks after I insisted she hold them, I go back home a block away, and come back and pay. She said it will be our secret. I was embarrassed and a lil ashamed I thought she wasn't friendly before. That was incredibly kind, unnecessary, and truly won me over. I do agree with other customer reviews that when I order a venti I truly only get a grande after the foam settles. That's why I give this location 8/10 recommend. read more

Every single time I order a venti latte at this location, I get a grande in a venti cup! This is how much actual coffee was in my cup once the foam dissipated! Ridiculous, overpriced and on top of that they also rip you off of what you purchased! I know it's not a "latte" thing either because other coffee stands don't have this problem when I order a 20oz latte....smh. read more

Starbucks - Disgraceful "venti" latte - Coffee & Tea Near Me - Maple Valley, Washington

Great staff, clean inside and they always get my order correct!! Bathroom code on 12/12/24 is 25558.

I often come here but this time, my experience was awful. I ordered cookie frapp and it was just liquid... I am not sure if they even used any ice in it. Also, employees talk to each other super loud, but when it comes to taking order or calling you when your order is ready, you would barely hear them. And some of their outlets are not working. read more

The service was fine, wasn't greeted when I walked in but while ordering, the front counter barista was kind. I only leave a low rating due to the lack of safety precautions when ordering a hot tea. The tea was single cupped (which might not be a standard so I'll leave that as my mistake for not asking, but...) the lid not securely fastened, as a result it ended up spilling without the support of the lid to keep it fastened. I ended up burning myself and spilling my tea. Please be more aware of what you're handing to the customer, mistakes like that can lead to serious injury. Thank you for your service and I hope in future these mistakes will not go unnoticed! read more

Love the friendly staff & selection of amazing cups! There's always room to sit down and work or have a meeting over a cup of coffee. Nice to have a Different view than my remote office :) read more

Starbucks - Cups - Coffee & Tea Near Me - Maple Valley, Washington

The food was average, and the customer service was actually great, however they have a major fly problem, with flys landing in my food every 5 second, other than that, it was great. read more

This is a nice Starbucks located near my work. Easy and convenient when grabbing coffee in the morning. The barista made an effort to learn my name cuz of the embroidery on my shirt. They have wine there but haven't tried it cuz I'm always at work when I grab coffee or lunch, so that wouldn't work! Lots of foot traffic for this location, although it is difficult to get in cuz of the street barrier. People can criticize this chain coffee shop, but I like it cuz of their consistency. read more

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Always fast. Always fun. Lots of room to work or hang out if needed. My drink is rarely wrong and generally they have everything in stock that I like which is a huge plus. Grant the barista is the sweetest and adorable guy they have. There's a reason he is a patron favorite. Keep it up FOCO! read more

Starbucks - Mmm - Coffee & Tea Near Me - Maple Valley, Washington

I love the drinks here although one issue is everytime I ask for extra whip cream it's always half filled or less. As a starbucks barista I always fill the entire cup because the customer paid for it.. It's convenient and easy to go here though and nice study spot. read more

Im really upset about my experience at this location. I came in and "just" ordered a tall drip. When I tried to pay their reader wasn't working properly and therefore wouldn't take my Starbucks card. The gal behind the register told me to reboot my app and then my phone. I said I'd just pay cash it wasn't a big deal. So I gave her cash for my coffee and went to put creamer in it. The next person ordered some elaborate (what you'd really expect at Starbucks) in a venti size. He had the same problem with his Starbucks card not working. However the gal tells him. No worries it's on us since our machine is down. (Both the credit card reader and cash taking was working) so I was left with my cup of coffee and full irritation because I do spent between $50-$100 a month across various Starbucks. I suppose next time I'll just go to the one at Safeway. The ONLY reason I'm giving this even 1 star (besides the fact that you can't give zero stars) is because they had samples of their crystal ball frapp out and it was pretty delicious. read more

I drink my oat milk chai almost daily. I've gone to many Starbucks's in and out of state. This is the one Starbucks location I've had any issue with. My drink tastes like it was made with water. I'm genuinely not exaggerating. It tastes how I imagine my drink would taste if I ordered a chai latte made with hot water instead of any sort of milk. My friend drinks her "dragon drink" daily. This is an item straight off the menu, no special requests or specifications; so you'd expect the drink to be pretty consistent throughout the locations. When she orders her drink here it also tastes flavorless & like it was made with water... These aren't just minor blips or small errors, to the point that I truly wonder if they're doing it on purpose to..idk.. deter customers? Make it less busy? My drink - A chai is just the milk of choice & a set number of pumps of chai syrup... so I truly don't understand any way that could be messed up or watered down... Everytime I go here I lose a chunk of hope for humanity and myself as I have to go to the Safeway full of guilt while asking the other Starbucks baristas (who are great, angels) to remake my drink. Which is always remade as I'd expect it to taste, normal, simple. Delicious. read more

Because of the location of my house, this Starbuck's is the most convenient for me to go to. There is always a super long line in drive thru, that takes way longer than any drive thru line I have ever waited in. Half the time my coffee is either not what I ordered or taste burnt. I will say that if it wasn't for Grant and Noah being such great employees at this Starbucks, I would never come back. Also, there has been several nights that I have tried to get coffee when this location is supposed to still be open, but they closed early for whatever reason. read more

Thank you, thank you, thank you to all of you for wearing your masks, making great coffee, being pleasant to talk to at the drive-thru, and being efficient. You guys have been the only espresso shop I have trusted these last eight months and we appreciate you. read more

Starbucks - Peppermint mocha with extra shots - Coffee & Tea Near Me - Maple Valley, Washington

Waited 25 minutes for a drink! Ridiculous! 12 people working and can't get a drink done in less than 25 minutes

I went through the drive thru and ordered Chorizo egg sandwich which was stone cold like it was just taken out of the refrigerator. Since I'd already left what am I suppose to do? Go all the way back several miles away? Complain on here? So I ended up eating a cold sandwich which is not cheap. Almost $5.00! Ridiculous read more

Drive-thru experience seems to progressively get slower as the years progress. I have noticed this for the few past year. At one point, I waited 15 minutes from the time I put in my order to by the time I reached the window. And that is not adding the time it took me to reach the speaker device to put in my order. There are times i just drive out to the Starbucks at Covington Escalade to get my Starbucks. I do not what had happened in the past several years if this is a training Starbucks for new people that has caused the drive-they window to be so slow. read more

Clean, nice employees... No complaints.

This is far and away the worst starbucks in King County. It is the only location where you can almost always ensure a 15 minute wait for a simple iced coffee. The staff on a regular basis spend more time telling stories and discussing weekend plans with each other than making coffee. I've actually had to call and talk to the manager on prior occasions regarding the terrible service and assured her we would come back and give them another shot only to have this experience even worse than the last. If you can, head down the street to the location next to QFC. Don't worry about the extra 10 minutes driving, you will still come out ahead. read more

One of my road trip Starbucks that I stop at on my way to work. Nice store, quick drive thru and staff is always friendly. Only once did have a bad experience with someone trying to make my regular drink and they were nasty about it (I now only get it at "MY" Starbucks). They have a large selection of food and the kids seem to like this location. read more

Best stop every morning! The staff is great, friendly and remember your drink! Love this place!

Not impressed. I have been a paying customer here many times, and nearly every time have messed up my order of one or two things. Today, both items were incorrect and the drink was burnt and bitter for being a vanilla latte. As expensive as Starbucks is, this location isn't worth it. I'll spend my money elsewhere. read more

I have to write this review because I honestly love the crew at this location. Every single time I am in, even with complicated orders, they love the fun way my crazy head or my funny family wants their beverage! The quality is always present and I freaking swear this is the best dressed most stylish bunch of Starbucks partners in the entire company. From more the dress code looks, these stylish baristas and managers will keep you laughing all day long! They always are fully stocked on retail, and k-cups! I am in love with their various seating options and at the end of the day, they keep a clean store! I am so glad I get to make this my store away from my store when I need get my caffeine fix! Also, I know this is holiday specific but the sugar cookies are so cute!!!! Thanks again Maple Valley drive thru for ALWAYS being the coolest cats! Also, thanks for being so kind and helpful each time! The stylish and best dressed always makes the best coffee! Also, stay fabulous and encouraged! We love you!!! read more

Starbucks - Coffee & Tea Near Me - Maple Valley, Washington

So slooowwwwww. Always. Always slow. Never not slow. Thirty minutes in the drive thru is typical. Did I mention how slow they are here?

In the past six months the frequency of my stops at Starbucks has greatly increased and this is the location that I go to most often. I agree with Melissa R; friendly staff as is consistent with most Starbucks I've gone to... but these guys are SO slow!! I'm not too much of a fancy coffee person - I get drip with cream. I would say that about 50% of the time they forget to put the cream in my coffee when I go through the drive-thru. Today we went into the store; nobody in line, placed my order (cocoa and drip) and NINE MINUTES later... We recvd our drinks. They recently remodeled inside and I like what they've done, but I agree that the drive-thru / parking lot area are atrocious. TIMELINESS COMPARISON: This past weekend I went to another location (Covington) and ordered the same food & drink that I always do. Within a couple of minutes they had my order ready, but I didn't go pick it up right away because I figured it was somebody else's. I didn't realize that it was mine until the person behind me received their food. Pick up the pace MV or I will drive the extra 3 miles to go to Covington. read more

Went through the drive-thru, and everything was awesome until the lady picked up her tip jar a shook it at me. I don't think so. read more

The remodel from last year is nice BUT and it's a big one, since they serve wine at night, i cannot go through the drive thru to get coffee. It's probably a law or something but sometimes when I sleeping kid in the car and want coffee, this is not cool. Thus, I end up at McDonalds which has a working drive thru, because heavens to betsy if I thought of leaving my kid in the car... urg. life is so hard. read more

The staff are friendly, remember your name, and this location is awesome to hang out at for hours. They will often bring your food out to where you sit. Try a nitro cold brew in a for there glass. Expect a wait because the drive thru is nuts busy always and often there's customers inside too. People are just way too impatient these days... read more

Really like this recently-renovated location and its ample seating options. As I was coming to study, I was happy to be able to find multiple outlets for my laptop and a long "community table" where I could spread out my books. Only downside: staff at register weren't especially quick or friendly. However, that doesn't apply to the baristas or drive-thru personnel. read more

Worst Starbucks, every time I come they mess up my drink. Today I asked if they could remake it for me and they did but it was still wrong so I went to another coffee place. I kept thinking they would fix this problem but they haven't so I'll stick to other coffee stands. read more

Ignorance with an accompanying bad attitude is not the way to encourage customer loyalty. Throughout my long years of frequenting Starbucks, I've never had anyone misunderstand what I meant by ordering a double tall breve...furthermore, I have also never been insulted by either the waitstaff, barista, or manager...until today when we mutually discovered the nature of THEIR error. The tone and language that were used by a certain employeee implied that they were actually doing me a favor by ultimately making me the correct drink "altough they undercharged me". Excuse me, but I have grown to expect much more from Starbucks. The above review is relative and based upon comparison with the stellar service that I have always received anywhere else but this particular location...I was deeply offended on this visit. Insulting customers is a great way to never see them again. read more

Service at this location has gone downhill tremendously! Nothing more irritating than waiting 10+ mins in the drive thru line only to go in and have employees taking their sweet time. More space or not, it's time I find a new coffee spot. read more

Yep, still slow, don't let that pretty new drive through suck you in. 1 car in front of me, got to window...9 min to get me a grande passion tea lemonade. 9 min!!! My drink was made, yet sat there...and sat there...and sat there. I just honestly feel bad for the people behind me that think I've ordered the entire store. read more

I have to update my review this branch has improved a lot over the last couple years. Baristas are friendly and now that I have the app I order ahead and it is always ready for me. Still the drive through situation I think is ridiculous as it blocks parking for other businesses but not their own. Old review: This branch is absolutely the worst Starbucks I have ever been to. At 545 pm over 30 minutes to get in and out with a drip coffee. Only one person ahead of me in line and 4-5 people working behind the counter. SUPER slow and not the least bit sorry. Also their drive through line blocks all other businesses but they routed it to not interfere with their own parking? read more

James, Lakesha and Karlie rocked the house tonight. Somebody took my drink and these three didn't miss a beat. They jumped right to making me a new drink and a happy customer. New drink in hand, smiles all around. Great crew here tonight S Bucks! Way to go!! read more

I saw a sign which advertised that I can buy four grande beverages after two pm and receive a $5 gift card. I was only going to order three, but given the promotion, I added one on. After paying for my order at the window, I had to ask about the gift card. I was then told that it was only 50% off a macchiato. After politely challenging their claim, it was confirmed that I was right. I waited for quite awhile as they voided the previous transaction. Then there was another long wait as they worked to ring up the new transaction. In the meantime, what was once an empty line was now backed up with cars behind me and anxious drivers looking on. Finally, I was told this was only applicable for "hand crafted" drinks, and nitro cold brews didn't qualify. Usually for the slightest inconvenience, Starbucks offers a free drink card, nothing was offered for this which surprised me. I guess I have high standards for Starbucks at this point, and this experience was below the standard I have for them, and why I convince myself to spend $5 plus per drink. read more

This is by far the best Starbucks I have ever been to, east coast or west coast. I was heading out of town and my favorite barista, Kristi, wrote a cute message only cup telling me to have fun and be safe. They have such a personable and friendly staff. The dining area is clean, and they have a drive through. read more