Very slow just to get two cups of coffee - saw six cars in the drive theu come and go before we got our coffee (and they ordered after we paid!) . Not the friendliest staff, aside from the guy taking our order. Not the biggest issue in the world, but one easily fixed. read more

Employee here was incredibly rude. Not friendly, not nice and not coming back. There are local joints in Madison to go that have way better coffee, way better prices and way better service. I recommend going to Cargo coffee on East Washington. They are a great coffee shop!! read more

Drive thru is only open at 9:50 AM. You can't even go inside to get a coffee if you happen to walk there. I have been all over the country and to many Starbucks, and this is the first place that can't even open their door for you talk in and get a coffee. F for fail. read more

I always get a strawberry acaii refresher but most of the time they are always out of strawberries and only have the syrup.

The worst service I've ever had at a Starbucks!. No customers in line inside when we arrived. There were 6 people working here. Though not paying attention to us. Between waiting for someone to take our orders and someone making 2 macchiatos and 2 coffees it took over 15 minutes. And no additional customers arrived while we were here. The staff was obviously on their own timeline and had NO concern for our customer service. Terrible!!!!! read more

I read several negative reviews but I found that the service was very good and the staff was friendly and very pleasant.

This Starbucks can be found on the 151 opposite the East Towne mall. As usual, the drinks here are just as you expect them to be. I order a soy latte and wherever I am in Starbucks it tastes the same. This is very satisfying. Although the floors here are not always spotless, the coffee is delightfully flavorful. Sometimes the bathrooms are a little messy but the chairs are comfy and you can sit here and relax and savor your coffee. Most of the baristas are excellent, efficient and personable. The drive through is crazy busy all the time! I mean super busy with almost never a break. There are usually at least four or five cars lined up to order. The parking lot is adequate even though it is shared with Dr. Butts! Worth a visit as it is relatively close to downtown on the east side and you don't have to think about parking. read more

Starbucks - Wall art. - Coffee & Tea Near Me - Madison, Wisconsin

Friendly staff, orders are correctly. but wait times are typically over 40 minutes on days when the Starbucks app has specials, even with 6 staff present. Bring a movie to watch and headphones, I guess? I preordered and left 20 minutes later, and still waited a full hour for 3 drinks. read more

Drive thru is crazy slow and service is just uniformly poor. Typically avoid but tempted by an unused gift card, gave in and ... nope. read more

The Starbucks on East Washington near the East Towne Mall in Madison, Wisconsin was very nice. It was clean, well designed, spacious so people had room to meet and talk without being close to other tables. The coffee and breakfast taco I had were delicious. It was a positive experience for me and I will definitely go back! read more

Starbucks - Drive thru - Coffee & Tea Near Me - Madison, Wisconsin

They absolutely drag ass at this Starbucks whenever you are going through the drive thru. If you're in a rush, it's better to just order ahead on the mobile app or else you'll be waiting at least 15-20 minutes in the drive thru. read more

Every time I make a mobile order walk in pick up, I am waiting for about 15 minutes. Mind you, this is at 6am when there isn't many customers coming in. I try to give them more chances thinking that maybe they had new staff or something else going on. No, I literally walked in, stood there for about 7 minutes and was asked "are you waiting for something?" Absolutely terrible service every I time I come here. read more

We were visiting here in Madison for a week and this became our "local" Starbucks. It has a crazy busy drive thru, but walking in can be busy too with limited seating or it can be calm depending on the time of day. I brought my cup in daily and had my usual Americano except on our last day when I needed a few more calories and my cup was already packed. I asked for a latte with cinnamon powder infused in the milk (something that my local Starbucks in Washington state introduced me to). This location doesn't do infused cinnamon powder because it causes a problem with the machine. Interesting. But. no worries... I ordered a mocha instead. During our time here, there were days when they seemed understaffed and days when the baristas were unsure of their jobs and other times when this location ran perfectly. I'm sure I'll be back to this location again during future trips to Madison! read more

Yesterday I order three items, one of them was an ice coffee( for the records I went in, not drive through) , I waited about 15 minutes for the Ice coffee before I said something ,( customer that order after me already received the order), to the barista , she told me that she was making it,,,, another 7-8 minutes pass and nothing, so I left the store with no coffee.... Very bad read more

I loveee this Starbucks! I visit very frequently. Very friendly staff, Mikey, Hunter, Logan & Elyse are few of my favs. They always recognize my voice in drive thru & help breeze thru ordering. My personalized ice coffee pretty much always tastes the same here . Wait can be long at times, but Hey! I'm sure that's why they invented mobile ordering. You're no longer aloud to complain. read more

Starbucks - post it notes on a refrigerator door - Coffee & Tea Near Me - Madison, Wisconsin

Amazing staff with such a friendly atmosphere that one would expect from any coffeehouse. The team there knows my order and name by memory & never fails to greet me or any visiting customers. I am a proud investor and always will be read more

Starbucks - Unofficially Shareholder ambassador - Coffee & Tea Near Me - Madison, Wisconsin

Hours are not accurate. attempted to go at 4:30pm (hours listed said close at 7:30), and they were already closed. Super disappointing.

We got our drinks and got out of the drive they quickly. No fuss! I think that's all you can ask for with your morning coffee.

Do not come here the guy who takes orders messes everything up, the lady at the window can't count, the people making the stuff made our stuff wrong and the people in front wrong, just shitty in general man read more

Horrible customer service. Asked for specific drink, said they had it, waited 10 min and found out did not have it and they tried to refund me but unsuccessful! I paid for nothing. Didn't seem too apologetic that this happened!! Never will return read more

I regularly stop at this location during errands for a quick pick me up, quick being the operative word. They always get my order correct and also give the best suggestions when I'd like to switch it up a bit. The parking lot and outside of the building are always well groomed and clean. I haven't gone inside to be able to comment on the conditions of the cafe itself, but get the impression that the inside would be held to the same standards as outside. The staff has always been very friendly and polite in my interactions with them, which in my opinion can make or break an experience. If you're looking for a fast stop for your caffiene, I would recommend this location!! read more

Starbucks - Cold coconut brew - Coffee & Tea Near Me - Madison, Wisconsin

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Long wait inside and drive thru but at least we were compensated for our time. Coffee and coffee cake were what I expected and quite satisfied with them. read more

This store has been hit and miss for me in the past. Slow service. Running out of stuff. Not really apologetic for lack of good service or products. It is a very small store so I usually go through the drive thru. The last two times I have gone through the drive thru, I have had very good service. Smiling staff who have made small talk with me. Really that makes a lot of difference. I still hesitate to order complex items in case they are out of supplies but a simple latte or Frappuccino is good. I look forward to continued good service and I will bump up the stars. read more

Starbucks - Holiday Decorations are up. Looks like a small but comfortable place to hang out. - Coffee & Tea Near Me - Madison, Wisconsin

It's Starbucks. A little over priced but always good. Never had any issues here. Service has always been good. read more

Starbucks - Getting my skinny vanilla latte fix. - Coffee & Tea Near Me - Madison, Wisconsin

Typical Starbucks so I'll comment on the setup. Difficult to get to if you miss the frontage road turn at the lights. Poorly set up for the drive thru as it has entrance from both sides and a fight nearly broke out with someone jumping the drive thru line. Entrance is in the rear with ample parking but with the extremely busy drive thru the lot was a mess to navigate. read more

I love going to this Starbucks. I treat myself once or twice a week after working out at my gym. Love the blonde roast coffee and the scones are great, not too sweet and not dry like some. Staff has gotten to know me which is definitely a plus. A special shout-out to my favorite barista Shannon who takes care of everyone there. Tiny complaint -- the scone I speak of, I always request it on a plate with a fork since I enjoy eating in. That must be rare because often times it's served to me in a to go bag then I have to trouble them once again for that plate and fork. They are always super busy in the morning so I can see why it happens. And although I love the morning crew that hasn't always been the case at other hours. Certainly not enough to keep me away and as I've said in other reviews, I can't hold it against them too much because I'm sure working in the service industry is hard. I'm not a drive-thru person so I can't comment on the service received there. In the morning it's always backed up though which means sometimes it might take me longer to get into a parking spot. The line seems to move swiftly enough. read more

I'm so happy they opened a Starbucks! The only ones around were either in Target or in Barnes and Noble at the east towne mall. I love how they added the drive through, it makes it quick and easy for me to get what i want and get on with the rest of my day. The staff is superb and very friendly. The only downfall i had was that sometimes the staff is a little chatty with the customers which can delay how quick they can be. But overall it was an awesome experience and I'm so happy that Starbucks has it's own building that's easily accessible. read more

It's not difficult to get to, but the parking lot is small and shared with another business so sometimes it's pretty cramped. It can also get really busy in the drive thru. They have a few tables if you want to come in and read. Some of the staff is nice. read more

A sailor such as myself is forever dealing with the seductive advances of sirens and succubbi. That's just a fact of my life. But, friends, let me tell you a tale of a particularly harrowing ordeal. When I say "a sailor" I mean "a middle class white guy" and when I say "sirens and succubbi" I mean "coffee places." I feel that disclaimer is important. So I was sailing along with me vessel and me crew, and the lads (just me) were starvin'. As ye tend to be after many a fortnight at sea (an afternoon of laying in bed). Just then, we began to hear a gentle song floatin' o'er the breeze. Now, a seasoned captain such as meself (I'm 26 and sort of went to college) recognized these lilting notes as that of a succubus immediately. But the lads (nope), they was taken. Positively taken. I had to risk a mutiny or follow the call, friends, and I had no choice a'tall. We (I) sailed into the port o' Starbucks and I was immediately taken by the number of other sailors. Surely this must be one of the busier ports for this mighty succubus. The succubus chose a simple decor and 'er minions are always quite friendly even amidst the chaos of so many enchanted sailors (middle class white people). Seating be limited, though, so batten down ye hatches if ye lookin' to settle for a spell. The minions, forever enslaved to her call, peddle reasonable quality goods and do so with speed. I request a bean drink over ice and the minion, with it's Cheshire Cat smile, produces. The lads (again, I am friendless) be lovin' this oasis but only I know I am being taken. None of this is as it appears, friends, and the mighty succubus surely awaits in the murky shadows a-ready to plunge us all to our doom. But that mix o' reasonable quality an' reasonable speed, me hearties, it's a falsehood this sailor (boring white guyyyyyy) could get mighty comfortable in. Mighty comfortable, indeed. read more

Beside the long wait in line at the drive thru (which had to do with a car ahead of us) my chai tea tastes like hot milk. This was unusual and I know I had the option to return it for another one, but I didn't feel like back tracking. The two stars is for the unsatisfactory drink which like I said, is not the norm. We were greeted at the window with an apology on the long wait which was due to a customer, not Starbucks. This won't stop me from returning to this particular store as I have always had great friendly service both in the store and at the drive thru. read more

This Starbucks really sucks. I go here very often as it is close to where I run errands. I always wait at the window for my drink for at least 5 minutes, and occasionally my drink is made incorrectly. I asked for LIGHT Foam and this is what they gave me. Seriously disappointing!! Every time!! read more

Starbucks - Coffee & Tea Near Me - Madison, Wisconsin

20 minute line and 15-20 wait for drinks. It was busy... this seems excessive. They were trying but 20 min in line for plane coffee - too much for OK coffee. read more

I always order from the drive-thru so I'm not sure what service is like inside. The drive is always pretty fast. I've never had a problem with my order at this location. I normally order the cake pops for my kids but I didn't this time because they still have loads of Halloween candy. I'm sure Dr. Thompson at the Children's Dental Center wouldn't be too happy with that! Anyway, they have pretty good pastries here as well. My macchiato isn't the best but I'm not picky. Friendly staff as well. read more

Starbucks - Tall Carmel Macchiato and Cool Lime Refresher! - Coffee & Tea Near Me - Madison, Wisconsin

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Nice Starbucks, quick service and the usual quality of beverages. I've been here several times and never had a bad experience. Its close to E Washington so its great for a quick stop to grab a coffee. read more

I wish they would pay more attention to the drinks that are being asked of them. And what comes with it for example if someone says no whipped cream or an extra shot of espresso. Every single time I come to this location my drinks are always made incorrectly. On top of waiting in the line for a good 5-15 every time just for your drink to come out to you wrong or just made poorly in general. Also it's not hard to be kind or friendly to customers. read more

After a terribly long day, I just needed some coffee. I seriously debated going to this location because it is a maze to get back there. No regrets. This location is hands down the BEST Starbucks I have ever been to. The line is always long because they are making your drink the way it should be made. Whether it is a Frappuccino or just a regular cup of coffee this location stands out above the rest. It was on this day that I ordered my standard Grande, Hot, Skim Milk Caramel Mocha with light whip. It was superb. No burnt taste, it was fresh, delicious and that sip saved my day. Yes, it does sound a little dramatic. I have been studying for the bar and just needed caffeine. This place gave me flavor and happiness all in one cup. I wish I could remember a name or give them all a hug. This is where you go to get a good cup of coffee AND the staff is friendly! read more

On crisp Tuesday morning it was nice to drop in on this warm Starbucks. This location is on a major road and what was different right away is you park behind the building and enter from the back. There is not a street entrance. The Starbucks is at one end of a small strip mall which is typical. The atmosphere was good. Some people working, some people popping in for their mobile order, and then people like me that do it the old fashioned way of ordering and waiting. I did like the layout of the place. They had some big windows on one side letting in light and had the high tables and comfortable chairs in the section. Towards the back they had more the "work" area with the normal chairs and plugs. My Latte was fine. The crew working were cheery and the place had a good vibe to it. read more

This Starbucks is definitely not it, the workers are hella rude and snotty. Secondly they didn't have their hair pulled back, sort of unsanitary when your hair is all in your face while you handle food that's gross. wouldn't recommend on any circumstances. read more

They've made my drink wrong every single time I've ordered here, and I don't order complex things at all-- very standard menu stuff. I'm also a former SBUX employee of 5+ years, and there's a lot of stuff not to standard happening behind the line-- not cleaning their steam wands or pitchers correctly, etc. Espresso doesn't taste like they're properly cleaning their machine. I prefer to go to other locations whenever possible, this is just closest to my house. Staff are nice, though. read more

This Starbucks has been awful. I am someone who purchased coffee every day from here and lately everything has been wrong! I ordered sweet cream foam with an iced americano and got the most disgusting thing they have ever made which is the Salted caramel foam. I do not ever want a salty coffee. I'm absolutely disappointed in the service there lately and it makes me never want to go there again. When you spend over $6 on a drink it should be right. read more