I try not to use social media as a tool to vent frustrations, but after today's events, this platform of communication seemed important. I'm incredibly disheartened and shocked at the lack of conflict management that was displayed towards my 10 week old pup and I today.
As many of you know, either from my constant stream of photos or nonstop puppy talk, my partner and I recently adopted a Siberian Husky. Part of the puppy process is socializing within safe dog-free environments. This is only until the pup has finished their last round vaccinations- which takes 3-4 weeks between rounds. This is incredibly important towards preventing your vulnerable pup from catching life threatening illnesses such as parvovirus.
I recently purchased a carrier to make this socialization process easier and more convenient. Today, I decided to take Luna, my new pup, on a walk to our local coffee spot, Java Cat. I have seen many dogs there and assumed it to be a pet friendly place. (Mind you she is in her carrier satchel during this entire experience) I walked in thinking that I would purchase my late and wait outside until they were finished making it. I can't leave my pup tied outside because of safety reasons and assumed that since she is within a carrier on my chest, that this would not be an issue. The barista told me that this was fine and politely explained that typically dogs were not allowed inside their establishment. I apologized and asked if my original plan was okay and she said that it was. No issues... super friendly and understanding.
Two seconds later... another lady came up to us incredibly angry. In a raised voice, in front of the entire shop full of patrons, yelled at me for having my dog there and that it was against the law. I was trying to explain the situation and she continued to talk over me. It was so embarrassing.... at this point I had already paid for my drink and was literally on my way outside to wait for it... After this uncomfortable interaction we obviously left. The first barista, that had been sweet and understanding, came out after me and apologized for the other woman's handling of the situation. After talking to her, it was revealed that the lady who had handled the situation so poorly was the owner. Yikes! I told her that we appreciated her apology, but would most likely not return to support her establishment.
I, in no way, wanted to break any rules or jeopardize her business... I understand the need to follow laws and policy. The ONLY thing that bothered me was how she handled the situation. I don't expect special treatment or think that I'm above laws, but I do expect a certain amount of professionalism and tact.
Conflict management is so important... It disgusts me to see an adult and business owner think it appropriate to raise their voice without provocation. If this is how customers are treated, I can only imagine how conflict with staff is handled. Needless to say, I will no longer be supporting this business.
Also, BTW dogs apparently are NOT allowed at Java Cat. Just a heads up.... read more