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    The Prairie Cafe

    3.5 (2 reviews)

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    9 years ago

    Helpful 7
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    Love this 2
    Oh no 0
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    10 years ago

    Helpful 1
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    Forward Craft & Coffee - It's coffee time again.. after beer all day..

    Forward Craft & Coffee

    (28 reviews)

    Schenk - Atwood

    The most unbelievable email ive ever read. I said I was uncomfortable about something at the…read moreforward coffee shop and posting a review of my experience on yelp or google of a business and sharing what I experienced is freedom of speech and that's what yelp and google is. They threatened legal action if I shared what I experienced. The email that I'm still speechless about they directly insinuated i have mental health issues - all bc I asked to speak to a manager about something that was making me uncomfortable and would make anyone uncomfortable. This entire email is the clearest example of destructive gaslighting i have ever see. I have never spoken a word to them about my personal life, I have never said a word about 'metal health issues. I was not given any opportunity to speak or defend myself.They made sure i wasnt called only emailed to control their narrative of me. I made the decision to never come back days ago. I go almost every day. I am unbelievably nice. I dont say anything besides my order and small friendly talk. I say thank you every time i get my drink and smile. I am not someone that would randomly make things up. I explained a situation that happened 5 months ago but as you can see in the email they've apparently 'looked at all the footage' and have made their conclusion in less than a day. There's no way you can go over 8 months of footage in less than a day. There's no way to make an accurate fair conclusion in less than a day. As you can see in their response they accused me of trying to make employees look bad. Here was the incident: I came out of the exit door to the bathroom and two employees had been so close to the door that I hit them by accident. I asked 'can I help you?' And they ran away. Even then I didn't say anything. It was invasive, inappropriate, and incredibly rude. I should have said something as anyone would but I didn't. Somehow I knew this would happen if I said a word. They usually have one or two at the front and are very often alone but bc the employees didn't see anything that means I'm lying. Make that make sense Their false accusations and threats of taking legal action is laughable. They even had the balls to give me the number of a mental health line. It is absolutely despicable and condescending. It's hilarious to me that they set these rules and conclusions that I must follow as if not following it is doing something illegal. I'm not an idiot. I feel so sad for people that are actually like this bc it only shows how many issues they have and how unhappy they are. It shows the type of people they are and their morals and values and indifference. To know a collective group of people, a well known and popular coffee shop, handles a customer telling them something is making them uncomfortable is in reality the direct opposite of how establishments are as a norm. It makes me very concerned for customers. Lastly The email written to me said how'd they they don't have cameras in the bathroom or stalls so they don't know if anything happened. The incident was not inside the bathroom and stalls. I said that many times and made clear. They lied to make me look even worse.The moral of the story is don't speak up when you feel uncomfortable bc it's your fault you feel that way. Keep spreading that message my friends. I was told it was inappropriate to contact any employees or go into the store as if I had already done something or was going to. I do not behave in that way nor have I ever.. I dont have any contact info for any of them. Ive never seen any of them outside the coffee shop or spoken to them. I don't even know their names.. The emails are not in order - yelp has been mixing them up when I put them in order. Sorry about that

    One of my favorite spots! My friend and I came in on a busy Sunday. There was music playing and…read morepeople at every table, but it was a nice balance as we were working and talking, and both were fine. The mocha was great. My friend ordered an Oreo Cold Brew (not pictured)-- yum!! Will definitely have to get this next time. The cinnamon roll was delicious, the perfect icing ratio. The staff was wonderful as always.

    The Prairie Cafe - cafes - Updated May 2026

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