Parking lot is too narrow. Spaces are compact but not labeled as compact. At a normal day it will take 13 to 17 minutes to get your drink. The people making the coffee do a great job. It can be a five star if the lot was better. read more

This Starbucks has gone through several design changes in the past few years, but it is, in my opinion, really flourished with this latest iteration. The employees are friendly, the drinks have always been good, and the space is bright and inviting (where before it was more moody and had inconvenient seating options). There is now a lot of seating indoors as well as a large patio outside with plenty of seating as well. There are also additional touches like offering free coffee grounds for customers to take home and a TV screen that shows the status of your order. This cafe feels less like someone is trying to get you out the door immediately and is instead a better place to meet up with a friend. As far as a location of a global coffee chain goes, this one is definitely one of the better ones you can find! read more

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Nice place. Super convenient and chill vibe. Drinks are consistent. Service was good!

This used to be my favorite of the area Starbucks, even allowing for the daily 3pm swarming of school kids that monopolized the entire place. But after this most recent remodel (the third one for this location by my count), they took away every single thing that made this location great. You'd think a remodel would aim to improve a place and while it's newer and sleeker, it kind of sucks. The big tables in the back? Gone. The arm chairs in the middle of the main room? Gone. The long bar with stools next to the high-end coffee prep? Gone. (Pretty sure it's no longer a Reserve level shop.) The welcoming and experienced staff? Gone. Half the places to sit and almost all of the tables? Gone. I think this is a high-earning location and they figured, "It's Los Gatos, they'll still buy here no matter what we do." They're really giving "We don't want you to stay here for anything length of time" vibe. For me, they're going to get their wish, I'll go to the other, now superior, locations nearby. read more

Starbucks - Sleek but soulless - Coffee & Tea Near Me - Los Gatos, California

The vibe is happening Starbucks! Might have something to do with the music and mirth of the staff! Nate warmly greeted me! Went with his recommended Caramel Crunch Frappucino! (But for a moment was tempted to use my Blue Steel look and order a Venti Mocha Valencia Frappucino!) Thankfully the Breakfast wrap was in! So Satisfying w/ Sriracha! But before I could return to work, I was still in need of hydration (given last evening's libation Shhh). Divine intervention interceded. Faye walked in and just had to recommend the "Paradise Drink." Pineapple Refresher Lemonade with Coconut Milk and Strawberry Purée! Not shaken. Not stirred. Blended. Very double O. My gosh the Paradise Drink just became my go to! I can imagine it with rum! Imagination is a helluva drug! Whew! Feel soooooo relaxed already! The splash of Coconut milk recommended by Faye but delivered by Andrea was perfect! Thanks, Andrea! It's soooooo good: tart, creamy, & refreshing goodiness with the potential for a pinch of naughty. (Where's Capt Morgan?! Haha!) A super big heartfelt thank you, ladies! Grazie mille! I'll be back! It's gonna be a happy afternoon! Would order everything again! Woohoo! read more

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Most employees are Rude, Rude and Rude. Very unpleasant place for coffee. Folks at the nearby Peet's are much more pleasant. That's a better choice. read more

Starbucks Reserve Los Gatos Sunday 6/20/2021 Summer Solstice.. the longest day of the year There was a young lady named Hannah, She was super nice at Reserve Her job was to prep and to serve She went beyond and above In serving coffee with love And she made me compose this verse. Starbucks Reserves are so much better than regular SB cafes. Their coffees come from flavorful and rare single-origin beans, roasted at six specialty Roasteries in Seattle's global HQ, Milano, Shanghai, New York, Tokyo, or Chicago. They sport bar counters called Reserve Bar, where you could sit and experience the theatrical process of mixology by a barista-slash-bartender. Los Gatos is one of 43 global bars and one of several in the SF Bay Area. As a sizzling heat wave with record breaking temperatures arrived to the West, many Starbucks's stores run out of items due to supply shortages. For instance, they didn't have ice cream at Reserve Cupertino, and so I drove to Los Gatos. Hooray, here they've got it, vanilla ice cream! Hannah was real nice and made every cup with a smile, thank you! My go-to drinks are HOUSE AFFOGATO -Classic Affogato upgraded with drizzle of golden demerara syrup and dusting of cinnamon powder; and Reserve COLD BREW MALT, which is an Ultra-thick blended malted milkshake with Starbucks Reserve® cold brew and vanilla ice cream. A delectable yum! If you have a reserve cafe near you, give it a try. If not, I'm sorry:) Coffee Cheers! read more

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This used to be a pretty ok location. But I had an experience that will keep me from coming back. They were so rude when I came to pick up my mobile order, and I watched them being horrible to every customer who came in after me. They have no cream bar out anymore, and good luck getting them to help you out. If you ask one person, they say a different person has to help you. And this may sound minor, but now you have to order pup cups in line. So after waiting for ages (we're 20 minutes behind ma'am), they asked me to get in line to "order " a pup cup. Oh and no asking for water at the counter either. They can be as late as they want with their orders, but give the customers grace? Nah. Like- all the customers were being honestly nice to them, and they were just jerks. Lame. read more

This has been one of my go-to Starbucks locations for years. A few years ago, they created a Starbucks Reserve bar which made this Starbucks look more fancier than others and allowed customers to be more creative with their orders! As for me, I take advantage of the mobile app, they always make my drink quickly or as indicated on their estimated time. I really appreciate that! read more

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This is the mother of all local Starbucks. The Reserve options make for a better latte and no other Starbucks (that I know of) in this area offers Affogatos. Not even some of the other Reserve Starbucks have this extensive of a menu. While this is my preferred Starbucks. It's not necessarily my preferred place for coffee. Here are my biggest hang-ups: - paying extra for a Reserve latte: why am I paying a premium for them to make a latte the way lattes *should* be made to begin with? - seating: sounds weird to judge them for that, but if I'm going to get a nice latte, my inclination would be to sip and enjoy in a nice ceramic cup. But to do that, it would require a space to place down said-cup. I almost always have a hard time finding an open chair. With that said, the menu, the different coffees and coffee brewing choices, and the overall skills of the baristas here make this worth being my favorite Starbucks in the South Bay. read more

They hired a bunch of inexperienced staff who can't seem to get the orders right. After waiting for a considerable time, they served me the wrong drink. Despite attempting to rectify the mistake, they made the same error again. What's going on with these workers? This location used to provide excellent service, but now it's disappointing. I won't be returning. read more

If you don't have the capacity to handle curbside pickup, then don't offer it in your app!

I came here on a weekend afternoon. I was looking forward to my first time at the Starbucks reserve experience. Sadly they were closed before business hours. However, the regular Starbucks counter was open. I will have to call in next time to see the time reserve is open. read more

Starbucks - a map of the world on the wall - Coffee & Tea Near Me - Los Gatos, California

Such a shame!!!!! Berta ruined this store for me.... Imagine fighting with a customer over an inch of sweet cream. She ruined this store for being so salty and rude. I hope management sees this. She does not belong in customer service. Why would I pay for extra something if they don't honor that? Terrible read more

Starbucks - Store - Coffee & Tea Near Me - Los Gatos, California

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This is a Starbucks Reserve Bar because of course Los Gatos would need to have one. Loves: + Spacious. I love the indoor and outdoor seating options. + You can get "regular" drinks or the special reserve drinks here. Hit me up with a hazelnut bianco latte, okurrrr. + Holiday cups. Yes yes yes. Hang out here, take your lil pupper on a walk to Vasona Park, and then come back and chill here again. Solid few hours. :) read more

This used to be my favorite Starbucks. Unfortunately, none of the barista's know how to make decent foam anymore. I started ordering very dry cappuccinos but they're still basically lattes. Seems like a big miss to me since this is a place that specializes in coffee drinks. P.S. Try the Peet's a quarter mile away. Their foam is as thick as whip cream, always. read more

How does Starbucks run out of Splenda twice in three weeks?? - There is a Lunardis grocery across the street, seems like they could easily make a trip over to protect their brand quality when we are paying $5 for coffee read more

Starbucks - Coffee & Tea Near Me - Los Gatos, California

I ordered my coffee and Grandkids drinks and cake pops ahead of time and the drinks were ready and no cake pops. I noticed my granddaughter and grandson were not coming out so I went into see what the problem was. They did not have the cake pops ready so I kindly asked if we could please get our cake pops. They answered back very rudely. I'm sorry, but we're so busy we haven't had a chance to get them yet, so I waited and still they were getting other peoples pastries cookies and cake pops but not mine so I asked again could I get my two cake pops and the girl again very rudely spoke to me and she said how about if I just refund your money I said no I would like my cake pops so after a few minutes and very rude faces, they threw two cake pops in a bag and tossed them to me. I couldn't believe the way these kids acted. Customer service was terrible. There was another gentleman in LINE who said that he had the same thing happened to him the day before and this is not the first time it's happened to me either. I know they get busy, but there's no excuse for their rude behavior and poor customer service. I will no longer go to that Starbucks. read more

....and then, this! I go to Starbucks every day. No Starbucks on the Monterey Peninsula can stand up to our experience at this Starbucks Reserve. Walking through the door my immediate impression was I was in a showroom, an interior design showroom. It came with perfectly situated props in the form of well groomed and well dressed persons from the neighborhood. The baristas were exceptionally energized. This crew loves their job. If they don't they are very good actors. This was not a normal experience. An 'L' shaped bar, high ceilings, giant wall menu, spacious with fancy lighting. I liked it. A barista explained to me this is one of only five 'Reserves' in California. That may or may not be true but there are none in my county. Bravo Starbucks, this is next level material here. read more

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Noelle's Yelp Notebook 02/23/16 This particular location of Starbucks is located in Los Gatos, California. There are many tables and chairs for you to sit, read, do computer work or catch up with a friend over tea or coffee. It's clean and well maintained inside. The customer service is friendly and fast. The best times are early when things are not so hectic. The worst times to come - in the afternoon on a hot summer day when everyone in town is trying to get their favorite iced beverage to cool down. Starbucks bought SF's La Boluange in 2012 for a sweet 100M and feature their sandwiches and baked goodies in their coffee shops. Came here today and picked up two sausage cheddar egg muffin sandwiches for my hubs and son along with a tall latte for myself. Starting in April of 2016- Sbux will implement its new Sbux reward policy: http://www.starbucks.com/card/rewards/rewards-program-ts-and-cs 1. 2 stars per $1.00 spent with your registered Starbucks card. 2. 125 stars to redeem your free Starbucks reward (meaning you'll have to spend $62.50 to reach the freebie). 3. To attain Gold Card Starbucks status you'll need 300 stars per calendar year. It's obvious that with the new reward system you'll earn less freebies. I love the soy vanilla lattes, the breakfast sandwiches aren't bad and their blueberry muffins warmed up are heavenly :) Noelle's Notes Good coffee Friendly customer service read more

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I have always had a good experience here! The baristas are all very knowledgeable here (being coffee masters). I love coming here when it's time to use my free rewards because they offer things that regular Starbucks don't have including the Siphon experience and their cold brew malt (our favorite). It's a clean well kept store but it does get super packed. The outdoor seating is nice as well. I wouldn't come here to really study more of just a meet up spot to talk and drink some cool "Atarbcks reserve" drinks. read more

Starbucks - Coffee & Tea Near Me - Los Gatos, California

The bathrooms are not operative. They've blocked off the sitting area. I was told the bathrooms would be back "February or March." I don't know why they can't use porta potties outside and stay in full business. I usually pick up my drinks and use the bathroom. I'm not buying from them until they are operating fully again. read more

I love spending my days at Starbucks doing homework. The staff is very friendly and make good recommendations when I don't know what to get. However, my laptop doesn't always last the entire time I'm there and they are VERY limited on outlets. Minus one star on the number of outlets. They need to add more especially at the bar. Other than that, it's a great place and always clean (: read more

Starbucks - Coffee & Tea Near Me - Los Gatos, California

Be prepared to WAIT at least 10-15 minutes every time. Too busy of a location and the workers could care less. Bad customer service

Absolutely love the Starbucks reserve! I always do a mobile order & my order is always correct! I also get their food, it's delicious! My fav is the chocolate croissant! Ummm! But the people are also very nice! It for some reason my drink is missing when I go to pick it up they don't question it & make it right away! They are also back open during SIP! Excited to be going back! read more

This Starbucks is fairly spacious and usually have a complete assortment of the newest Reserve coffee beans. It was here that I first found Yatzbatz, some sorta coffee beans Starbucks managed to source from Guatemala. Although I like it slightly less than Kona, it is a nice alternative. I also like their Jamaican blue mountain beans. However the median roast is probably a bit strong for the pour over method we use. But that is just my personal preference. I recently tried their Congo Kawa beans and it was nice as well. Fellow coffee lovers, check it out and drop me a note on your take of the coffee! read more

Starbucks - Description on one of the new coffee beans - Coffee & Tea Near Me - Los Gatos, California

Live in Blossom Hill area...I usually go to Starbucks Reserve Bar by Stevens Creek in Cupertino but thought I'll try this location. Drove here and got in line to order. Tried ordering something from reserve menu and the cashier said unfortunately this location is no longer a reserve bar. Bummer! read more

This is one of the largest Starbucks in the South Bay and one of the best locations. Period! Bar none! The lines may be very long, especially on a weekday morning. However, it moves very quickly as there are oftentimes two people ringing up your order. Another plus has to be with the service by the staff. Excellent and the staff goes above and beyond to make things right. I will certainly come back here when I am in the area. read more

Starbucks - Unusual chandeliers hung into the roof - Coffee & Tea Near Me - Los Gatos, California

Really nice Starbucks Reserve. Way better than a classic one when it comes to the interior design. Both indoors and outdoors seatings are great and comfortable. read more

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I like the size of this Starbucks and the workers are nice. Except once 3 pm hits it becomes a playground with all the kids from the school down the block. There are kids everywhere, yelling across the place, blocking the counter. The parking lot becomes a school pickup area for parents. It's annoying so I tend to avoid this place when looking for a spot to get coffee and study and study for a bit. read more

It's sad that this is no longer one of the rare Starbucks Reserve locations, but it makes sense. I never ever saw any of the high end coffee equipment being used. I think this is more reflective of how Starbucks is really just a place for people to gather and is more of a drink bar than it is a good coffee shop. I remember when they had a different manager who seemed to really love coffee and had this culture of coffee appreciation in the store. Sadly, all of that is gone. read more

I love the remodel... it makes the space looks so much bigger than before. However, I feel there is somewhat less seating? I LOVE the bar. The outdoor seating has been revamped as well. Staff is friendly, polite, and approachable. A little downside is how long it takes for drinks to be made that come off the reserve menu. Another flaw- no power outlets!! What in the?!? read more

Like all other Starbucks reserves in the south bay (there are very few) this place is packed all the time! I am lucky if I can grab an actual table to study on - not the at the bar. I think the worse time to go is after school when all the kiddies come in groups and hang out here to do homework or just hang out. It tends to get louder during these hours (it usually is not that quiet around here). Not the best place to do work or study since there are NO OUTLETS... I believe wifi has always been kind of up and down too. They almost always sell out of particular drinks that reserve bar exclusively serves. Most days I usually just order from my mobile and pick up drinks here and haven't had a problem with that, but if you are looking to study or stay there to work on stuff, I would look elsewhere with plentiful outlets to charge your device and available tables. read more

After the remodel there are fewer tables and less indoor seating. They REMOVED ALL OF THE ELECTRICAL OUTLETS! A direct violation of the CA Electric Code that requires outlets every 6 feet along a wall. This Starbucks officially sucks! So much for business meetings, homework, traveling salesmen or work groups. read more

I'm not sure why it's so hard to get a decaf coffee anymore... just a cup of decaf is what I wanted and the cashier offered me the brewed caffeinated coffee... ummm I don't get caffeine for a reason so give me some decaf options :-/ Thankfully a barista offered a decaf Americano as an alternative. I'm sad to not be loyal to bux anymore but it's time to go :( read more

Love this Starbucks but I have a story to tell as well. As the Director Of operations one of my responsibilities is to train hotel staff on going above and beyond for guests. At this Starbucks Renell Dimitri really came through for me recently and now I share this story in my trainings and at Manager meetings. I had ordered from the wrong Starbucks (near work, this Starbucks is near my home) and I was waiting around for a good 10/15 minutes thinking my order woods be out soon. Renell saw me and asked to look at my app, informed me I ordered at a different Starbucks but instead of going on with the orders he had he looked again at my order and made it for me very quickly. It was my mistake and he not only took care of me but was extremely gracious about it. If our buying experiences were all like this we would live in a great world. Thanks Renell!!! read more

Our coffee break between house hunting near the border of San Jose and Los Gatos.. I was becoming a cranky pants in the heat (and I did not properly hydrate before hand) Bottled water and Coffee Frap Light later.. back in action! read more

This is the place I would go to when I don't have the time to drive to the more superior location (Cupertino branch). The staff here are not as open or receptive to customized drink requests. Once asked for an extra scoop of ice cream in my Affogato and the staff looked like I just asked for his newborn. My sister and husband did something similar and was given the "our policy & manager said" talk. I spend at least $500/mo. on Starbucks. You would think they'd let me add a scoop of ice cream when redeeming my points. The Cupertino location wouldn't even bat an eye. They would just smile, make your drink, and tell you to have a nice day. read more

Coffee - Yes Good Service - Yes Friendly Staff - Yes Wifi - Yes Lots of Seating - Yes This starbucks is definitely one of the bigger and better ones I've been too. read more

Starbucks - Coffee & Tea Near Me - Los Gatos, California

Place is very dirty, garbage cans are over flowing with trash inside and outside. Service was very slow and unfriendly. read more

Starbucks - Coffee & Tea Near Me - Los Gatos, California