A wonderful Starbucks with a great staff who get to know you and know your order. I'm greeted by name and the staff will have my coffee ready before I even finish paying. A great team! Shout to Casey, Alejandro, Jayda and Gabby! read more

This is a huge spacious store, very neat and clean inside, lots comfortable space for dine-in. They have a drive thru as well. There's a Tesla Supercharger station right next to it. A lot of people stop by while charging their cars, same reason for me. The menu has all the popular drinks. They have a bakery items as well but they were all empty when I was there. The employees were generous. They didn't really enforce the rule of making a purchase to use the restroom. They were preparing the orders quickly and serving to customers. Overall a decent SB store. read more

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Shutting your store down from 10-1pm on 7/23/20025, for a store meeting. A huge space here and you can't operate part of the section other than the drive thru.. nothing noted online, so driving here was a waste of time. read more

Stopped by this Starbucks for the first time to get the new tie dye frapp! This specific one has mixed reviews but personally I love it. It tastes like banana candy! The people working here were also very nice, and the barista took a picture of my frapp after she made it because it looked so cool (I agree LOL)! read more

Starbucks - Tie dye frappuccino with coconut milk & no whip - Coffee & Tea Near Me - Lawrence, Massachusetts

Super convenient location for Starbucks lovers like myself! The drive thru is always 10+ cars deep and moved pretty slow if you ask me. Suggestion: Park the car and do a mobile order and pick your order up inside, this will save you SO SO much time. Every employee here is super friendly. I ordered my usual quad espresso and my boyfriend ordered a special frap he found on TikTok and we loved it!! If you like strawberry shortcake, get this drink. They aced this one. read more

Starbucks - a person holding up a pink drink in a car - Coffee & Tea Near Me - Lawrence, Massachusetts

I stopped in at the Lawrence Route 114 Starbucks which conveniently located off I-495 Exit 42B, across the road from Stadium Plaza and the former Showcase Cinemas site. This standalone Starbucks with Drive-Thru has their standard offerings of coffee and tea drinks, cold brew nitro, plus baked goods, sandwiches, salads, snacks, ground coffee, and merchandise. There is mainly table for seating up to 40 people including an oval shaped hard cushioned seating in the center of the floor area. There are some power outlets hidden under tables and seats. I went inside and ordered my usual dark roast coffee, which they needed to brew fresh in about 6 minutes. Since they do not put out the half and half container late evening, the friendly barista put in the right amount of half and half in my drink. The fresh brewed dark roast coffee was excellent and I also got a free refill too with my Starbucks Rewards card. However, their Starbucks wifi was not very good and very slow and spotty. Overall, the Lawrence Starbucks is a convenient place to stop for my caffeine fix, another choice instead of stopping at the Methuen and North Andover locations. read more

The hours posted on Yelp are not correct. It has been 2 times already in the past 3 months I drove there and it was closed. Too bad they didn't find the time to update it on Yelp read more

This is one of the most inconsistent Starbucks I have ever been to. It might be THE most inconsistent Starbucks I have ever been to. I come here a lot and keep trying to give them the benefit of the doubt but the experience is always so negative. The line is always terribly long, and you could blame that on the area, but I've been inside and I have watched how slowly the employees work. Whenever I come inside to pick up an order, they rarely acknowledge me and I question if I'm possibly invisible or something. It almost feels like they are avoiding making eye contact so they don't have to help you. When you do actually interact with the staff, they are friendly, so they get a point for that. Definitely have a back up plan if you're thinking of coming to this Starbucks. They will probably be closed anyway. read more

I want to say that I am a loyal customer to starbucks and not just any starbucks the Winthrop location in lawrence. My reason being the customer service everyday is a pleasure Ximena is such a lovely employee worth every penny I spend with the excellent efficient and fast service that is always provided to the quality of my beverage. I enjoyed the experience from beginning to end everyday. Starbucks serving me hapiness one cup at a time and one smile at a time. Thank you to the other staff Catalina, Emily, adalys, Julie that always make my drive through experience a great one as well. read more

Bad service I order from the app I pay 8 dollar from baguette because they dint have the give me 4 dollar back when I pay 8 for it .

I stopped by the new stand-alone Starbucks store on Winthrop ave in Lawrence, right off 495, since the traffic was bad on the highway and I had a long way to go. To my big surprise, I had to take a piece of plastic out of my mouth when I took the cover off my caramel macchiato to enjoy the last couple of sips. If the milk is took out of a gallon and steamed, the caramel squeezed from a container and the espresso directly from the espresso machine!!!! Is it from the wrapping all cups were wrapped in and was possibly dragged on the floor?????? Couldn't tell from the taste but one could definitely choke on this large piece of plastic. read more

Starbucks - A piece of plastic in my coffee - Coffee & Tea Near Me - Lawrence, Massachusetts

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Love this Starbucks!! The staff are always so friendly both inside and at the drive up window! I prefer to go to this location than the one directly across the street from where I live!! And THANK YOU for the Pup Cup my dog got there recently!! Made my visit all the more pleasant!! read more

Starbucks - Delilah loving her Pup Cup!! - Coffee & Tea Near Me - Lawrence, Massachusetts

I came here on Oct. 21 to get something to drink and a snack while waiting for my dog at the animal hospital. I had just received some bad news about her condition and I was quite upset. The people working last night were so compassionate and kind, they made an awful night a little more bearable. When I got home I found the hearts and the message written on my cup...thank you all so much for your kindness. You are wonderful people. read more

The day that I went they got my order almost completely wrong. Service was good but it did take almost 15 minutes and there was barely any other customers. read more

We waited 10 extra minutes due to the cashier talking with her friend and laughing loudly at the window. The woman also leaned out of her car and spit by the window. It was disgusting and unnecessary read more

This location needs a lot of help. Service is inconsistent, wait times are very long, my orders are wrong 50-% of the time, and staff seem to be incredibly frustrated. I would want this location to succeed because its super convenient, but it apparent they need some intervention from perhaps corporate, to assist with training and best practices. read more

yo real talk tho- this is the fanciest starbucks i've ever been to. for real, you walk in and it's like "oh damn this starbucks looks NICE" i started a new job about 3 weeks ago and this is the closest starbucks to my new workplace so i've been coming here every single morning for the past 3 weeks and the people who work here are super nice. i usually get a bunch of customizations with my drinks because i don't like normal milk and such, so i usually get at least 3 or 4 customizations of each drink i order, and these absolute frickin superheroes have never messed up my order even once. 10/10 dentists would recommend. (February 12 2020) update: the barista this morning was all "hello friend!" and was super nice and friendly. he really added that little extra bit of personality and it put me in a really good mood. i love this place read more

This establishment needs a complete a new staff AND new management . There's always 10 people working and behind the counter complaining about how awful the customers are it's completely disgusting and not how the customer service industry works. If the ten Highschool employees all stopped talking crap like Regina George and did their job things would run smoother. Their lazy, say there's never blonde roast to not make it. I even saw an employee say they would spit in someone's coffee... nice world we live in. Never again with this place. read more

What coffee shop is closed at 10 am on a Sunday? When you're already the slowest around it's hard to tell when you're in line if the store is closed or if it's just another tuesday. Update your hours on the door or block the drive thru and don't waste our time. read more

I don't have a problem with the customer service here like other people. The problem I have is that it's always closed. I don't understand, I'm assuming they keep getting COVID breakouts. I love the location though, when it's open. I'm gonna assume they are going to close when they open up the one in North Andover on 114 next to Bertuccis, which will be a shame. read more

This has been going on as long as been open. When lines are long and it takes 10 or more minutes to get to window after ordering. Their is no excuse to be making the order when you get up to the window. 10 minutes is plenty of time to have 3 orders done and waiting when you pull up. You loose 5% of business a day from people driving off because line is so long. read more

I understand that we're in the middle of a pandemic, but I have been there so many times before work and during my breaks to get an Iced coffee and they're closed at 7am when their hours day 6am to whatever time they close. Might as well shut down if you're ALWAYS going to be closed read more

The only way you should go to this location is if you are willing to accept subpar customer service. If you call and think a manger hanging up on you is acceptable in trying to get a resolution is acceptable. As a former daily consumer I refuse to tolerate this treatment any longer. Let's not even talk about the amount of times drinks have had to be remade this is just based on the face that service her is terrible and rude at best more of what you would expect to find in a prison kitchen. read more

I've been to this location twice since it's recent opening and was thoroughly disappointed. On both occasions, I was met with immediate disrespect and attitude. My first encounter with an employee here involved them rolling their eyes at me while ignoring my order and ringing it up incorrectly. On the second try, the drive-thru turned out to be quite the hassle. The person "taking our order" couldn't be bothered to stop chatting with their friends while we listened to a lengthy conversation at the intercom. At the window, they served us one of our two drinks and forgot to hand the other one to us. It took another ten minutes before another employee realized and lazily handed the drink to us in a damaged and leaking cup. I'm not asking for much here, but to feel completely and utterly disregarded in a brand new Starbucks is rather surprising. I was looking forward to this location but will now be staying away. read more

Extremely rude employees on the drive-thru. One young kid was particularly nasty, and threatened to fight me. Disgusting customer service. On the other hand, a few inside are great. ..helpful, always cheerful and patient. I hope the management is made aware of the way some people are being treated, and tighten their hiring requirements. When the full Plaza is open, Starbucks will be much busier. If the employees can't handle the pressure, they should look elsewhere for work. This is not helping Lawrence's reputation, and it's not fair to the excellent employees in that location. read more

Committed to costumer service, in a super convenient location right off the highway. My favorite starbucks in the whole international chain!

I went to the new Starbucks Drive Thru today during the pandemic and was treated wonderfully. The staff was friendly, professional, and was very helpful with my T-Mobile Tuesdays perk at Starbucks. I will come back again. Thank you much!! read more

Great new Starbucks location! I was a little concerned with the location being in Lawrence as Lawrence is the armpit of Massachusetts. Alas, good service and good quality! read more

I've been to this location several times, and each time my drink order has either gotten lost or I had to wait a very long time for it. I went here yesterday and had to wait over 20 minutes for my drink and it didn't seem that busy. My drink order was lost and I had to go to the counter and ask about it the first 3 times I went here. The store has been clean and the staff has been friendly, but something seems very disorganized! At other Starbucks, if there was a mix-up with my drink, I usually got some sort of voucher, but never here, despite a problem every time. read more

You may have a bit of a wait, but the service is friendly and always so nice!!! Also, it's fun to sit in the parking lot and watch the dogs go in and out of the vet next door read more

service is the slowest here, esp drive thru. and they dont make the drinks correctly.